All Products Support Forum

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my logins/passwords over. The wizard finishes saying that it successfully imported saved logins and passwords, but nothing shows up in the password manager. I am running Windows 10 64bit and Firefox is up to date. Anybody have any suggestions?

Thanks

I am running El Capitan and need Firefox 78. I went to a site offering 78 as a download, and version 91.5 came down. Site offering 78esr, same thing. Went to https://ftp.mozilla.org/pub/firefox/releases/ and was unable to figure out how to download 78. Clicking on 78.0 just led to more links that got me nowhere. Is it possible to download version 78 from this or any site? Thank you. heaton5

My job requires me to download and open files in new tabs consistently. However, when I download these files, I don't want the download panel to obscure my vision. Can I disable it?

Hey all , i made backup via "export passwords" via password tab and i came back to my pc to and tried to import via csv file but when i pick my csv file nothing happens , any ideas ?

I'm making this thread since the previous one was closed and provided no real solution, yet the result shows on the very top of Google. So I like to provide helpful information to others in my answer below.

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get the browsing history I need to be able to migrate my (extensive) password list.

I've exported my Safari passwords as a .csv file, but there doesn't seem to be an option to import a .csv file.

The page here regarding it says the feature is 'disabled by default' but does not say it's unavailable and I can't find clear instructions for how to activate the feature so that I can import my passwords. Can anybody help?

Hi, I can't install Firefox and I don't know what's going on here.

Yesterday I installed the latest version of Firefox and it worked fine. Then, I turned off the laptop and the next day when I was going to use Firefox, it didn't load any pages. Edge was working fine, Chrome was working fine, but Firefox was not working. Trying to fix the problem, I decided to uninstall Firefox and installing it again. In order to clean even more the previous installation, I even manually deleted the C:\Program Files\Mozilla Firefox folder to remove all possible traces. I restarted the laptop and downloaded again the Firefox installer. I don't know how, but the installer detected that I had already installed Firefox before. I unchecked restart Firefox and hit the button to continue with the installation. After this, was impossible to install Firefox again. I got a message saying that the installation cannot continue because the VCRUNTIME140_1.dll was not found. The message said that this problem can be fixed by reinstalling the program, but that is not true, everytime I try to reinstall it, I get again the VCRUNTIME140_1.dll error.

After this, the installation stops and the Firefox icon appears on the desktop, but it doesn't install properly the software and when I open it, I cannot browse the Internet.

Do you know what's going on here and how to solve this?

Cheers

Anyone know if there is a way to import Google Chrome extensions into Firefox. I am moving over and want to make it easy. When I search all I get is bookmarks which I know how to do.

TIA!

Ron

I've been happily using Thunderbird for email for many years. Recently, the gmail OAuth2 requirement has made my POP3 accounts quit working. Currently on 38.5 for Windows 10.

Following various posts, I've tried to convert two specific email accounts to imap, and things are not going well.

My primary email is already imap and works fine. I've tried multiple times to convert the other two, and my current state is I've deleted those two accounts entirely (via Account Actions). When I try to install Existing Account, I eventually get to the point where the server config seems correct, but hitting "Done" results in the above message. I'd be surprised if imap.gmail.com can only support one email address. The emails are named differently, and use different passwords. Imap is enabled via browser based access to both accounts.

Incoming server imap.gmail.com:993 Outgoing smtp.gmail.com:465

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I opened Setting>Download but there is no disable button or checkbox for that. Please help me. Thank you in advance.

I have a Win7 machine, and just bought a new Win10 desktop. I followed some instructions from a YouTube solution. From the Help>Troubleshoot>Profile Folder, I copied the profile folder (onto an external drive) and pasted it (from the external drive) onto the new OS(C:) as per instructions.

It did not work, I do not have all my bookmarks and extensions, etc. on the new Firefox browser I have installed on my new machine.

I don't know what to do now. All that was selected and overwritten is still selected on "This PC>OS(C:)" I was tempted to just delete all that shows selected...maybe not a good idea.

I really just wanted to migrate all my bookmarks, but doing the full profile folder seemed like a good idea at the time.... Help Mr. Wizard?!!

