Showing questions tagged: Show all questions

Importing vcf files into my Address Book

I have a large folder of .vcf files from another email provider. In trying to import them to my new Thunderbird Address Book the "Import" function in "Tools" only allows… (read more)

I have a large folder of .vcf files from another email provider. In trying to import them to my new Thunderbird Address Book the "Import" function in "Tools" only allows one file at a time. There certainly must be a way to bring them all in at once?

Asked by smithron455 1 week ago

Last reply by sfhowes 1 week ago

Problem downloading audiobook files (.aax) from Audible.com

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files u… (read more)

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Asked by SkyTraveln 5 days ago

Last reply by SkyTraveln 1 hour ago

Cannot send emails after update to TB 91.2.0

Can no longer send, reply to or forward any emails after update to 91.2.0 from TB 78. It affects all my email SMTP servers. It happens regardless of firewall setting, VPN… (read more)

Can no longer send, reply to or forward any emails after update to 91.2.0 from TB 78. It affects all my email SMTP servers. It happens regardless of firewall setting, VPN or Safe Mode. I have tried the abook mab vs. sqlite route, but that does not work either. My abook remains empty. Manual entry of email addresses make no difference. When pressing SEND nothing happens.

Asked by RWEIMER 4 days ago

Last reply by BlueForces 4 days ago

  • Solved

Installing thunderbird 64bit over 32bit?

Hello I noticed that I still use thunderbird 32bit, if I download and install over it thunderbird 64bit will it keep everything from the 32bit version? (accounts, offline… (read more)

Hello I noticed that I still use thunderbird 32bit, if I download and install over it thunderbird 64bit will it keep everything from the 32bit version? (accounts, offline folders etc)

Asked by Nikolas Karampelas 1 week ago

Answered by Toad-Hall 1 week ago

Migrated Thunderbird from Mac to Windows - won't remember passwords

I have successfully migrated my profile from Mac to Windows. All of my stored emails and folders are present. I can receive and send email. There is just one problem. Thu… (read more)

I have successfully migrated my profile from Mac to Windows. All of my stored emails and folders are present. I can receive and send email. There is just one problem. Thunderbird will not remember any passwords for the POP3 or SMTP server.

When I migrated the Thunderbird folder to the Windows machine, I did as instructed and deleted the pkcs11.txt file. The first time I started up Thunderbird I used the command line with the -p option to make sure the migrated profile was use instead of the program defaulting to creating a new one. Like magic, all of my old emails appeared, exactly as they had been on the Mac. Great success.

However, Thunderbird has not created a new pkcs11.txt file on the Windows machine. I am asked for the password everytime I check or send email. If I go into the Thunderbird preferences and look at the saved passwords list, it is blank. Everytime I enter a password I check the box to remember the password with the password manager, to no avail.

What are my next steps?

Asked by jimht 1 week ago

Last reply by jimht 1 week ago

PAID FOR VPN SERVICE AND DID NOT RECEIVE

. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me too? [email] I attempted to sign up for … (read more)

. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me too?

[email]

I attempted to sign up for Mozilla VPN. I didn't realized that I had a FirefoxéMozilla account, so I followed the prompts to create an account. The creation of the account was successful, but no password was created. I assumed that the password would be established when I purchased and subscribe to the VPN service. I purchased the VPN and instructions were sent to the new account, but I can not access it.

The VPN sign procedure clearly says "create an account", so I entered new account information. So now, the VPN service was purchased with my credit card and the VPN setup instructions were sent the new account/ email which I can not access and I can't use the VPN.

I tried assigning my new account/email address to my secondary account, but am not permitted to do so. I am unable to generate and receive a new password for the account associated with the VPN because I do not have access to the new mozilla-hosted account.

Which of these solutions are possible? 1. Assign the VPN to my prior account. 2. Permit me to create a password for the new account 3. Receive a refund and start over from scratch

Puzzled user

How do I get through this opaque process so I can get the service I paid for?

Asked by DAVE 1 week ago

Firefox Updates & Merging Info.

Every time there is a Firefox Update, I end up going back to the previous shortcut on my desktop to find my bookmarks, passwords, etc. Please advise, as I delay doing upd… (read more)

Every time there is a Firefox Update, I end up going back to the previous shortcut on my desktop to find my bookmarks, passwords, etc. Please advise, as I delay doing updates for this reason. Very frustrated!

Asked by pamsfeed 1 week ago

Last reply by FredMcD 1 week ago

  • Solved

Instal Firefox browser app to external storage

I was wondering if it was possible for the current version of Firefox browser Android app to be installed to external storage, i.e. an installed SD card, rather than inte… (read more)

I was wondering if it was possible for the current version of Firefox browser Android app to be installed to external storage, i.e. an installed SD card, rather than internal storage on the phone. Some of us are using Android-Go with a large SD card and it would be useful for the app to be smart enough to detect that there is external storage, and automatically install to that location instead, just like most of the apps I have already installed that are smart enough to already do this automatically. Thanks for any input.

