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Incoming server already exists

I've been happily using Thunderbird for email for many years. Recently, the gmail OAuth2 requirement has made my POP3 accounts quit working. Currently on 38.5 for Windo… (read more)

I've been happily using Thunderbird for email for many years. Recently, the gmail OAuth2 requirement has made my POP3 accounts quit working. Currently on 38.5 for Windows 10.

Following various posts, I've tried to convert two specific email accounts to imap, and things are not going well.

My primary email is already imap and works fine. I've tried multiple times to convert the other two, and my current state is I've deleted those two accounts entirely (via Account Actions). When I try to install Existing Account, I eventually get to the point where the server config seems correct, but hitting "Done" results in the above message. I'd be surprised if imap.gmail.com can only support one email address. The emails are named differently, and use different passwords. Imap is enabled via browser based access to both accounts.

Incoming server imap.gmail.com:993 Outgoing smtp.gmail.com:465

Asked by jjgurley 5 months ago

Answered by jjgurley 5 months ago

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Thunderbird v102.1.0 Won't save passwords

I recently installed version 102 and I am having an issue with password manager. I need to enter my password each time I want to check my email. If I check the box for p… (read more)

I recently installed version 102 and I am having an issue with password manager. I need to enter my password each time I want to check my email. If I check the box for password manager to save the password, I get the incorrect password error message. If I enter my password but do not check the save password box, I can retrieve my email. If I leave Thunderbird open I can retrieve email without reentering my password. If I exit Thunderbird, restart and retrieve my email, it asks me to enter my password again. I looked in security settings - My saved password box is empty and I can not add any accounts to it. I have tried deleting key3.db, cert8.db, logins.json to no avail. Any ideas?

Asked by fpuckett 3 months ago

Answered by fpuckett 3 months ago

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Cannot import Outlook to Thunderbird

I am trying to import mails from Microsoft Outlook 2013 into Mozilla Thunderbird 102.3.2 (64-bit), but I get the error: No Profile found, see the attachment. I have set M… (read more)

I am trying to import mails from Microsoft Outlook 2013 into Mozilla Thunderbird 102.3.2 (64-bit), but I get the error: No Profile found, see the attachment. I have set Microsoft Outlook as my Default mail app in Windows 10, my OS. But it didn't help. H.C. Enevoldsen hc@pushkin.dk

Asked by H.C. Enevoldsen 1 month ago

Answered by H.C. Enevoldsen 1 month ago

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thunderbird setup stuck checking password

I can't setup my email account on a new machine. I have Windows 11 pro I tried a few times uninstalling Thunderbird and reinstalling. Deleting the Profile in between and … (read more)

I can't setup my email account on a new machine. I have Windows 11 pro

I tried a few times uninstalling Thunderbird and reinstalling. Deleting the Profile in between and restarting. It still gets stuck during set up on checking password.

If i try manual setup and Re-test, i get the message "incoming server already exists" HELP

Asked by Swaasje 1 month ago

Answered by david 1 month ago

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Firefox Installer gives error "VCRUNTIME140_1.dll was not found"

I was cleaning out my hard drive and deleting old installs of Microsoft Visual Studio Redistributable packages, and I almost certainly deleted the one that Firefox relies… (read more)

I was cleaning out my hard drive and deleting old installs of Microsoft Visual Studio Redistributable packages, and I almost certainly deleted the one that Firefox relies on.

I then attempted to start Firefox, getting the error, "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem."

I uninstalled, following the clean install directions, and deleting the "Program Files/Mozilla Firefox/" directory.

Then, I ran the Firefox Installer, newly downloaded, and when running it, it gives the same error, "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem." Selecting "Restore Defaults" has no effect either way. The installer then appears to complete in the background, and the Firefox directory is created, along with the executable.

When I run Firefox.exe, it seems to load the program, but any address I type in fails to begin loading. This includes websites (www.google.com) and help/utility pages (about:config). I'm therefore unable to change any settings within Firefox.