I am trying to import mails from Microsoft Outlook 2013 into Mozilla Thunderbird 102.3.2 (64-bit), but I get the error: No Profile found, see the attachment. I have set Microsoft Outlook as my Default mail app in Windows 10, my OS. But it didn't help. H.C. Enevoldsen hc@pushkin.dk

Hi

If I click my way through https://www.mozilla.org/de/firefox/all/#product-desktop-release I get a different Link everytime. So as someon who wants to distribute Firefox on different PC's , I want to know: Are there any direct download links for the latest version? The best would be some links like Webex has for distribution (e.g. https://mozilla.org/firefox/windows/FirefoxInstaller.exe)

Thanks in advance Robin

I need to transfer saved logins from Firefox on a soon to be retired laptop to Firefox on a new laptop. New laptop has a few logins created while setting it up than I copied manually knowing that when I import from the old laptop with many logins, the few on the new laptop will be overwritten. My problem is that Firefox can export logins into a logins.csv file but it seems can only import from a Microsoft browser. Is copying the key4.db and logins.json from the old to the new the only correct way to do this? The old laptops logins.json file has a recent date but the key4.db has a 2018 date even though some new logins were saved last month. Do I only need to copy the logins.json file?

I would like to save my Firefox profile data into my computer as I would like to transfer the data to a different computer. Is there any solution to how to save it down?

There are a lot of questions and answers around moving Windows Thunderbird data from one computer to another, and I have tried to follow all the advice, but still running into issues. One thing to note is that my "UserName" folder is different on my new computer, and I am trying to accommodate for that difference as well.

I've tried various ways to do this, each time uninstalling TB and deleting my Thunderbird folders in my \AppData\Roaming and AppData\Local\ to start fresh, but perhaps there is some registry key messing things up??

Steps Taken: I followed "Moving Thunderbird Data To A New Computer" article and YouTube video (https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer) article, but it doesn't cover my situation with the new <UserName> folder. This is what I did:

1. Identified old Profile folder on OLDComputer. 2. Copied entire “Thunderbird” folder from OLDComputer. (Note, old <UserName> folder: “First Last”) C:\Users\First Last\AppData\Roaming\Thunderbird\Profiles\4enlv7u2.default 3. Installed Thunderbird 91.4.0 on NEWComputer. 4. Started Thunderbird. 5. Did not set up an account. 6. Closed Thunderbird. 7. Replaced the Thunderbird folder in this folder Users\First\AppData\Roaming\ with the Thunderbird folder from my OLDComputer. 8. Start Thunderbird, and get error: “The file mailbox:///C:/Users/First Last/AppData/Roaming/Thunderbird/Profiles/4enlv7u2.default/Mail/mail.blahblah.net/Inbox?number=7075&part=1.2&filename=STATEMENT.pdf&type=application/pdf cannot be found. Please check the location and try again.” 9. So, I edited profile.ini because the <UserName> path is different on this computer. • Updated “IsRelative” from 1 to 0. • Under the [Profile0] section, updated these two lines (Changed “IsRelative=” from 1 to 0), and replace the <username> in the path to just “First”:

IsRelative=0 Path=C:\Users\First\AppData\Roaming\Thunderbird\4enlv7u2.default

10. I refreshed or something, and got a dialog to Create/Rename profile. I renamed it from “default” to “First”. 11. I notice all my old email has loaded. 12. Then I restarted Thunderbird, but...

Got error: “Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.” Then it wont run.

What are my next steps, or how can I re-do this properly from scratch (I'm getting good at that) THANK YOU SO MUCH IN ADVANCE!!

Hi,

I've recently upgraded to the 91 version and the order of the account folders have changed. i.e. the email folders and the off-line personal folders are no longer in their previous order. How would I change the order.

I tried moving them, but they return to their original position after every reboot of thunderbird 91.

Additionally, is there any good docs about folder paths to learn more about archiving or default settings.

Thanks,

I recently installed version 102 and I am having an issue with password manager. I need to enter my password each time I want to check my email. If I check the box for password manager to save the password, I get the incorrect password error message. If I enter my password but do not check the save password box, I can retrieve my email. If I leave Thunderbird open I can retrieve email without reentering my password. If I exit Thunderbird, restart and retrieve my email, it asks me to enter my password again. I looked in security settings - My saved password box is empty and I can not add any accounts to it. I have tried deleting key3.db, cert8.db, logins.json to no avail. Any ideas?