Showing questions tagged: Show all questions
  • Solved
  • Archived

Firefox Installer gives error "VCRUNTIME140_1.dll was not found"

I was cleaning out my hard drive and deleting old installs of Microsoft Visual Studio Redistributable packages, and I almost certainly deleted the one that Firefox relies… (read more)

I was cleaning out my hard drive and deleting old installs of Microsoft Visual Studio Redistributable packages, and I almost certainly deleted the one that Firefox relies on.

I then attempted to start Firefox, getting the error, "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem."

I uninstalled, following the clean install directions, and deleting the "Program Files/Mozilla Firefox/" directory.

Then, I ran the Firefox Installer, newly downloaded, and when running it, it gives the same error, "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem." Selecting "Restore Defaults" has no effect either way. The installer then appears to complete in the background, and the Firefox directory is created, along with the executable.

When I run Firefox.exe, it seems to load the program, but any address I type in fails to begin loading. This includes websites (www.google.com) and help/utility pages (about:config). I'm therefore unable to change any settings within Firefox.

I then tried re-installing the "Visual C++ 2008" and "Visual C++ 2015-2019" packages in an attempt to restore that DLL, but that had no effect after repeating the same steps above (clean uninstall, re-install). Which VC++ Redist Package should I be re-installing? Ideally, I should be able to just get a copy of VCRUNTIME140_1.dll and place it where Firefox is looking for it.

Asked by trevorawestphal 2 years ago

Answered by trevorawestphal 2 years ago

  • Solved
  • Archived

I want to import a MBOX file into my Thunderbird, but the methods I found doesn't work.

I found the option Tools > ImportExportTools > Import MBOX file as the answer of my inquiry but I have just installed Thunderbird on my computer and I don't have th… (read more)

I found the option Tools > ImportExportTools > Import MBOX file as the answer of my inquiry but I have just installed Thunderbird on my computer and I don't have this options in my Tools panel. The attached image is what I see in my Tools panel.

Asked by eleonora.skarankos 2 years ago

Answered by sfhowes 2 years ago

  • Solved
  • Locked

Firefox now saves files that I only wanted to open

After today's update to version 98 Firefox keeps saving files to the Downloads folder when I don't want it to, I just want to open them, but not keep them, with this new … (read more)

After today's update to version 98 Firefox keeps saving files to the Downloads folder when I don't want it to, I just want to open them, but not keep them, with this new behaviour the Downloads folder keeps filing up with useless clutter.

For example, before the update, when I downloaded a .zip file, a pop-up would show up asking if I wanted to save the file or open it with an application. If I chose to save it it would be saved to the Downloads folder, and if I chose to open it nothing would be saved to the Downloads folder.

After the update, when I download a .zip file, Firefox always saves the file to the Downloads folder, even if I choose to open it.

Can you please tell me if there is a way to make Firefox behave like in the previous version?

Asked by bayus.firestorm 3 months ago

Answered by bayus.firestorm 3 months ago

  • Solved
  • Archived

Firefox for Mac/OS 10.11.6 (Mac/OS X El Capitan

For unfortunate reasons too tedious and mundane to discuss here, I am stuck with Mac/OS 10.11.6. I am looking for a version of Firefox that will run under that version o… (read more)

For unfortunate reasons too tedious and mundane to discuss here, I am stuck with Mac/OS 10.11.6. I am looking for a version of Firefox that will run under that version of Mac/OS. I did the basic research and was directed Firefox version 78. After that, I was directed to the Extended Support Release. When I downloaded and ran that, I was directed to the Apple App Store where no version of Firefox could be found. Where to next?

Can someone offer me a link to a version of Firefox that I can download and run on Mac/OS 10.11.6? Please.

Asked by kim_grossman 10 months ago

Answered by FredMcD 10 months ago

  • Solved
  • Archived

Why is the 78.0.1 download for MacOS called "Firefox 78.0.1esr.dmg" and not "Firefox 78.0.1.dmg"?

