All Products Support Forum

I hate the way the new Thunderbird version looks, can't get normal number of emails at once, can't read any of them at the bottom of the page. Please give me my old version back. This was a horrid intrusion with no warning that it wasn't just a normal update

I recently reset my desk top and after that my thunderbird will not open without a password that I have not got. I need a simple way to find the password or otherwise allow me to reinstal a new download. I have tried for two days using lots of suggestions from web and help but I cant get past the request for a password

I wish to install and use the Firefox browser on my old 64bit Windows 7 laptop.

I believe the last v115 will be the last Windows 7 compatible version of Firefox, if this is correct where can I find this or the correct version of Firefox to download and install on my Windows 7 laptop?

The Firefox website only seems to provide v119 now.

Thanks, Graham

Now on new PC, win 11, had win 10 on prior. FF installed easily, everything migrated, signed in etc. But--Firefox menu bar is no longer displaying icons for a number of things, notably for home screen (house icon returning me to home page) and for my password manager, Sticky Password (reinstalled here), as well as several others of lesser importance. I suspect there's a single on/off toggle for these somewhere but I can't find it. Thank you for your assistance.

Hi all, Setting up a new computer and Thunderbird. Did a clean install and trying to add my gmail account. Typed in name, e-mail and password. Retrieve configuration from Mozilla ISP database successfully. Then when i click "Done" I get the google pop-up where I click allow Thunderbird, and the pop-up closes. Then I get a yellow notice in Thunderbird saying "Unable to login at server. Probably wrong configuration, username or password."

Username/pass is correct, and configuration is from Mozilla. Tried manually and get a success when i click Re-test button.

Tried a bunch of times over the last few days. Always the same. I have no problems logging in to gmail in using my browser and the same credentials.

I'm at a loss here, thankful for any help.

Cheers!

Since I have problems with version 115 (ImportExportTools NG does not work in this version) I am forced to restore version 102. Unfortunately I can't find a way to download this version anymore. A download possibility for older versions would be very helpful. Thanks a lot

I set up my new email using the TB new email account wizard, which completed successfully. I can receive but not send. I've searched/tried for a while now and no recommendations are working. And I've restarted TB, to no avail.

The TB setup wizard came up with these settings:

IMAP: Mailserver: outlook.office365.com Port: 993 User Name: mycomplete@email.com (not really) Connection Security: SSL/TLS Auth Method: OAuth2

SMTP: Mailserver: smtp.office365.com Port: 587 Connection Security: STARTTLS Authentication method: OAuth2 User Name: mycomplete@email.com (not really)

When I try to send, after a long pause I get "Login to server smtp.office365.com with username X@y.com failed." with the options Retry, Enter New Password and Cancel. When I select 'New Password', I'm never presented with a dialog box for my password. I just get the long pause and "Login to server smtp.office365.com with username X@y.com failed." again.

I was trying to download audio from some of my private youtube videos, but they saved as mp4 files. This did not happen on my phone so I decided to download everything there and send them to my PC using discord, but when trying to download what I could now see was .mp4 it still saved as mp4. If it's of any use the service I used to ripp the sound was mp3juices.

Thunderbird layout - how do i enlarge the classic view current message pane window? it's too short/compressed, and i can only drag it up a little, then it stops. In the prior TB versions, I only saw the last 3 or 4 messages in the upper message list portion of the classic view layout. Now I'm seeing almost 10 messages in my messages list. Meanwhile, the actual current message viewing pane is now horizontally compressed so that the ratio of message list to message view is closer to 40% message list, 60% actual message text plus the header info. I have tried click and drag the upper border of the current message being viewed, towards the top of the screen, but it stops, and still shows me 10 most recent messages in my list, which is really useless. I only need to see the last 3 or 4. The rest of the viewing pane should be more of the text area of the current message being viewed. Is there a "config editor" tweak to reduce the messages list to 3 or 4 messages, and increase the actual current message viewing area? Or some other fix for this?

Unable to install Firefox on WIN11. Wants to create a profile but get "An unexpected error has prevented your changes from being saved. (This is a new Desktop unit I received today and have not had any problems with WIN10.

please note it seems possible that this category is specifically for download of firefox, this is not so. opting for this category given the possibility that that theory is mistaken, and due to not seeing any other category that might be more suitable

using firefox developer edition (also couldn't find an individual category for this), and when downloading any files, it saves automatically without asking where/what to name it etc., as preferred. but specifically for pdf files, it always opens them in a new tab upon completing the download; this can be very frustrating when downloading larger quantities, especially with it switching to that file tab and away from the source of downloading. firefox is not even the default for opening pdf in the first place

looked through preferences for anything (and tested anything that looks potentially relevant, to no avail), looked for a solution online from various sources and search methods, no dice

how can this be disabled?

Hello: I don't know where exactly to post this, so sysadmin, ok to move...Just migrated to supernova (115). W11p stable laptop. Only did the "upgrade" of the t-bird (so profile has remained the same).Tried to drag & drop a file as attachment, in a draft in edit mode, as in v102, but can't . Is there something I don't know here? If so, pls add info. Using the "attach" under file menu, fortunately does work, but a lot slower & haven't tried multiple drag & drop. The file is small (19 KB), & pdf, so should not be problem. Tx.

I've been updated to Thunderbird 115 on Windows 10 today.

For the last decades, I used to sort my incoming mails into folders like 'family', 'computer', 'music', and so on, with some subfolders. These folders are gone, and all of the emails in them as well.

I don't know what kind of folders they were. Probably, they were subfolders of 'Local Folders', maybe they were just filters. The 8 email accounts listed are partly POP, partly IMAP.

Some (5) extensions are installed, but all of them are disabled since long.

Is it possible get the folders back? Or at least the mails? And if it is possible, then how?

Thanks,

Rainer

I do not like Thunderbird version 115, and I want to migrate back to version 102.15.0, where can I get a download of 102.15.0 - or is there an automatic removal to go back to the previous version

Disregard Problem solved!

Have problem with Thunderbird v. 115.3.1 in Ubuntu v. 20.04. Have POP3 mail account and receive following error message. Have checked file privileges and have access. There are 90 emails in the folder, have sufficient disk space.

"Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."

suggestions are appreciated.

Hi, I got the (unwanted) Update on Thunderbird 115.2.2 (64-Bit).

I use a notebook 14" with full HD. With the new update I have trouble reading the texts in Thunderbird, mail, etc. because of the font size & layout. I wear glasses and I'm 50+ ......

HOW CAN I GET BACK THE OLD LAYOUT AND TEXT SIZE ??

I'm really pissed :(

Thanks, Martin