I then tried re-installing the "Visual C++ 2008" and "Visual C++ 2015-2019" packages in an attempt to restore that DLL, but that had no effect after repeating the same steps above (clean uninstall, re-install). Which VC++ Redist Package should I be re-installing? Ideally, I should be able to just get a copy of VCRUNTIME140_1.dll and place it where Firefox is looking for it.

Asked by trevorawestphal 2 years ago

Answered by trevorawestphal 2 years ago

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Installed version 68.2.2 and all addresses, emails etc. disappeared

Today I installed on my wife's computer version 68.2.2 over an existing version (cannot recall number). All addresses emails have disappeared. New version works, but cann… (read more)

Today I installed on my wife's computer version 68.2.2 over an existing version (cannot recall number). All addresses emails have disappeared. New version works, but cannot see any of her original information.

I have checked the profiles folder:

Two profiles: 0ys99ku.default-release and hrzce6bw.default

The second profile contains all of her past info ... need some guidance as to how to get the new version to recognize the older profile ... thanks John

Asked by floridamiller 2 years ago

Answered by Toad-Hall 2 years ago

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Don't want to upgrade

I'm using Firefox 78.0.2 and i keep getting notices to upgrade. But the last time I upgraded, Firefox changed the locations of my tabs from below the address bar to above… (read more)

I'm using Firefox 78.0.2 and i keep getting notices to upgrade. But the last time I upgraded, Firefox changed the locations of my tabs from below the address bar to above the address bar and also changed the behavior of the address bar. It took me a couple of weeks to find the answers and get things back the way they were. I don't want to upgrade Firefox because I have no idea what it might change this time. Is there a way to keep Firefox from sending me upgrade notices when I don't want them?

Asked by mikejanus 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Can't get Thunderbird to work with Office 365 emails

I tried using Thunderbird to check my Office 365 email, with the following settings IMAP: outlook.office365.com Port: 143 SSL: STARTTLS SMTP: smtp.office365.com Port: 587… (read more)

I tried using Thunderbird to check my Office 365 email, with the following settings

IMAP: outlook.office365.com Port: 143 SSL: STARTTLS

SMTP: smtp.office365.com Port: 587 SSL: STARTTLS

Normal Password

All the settings are retried by Thunderbird once I enter the IMAP and SMTP details.

However upon clicking done, there will be a message saying "Unable to log in at server. Probably wrong configuration, username or password"

I have verified the username and password is correct, and also IMAP enabled for this account, but keep getting password wrong message.

Asked by siewkit84 2 years ago

Answered by siewkit84 2 years ago

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Thunderbird 78 Import from Windows Live Mail

Hi; Have Thunderbird v78.0.1 (32bit). Tried importing items, (EML format), from Windows Live Mail v2011 Build 15.4. Used Thunderbird's built in Import Tool. Kept gettin… (read more)

Hi;

Have Thunderbird v78.0.1 (32bit). Tried importing items, (EML format), from Windows Live Mail v2011 Build 15.4.

Used Thunderbird's built in Import Tool. Kept getting: "Can't find other e-mail programs" even though Live Mail is still installed.

Downloaded importexporttools_ng-4.1.0-tb.xpi AND importexporttools-3.3.2-sm+tb(1).xpi. Both show "Not for v78.0.1".

Would someone kindly point me in the right direction so that I can Import Windows Live Mail Accounts & E-Mails into Thunderbird v78.0.1 (32bit)?

Thank You.

Andy

Asked by Andy118 2 years ago

Answered by sfhowes 2 years ago

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Thunderbird 78 fails to activate POP3 mail account

My old mail account is POP3 only. Incoming, POP3, mail.tpg.com.au, 110, STARTTLS, Normal Password Outgoing SMTP, smtp.tpg.com.au, 587, STARTTLS, Normal Password After man… (read more)

My old mail account is POP3 only. Incoming, POP3, mail.tpg.com.au, 110, STARTTLS, Normal Password Outgoing SMTP, smtp.tpg.com.au, 587, STARTTLS, Normal Password After many attempts Thunderbird 78 failed to add this new account.

After removing ver.78 an old ver.68 was installed and the new account was added without any problems on the first try using the settings shown above.

Does this indicate that Thunderbird v.78 is no longer compatible as a POP3 client or is this a serious bug?

Asked by gveale20 2 years ago

Answered by Toad-Hall 2 years ago

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Unwanted update to beta version on Android?

Suddenly Firefox updated on my Android phone and now none of my addons work, including my password manager and cookie manager. When I open the support link it opens to Fi… (read more)

Suddenly Firefox updated on my Android phone and now none of my addons work, including my password manager and cookie manager. When I open the support link it opens to Firefox for Android beta Solutions. Addons are one of my main reason for using Firefox. Every article I've seen says there is no way to downgrade. If that's true I'll be switching to another browser that supports Chrome extensions, whether this version (79.0.4 (Build #2015757667)) is actually beta or not. Forced, irreversible updates with no warning that break critical functions. This is why I don't like the whole app store system, and again if true, this is totally inexcusable. I know this free software is a labor of love on the part of the developers, but I don't think I can deal with this update. A bunch of patronizing articles explaning why "we know what's best" is no better than Google or Microsoft. Anyway this was a major inconvenience coming without even a warning.

Asked by inertia1200 2 years ago

Answered by Paul 2 years ago

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My Firefox says: "your system administrator deactivated updates", but he (myself) didn´t. How to fix that?

Dear community, for some days my Firefox 80 on Windows 10 has shown the message "your system administrator has deactivated updates", when I look under "Help" -> "about… (read more)

Dear community, for some days my Firefox 80 on Windows 10 has shown the message "your system administrator has deactivated updates", when I look under "Help" -> "about Firefox". This is strange, because the admin is me myself, and I didn´t change anything in Firefox or in the Win 10 registry. Has anyone of you had this experience, and how can I possibly fix it? Thanks in advance! Pete

Asked by canaima-pete 2 years ago

Answered by cor-el 2 years ago

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After updating Mozilla Thunderbird to version 78

After updating Mozilla Thunderbird to version 78, the connection to the mail server was lost, IMAP error the selected authentication method is not suitable, how and what … (read more)

After updating Mozilla Thunderbird to version 78, the connection to the mail server was lost, IMAP error the selected authentication method is not suitable, how and what exactly should be fixed on the server if everything works on the previous version

Asked by mashonskiy 2 years ago

Answered by svlad2009 2 years ago

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Thunderbird will not login to email server

A PC of mine crashed a couple months ago. I now have a new Windows 10 box, and I need to connect to an email server that has accumulated a lot of email since the crash. I… (read more)

A PC of mine crashed a couple months ago. I now have a new Windows 10 box, and I need to connect to an email server that has accumulated a lot of email since the crash.

I installed Thunderbird v78.3.1 - it says 32-bit - is there a 64-bit version?

Anyway, on creating the account, I always get the following error:

"Unable to login at server. Probably wrong configuration, username or password."

I can readily connect via telnet, login and read a message - so, clearly, I know my username and password.

Please, advise. Thank you.

~ Mike

Asked by MDS 2 years ago

Answered by MDS 2 years ago

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Thunderbird passwords not transferred with profile to new computer

I followed the procedure for "Moving Thunderbird Data to a New Computer". https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer The "old" comput… (read more)

I followed the procedure for "Moving Thunderbird Data to a New Computer". https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

The "old" computer is windows 10 running Thunderbird 68.12 32 bit. The "new" computer is Ubuntu 20.04 running Thunderbird 68.10 64 bit

The procedure above fails with the following message: "This installation of Thunderbird has a new profile. It does not share email data, passwords, user preferences and address books with other installations of Thunderbird (including Thunderbird, Thunderbird Beta, and Thunderbird Daily) on this computer."

