All Products Support Forum

I imported all my bookmarks from Internet Explorer 8 but not all of them came through. Then I exported the HTML file from IE and imported it into Firefox and all of them came through but got added onto the initial (partial) list. How do I remove the partial list of bookmarks so that I can avoid duplication ? Or how do I delete all the bookmarks from Firefox in one go so that I can import again from the IE HTML file  ?Thanks.

I was recently prompted to d/l the most recent V. of firefox for my old macbook running 10.6.8 and AFTER REPLACING the older V. I'm told the new V. won't run. I've tried getting El Capitan from Apple but the d/l won't even start. Please help me!

I currently use Firefox on Win XP sp3 and am preparing to install Win 7 which must be a clean install. I have a complete backup of the computer but I will need to reinstall all apps. I found the 'Backup Book marks to HTML' though I'm not sure it if also works for the toolbar websites. The password manager seems to only import from IE or Safari with no 'Export' Are there files/folders or a profile that I can simply copy from my backup to Win 7? I would prefer not to have to manually enter all my saved logins if possible.

Thanks

I wonder if anyone knows the way to roll back from an update in Firefox? I do not wish to remove and re-install if it's possible just to roll back. I am using Windows 7 Pro and the "about Firefox" says I have 19.0 installed. The update causing the problem went in on 19/03/2013. Hope someone can help. Regards. G

upgraded to version 18.0.2 Firefox started getting flash player fail message tried installing flashplayer11x32_mssd_aih.exe install windows just closes and still no flash in firefox

I just updated Firefox and ended up with Quantum. How in the world can I get my previous version back, and get rid of Quantum? I have never been so disappointed in Firefox as I am right now. I never, ever would have clicked update if I knew I would end up with this.

I'm moving from a WinXP computer to a new Win7 machine. Should I first switch from Outlook Express to Thunderbird on the old machine (and what's the procedure?) and them migrate to the new one, or set up Thunderbird on the new one and export the Outlook Express data from the old machine? Thanks.

I'm trying to download an offline installer for Windows 32-bit from this page:

https://www.mozilla.org/en-US/firefox/developer/all/

However, the link for English (US) always links to a stub installer and not a full installer like the others. Would it be possible to get an updated link?

Thanks!

I have a mac powerbook G4 OSX 10.5.8 I USED to have a Firefox browser, but I got sucked in by an invitation to update, didn't realize that the circle with a line through it meant, "don't try to put this in your computer" but it must mean something like that because even tho I later tried to load a different update for a Firefox browser that said for mac osx10.5 or later, and that came up with a circle with a line through it too. How do I find the Firefox version that is compatible with my laptop? The old one was working just fine until I tried the update!!! Please advise.

Is there an easy way to downgrade from Firefox 49.0.1 to 44? Or, do I need to remove Firefox and download again? I've been reading that the issues I'm having with the Selenium firefox webdriver work better with the version 44.

My Cache Directory takes up a lot of space (1.6 GB). I'd like to keep it in a directory separate from my settings so I don't back it up. How can I specify a separate directory?

I have a .pst file on my PC exported from Outlook containing all my addresses. How to import into Thunderbird??

I tried earlier to import Outlook Addressen into Thunderbird Addressbook but that did not work prompting:

Either there is no default mail client or the current mail client cannot fullfil the messaging request. Outlook was at that point in time my defauls mail client.

I hope I made myself understood

I am trying to import .eml files that I have in storage folders in WLM into Thunderbird. From the help section on Thunderbird:

Importing Windows Mail (.eml files) into Thunderbird is enabled by the third-party add-on ImportExport Tools. Download and install this add-on to transfer messages from Windows Live Mail to Thunderbird.

However, ImportExport Tools is an .xpi file and my computer (Windows 7) cannot open it. Although I found a program online that convert it into something readable, my virus software identified the program as malware. Does anyone know a way to safely convert an .xpi file into something Windows can recognize and execute?

Or, is there some other way to get this add-on to run?

I would like to downgrade to the previous version which was simpler and more intuitive. The bookmarks system is terrible (like the expanding programs menu in Windows 95 when the start button is pressed) It's possible to pin the window to the side bar but when you click on "history", it floats back up again and has to be re-pinned. Also I had nice big toolbar buttons with text. It doesn't seem to be possible to have these in this version. The backwards and forwards toolbuttons have gone, and a create bookmark button is stuck to the bookmarks button. It doesn't seem to be possible either to move tabs below the menu.

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> General

But my General Tab doesn't show under Downloads the option to check the box "Show the Downloads window when downloading a file". Under Downloads, the only option shows "save files to Downloads" and "Always ask me where to save files".

Any suggestions on how I can get to --> Downloads the option to check the box "Show the Downloads window when downloading a file".

Thank you in anticipation

Sorry guys, i am disgusted with this upgrade. 29 does not seem like a good ui update at all. The menu bar looks really bad and so does the tab. Furthermore this does not solve my other tab issue i have either in another question i have asked.

How can i revert back to my last version with all my tabs/windows/history restored? I will do a system restore if i have to and then cancel all automatic updates. I honestly dont care if it gives me a bigger security risk.