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My former Firefox browser has gone away & now it is Yahoo. I desperately need my old Firefox back. PLEASE help. Thanks!

My former Firefox browser has been replaced by Yahoo (I think my granddaughter "accidentally# Numbered list item" did this)....I desperately want my old Firefox back. Pl… (read more)

My former Firefox browser has been replaced by Yahoo (I think my granddaughter "accidentally# Numbered list item" did this)....I desperately want my old Firefox back. Please help me. Thanks!

Asked by appalachain_trail 5 hours ago

Last reply by FredMcD 2 hours ago

83.1.0 android upgrade all bookmarks missing

Upgraded on its own, now there are no bookmarks. I did not have any Firefox account, all locally saved bookmarks. How to recover lost bookmarks? Why did they go missing?… (read more)

Upgraded on its own, now there are no bookmarks. I did not have any Firefox account, all locally saved bookmarks. How to recover lost bookmarks? Why did they go missing? Methods mentioned in support don't help. About:support will not go anywhere. There is no 'library' button. Don't see anyplace to revert to old profile. Trying to stay positive, but WTF?

Asked by Jgallott 3 days ago

Last reply by Jgallott 4 hours ago

I cant download anything

This issue is occuring for couple weeks now. When i click download nothing happenes. No matter what i try to download, it wont work. I do my downloads in another browser … (read more)

This issue is occuring for couple weeks now. When i click download nothing happenes. No matter what i try to download, it wont work. I do my downloads in another browser :D Why is that happening? I did reset firefox by the way and there were couple downloads and then it broke again. I have this add on saves backup automaticly and here we can see there is something wrong because it cant save the file.

Asked by Hüseyin 3 days ago

Last reply by FredMcD 6 hours ago

Is there any easy way to go back to v. 68? I've lost addresses and that mail over this. There needs to be an undo button!

It looks like hundreds of people have the same problems I do and no "undo" button for this new 78 that DISABLES my current email addresses! I am so upset over this DAMA… (read more)

It looks like hundreds of people have the same problems I do and no "undo" button for this new 78 that DISABLES my current email addresses! I am so upset over this DAMAGING MY BUSINESS! if they CARED they would have an undo button rather than forcing this. I so wish I had never "upgraded".

I am not super techie but they SHOULD allow you to go back if it doesn't work for you!

It was working fine!

Asked by Pam Clark 1 week ago

Last reply by Wayne Mery 6 hours ago

setting up posteo in thunderbird

I was trying to instal Posteo.net on thunderbird and I kept on getting an error message saying that i had put in the wrong password. I changed the password on Posteo and … (read more)

I was trying to instal Posteo.net on thunderbird and I kept on getting an error message saying that i had put in the wrong password. I changed the password on Posteo and still got the same message. I reinstalled thunderbird and got the same. Originally it was alright because I managed to download some emails from Posteo but then things went wrong and I could no longer connect to it.

Asked by gwoollcombe 1 day ago

Last reply by gwoollcombe 9 hours ago

unable to login at server

have new Dell laptop and unable to login at server wrong configuration username or password but forgotten password cannot retrieve password? [Personal information remove… (read more)

have new Dell laptop and unable to login at server wrong configuration username or password

but forgotten password cannot retrieve password?

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by rollytaddeo2 11 hours ago

Last reply by christ1 9 hours ago

Transfering Thnuderbird data to new PC

1) I have Thunderbird 78.5.0 on my five-year old Windows 10 laptop and want to copy my data files to my new Windows 10 HP desktop pc. 2) I read and followed the direction… (read more)

1) I have Thunderbird 78.5.0 on my five-year old Windows 10 laptop and want to copy my data files to my new Windows 10 HP desktop pc.

2) I read and followed the directions in "Moving Thunderbird Data to a new Computer". I tried it several times, but I could not get it to work. Each time I pasted in the files, but when I opened Thunderbird, the new account window came up and none of my data was there.

3) I read the article "No Success with Moving Thunderbird Data to a New Computer" and tried the method on appuals.com using MozBackup as described on appuals.com. That program indicated a corrupt file, so again, unsuccessful.

4) I tried to download the Restoro Repair app from appuals.com, but my anti-malware program gave a warning, so I aborted.

5) I read the article from MozillaZine on "Move to a New PC", but nothing I tried from there worked either. I started with downloading the more recent MozBackup version, but I still got the corrupt file message. I also tried moving pieces of the profile file as directed, but then Thunderbird was unable to open at all.

6) I deleted the Thunderbird app from the desktop and downloaded another copy, which I am ready to install. However, I still need help on moving the data!

Asked by Harry Stuckey 21 hours ago

Last reply by Matt 16 hours ago

  • Solved

Duplicate accounts created through Telus/Gmail migration

As the subject line popped up before I typed it I assume this is a familiar issue. I now have duplicate accounts which I cannot edit because (in server settings) I get A… (read more)

As the subject line popped up before I typed it I assume this is a familiar issue.

I now have duplicate accounts which I cannot edit because (in server settings) I get An account with this name already exists. Please enter a different account name I also get the pop-up (below) for my pop account password every time I log-in - which I cancel.

Could you point me in the direction where this must have been answered previously. Thanks.

