Showing questions tagged: Show all questions

Unable to connect to bellsouth.net emails.

Upgraded to the newest version of Thunderbird, 115.11.1 (64-bit) and now I can not get into my emails on bellsouth.net. . Error message "Sending of password for user xyz1… (read more)

Upgraded to the newest version of Thunderbird, 115.11.1 (64-bit) and now I can not get into my emails on bellsouth.net. . Error message "Sending of password for user xyz123@bellsouth.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later." I keep trying but same error for two days now. I can get my email on the web (Yahoo mail) ok. I double checked the setting and everything is good and migrated to the new version ok.

Asked by cad4703 1 month ago

Proton mail emails to Google Gmail

I tried to move (copy) Proton mail emails to Google Gmail without success. I searched support for help but found no articles that worked. I started to use proton Mail bu… (read more)

I tried to move (copy) Proton mail emails to Google Gmail without success. I searched support for help but found no articles that worked. I started to use proton Mail but was unimpressed and need to move (copy) the Proton Mail emails to my Google Gmail. Any help would be appreciated. Thanks, Lou

Asked by lafman716 1 month ago

Last reply by david 1 month ago

Unable to find the latest backup of the "Local Folders" section created about a few years ago.

Hello, Recently I was migrated from Cox email to Yahoo mail and had to change my setting on Thunderbird. The emails work fine, but there seems to a lot of missing folders… (read more)

Hello, Recently I was migrated from Cox email to Yahoo mail and had to change my setting on Thunderbird. The emails work fine, but there seems to a lot of missing folders. I tried to look for the latest backup file, but it does not exist. The latest backup I have is of the year 2022.

Kindly assist me in retrieving my lost folders.

p.s I have searched for the folders under the default profile section but they do not exist.

Asked by jlaveque 1 month ago

Last reply by david 1 month ago

copy layout of thunderbird from one computer to another

i have 2 computers running the latest thunderbird 115.10.1 (64-bit) one is in perfect layout exactly the way i want it the other has more layout issues than i have time t… (read more)

i have 2 computers running the latest thunderbird 115.10.1 (64-bit) one is in perfect layout exactly the way i want it the other has more layout issues than i have time to fix to make it back the way i want ( a fresh install ) i just want to copy the lay out not the accounts , not anything else is there a file or 2 i can just copy and put on the new computer ? and make thunderbird look normal

Asked by Adrian Bartlett 2 months ago

Last reply by david 2 months ago

Unable to connect to your IMAP server

I get the infamous "Unable to connect to your IMAP server. You may have exceeded the maximum number of connections" error in Thunderbird. I just moved to a new Windows 11… (read more)

I get the infamous "Unable to connect to your IMAP server. You may have exceeded the maximum number of connections" error in Thunderbird. I just moved to a new Windows 11 laptop but have signed-off the old unit and old phones, leaving just two devices in Google / Security. Obviously, I have reduced the IMAP connections to 1 on the PC. Still, I cannot get emails on this new PC; before reducing the devices, I could get emails on the old PC, the new phone, an iPhone, and an old phone. Turning off the fire wall does not help. I have done many variations of uninstalls / reinstalls on likely combinations of devices. I won't repeat those here but the net outcome seems to be: uninstalled / reinstalled Thunderbird - no effect

shut down new computer and fired up old computer and Thunderbird retrieved new messages immediately

downloaded and installed eM Client - immediately connected and retrieved new messages

downloaded and installed MailBird - immediately connected and retrieved new messages

started Thunderbird and received the too many message.

I just finished a round of installing / reinstalling Thunderbird but with all the AppData/Thunderbird/ folders / profiles deleted. The Wizard failed to identify the server information, which I supplied based on the three sets of working parameters (Tbird, eM, MailBird) but the error this time was a could not connect due to the Username and Password not agreeing.

I don't want to give up Thunderbird but I am out of patience. Please advise if there is some hope for a software fix. I have wasted too much time on this already pursuing a universe of possibilities. Thanks, Don

Asked by drw333ster 1 month ago

Moving email management from 20i to you.

