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Thunderbird will not update from 91.9.1 (64bit)

Currently reports as 91.9.1 though the Troubleshooting <show update history> says last update 91.9.0 failed on 5 May. Does not show 91.9.1 as having been installed.… (read more)

Currently reports as 91.9.1 though the Troubleshooting <show update history> says last update 91.9.0 failed on 5 May. Does not show 91.9.1 as having been installed. 91.8.1 was the reported last success on 20 April. The Help/about Thunderbird reports TB as being 91.9.1 and up to date.

I get a regular message about TB failure to update and to go to website. From this message I use the button to download 91.10.0 exe and then run it to install - from a User account (this is where I run all my programs from) but using my Admin password. After installation TB reports it is 91.10.0. On closure and restart TB reports it is 91.9.1

The Admin account shows TB as 91.10.0 but I have never set TB up in this account because I do not use it in this mode. TB continues to work but I assume I am not getting security updates etc.

Have cleared cache to no effect. It feels like a 'stuck s/w switch' but i do not know where i should look. All assistance welcome.

regards Phil

Asked by prv.hg 6 days ago

Answered by prv.hg 4 days ago

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Using older/Ubuntu profile in Thunderbird 78 on MX Linux

I have changed from Ubuntu to MX Linux recently and have kept my Thunderbird profile data. On MX TB 78 is installed. When I copy the Ubuntu TB profile folder to my new MX… (read more)

I have changed from Ubuntu to MX Linux recently and have kept my Thunderbird profile data.

On MX TB 78 is installed.

When I copy the Ubuntu TB profile folder to my new MX install and start Thunderbird I get a message saying that "You have launched an older version of Thunderbird" (which is not the case, I launched versions 78) and that I can either create a new profile or quit the program..... Not very useful.

How can I use/import the data from my previous (Ubuntu) install? It seems likely that I had version 78 on Ubuntu as well, my system was up-to-date, but of course I can't check that anymore.

Thanks

T.

Asked by LostInVirtualSpace 6 days ago

Answered by Matt 6 days ago

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Surfshark

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed … (read more)

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed it must be something to do with safesearch, so I clicked on the safesearch button but it does not give me the option to turn it off it just states 'You don't have permission to change your SafeSearch setting. It's locked by the device or network that you are browsing on' !! how do I get over this? any help appreciated,

Asked by tench6410 3 days ago

Answered by tench6410 3 days ago

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Incoming Email-messages being downloaded into 'TRASH' instead of the usual 'Inbox' Folder ...

continue in your original thread /questions/1379471 Hi: I've used all previous Windows versions together with 4-6 years of using steadily (and ONLY) THUNDERBIRD Online Em… (read more)

continue in your original thread /questions/1379471

Hi: I've used all previous Windows versions together with 4-6 years of using steadily (and ONLY) THUNDERBIRD Online Email Account but I've NEVER experienced this unexpected issue which has happened just a few days ago: during my daily usage of THUNDERBIRD-Email Account, I've noted one day that the INCOMING messages started to get collected in the 'TRASH' folder instead of in the originally-set 'Inbox' ...and unfortunately - have no clue what has caused this problem. I've thoroughly checked the SERVER settings but did NOT find any wrong data: according to the Email-Account setting it states to store ALL incoming mail in the 'INBOX' folder (as is usually and commonly done) ...

I've checked the Properties of the INBOX & TRASH folders and it is stated there that '....the Folder Index (.msf) file becomes damaged and by using the 'Repair Folder' Option may fix these issues' ...however, I'm afraid to use it NOT knowing if it could complicate rather than fix this problem, however - has anyone a 'good experience' with using this 'Repair Folder' Option in the INBOX & TRASH folders ...?

I've posted this message in the THUNDERBIRD Forum about 3 weeks ago but nobody could offer any effective help and advice how to resolve this rather not very complex issue so - I was wondering if there is ANYONE from the MOZILLA Programmer's development group who should be definitely knowledgeable how to eliminate this Software issue (bug) ...?!? Any help from anyone who is familiar with this issue and could help me to resolve it would be greatly appreciated - THANKS! ...Tony H.

