Showing questions tagged: Show all questions
  • Solved

Thunderbird authentication of Gmail IMAP Account fails

I'm trying with utter lack of success to configure a Thunderbird install to link to a Gmail account via IMAP. System Basics: Windows 10 Home, 64bit, fully patched. Anti… (read more)

I'm trying with utter lack of success to configure a Thunderbird install to link to a Gmail account via IMAP.

System Basics: Windows 10 Home, 64bit, fully patched. Antivirus by MalwareBytes 4.30 Premium, fully updated. No fancy firewall, just a regular router.

This account had been installed and working fine until a family member "helpfully" changed the Gmail password, but reauthentication fails. I enter the account details, including password, into the Thunderbird Accounts settings for the account; it pings Google and correctly retrieves all the IMAP settings, and when I click "Done" Thunderbird opens a browser window to Google's two-step authentication with the email address prepopulated. However, when I click the blue "Next" button on that authentication page, rather than advancing to a password screen, the browser simply deletes the email address from the text box and stays on the same screen (see attached image for what I'm talking about).

Things I've tried:

  • Uninstall, reboot, reinstall Thunderbird.
  • Turn off MalwareBytes protection.
  • Uninstall, delete every registry key related to Thunderbird, reboot, reinstall Thunderbird.
  • Clear cache on every browser on the system
  • Change Windows default browser settings to either Chrome (see below) or IE/Edge
  • Install new browser (Chrome wasn't yet on this PC), then change Thunderbird's file handler for https to Chrome (this is MUCH harder than it used to be as T-Bird v. 78.anything doesn't have the old "Preferences" menus)

Incidentally, changing browsers doesn't seem to make a difference in that pop-up browser window, so I suspect Thunderbird is using its own internal browser and not the system browser.

I have, and can send, the support info extract from T-bird to a support technician but am unsure of uploading it here. Nevertheless, I welcome suggestions ... this is driving me nuts!

Asked by dwm685 5 months ago

Answered by sfhowes 5 months ago

  • Solved

Migrating normal Firefox profiles to Firefox ESR ones

We have around 1000 Firefox installations on our government organization, all installed via the Firefox MSI installer. Unfortunately, we came late to realize that the Fir… (read more)

We have around 1000 Firefox installations on our government organization, all installed via the Firefox MSI installer. Unfortunately, we came late to realize that the Firefox ESR would be a much more suitable product, compared to the normal Firefox branch.

Now, some years ago we would simply mass uninstall the normal Firefox and mass install the (latest) ESR version and all would be well. Problem is that we have to keep existing profiles (including passwords/bookmarks etc), something that is not supported in the latest Firefox builds.

Can anyone offer some advice/"hacks" to accomplish this? Note that whatever we'll do, we'll have to do it automatically, we lack the man-power to do this manually on a system by system basis...

Thanks in advance for any information provided.

Asked by Michail Pappas 5 days ago

Answered by Mike Kaply 1 day ago

  • Solved

Moving profile from Thunderbird 78.14.0 (32bit) to 91.1.2 (64 bit on new pc). Does not recognize profile.

Moving profile from Thunderbird 78.14.0 (32bit) to 91.1.2 (64 bit on new pc). Does not recognize profile. Trying to move profile with no success. All Looks good but not… (read more)

Moving profile from Thunderbird 78.14.0 (32bit) to 91.1.2 (64 bit on new pc). Does not recognize profile. Trying to move profile with no success. All Looks good but not working. Upgrade 32 bit on old pc to 64 bit first? Could use a suggestion. Looks like 78.14.0 shows as the current upgrade when I check. Could use a suggestion or three. Thanks

Asked by lrlisle 3 weeks ago

Answered by Matt 3 weeks ago

  • Solved

Firefox 93 Loses Logins from Version 52.9.0

This article appeared to contain the solution to my problem ... https://support.mozilla.org/en-US/kb/lockwise-losing-login-information-firefox-update#search ... but Firef… (read more)

This article appeared to contain the solution to my problem ...

https://support.mozilla.org/en-US/kb/lockwise-losing-login-information-firefox-update#search

... but Firefox 68 ESR is no longer available, only 78.15.0esr and 91.2.0esr. How do I proceed?

Asked by bonita2 1 day ago

Answered by bonita2 1 day ago

  • Solved

Use on new iPAD. Download good, buy won't open.

Mail will not open on Thunderbird after successfully installed it on my new iPAD. Thuderbird icon appears on home window of the iPAD; it has a 63 on it, showing messages… (read more)

Mail will not open on Thunderbird after successfully installed it on my new iPAD. Thuderbird icon appears on home window of the iPAD; it has a 63 on it, showing messages to be viewed. When I click on that icon a window opens: at top of that window is ACCOUNT ADDED. Below that is MAIL. The control tab for that Icon is in the open position (i.e., slid to right showing green on left). When I click on that MAIL, nothing happens. Also, on the window with Mail, are three other options: Contacts, Calendars, and Notes. Mail and Contacts are the two that show they are in open status. Calendars and notes is in the closed position.

Asked by Mark B72 1 day ago

Answered by Matt 1 day ago

  • Solved

Can't Access Thunderbird after using beta

I was having problems with the previous Thunderbird version, 91.2.0, so I started using the beta. When 91.2.1 was released I uninstalled the beta and installed 91.2.1. Wh… (read more)

I was having problems with the previous Thunderbird version, 91.2.0, so I started using the beta. When 91.2.1 was released I uninstalled the beta and installed 91.2.1. When I tried to load Thunderbird I got a message that I needed to create a new profile. I uninstalled 91.2.1 and tried to go back to the beta so I could check the settings and do a smooth migration, but I got the same message saying I need to create a new profile. I then uninstalled the beta and went back to 91.2.1, and tried to create a new profile but I'm stuck. Attempting to create a new profile didn’t fix anything, I’m still locked out and there is no option to access my old profile. I also don't know what the old settings were since I haven't had to look at them or change them in years. I have been reading through the support files, but all they do is describe the issue I’m having without offering an actual fix. One of the articles titled, “Dedicated profile per Thunderbird installation” at https://support.mozilla.org/en-US/kb/dedicated-profile-thunderbird-installation says, “Downgrade protection can be overridden by launching Thunderbird through the command line with the --allow-downgrade parameter.” But when I click the link it says, “Page not found” https://developer.mozilla.org/en-US/docs/Mozilla/Command_Line_Options I only use Thunderbird for newsgroups. How can I load the new version of Thunderbird and access my previous settings or transfer them to a new install?

Asked by arthur29 1 day ago

Answered by sfhowes 1 day ago

  • Solved

Thunderbird Address Book

Have upgraded to a new computer. I can not run Thunderbird on my old computer but have backup of my old Profile. Downloaded version 91.2.1 (and made a small donation). … (read more)

Have upgraded to a new computer. I can not run Thunderbird on my old computer but have backup of my old Profile.

Downloaded version 91.2.1 (and made a small donation). Copied Mail from old Profile and all OK. However, I do not have any addresses in the Address Book. How do I get my addresses from my backup Profile?

Am a long-time user with hundreds of addresses, and I love Thunderbird!

Asked by davidmeggitt 2 days ago

Answered by sfhowes 2 days ago

  • Solved

Need to install older version

I downloaded the updated version of Firefox and replaced the old version, but my system won't accept the newer version. How do I reinstall the older version for my Mac. … (read more)

I downloaded the updated version of Firefox and replaced the old version, but my system won't accept the newer version. How do I reinstall the older version for my Mac.

Asked by michael432 5 days ago

Answered by cor-el 5 days ago

  • Solved

Accidental search engine download

I mistakenly loaded a browser called Freshy Search. I was trying to access a CarMax type program, and Freshy downloaded. I now get the Freshy search window every time I o… (read more)

I mistakenly loaded a browser called Freshy Search. I was trying to access a CarMax type program, and Freshy downloaded. I now get the Freshy search window every time I open a new tab on Firefox. I want to delete Freshy from my computer. Thanks

Asked by swan.jamest 3 days ago

Answered by FredMcD 3 days ago

  • Solved

Thunderbird edit email subject

I'm trying to get the add-on Edit Email Subject (EES) Works with Thunderbird 91.0 - * Downloaded from: https://addons.thunderbird.net/en-US/thunderbird/search/?q=e… (read more)

I'm trying to get the add-on Edit Email Subject (EES) Works with Thunderbird 91.0 - * Downloaded from: https://addons.thunderbird.net/en-US/thunderbird/search/?q=edit+email+subject&appver=&platform=

It downloads as this file: edit_email_subject_ees-5.1-tb.xpi

Windows 10 asks what app to use to open. Nothing works. Can't open file, won't load onto Thunderbird. Running Windows 10 Home V. 20H2 and Thunderbird 91.2.0

Asked by dtucci 4 days ago

Answered by sfhowes 4 days ago

  • Solved

Manually download firefox update

I have an isolated computer and need to update firefox on it. Where can I get the firefox update file so that I can put it on a dvd to be installed on my isolated comput… (read more)

I have an isolated computer and need to update firefox on it. Where can I get the firefox update file so that I can put it on a dvd to be installed on my isolated computer?

