Showing questions tagged: Show all questions
  • Solved
  • Archived

Re-Installing Mozilla - Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

I shut down my PC without closing the Firefox brower tabs and I started getting this message the next time I re-booted and tried to start Firefox. --- "Firefox is already… (read more)

I shut down my PC without closing the Firefox brower tabs and I started getting this message the next time I re-booted and tried to start Firefox. --- "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." ---

I read thru the different support forums and tried various answers/suggestions - no luck. Bottom line, I have uninstalled the browser, deleted all the old Mozilla folders from the machine and downloaded the .exe to try to re-install the browser. However, the installation crashes at about 70% completion and I still get the message listed above. I am running on Windows 10 and the PC is up to date with all patches.

I would appreciate if anyone can help me figure this issue out.

Asked by ankrnl01 10 months ago

Answered by ankrnl01 10 months ago

  • Solved
  • Archived

How to Export Logins and Passwords on Firefox running 78.10.1esr (64-bit) on Mac

Hello community, would anyone kindly help me with this issue I'm facing? How do I export Logins and Passwords on Firefox running 78.10.1esr (64-bit) on a Mac. The export … (read more)

Hello community, would anyone kindly help me with this issue I'm facing? How do I export Logins and Passwords on Firefox running 78.10.1esr (64-bit) on a Mac. The export funtion is not available here and I know the this option is only available on 79 and after, but I'm using a mid 2012 Mac Pro running 78.10.1esr. Is there any way I could still export the logins?

Thank you kindly.

Asked by emiel1234 6 months ago

Answered by FredMcD 6 months ago

  • Solved
  • Archived

How do I move Firefox to a new PC

Hi, I want to move Firefox to a new PC. I know there are many guides on how to do that, but what I'm most concerned about are my open windows and Tabs. How do I preserve … (read more)

Hi, I want to move Firefox to a new PC. I know there are many guides on how to do that, but what I'm most concerned about are my open windows and Tabs. How do I preserve those on the move?

Thank you.

Asked by mschwage 9 months ago

Answered by Mamoon 9 months ago

  • Solved
  • Archived

Export email account and data

I have to migrate from a MacOS installation to a Win10 one of Thunderbird. What is the correct and safe way (and up to date!) of exporting email accounts and emails? tha… (read more)

I have to migrate from a MacOS installation to a Win10 one of Thunderbird. What is the correct and safe way (and up to date!) of exporting email accounts and emails? thanks

Asked by alfredopacino 10 months ago

Answered by sfhowes 10 months ago

  • Solved
  • Archived

Trying to move Tbird from Windows to MAC

I have read probably 100 of your help topics and none of them seem to address my topic in plain english. I have used Thunderbird for years on a windows computer (current… (read more)

I have read probably 100 of your help topics and none of them seem to address my topic in plain english. I have used Thunderbird for years on a windows computer (currently windows 10, Tbird Ver 78.6.0) and I am trying to move my profile from my windows computer to a new Mac running Big Sur Ver 11.1. Thunderbird (for some unknown reason) actually created 4 different profiles on my windows machine (two under: users/alan/AppData/Local, and the same two profiles under users/alan/AppData/roaming) but I have figured out which profile that Thunderbird is using based upon the help/troubleshooting/profile folder/open folder (which happens to be one of the ones located under: users/alan/AppData/roaming) and it is 13.9GB. I copied this folder (and all included files) to a jump drive so that I could move it to my new Mac.

  I am new to Apple and know nothing about their operating system.  I downloaded Thunderbird from the Mozilla website and installed it according to their directions.  I finally found the default profile on my Mac that was created when I installed Thunderbird and I deleted it.  I copied my existing windows profile to the same location.  Now when I start Thunderbird I am greeted with a message that states: "Your Thunderbird profile cannot be loaded.  It may be missing or inaccessible."
  Obviously I have done something wrong.  Please direct me how to correct my problem -- it seems like this should be pretty simple, but I am lost.
  Thank you very much!!
- Alan

Asked by alan136 10 months ago

Answered by alan136 10 months ago

  • Solved
  • Archived

ZIP Files Downloading as PDFs

Background: I'm currently tutoring full-time, and the site I use allows tutors to download the session afterward as a .zip folder. In the past this has been incredibly he… (read more)

Background: I'm currently tutoring full-time, and the site I use allows tutors to download the session afterward as a .zip folder. In the past this has been incredibly helpful, because it allows me to review my lessons and improve my planning.

Current Issue: For some reason Firefox now appears to be misinterpreting these ZIP files as PDFs. When I begin the download, Firefox gives me the option to either open (as PDF) in Firefox, or to download. At this point (before any download occurs) Firefox has already labeled the file as a PDF. If I open it in Firefox, obviously it doesn't work (being a .zip folder.) If I download it, Windows Explorer usually lets me explore it as a .zip folder, but recently, about 10% of the files I download (even if I never open them as a PDF) still download as a PDF and are therefore inaccessible.