Asked by onland 1 week ago

Answered by Seburo 1 week ago

Unable to update Firefox via powershell with mar files

I am attempting to automate firefox updates and I am attempting to follow the guide listed below: https://wiki.mozilla.org/Software_Update:Manually_Installing_a_MAR_file … (read more)

I am attempting to automate firefox updates and I am attempting to follow the guide listed below: https://wiki.mozilla.org/Software_Update:Manually_Installing_a_MAR_file When I follow those steps the update.status file simply says "failed: 75". Does anybody know the meaning of this error code? Is there a resource out there that I could find which lists the meanings of other error codes? Or am I going about this the wrong way entirely, and there is some better solution for automating firefox updates? Any help is appreciated.

Asked by TheLomster 6 days ago

Last reply by cor-el 3 days ago

  • Solved

Userchrome.css not recognised

I used to run Firefox 88.0.1 (64 bit) on a Windows 7 PC. With lots of help from this forum I wrote a userchrome.css file to make several changes to the appearance. On a … (read more)

I used to run Firefox 88.0.1 (64 bit) on a Windows 7 PC. With lots of help from this forum I wrote a userchrome.css file to make several changes to the appearance.

On a new Windows 10 machine I installed the same version of Firefox (since I don't care for the latest one). I added my old profle to the new installation and selected it as the default.

Unfortunately, when I opened the program I was prompted to create a new profile; there didn't seem to be any way around this. So I let it happen and tried simply copying my old chrome folder into it - I thought at least I could make the visual changes even if I couldn't import my bookmarks and so on.

But this didn't work either: when I run the program, none of the expected changes are there.

Presumably I've done something wrong, but what, exactly? I'd be grateful for any thoughts. Ideally, I'd like to use the whole of the old Win7 profile but if that's not possible at least changing the appearance would be pleasant.

Many thanks.

Asked by mail226 6 days ago

Answered by mail226 6 days ago

v91.2 auto-upgrade made POP saved emails and directory structure unaccessible

Hi-- Thunderbird auto-updated from v78.x to 91.2. I use POP and have a large folder structure with 15 GB of mail. v91.2 initially opened and functioned well, but eventua… (read more)

Hi-- Thunderbird auto-updated from v78.x to 91.2. I use POP and have a large folder structure with 15 GB of mail. v91.2 initially opened and functioned well, but eventually on this fully updated Win10 machine it stopped opening (there would be 4 Thunderbirds running in task manager, but nothing would appear on the screen). I tried starting offline, and also the other options of disabling addons and something like returning to defaults.

When I tried downloading v78.x again, that started to run, but told me that v91.2 had modified the profile and it would not work with v78.x

I'm guessing that my only option is to create a new profile and copy the .sbd directories, the .msf files and the other file with no extension to the new profile I've made. I've started to do that, and it all works.

Wondering if someone could explain to me what went wrong and if there are other options. What is so different about v90.x that it makes the profile unreadable by v78.x

Asked by mfb11 6 days ago

Multiple Problems with Audible.com audiobooks

I purchase audiobooks on Audible.com using my Mac (OS Catalina). When I download a purchase Firefox sends it as an MP4 file which is incompatible with the apps to play th… (read more)

I purchase audiobooks on Audible.com using my Mac (OS Catalina). When I download a purchase Firefox sends it as an MP4 file which is incompatible with the apps to play the audiobook. Safari and other browsers do no do this - the files come as an .aax file. Even after I have an .aax file I cannot play it using Firefox because Audible.com does not recognize my registered computer. I get an error message: Document "LicenseForCustomerToken" couldn't be opened. Incompatable with QuickTime Player. FYI: QuickTime Player is a video (MP4) player app on my computer. So, once again, Firefox makes the .aax file appear like an MP4 file to Audible. It's doing some kind of unrequested and unwanted conversion of .aax files to MP4.

I hope you can fix this in your next update. i've worked with Audible to solve this issue, but they cannot help and are telling me it is a "known issue" with Firefox and recommend I use a different browser.

Asked by Kim 6 days ago

Email, Contacts and Synchronization

Mozilla. I need help. I am currently trying to move my father to Linux Mint from Windows 10. I am having great difficulty with email. I moved my father to Thunderbird as … (read more)

Mozilla.

I need help. I am currently trying to move my father to Linux Mint from Windows 10. I am having great difficulty with email. I moved my father to Thunderbird as it came with Linux Mint and I am somewhat familiar with Thunderbird. I was wondering if you could help?

For starters a potential bug. It seems that Thunderbird may be deleting emails after they are moved to a folder. They certainly seem to go missing. He is dragging and dropping them to the folder list. If you open the target folder you can actually see them arrive and then disappear after a second. And they are gone from the In Mail folder. Using "Move to" works but is a big pain because he has lots of folders in a deep hierarchy. (And his hands shake so he may have to go back and start over.) If I can get my father's email imported, then I would also need instruction on how to sync everything with Gmail. (Yes, I have set Gmail to use the less safe options or whatever the setting is called and turned IMAP on.)

And I have a few feature requests: I was hoping you could make it so multiple vCard files could be imported at once. I would also like it so that my father's old emails could be imported by dragging and dropping them onto the folder pane. Lastly, my father would like it so the attachments popup, the one in grey at the bottom of a message, to be allowable to show up at the top of a message.

Thank you in advance for taking the time to read this email.

Asked by mgardiner4 6 days ago

Last reply by sfhowes 6 days ago