Asked by thorsak 3 days ago

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Can't install firefox browser on windows 10

I've been using Firefox for years but this morning it stopped working. the little firefox button just kept moving left-right and never found the page. Eventually I gave u… (read more)

I've been using Firefox for years but this morning it stopped working. the little firefox button just kept moving left-right and never found the page. Eventually I gave up and uninstalled firefox but when I tried to reinstall it, it states that firefox was previously installed and allows me to reinstall. when I do that it always gives an error message that it was unsuccessful.

Asked by hillstrom0036 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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How to export a message folder with its subfolders?

How can I save a large folder with sub-folders to my external HD. I want to be able to open the saved file with Thunderbird at some future time. After saving I would re… (read more)

How can I save a large folder with sub-folders to my external HD. I want to be able to open the saved file with Thunderbird at some future time. After saving I would remove the folder from my current Thunderbird to save space and improve processing time.

Asked by Ron.Belcher39 2 years ago

Answered by sfhowes 2 years ago

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I am building a new computer and want to make things easier/better for backups and other issues

I am keeping my hard drive but moving Windows to a SSD. I currently run Windows 10 Pro on a 64-bit machine but run Thunderbird 32-bit. I have previously moved my Thunde… (read more)

I am keeping my hard drive but moving Windows to a SSD. I currently run Windows 10 Pro on a 64-bit machine but run Thunderbird 32-bit. I have previously moved my Thunderbird profiles off C: and onto another drive/partition (for several reasons). I am using this build as a reason to try and upgrade some processes including backups. I have a few questions about Thunderbird that I can't seem to find the answers to.

It seems that the Thunderbird 64-bit version is new. Is it wise to upgrade now?

In some places I have seen people say that I should uninstall the 32-bit version before installing the 64-bit version, but, other people say I don't have to. What are the issues, concerns, and, problems with upgrading to the 64-bit version when I already have the 32-bit version installed?

In looking at changing my backup processes, I have considered renaming and/or moving the folder location of my Thunderbird profiles. I know where to change those locations in Thunderbird. But, to make it easier in the future, is it possible to use an environment variable to help specify the file name? Something like "%my_email_folder/steve%" where in the future I can move or rename the folder/files in Windows and just change an environment variable? Is there another way to accomplish this in Thunderbird?

Concerning backups, specifically for Thunderbird, does Mozilla have a recommended scheme for backups or an app/tool to do backups of Thunderbird profiles/data? My backup process will handle Windows and application backups, but, this question is about the Thunderbird data. I am trying to separate applications and their data as much as possible to make backups/restores more efficient and effective.

Thanks in advance for the help.

Asked by the_steve_randolph 2 years ago

Answered by the_steve_randolph 2 years ago

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i am trying to transfer my emails and accounts from a windows 7 computer to a new windows 10 computer and have followed all the instructions but when i open

i am trying to transfer my emails and accounts from a windows 7 computer to a new windows 10 computer and have followed all the instructions but when i start thunderbird … (read more)

i am trying to transfer my emails and accounts from a windows 7 computer to a new windows 10 computer and have followed all the instructions but when i start thunderbird on the new computer none of my accounts are there it just looks like a new installation. When I click on the thunderbird folder within the roaming folder there is another folder named thunderbird within. Should there be? This is driving me potty please help Thank you in advance Paul

Asked by paulmonsterproducts 2 years ago

Answered by sfhowes 2 years ago

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Amazon download currently unavailable

I tried to download Firefox on my kindle, but it's showing in the app store as currently unavailable. When i go directly to Firefox to download, I'm redirected to Amazon.… (read more)

I tried to download Firefox on my kindle, but it's showing in the app store as currently unavailable. When i go directly to Firefox to download, I'm redirected to Amazon. Is there any way for me to get Firefox onto my kindle?

Asked by larsonmama 2 years ago

Answered by Paul 2 years ago

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When I start to type an address in the URL bar, I get a drop down search box directly below the url/address bar. I do not want this

I had this problem 2 years ago and somebody helped me fix it as follows: (1) In a new tab, type or paste about:config in the address bar and press Enter/Return. (2) In th… (read more)

I had this problem 2 years ago and somebody helped me fix it as follows:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. (2) In the search box above the list, type or paste URLB and pause while the list is filtered (3) Double-click the browser.urlbar.autocomplete.enabled preference to switch the value from true to false

HOWEVER --- I don't seem to have browser.urlbar.autocomplete.enabled in my new version 74.0. What happened to it? Does it have a new name now?