Asked by ranson1 1 day ago

Answered by Matt 18 hours ago

  • Solved

Thunderbird not showing Gmail > All Mail

I have used Thunderbird for many years and use the Gmail folder "All Mail" frequently. After a computer crash I was forces to clean reinstall of Windows 10 leaving my per… (read more)

I have used Thunderbird for many years and use the Gmail folder "All Mail" frequently. After a computer crash I was forces to clean reinstall of Windows 10 leaving my personal files intact. This reinstall removes all the software that Microsoft does not like including Thunderbird. I eventually downloaded Thunderbird 78. All the standard Gmail and my personal folders down loaded and established correctly and I was very pleased until I discovered two aspects of the down load vis: 1. The "All Mail" folder is missing completely. It is also missing in "Accounts/Synchronization and Storage/Items for offline storage". 2. My "Sent" folder only shows the emails I have sent since I downloaded Thunderbird. Earlier "Sent" emails do not show up. Looking directly into my Gmail account I see that "All Mail" and "Sent" mail are perfectly normal. but for some reason do not transfer to my Thunderbird program. My computer and all it's various programs otherwise appears to be completely normal. Any help you could offer would be appreciated. My thanks to you all at moz://a - have the best possible Christmas and New Year despite your dreadful Covid difficulties. Regards Tony Moore

Asked by txbmoore 1 day ago

Answered by Toad-Hall 1 day ago

Thunderbird isn't working well on Big Sur.

Thunderbird keeps asking to setup existing email address after the Big Sur update on Mac. It's not saving the login details and accounts which have been setup already. … (read more)

Thunderbird keeps asking to setup existing email address after the Big Sur update on Mac. It's not saving the login details and accounts which have been setup already.

Asked by a2dsouza 1 day ago

Last reply by Matt 18 hours ago

Wanted TB 64x update. Changed install folder to Programs. Acting like a brand new install; how to recover emails?

Evidently I was running 32bit TB on my 64x laptop (TB in Programs (x86)). I downloaded TB64x, but changed the install folder to Programs on install. Instead of updating… (read more)

Evidently I was running 32bit TB on my 64x laptop (TB in Programs (x86)). I downloaded TB64x, but changed the install folder to Programs on install. Instead of updating, it's acting like a new install, and I'm afraid it overwrote old profile & email. How do I recover?

Asked by gto648 20 hours ago

Last reply by Matt 18 hours ago

Blunderbird, the ultimate one-legged, flightless goose.

I have just made the mistake of downloading one of the almost daily "updates". It has totally f'd-up my files. All the read emails have disappeared - I needed to respond … (read more)

I have just made the mistake of downloading one of the almost daily "updates".

It has totally f'd-up my files. All the read emails have disappeared - I needed to respond to some of them. I have a folder "Retain" - this has been cleared of all these important emails. There's now f'all in my Archives.

There's an old maxim - If it aint broke - don't fix it! For crissake - learn and observe it!

Recently, it seems, Moz has been afflicted with some ninny-nanny who is determined to change everything - perhaps they imagine they are improving stuff - they aren't!

Asked by Rontwo 1 week ago

Last reply by fwilliams22 18 hours ago

How to Save Imap Emails in local files automatically

Hi guys, I need help for a problem I'm facing. Here (where I work) we have three computers with the same account. They use POP. It works pretty good but sometimes, when o… (read more)

Hi guys, I need help for a problem I'm facing. Here (where I work) we have three computers with the same account. They use POP. It works pretty good but sometimes, when one of the computers reads the email the another two can't download it. And it's bad because all of the three people have to see the emails. So I went in the server of the email to ask if its possible to make all the computers download the emails, but its pretty hard to do this with a POP account, because to all the 3 computers see the email it can't be marked as read. So if I do this, the peoples who uses the computer will not know what email was read. Sooooo they tell me to use IMAP. Its the best option, but i cant leave all the emails in the server because it will be full soon. So i see a option that is, use IMAP, make a copy from the email in the server for a local place, and them put the thunderbird or the server to exclude the emails read or after one week. Buuutt it has a lot of emails every day, and make a copy for every single email it will be boring and annoying. So now the question. Does thunderbird have some plugin or configuration who just copy every email automatically to a local place? I have to make this for every email? I have another solution from this problem?

Thank you Guys :)

Asked by and.silvestre97 22 hours ago

Last reply by sfhowes 21 hours ago

download new version of Thunderbird

I use thunderbird for a long time, now the suystem ask me to download a new version, my question is: if I do that, will I keep all my actual configuration, means all my f… (read more)

I use thunderbird for a long time, now the suystem ask me to download a new version, my question is: if I do that, will I keep all my actual configuration, means all my folders and all the messages stored in. Thanks for your help. Best regards.

Asked by derrick.chaffard 2 days ago

Last reply by christ1 23 hours ago

TB 78 Upgrade - THANKS (again) for screwing up my Inbox, background, folder colors, etc.

Why, why, why do you always have to jack stuff up every time I upgrade??? Why does it feel like I have Internet Explorer on my desktop now? What do you cram these chang… (read more)

Why, why, why do you always have to jack stuff up every time I upgrade??? Why does it feel like I have Internet Explorer on my desktop now? What do you cram these changes down our throats? Whatever happened to user choice?

First of all, I hate that I can't turn off upgrade notification like I used to. You keep bugging me until I do upgrade, and when I do, YOU JACK ME UP OVER AND OVER AGAIN!!!!!!!!!!!!!!!!!!!!

I upgraded to 78 and you closed the one tab I had open, that I needed. Thanks, I really appreciate that.

You took ALL OF THE COLOR out of the application!!! Everything is jacked up white - the background behind emails, folders, everything. I hate you.

WHY ARE ALL MY FOLDERS WHITE?!?!? WHAT IDIOT DID THIS?!?!? STRING HIM UP!!!

YOU MADE THE SPACES BETWEEN LINES BIGGER, AND MADE THE LETTERS SMALLER. WHAT KIND OF IDIOT DOES STUFF LIKE THIS??? WHERE IS QA? DID YOU CONSULT ANY USERS BEFORE SCREWING UP THE APP LIKE THIS?!?!?!?

Asked by mozilla171 2 days ago

Last reply by Toad-Hall 1 day ago