Fixes: I've tried downloading instead of opening with Firefox. This works about 90-95% of the time; not sure what the issue is. I've tried re-assigning the file type in Windows Explorer, to no avail. I've adjusted Firefox preferences (from "always ask" to "use Windows Explorer.") I'm not sure this will help, but will try.

Any advice? I hate to sound fussy, but I'm pretty meticulous about saving my lessons and hate losing that much data on my students. While I can save each file independently, it takes much longer. Thank you!

Asked by ajic.ajic 11 months ago

Answered by jscher2000 11 months ago

  • Solved
  • Archived

Address books: Is abook.mab.bak the same thing as the old abook.mab? What is abook.sqlite?

I have a completely new profile and a new installation of Thunderbird 78.8.1 and it's great! See https://support.mozilla.org/en-US/questions/1327837 for how I got here. I… (read more)

I have a completely new profile and a new installation of Thunderbird 78.8.1 and it's great! See https://support.mozilla.org/en-US/questions/1327837 for how I got here. I now want to copy and paste my old address book to my new profile Previous help on this forum says that my old address book is in files abook.mab and history.mab but in my old profile these files are suffixed .bak (eg: abook.mab.bak) My new profile already has a few addresses - which I am happy to lose - but does not have any .bak files. For the address book it seems to have these: abook.sqlite abook.sqlite-shm abook.sqlite-wal

history.sqlite history.sqlite-shm history.sqlite-wal

Not a .mab (or .mab.bak) file to be seen.

Can I just copy and paste abook.mab.bak and history.mab.bak?

Asked by Michael (was suppliers1) 8 months ago

Answered by Matt 8 months ago

  • Solved
  • Archived

Linux Mint Thunderbird Upgrade 68 to 78

Hi I've been waiting for a while to see if an 'upgrade' package came through to migrate my Thunderbird from 68 to 78. Is there any solution to do this manually, or any w… (read more)

Hi I've been waiting for a while to see if an 'upgrade' package came through to migrate my Thunderbird from 68 to 78. Is there any solution to do this manually, or any webpage i should be watching for an update?

I'm running Linux Mint 20.1 with Thunderbird 68.10.0 (64bit)

thanks James

Asked by James H 10 months ago

Answered by Toad-Hall 10 months ago

  • Solved
  • Archived

New computer, installed thunderbird 78 - Mozbackup restore doesn't give me folders or emails

I've just bought a new windows 10 laptop. Did a full backup of thunderbird 78 using mozbackup. Installed thunderbird 78 on new laptop, restored profile and emails, did no… (read more)

I've just bought a new windows 10 laptop. Did a full backup of thunderbird 78 using mozbackup. Installed thunderbird 78 on new laptop, restored profile and emails, did not get back any local folders, account settings, when I reconnected to gmail it started sucking in every email I have ever sent or received into one big all mail folder.

Asked by Andrew 12 months ago

Answered by Toad-Hall 12 months ago

  • Solved
  • Archived

uTorrent does not start from Firefox

Does anyone have experience with this phenomenon: When you click on a torrent link on a page opened in Firefox 83 (and above), the first window pops up, but the second on… (read more)

Does anyone have experience with this phenomenon:

When you click on a torrent link on a page opened in Firefox 83 (and above), the first window pops up, but the second one (in which uTorrent would come) is no longer. Nothing happens. Specifically, the entry is C: \ ProgramData \ Microsoft \ Windows \ WER \ ReportArchive \ AppCrash_uTorrent.exe....

If I revert to Firefox 82 or 78.6esr, the error will not occur.

If I choose not to download uTorrent but to download the torrent file, it works fine with all versions of Firefox.

Asked by gombszem 11 months ago

Answered by FredMcD 9 months ago

  • Solved
  • Archived

Unable to set Primary Password

I'm trying to import my saved logins and passwords from Chrome to Firefox. When to try to do this I get prompted to create a Primary Password. Whenever I try to do this… (read more)

I'm trying to import my saved logins and passwords from Chrome to Firefox. When to try to do this I get prompted to create a Primary Password. Whenever I try to do this, I get a message saying, "Unable to set Primary Password." I also can't cancel out of this or switch to another tab--I have to ctrl-alt-del and close Firefox to get out of it. I also can't create a Primary Password through the options menu. Anytime I try to set a primary password it just says "Unable to change Primary Password."

Asked by acurban 8 months ago

Answered by acurban 8 months ago

  • Solved
  • Archived

when i open pdf firefox ALWAYS asks what to do

Firefox just updated, without my permission, which is another problem. But now when i try to open pdf files, firefox always ask what to do. In Options > General > A… (read more)

Firefox just updated, without my permission, which is another problem. But now when i try to open pdf files, firefox always ask what to do. In Options > General > Appliacations i set pdf files to open with firefox, but firefox still asks what to do. In the window where it asks what to do, there is a tick box saying "Do this automatically from now on", even if i choose that option it still ends up asking what to do the next time i open a pdf file.