I upgraded the "new" computer to thunderbird 68.12 64 bit with the identical result.

The next step was to start Thunderbird from the command line with the -profilemanager --allow-downgrade switches as described in https://support.mozilla.org/en-US/questions/1292795.

Thunderbird starts and the profile from the "old" computer is recognized with all information transferred except for the account passwords. The saved logins list under preferences->passwords->saved passwords is completely empty. The menus here do not provide a means to add new rows. Only edit existing rows.

This result appears to be the same for both 68.10 and 68.12 on the "new" installation. I elected to stay with the default Ubuntu version (68.10)

The menus under account settings do not provide a means to update or change passwords. Attempting to create a new account with the same name produces an error about an existing server with the same name and simply hangs (the "Done" button is gray and is inoperative). Following this procedure: https://support.mozilla.org/en-US/kb/switch-pop-imap-account

Not sure how to proceed. The best may be a different command line switch that will preserve the passwords from the "old" installation during the initial startup. An alternative is to fix up the password list in the "new" installation.

If I start with a new profile in "new" computer, the add account procedures work flawlessly.

Suggestions please on a method to resolve this password transfer problem from Windows to Linux.

Asked by hobopoppa 2 years ago

Answered by sfhowes 2 years ago

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Importing Address Book

I have Thunderbird 68 installed on one PC and just installed Thunderbird 78 on another. I was able to configure all the mail accounts etc. OK but having problems with the… (read more)

I have Thunderbird 68 installed on one PC and just installed Thunderbird 78 on another. I was able to configure all the mail accounts etc. OK but having problems with the Address Book. I exported them from Thunderbird 68 (2 files) and that seemed to go OK. I then tried to import them into Thunderbird 78 and it gave some errors but it also created duplicate Address books. 2 Personal and 2 Collected.

How do I have them imported and saved into the Address books that are already there?

Any tips to get this to work?

Thanks

Asked by AZBigDog 2 years ago

Answered by Stans 2 years ago

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need to recover old emails after host migration

Guys I had my email set up on Thunderbird and the hosting provider ceased business. So I had to migrate my domain (alanlaighleisphotography.com) from one provider to anot… (read more)

Guys

I had my email set up on Thunderbird and the hosting provider ceased business. So I had to migrate my domain (alanlaighleisphotography.com) from one provider to another.

Instead of creating a new mail account within thunderbird for the new Hosting provider i went in and change the IMAP and SMTP settings of my existing account thinking that my old mails would remain in thunderbird and new ones would just get added it. But thats not what happened. my old emails all vanished, thunderbird basically for want of a better way of putting it "cleared out" the oldstuff and created a vanilla mailbox.

My original hosting provider is now gone, but I have used FTP to backup everything, I've also looked into the "profiles folder" on Win7 and can see mail.vade-1.ie folder (vade are my old provider). this folder contains multiple files including an inbox file. is it possible to recover the old mails somehow using these files?

Thanks

Asked by alan.laighleis 2 years ago

Answered by alan.laighleis 2 years ago

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Why am I running Firefox ESR?

At some time in the past I installed regular Firefox and updated throughout the years. But for the past maybe year or so, the updates have been Firefox ESR. I don't recal… (read more)

At some time in the past I installed regular Firefox and updated throughout the years. But for the past maybe year or so, the updates have been Firefox ESR. I don't recall ever having installed the ESR version. Why am I only getting Firefox ESR updates?

Asked by 777bb 2 years ago

Answered by AliceWyman 2 years ago

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Install Fireforx on Android without GooglePlay

Hi there, How can I install Firefox on my Android device without GooglePlay? Basically what I need is a safe place to download the apk Regards, Abel … (read more)

Hi there,

How can I install Firefox on my Android device without GooglePlay?

Basically what I need is a safe place to download the apk

Regards, Abel

Asked by aneiros 2 years ago

Answered by apfelkomplott2014 1 year ago