Asked by romon1 4 days ago

Answered by cor-el 4 days ago

  • Solved

upgrading profile to be compatible with version > 68

The hint to use thunderbird --allow-downgrade is very helpful, but does not really answer my question. I want to upgrade the profile itself so I can use the current vers… (read more)

The hint to use thunderbird --allow-downgrade is very helpful, but does not really answer my question. I want to upgrade the profile itself so I can use the current version. I fear that creating a new profile will lose all the emails stored in":local folders" and in subsets of "inbox."

I would just use a new profile iff doing so would not lose these emails.

Asked by nil 4 days ago

Answered by sfhowes 4 days ago

  • Solved

installing on linus

I now have Linux Mint 20.2 Cinnamon and have downloaded Firefox 93 and Nightly from the main site and extracted both of them but for some reason the file that appears to … (read more)

I now have Linux Mint 20.2 Cinnamon and have downloaded Firefox 93 and Nightly from the main site and extracted both of them but for some reason the file that appears to be the file to open Firefox won't work. Can you tell Me what I have done wrong? I know VERY very little about Linux please explain the answer in great detail.

Asked by primalbaily 5 days ago

Answered by jscher2000 5 days ago

  • Solved

Thunderbird Won't Download Older Emails

Thunderbird 92.1.0 MacOS 10.13.6 Gmail via POP3 The problem is pretty straightforward. Thunderbird downloaded (almost) everything fine and retrieves new mail as expected.… (read more)

Thunderbird 92.1.0 MacOS 10.13.6 Gmail via POP3

The problem is pretty straightforward. Thunderbird downloaded (almost) everything fine and retrieves new mail as expected. It won't download anything before 7/5/2009 while Gmail has messages going back to 2004. How can I make Thunderbird download those older messages?

Asked by ContributerTools 1 week ago

Answered by Matt 1 week ago

  • Solved

Power Outage during Thunderbird 91.2.0 Upgrade. Now won't start.

On Oct 11, 2021, complete power outage occured while Thunderbird was in the process of updating to Version 91.2.0. The power immediately came back on, the desktop compute… (read more)

On Oct 11, 2021, complete power outage occured while Thunderbird was in the process of updating to Version 91.2.0. The power immediately came back on, the desktop computer restarted but Thunderbird will not start. When trying to start, a small blue circle appears and then disappears. Using Windows 10, on desktop, 64-bit operating system, x64-based processor.

It will not start using the shortcut, or clicking on thunderbird.exe in Program Files (x86) > Mozilla Thunderbird, or using Windows-R and typing thunderbird -safe-mode. It is not running in the Task Manager.

I did remove the following from the Profiles folders. But it still won't start.

   parent.lock
   session.json
   xulstore.json

I don't know if I need to reinstall Thunderbird. I expect some of the Profile folders need repair, but I need help knowing just what to do. There is an extra Thunderbird and Thunderbird Profiles folder in AppData\Roaming\Thunderbird.

I'm sending images of the following:

C:\Program Files (x86)\Mozilla Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird\Profiles C:\Users\xxxx\AppData\Roaming\Thunderbird\Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird\Thunderbird\Profiles C:\Users\xxxx\AppData\Local\Thunderbird\Profiles

I don't want to cause more damage and hoping you can help. Thank you.

Asked by Tanne 1 week ago

Answered by Matt 1 week ago

  • Solved

refresh did not work I have lost all my setting

II log on and tried to refresh mu fire fox but have had no success all setting gone. please advice ... edited email from public and search/spam bots view as you should g… (read more)

II log on and tried to refresh mu fire fox but have had no success all setting gone. please advice ...


edited email from public and search/spam bots view as you should get a email notifying you of replies.

Asked by JB 1 week ago

Answered by jscher2000 1 week ago

  • Solved

Earlier versions available?

I need to have Firefox on my old Macbook pro, but its OS (10.11.6) will no longer update, and a new Firefox download won't take. Can I download an earlier compatible vers… (read more)

I need to have Firefox on my old Macbook pro, but its OS (10.11.6) will no longer update, and a new Firefox download won't take. Can I download an earlier compatible version?

Asked by pjtaylor2001 1 week ago

Answered by FredMcD 1 week ago

  • Solved

Scaling issue after copying profile from Windows to Mac

Hello, I migrated from Windows to Mac. I copied my Thunderbird profile from Windows to Mac, installed Thunderbird 91 (on Macbook Air M1), then I tried to restore my old p… (read more)

Hello, I migrated from Windows to Mac. I copied my Thunderbird profile from Windows to Mac, installed Thunderbird 91 (on Macbook Air M1), then I tried to restore my old profile from Windows. Everything works, I can see all my emails, but windows scaling is terrible, all fonts are very small and so are windows. How to fix it?

Asked by HelloPeople 1 week ago

Answered by sfhowes 1 week ago