I got the pop-up about FF 78.0.1 so went to https://www.mozilla.org/en-US/firefox/78.0.1/releasenotes/ and clicked on "Download Firefox" (https://www.mozilla.org/firefox/… (read more)

I got the pop-up about FF 78.0.1 so went to https://www.mozilla.org/en-US/firefox/78.0.1/releasenotes/ and clicked on "Download Firefox" (https://www.mozilla.org/firefox/download/thanks/). The download dialogue (image attached) that appeared said that it wanted to download "Firefox 78.0.1esr.dmg". The "esr" in the filename surprised me, as I'm not on any ESR release train. Why is it named that and not "Firefox 78.0.1.dmg", similar to its predecessors?

Asked by Steve Chessin 1 year ago

Answered by Steve Chessin 1 year ago

  • Solved
  • Archived

Can't get Thunderbird to work with Office 365 emails

I tried using Thunderbird to check my Office 365 email, with the following settings IMAP: outlook.office365.com Port: 143 SSL: STARTTLS SMTP: smtp.office365.com Port: 587… (read more)

I tried using Thunderbird to check my Office 365 email, with the following settings

IMAP: outlook.office365.com Port: 143 SSL: STARTTLS

SMTP: smtp.office365.com Port: 587 SSL: STARTTLS

Normal Password

All the settings are retried by Thunderbird once I enter the IMAP and SMTP details.

However upon clicking done, there will be a message saying "Unable to log in at server. Probably wrong configuration, username or password"

I have verified the username and password is correct, and also IMAP enabled for this account, but keep getting password wrong message.

Asked by siewkit84 1 year ago

Answered by siewkit84 1 year ago

  • Solved
  • Archived

Thunderbird authentication of Gmail IMAP Account fails

I'm trying with utter lack of success to configure a Thunderbird install to link to a Gmail account via IMAP. System Basics: Windows 10 Home, 64bit, fully patched. Anti… (read more)

I'm trying with utter lack of success to configure a Thunderbird install to link to a Gmail account via IMAP.

System Basics: Windows 10 Home, 64bit, fully patched. Antivirus by MalwareBytes 4.30 Premium, fully updated. No fancy firewall, just a regular router.

This account had been installed and working fine until a family member "helpfully" changed the Gmail password, but reauthentication fails. I enter the account details, including password, into the Thunderbird Accounts settings for the account; it pings Google and correctly retrieves all the IMAP settings, and when I click "Done" Thunderbird opens a browser window to Google's two-step authentication with the email address prepopulated. However, when I click the blue "Next" button on that authentication page, rather than advancing to a password screen, the browser simply deletes the email address from the text box and stays on the same screen (see attached image for what I'm talking about).

Things I've tried:

  • Uninstall, reboot, reinstall Thunderbird.
  • Turn off MalwareBytes protection.
  • Uninstall, delete every registry key related to Thunderbird, reboot, reinstall Thunderbird.
  • Clear cache on every browser on the system
  • Change Windows default browser settings to either Chrome (see below) or IE/Edge
  • Install new browser (Chrome wasn't yet on this PC), then change Thunderbird's file handler for https to Chrome (this is MUCH harder than it used to be as T-Bird v. 78.anything doesn't have the old "Preferences" menus)

Incidentally, changing browsers doesn't seem to make a difference in that pop-up browser window, so I suspect Thunderbird is using its own internal browser and not the system browser.

I have, and can send, the support info extract from T-bird to a support technician but am unsure of uploading it here. Nevertheless, I welcome suggestions ... this is driving me nuts!

Asked by dwm685 1 year ago

Answered by sfhowes 1 year ago

  • Solved
  • Archived

How to copy or import old e-mails?

I got a new desktop box and installed Kubuntu on it. On my old box (Mint) I used Thunderbrid and I want to preserve my years of e-mails I stored on mail folders on my PC.… (read more)

I got a new desktop box and installed Kubuntu on it. On my old box (Mint) I used Thunderbrid and I want to preserve my years of e-mails I stored on mail folders on my PC. On the new box I created my e-mail account making sure that it was not using the default mbox (all e-mail in 1 file) but maildir (each e-mail in its own file) as on the old box. But when I copy the "Local Folders" from my old to my new Mail directory, Thunderbird does list the directories (with subdirs " cur" and "tmp"), but does not appear to recognise the e-mail files.