Note that I tried in Options / Preferences / Search

    I unchecked "Show search suggestions in location bar results

In Options / Preferences / Privacy

   I uncheck each of the boxes in the Location Bar section (History, Bookmarks, Open tabs).

Asked by dmcentee 2 years ago

Answered by McCoy 2 years ago

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Adding Gmail Account to Thunderbird 68.6.0

Hi folks. Perhaps I am the problem, but I don´t understand it. I read douzends of articles and websites, but I still can´t get it to work.... I try to add my Gmail accoun… (read more)

Hi folks.

Perhaps I am the problem, but I don´t understand it. I read douzends of articles and websites, but I still can´t get it to work....

I try to add my Gmail account to Thunderbird 68.6.0. I use two-factor-authentication in Gmail, so I created an appspecific password on Googles MyAccount-Page.

Then I choose "Add Email account" in Thunderbirds accout settings. Then I enter my Gmail-Email and the created appspecific password.

But Thunderbird doesnt find any connection data and asks for manual edit. But nothing I try to enter here works. In authentication dropdown there is NO OAuth2 to select.

So what am I doing wrong?

Can anybody help me?

Regards Benjamin

Asked by Benni 2 years ago

Answered by sfhowes 2 years ago

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add protonmail.com account - Error: "Thunderbird failed to find the settings for your email account."

Error: "Thunderbird failed to find the settings for your email account." when adding my protonmail.com account! When I login to my Protonmail account my username is "user… (read more)

Error: "Thunderbird failed to find the settings for your email account." when adding my protonmail.com account!

When I login to my Protonmail account my username is "username1" NOT "username1@protonmail. Is this causing my problem? Following advice on the forum I clicked "Advanced" to edit the server but it simply DISAPPEARED! Then I noticed that it had added the account but when I tried to read my mail I got "could not connect to email server - connection refused". I have tried editing the server to SSL/TTS BUT THAT DOESN'T HELP.

Maybe I am having trouble figuring out just which entried TB uses for "username" and "password" - it seems to be finding the server OK! I'll attach some screen shots of my current settings.

Asked by Harry-Nelson 2 years ago

Answered by Matt 2 years ago

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Moving my profile from Windows to Ubuntu

Hello there, I am trying to move my thunderbird portable profile I used on Windows 7 to Ubuntu. I have copied all the contents from Thunderbird Portable/data/profile of… (read more)

Hello there,

I am trying to move my thunderbird portable profile I used on Windows 7 to Ubuntu.

I have copied all the contents from Thunderbird Portable/data/profile of my Thunderbird Portable Windows application to ~/.thunderbird/xxxxxxx.default of my Ubuntu installation, but it just did not work - when I opened Thunderbird my profile was not there.


How to properly move the profile in this case please?

Thank you!

Asked by kaoprisehq 2 years ago

Answered by Stans 2 years ago

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After Firefox update, when opening an ebay item from the search list all photos & text go to the left side, layout not normal

A day ago I did the Firefox update to 75.0. Since then I have had trouble viewing ebay items. After you do a ebay search a list of items show up. When you open an item… (read more)

A day ago I did the Firefox update to 75.0. Since then I have had trouble viewing ebay items. After you do a ebay search a list of items show up. When you open an item from a search list, you get a photo of the item usually on the left side and a description below the photo item. However, below and after the description everything including other seller photos and text are on the left side of the page. Normally they are across the page from the left side to right side. But now the layout is all on the left side. Everything is against the left side only and very hard to read. For many years I have never run into this problem before. I signed off and restarted Ebay with same problem. Looked at my son's computer and the ebay layout looked correct like like mine use to. I also opened up my google chrome browser and signed onto ebay. The ebay photos and text were correctly located on the page. So it appears that the recent update to firefox will not display the correct layout format in ebay. Can I download to the previous version of firefox? I 'm using latest Firefox browser 75.0 and running Windows 10. I attached a screen shot photo.

Asked by glennsaddress 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago