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Thunderbird updater does not work with any version, including after complete reinstall

Regardless of what version and CPU architecture of Thunderbird is installed, the auto updater keeps telling me that it cannot update Thunderbird and suggests that I visit… (read more)

Regardless of what version and CPU architecture of Thunderbird is installed, the auto updater keeps telling me that it cannot update Thunderbird and suggests that I visit Thunderbird's website to download the latest version.

Searches related to this problem all either involve Avast antivirus, which I am not using (I use F-Secure TOTAL) or very obsolete versions. To the best of my knowledge, I do not have any specific website blocked in my network, apart from Facebook, and despite searching, I cannot find out any debug options to determine the cause of the update failure.

I have tried uninstalling the product and reinstalling it, also changing between 32-bit and 64-bit versions. Currently running 78.9.1 64-bit under Windows in the Release channel.

Asked by mikko2 22 hours ago

Last reply by mikko2 2 hours ago

Complete uninstall and reinsrtall keeping all settings, bookmarks, addons, etc.

Using the latest 87.0 (64-bit) on a Windows 10 PC. I always keep multiple tabs open when browsing of my websites that I use everyday. Tabs constantly crash and have to be… (read more)

Using the latest 87.0 (64-bit) on a Windows 10 PC.

I always keep multiple tabs open when browsing of my websites that I use everyday. Tabs constantly crash and have to be reloaded. When I switch to a different tab the other tabs crash. Ads and videos crash the tabs. Firefox session crashes all the time too.

I believe something is corrupted and would like to do a complete cleaning of Firefox and install fresh while being able keep all my settings, bookmarks, preferences, addons, plugins, themes, etc.

I need complete step by step instructions or video to help me.

Installed plugins: Adblock Plus - free ad blocker Ant Video downloader Chirr App Copy All Tab Urls Google Translator for Firefox New Tab Homepage PriceBlink Coupons and Price Comparison RoboForm Password Manager Save Image In Folder Tab Session Manager Take Webpage Screenshots Entirely - FireShot TinEye Reverse Image Search Video DownloadHelper WebP image converter

Asked by rogue7474 2 hours ago

Moving thunderbird emails from Vista to Win 10 computer

I'm trying to migrate Thunderbird emails from a Vista laptop to a new Win 10 laptop. I have tried moving the Thunderbird/Profile folder following the instructions in "Mo… (read more)

I'm trying to migrate Thunderbird emails from a Vista laptop to a new Win 10 laptop. I have tried moving the Thunderbird/Profile folder following the instructions in "Moving Thunderbird Data to a New Computer" several times, and I think I'm getting the right folder(s) in the right place on the new computer, but when I start Thunderbird, the 'old' emails don't show up. Any help would be greatly appreiated.

Asked by blackvet 1 day ago

Copied Mails from old Laptop not accepted

Dear all, on my McBook pro I had Thunderbird 78.8.1 installed. I saved my Mails per instruction onto my external disk. The saved directory looks like this: /Thunderbird/… (read more)

Dear all,

on my McBook pro I had Thunderbird 78.8.1 installed. I saved my Mails per instruction onto my external disk. The saved directory looks like this: /Thunderbird/ImapMail /Thunderbird/ImapMail/imap.gmx.net /Thunderbird/ImapMail/imap.one.com /Thunderbird/Mail /Thunderbird/Mail/Local Folders /Thunderbird/Mail/pop3.web-1.de /Thunderbird/Mail/pop3.web-2.de /Thunderbird/Mail/pop3.web-3.de /Thunderbird/Mail/pop3.web.de

Then Apple reinstalled Big Sur from scratch. With a new user, I reinstalled Thunderbird -- this time I got V.78.9.0. I entered one of my three Mail-accounts as IMAP and closed Thunderbird. As per instruction, I copied the saved Thunderbird-data onto my internal hard disk into /Library/Thunderbird.

Actual results:

My stored mails from before the reinstallation are invisible. The other two Mail-accounts are invisible.

I added another one of my three Mail-accounts as POP3 and closed Thunderbird. As per instruction, I copied the saved Thunderbird-data onto my internal hard disk into /Library/Thunderbird.