In Thunderbird under menu there is "Tools" that has a wizard " Import". However when I select to import Mail, I only get a message "No application or file to import data from was found."

So how can I import my old mail files in the new Thunderbird instance?

Asked by tpeters 1 year ago

Answered by tpeters 1 year ago

  • Solved
  • Archived

Import .CSV file to password manager

Read support article about importing username and password info direct from .CSV file. I see at the bottom of that article that if no such option presents (Import from fi… (read more)

Read support article about importing username and password info direct from .CSV file. I see at the bottom of that article that if no such option presents (Import from file), I am to ensure that signon.management.page.fileImport.enabled is set to true. I don't see that operator within the listing of configuration options. I can create that operator and set it to true, but that doesn't make the 'import from file' option appear in the three dot drop down menu within the Logins and Passwords page. Has the title or location of the fileImport operator changed, been moved?

Asked by bradloberg 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Google drive files not downloading in Firefox Browser

I am using Firefox Browser V81.0 (64-bit) on MacOS Catalina and I'm experiencing issues with downloading files specifically from Google Drive. I can download other files … (read more)

I am using Firefox Browser V81.0 (64-bit) on MacOS Catalina and I'm experiencing issues with downloading files specifically from Google Drive. I can download other files using Firefox, but it doesn't work when using GDrive. I know it's an issue with Firefox because I've tried downloading the GDrive files using Safari and it's fine.

What happens is I'll click download and then there is no prompt that asks me if I'd like to download the file.

I also looked at this thread and followed the troubleshooting measures (including clearing the browser cache and starting Firefox in Safe Mode), but it did not solve the problem: [https://support.mozilla.org/en-US/que.../1157677]

I've also tried un-installing/re-installing Firefox. And I have my adblocker disabled for Google Drive.

Any suggestions for how to resolve the problem?

Asked by averagehuman 1 year ago

Answered by averagehuman 1 year ago

  • Solved
  • Locked
  • Archived

How can I download a previous version of Firefox for Android?

I don't want to be completely negative about Firefox for Android 79, but it doesn't work for me. Extensions that I relied on are no longer supported, and the new functio… (read more)

I don't want to be completely negative about Firefox for Android 79, but it doesn't work for me. Extensions that I relied on are no longer supported, and the new functionality doesn't make up for that.

Is there anywhere I can download the .apk for a previous version and install that?

Asked by pg_78 1 year ago

Answered by pg_78 1 year ago

  • Solved
  • Archived

Install Firefox on Android 4.4.2

Hello, I just reseted my HP10 tablet to factory settings. I'm looking to install an old version but I dont know where to download it. Thank you for helping Michel - LL-Li… (read more)

Hello, I just reseted my HP10 tablet to factory settings. I'm looking to install an old version but I dont know where to download it. Thank you for helping Michel - LL-Linux

Asked by Michel Goujon 9 months ago

Answered by Paul 9 months ago

  • Solved
  • Archived

Firefox new for an XP laptop

I need to install Firefox NEW on an XP laptop. I need the (newest) old version that will install on the XP downloaded to THIS (Windows 10) computer and "Sneaker-netted" t… (read more)

I need to install Firefox NEW on an XP laptop. I need the (newest) old version that will install on the XP downloaded to THIS (Windows 10) computer and "Sneaker-netted" to the XP. Then I presume I will be able to download the NEWEST version that will run under XP and do the upgrade. What I received was indistinguishable from the most current version, when I tried to get 43.0.1. Help?

Asked by GooRoo 1 year ago

Answered by James 1 year ago

  • Solved
  • Archived

HTML5 player for windows xp 32 bit sp3 Firefox 52.9.1 ESR

Hello,I have Windows XP 32 bit with service pack 3 and Firefox 52.9.1 ESR browser. Now that adobe flash player is history I can't play videos online that are not on youtu… (read more)

Hello,I have Windows XP 32 bit with service pack 3 and Firefox 52.9.1 ESR browser. Now that adobe flash player is history I can't play videos online that are not on youtube. I can still watch youtube videos.

Is there a HTML5 video player or something else I can install on this old system that will work or is that not possible? I know it's an old system but it still does the job.

Thanks.