Tell me how to move, first, andrew@8on8.com, then andrew@luvli-homes.com to you. The latter is with 20i. I do not know where andrew@8on8 is. Please tell me what to do to … (read more)

Tell me how to move, first, andrew@8on8.com, then andrew@luvli-homes.com to you. The latter is with 20i. I do not know where andrew@8on8 is. Please tell me what to do to move these DNs to you.

Asked by Andrew 1 month ago

Last reply by david 1 month ago

Transferring my existing email address to Thunderbird / Mozilla

My existing email provider (iiNet) here in Australia is no longer offering an email service. I have been recommended (by iiNet) to transfer to a company called 'The Messa… (read more)

My existing email provider (iiNet) here in Australia is no longer offering an email service. I have been recommended (by iiNet) to transfer to a company called 'The Messaging Company'. Already I have had an issue with the Messaging Company on account of their poor customer service. I note that Thunderbird has a Global Inbox. Does this mean that you are able to offer me an email service that will allow me to keep my current email address?: brucepitt@iinet.net.au If you are able to help, an estimate of the cost for this service would be appreciated. Thanks in anticipation, Bruce Pitt Queensland Australia

Asked by brucepitt 2 months ago

Last reply by david 2 months ago

Can't use Thunderbird for hotmail account

Hi! Trying to use Thunderbird to connect to my hotmail account but get an error message that says I can't log into "server" due to the prefs or login details are wrong. … (read more)

Hi!

Trying to use Thunderbird to connect to my hotmail account but get an error message that says I can't log into "server" due to the prefs or login details are wrong. Have tried to search around for answers but can't see that anything is wrong. Any idea what to do? Use windows 10 professional.

Asked by olle.eklund 2 months ago

Login popup appears since importing accounbt from other computer

I imported info from Thunderbird on other computer. Now every time I open Thunderbird on the new laptop it says it can't reach my email server, incorrect login. If I ente… (read more)

I imported info from Thunderbird on other computer. Now every time I open Thunderbird on the new laptop it says it can't reach my email server, incorrect login. If I enter my password it repeats the failure message. If I just close the message, the popup appears again, closing it again, it repeats once more, then closing it keeps it gone. Once I get the message to stop popping up by the repeat closings of the message, the related email account has already collected new emails so it was working. For what it's worth, the laptops are both Lenovo, the old is running Win10, the new Win11. Before the Import is was working fine, I only wanted to transfer my contacts, but the export grabbed everything. I don't have the issue on the original laptop I exported the info from.

Asked by Marty157 2 months ago

Firefox Kiosk does not appear when I log in but does when I start it manually from the GNOME x-terminal

I have Ubuntu 22.04 (on a Dell Optiplex 3000) with a minimal installation. I downloaded Firefox 125, removed the SNAP Firefox and installed this Firefox with no issue. I… (read more)

I have Ubuntu 22.04 (on a Dell Optiplex 3000) with a minimal installation. I downloaded Firefox 125, removed the SNAP Firefox and installed this Firefox with no issue. I can run "firefox --kiosk" and Firefox runs in kiosk mode with no issue.

I have made some changes in the "about:config" part of Firefox. I have also made some changes to the Ubuntu keyboard shortcut list. There is only one user created on this system and I have configured Ubuntu to login this user automatically upon reboot.

However, if I setup Firefox --kiosk to start automatically (I use the gnome-session-properties application to achieve this) and then reboot, Firefox does run, but it does not appear on the screen. If I enter the "switch windows" keyboard shortcut (ALT-TAB), the Firefox kiosk appears.

So, is this something I can fix by changing the Firefox configuration, or is it an Ubuntu configuration change. If so, can anyone tell me what I should do, or have an idea how to debug this?

Asked by srednausab 2 months ago

Combining 2 Firefox accounts

I have accidentally end up with two FireFox accounts. I want to combine them, but I can't change either account to the other one because FireFox tells me that the replac… (read more)

I have accidentally end up with two FireFox accounts. I want to combine them, but I can't change either account to the other one because FireFox tells me that the replacement email/account is already in use. How do I get around this?

Asked by RJL_web1 2 months ago

Can not set up a Mail service.

I used to have an account until my computer died last week. I can not remember my previous password, and I am not sure who to ask. if I did they would send it to my addre… (read more)

I used to have an account until my computer died last week. I can not remember my previous password, and I am not sure who to ask. if I did they would send it to my address, which I can not get into. Please help me John Eaton Wright

Asked by John Wright 2 months ago

Last reply by christ1 2 months ago

Problems Migrating Data

Moved to new country (UK) took TB data with me as instructed. Installed TB did put in email data. Uploaded TB data as per instructions. Opened TB and put in email passwor… (read more)

Moved to new country (UK) took TB data with me as instructed. Installed TB did put in email data. Uploaded TB data as per instructions. Opened TB and put in email password etc. All my current emails show up no problems and email account appears to work but none of the uploaded data appears even though it took 15 min to upload. It feels like it was uploaded to the 'wrong' place but I uploaded the data it to the TB folder as instructed. Any idea what I did wrong??

Asked by Andrew Waller 2 months ago

Last reply by Stans 2 months ago

How to purge local copies of email for IMAP accounts

Once you add a new account, you have to race to open up the settings and turn off the "Download all mails" setting that is hardwired as the default. Even after having don… (read more)

Once you add a new account, you have to race to open up the settings and turn off the "Download all mails" setting that is hardwired as the default. Even after having done that, I am left with GB of copies of mail messages that I don't want to store on my local system.

How do I get rid of those local copies? Compacting doesn't seem to do it - there's no "Compact now" button in any case. I don't know what "when it will save over N MB in total" means, exactly. Save compared to what? Now 50% off!

Likewise, if I have Message Synchronizing (Keep messages in all folders etc) turned off, but Disk Space - Synchronize all messages locally regardless of age is still selected, is it going to download copies anyway or no?

If it will download anyway, or if it already did download, if I change the Synchronizing setting to "only the last 30 days" will it remove the older local copies? When?

The only "recover disk space" option deletes both local copies and originals on the remote server.

There really should be a "purge local copies" action available in the client. It may be that it is OK to go out to the OS and remove certain files myself, but maybe it won't be in the future. Every note that is about "Simply open a Terminal window..." describes specific files that don't quite match what I see here in May of 2024 on a Mac. But the tool itself knows what can be removed safely.

Asked by bradbulger 1 month ago

Last reply by david 1 month ago

Address Book Importing

Hi, I'm a MTB newbie Version 115.11.1 and am just trying to import my comcast.net address book from CSV. MTB seems to be totally confused about the columns. I'd be happy … (read more)

Hi, I'm a MTB newbie Version 115.11.1 and am just trying to import my comcast.net address book from CSV. MTB seems to be totally confused about the columns. I'd be happy to adjust the column assignments, as I think I'm supposed to, but it won't let me. The automatically selected column name is the only option allowed in the drop-down. See attached.

Is this by design? Do I need to reorder the columns within the exported file. Seems a bit much really, but ultimately doable, I guess.

Any other options? Or what am I doing wrong

TIA Tim

Asked by Tim Marciniak 1 month ago

Last reply by david 1 month ago

SIGN_IN ID

My sign-in ID is aaaan email that has been cancelled. As long as they don't asl me to retrieve any codes oranything it works of course. If anything is sent to that email … (read more)

My sign-in ID is aaaan email that has been cancelled. As long as they don't asl me to retrieve any codes oranything it works of course. If anything is sent to that email I can not retrieve it. Usually kepping me out of Fire fox. I need to see if amyonr know how to change your sign-in ID>

Thanks Paul

Asked by Paul Ellis 2 months ago

Reinstalling TB on new PC with Windows 11

I'm trying to migrate Thunderbird from my old PC/Windows 10 to my brand-new PC/Windows 10, following the step-by-step instructions on https://support.mozilla.org/en-US/k… (read more)

I'm trying to migrate Thunderbird from my old PC/Windows 10 to my brand-new PC/Windows 10, following the step-by-step instructions on https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer. I followed those instructions to the letter (multiple times) but can't get it to work. Are there more recent (and perhaps more complete) instructions to be found elsewhere? Does anyone else have the same?

I have made a copy of my old TB profile folder on a backup stick (it is titled 'Thunderbird', and inside that folder is a folder titled 'Profiles' that contains a number of folders including the most recent profile that I am still using with my old PC. The difficulty is getting this backed up profile info installed on my new 'destination' computer.

Any suggestions would be greatly appreciated.

Asked by fdw2 2 months ago

Last reply by david 2 months ago