Asked by 2000tjls 8 months ago

Answered by jscher2000 8 months ago

  • Solved
  • Archived

Firefox is dead

I downloaded and installed the firefox app and nothing happens. No menu. No tabs. The word "firefox" appears in the upper left corner of my screen and a "." appears under… (read more)

I downloaded and installed the firefox app and nothing happens. No menu. No tabs. The word "firefox" appears in the upper left corner of my screen and a "." appears under the app, indicating that it is open. The screen "blinked" momentarily when I opened the app. I am a longtime user of Firefox and this same thing happened this morning when I opened the app, which I uninstalled, and then downloaded and installed this new app. Same problem.

Asked by Jim Dollar 7 months ago

Answered by TNorth 7 months ago

  • Solved
  • Archived

Migrate Mailbox Outlook 2007 to Thunderbird

I would like to migrate my Outlook 2007 Mail environment on my laptop to Thunderbird. How can I get my mails, maps, contacts etc into Thunderbird. Are there methods and/o… (read more)

I would like to migrate my Outlook 2007 Mail environment on my laptop to Thunderbird. How can I get my mails, maps, contacts etc into Thunderbird. Are there methods and/or tool to perform this ?

Asked by Rik Voets 10 months ago

Answered by sfhowes 10 months ago

  • Solved
  • Archived

Import .CSV file to password manager

Read support article about importing username and password info direct from .CSV file. I see at the bottom of that article that if no such option presents (Import from fi… (read more)

Read support article about importing username and password info direct from .CSV file. I see at the bottom of that article that if no such option presents (Import from file), I am to ensure that signon.management.page.fileImport.enabled is set to true. I don't see that operator within the listing of configuration options. I can create that operator and set it to true, but that doesn't make the 'import from file' option appear in the three dot drop down menu within the Logins and Passwords page. Has the title or location of the fileImport operator changed, been moved?

Asked by bradloberg 9 months ago

Answered by cor-el 9 months ago

  • Solved
  • Archived

need to recover old emails after host migration

Guys I had my email set up on Thunderbird and the hosting provider ceased business. So I had to migrate my domain (alanlaighleisphotography.com) from one provider to anot… (read more)

Guys

I had my email set up on Thunderbird and the hosting provider ceased business. So I had to migrate my domain (alanlaighleisphotography.com) from one provider to another.

Instead of creating a new mail account within thunderbird for the new Hosting provider i went in and change the IMAP and SMTP settings of my existing account thinking that my old mails would remain in thunderbird and new ones would just get added it. But thats not what happened. my old emails all vanished, thunderbird basically for want of a better way of putting it "cleared out" the oldstuff and created a vanilla mailbox.

My original hosting provider is now gone, but I have used FTP to backup everything, I've also looked into the "profiles folder" on Win7 and can see mail.vade-1.ie folder (vade are my old provider). this folder contains multiple files including an inbox file. is it possible to recover the old mails somehow using these files?

Thanks

Asked by alan.laighleis 1 year ago

Answered by alan.laighleis 1 year ago

  • Solved
  • Archived

How to disable "You have chosen to open this file" dialog for zip files in firefox

Hi Team, I want to disable to "You have chosen to open this file" dialog for zip files but i am not able to disable it. I have looked for some solution in google search t… (read more)

Hi Team,

I want to disable to "You have chosen to open this file" dialog for zip files but i am not able to disable it.

I have looked for some solution in google search that did not help.

Please help me on this.

Asked by inzmamulhaqansari25 8 months ago

Answered by JohnTake 8 months ago

  • Solved
  • Archived

Thunderbird folder location in Big Sur

I downloaded the Thunderbird folder from Windows 10, and am trying to find where the appropriate location is in MacOS 11 Finder. The only search result for "Thunderbird"… (read more)

I downloaded the Thunderbird folder from Windows 10, and am trying to find where the appropriate location is in MacOS 11 Finder. The only search result for "Thunderbird" is the App and the v78.6.0 .dmg I downloaded. I looked in Users, but no Thunderbird folder. Help!

Asked by charisjapan 11 months ago

Answered by sfhowes 11 months ago

  • Solved
  • Archived

downloading thunderbird 78 in windows 10

I recently started using Firefox and have been using g mail, tried to convert to Thunderbird and windows defender wont allow the installation. i don't want to disable win… (read more)

I recently started using Firefox and have been using g mail, tried to convert to Thunderbird and windows defender wont allow the installation. i don't want to disable windows defender, yet it has so many rules I'm not sure what I should do to allow the installation, can someone help?

Asked by Chopper 1 year ago

Answered by Chopper 12 months ago