My stored mails from before the reinstallation are still invisible. The other Mail-account is invisible.

Expected results:

I would like to access all my three Mail-accounts with the stored emails. At least I would like to get access to my stored Mail folders -- I can install the mail addresses newly, this is not my problem. After proceeding per instruction, I do not know why they are not accessible.

A very helpful person, Matt, showed me https://support.mozilla.org/en-US/questions/1315638#answer-1371097, where the same problem is solved. There it says:

  "Go to your backup and open whatever folder contains prefs.js."

In my backups is no prefs.js. To be exact, there is no prefs.js anywhere on my computer or on any of my backup disks. What can I do...? -- I can see my mails in the directory system. How can I access them?!

Thank you for your help in advance. N.

Asked by nachtkrabb 1 week ago

Last reply by nachtkrabb 2 days ago

Cannot import mboxes with subfolder mboxes from Mac Mail into Thunderbird

I just switched from a Mac computer to a PC. My Mac Mail has about 15 years of emails in various folders within folders. I use this for my business, so it's a lot of emai… (read more)

I just switched from a Mac computer to a PC. My Mac Mail has about 15 years of emails in various folders within folders. I use this for my business, so it's a lot of emails. I tried to import the mbox files into Thunderbird from the auto-generated mboxes in the Library folder on my Mac computer, but when I did that, I got a series of subfolders within subfolders within subfolders named by numbers, not my folder names.

So, I tried a different method. I clicked on a main folder in my actual Mac Mail that contained sub-folders and clicked "export" and made sure to save it with its subfolders. I used the "Import/Export Tools Ng" importer add-on to import the main folder into my Thunderbird mail. However, it only imports the mail that was in the main folder. It does not bring over the subfolders (mboxes) with their mail.

I know there are a ton of importer tools out there, but I can't tell which ones will import the subfolders with their emails. I downloaded and tested a few of them on their trial versions, but none of them did what I wanted to.

Any help is MUCH appreciated!

Asked by mindy5 4 days ago

Last reply by mindy5 2 days ago

openh264 and widevine CRM plugin does not load

Hallo, Openh264 plugin does not load on raspberry for days. No tv sound on magenta tv. see screenshot. widevine CRM content decryption plugin dos not load to support mage… (read more)

Hallo, Openh264 plugin does not load on raspberry for days. No tv sound on magenta tv. see screenshot. widevine CRM content decryption plugin dos not load to support magenta tv. see screenshot. I don't know how to solve the problem. I updated the raspberry linux and firefox to the actual version. On my Windows 10 laptop every works fine.

Best regards, Rschnauzer

Asked by Rschnauzer 5 days ago

Download fails every time on Pixiv (Android)

Hello, I have a problem while trying to download any picture from Pixiv. I tried downloading from other websites and it worked, but Pixiv doesn't work. Is there some prot… (read more)

Hello, I have a problem while trying to download any picture from Pixiv. I tried downloading from other websites and it worked, but Pixiv doesn't work. Is there some protection that I can disable on the application that would not limit my downloads? I couldn't find it in settings.

Asked by Maskarada 3 days ago

FF repeatedly wants permissions to Install Helper Tool on startup.

Version 85.0.2 (64-bit) Upon every startup, FF asks for my system login permissions to install a helper tool, to which I have reluctantly done but it seems to not install… (read more)

Version 85.0.2 (64-bit) Upon every startup, FF asks for my system login permissions to install a helper tool, to which I have reluctantly done but it seems to not install anything different yet continues each time to prompt the Helper Tool install. What is the Helper Tool? I can't find any info about it. How do I turn off the prompt?

Asked by ksmith6 3 weeks ago

Last reply by ksmith6 4 days ago

Thunderbird no longer accesses my email

After the April 11 update, I can no longer access my Roadrunner email. Nor will Thunderbird allow me to access the emails I had downloaded to my PC. Is there a way to uni… (read more)

After the April 11 update, I can no longer access my Roadrunner email. Nor will Thunderbird allow me to access the emails I had downloaded to my PC. Is there a way to uninstall the update? This is the first problem I've had in over 12 years.

Asked by newman2010 6 days ago