Asked by adm 1 year ago

Answered by James 1 year ago

  • Solved
  • Archived

Help! Need to move Bookmarks, Extensions & Add-Ons to another Mac

My present iMac is failing rapidly and I will be replacing it with a new Mac very. I do not have a Time Machine backup. The only info I really need is how to copy off, to… (read more)

My present iMac is failing rapidly and I will be replacing it with a new Mac very. I do not have a Time Machine backup. The only info I really need is how to copy off, to an external drive, all the bookmarks and bookmark structure), extensions, and add-ons I have added to Firefox, and then add them to Firefox on my future Mac.

Do I just copy the Firefox app to the external drive? I looked in the Macs' base system Library and Preferences, and in my User files, but I do not see anything related to Firefox.

My old (current) and failing Mac is running the latest version of Catalina,

Thanks for any info!

Asked by fastdude 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Firefox Lockwise doesn't show "Import from file" or "Import from another browser" options

Hi! I'm trying to import my passwords from Chrome and I can't because there isn't the option, like it is described in this tutorial. https://support.mozilla.org/en-US/kb/… (read more)

Hi! I'm trying to import my passwords from Chrome and I can't because there isn't the option, like it is described in this tutorial. https://support.mozilla.org/en-US/kb/import-login-data-file

What can I do?

Asked by jjpv151088 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Firefox is persistently putting downloads in the wrong location (1-16-21)

I am currently on Firefox 84.0 on Windows 10. Every time I download any type of file, Firefox puts the file inside of (C:) > Users > tmmor > AppData > Local &… (read more)

I am currently on Firefox 84.0 on Windows 10.

Every time I download any type of file, Firefox puts the file inside of (C:) > Users > tmmor > AppData > Local > Temp. This is extremely frustrating because I have to manually move the files to my 'Downloads' folder every time I download a new file. I have changed my settings numerous times. In Options > General > Files and applications. I have selected the "Save files to" and I have changed it to many different locations and my files still end up in (C:) > Users > tmmor > AppData > Local >Temp. I have even resorted to selecting the setting "Always ask you where to save files." After closing and reopening the browser, I try to download something and Firefox never prompts me to select a download location (Contrary to my settings). Firefox just automatically downloads the file and puts it in (C:) > Users > tmmor > AppData > Local > Temp.

After looking for solutions online I have went into "about:config" and I found out that "browser.download.dir" was already set to "C:\Users\tmmor\Downloads" (My intended location) and "browser.download.lastDir" was already set to the same location. I have also set "browser.download.useDownloadsDir" from false to true. Firefox still puts my downloads into (C:) > Users > tmmor > AppData > Local > Temp.

I am also the administrator on my device. I am not aware of any windows settings that are blocking Firefox from putting my downloads into my "Downloads" folder. Microsoft Edge and Google Chrome put my downloads into my "Downloads" folder every single time I download something, why cant Firefox do the same?

I also do not believe that any of my extensions or plug-in's are causing this issue, I have very few extensions and plug-in's.

Firefox is persistent at saving my downloads to (C:) > Users > tmmor > AppData > Local > Temp. I have never gotten Firefox to save my downloads to my intended location (The downloads folder). Can anyone please instruct me how to resolve this issue. This is my last resort to solving this problem, nothing has worked for me. Thank you for your time, this experience has been stressful for me.

Asked by Timothy Morgan 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Locked
  • Archived

Downgrade Thunderbird profile from 78 to 68

Hello guys, I'm a thunderbird fanatic and use it even at work managing 10+ accounts. Up to Thunderbird 68, all was super fine: The massive profile with 60+ folder was wel… (read more)

Hello guys, I'm a thunderbird fanatic and use it even at work managing 10+ accounts. Up to Thunderbird 68, all was super fine:

The massive profile with 60+ folder was well organized with a handful of incredible add-ons to: - color folders - customize color account background - manage folder sorting The workflow was smooth and very productive: the folder colored to my like, the new email received were visible at a glance in the related folder by simply browsing and detecting the different accent in the folder name, and so on.

I always loved updates and kept the auto update on... until yesterday when my 68 has been migrated automatically to 78 !

No one of the necessary add-ons works anymore! No one of those fantastic the developer is anymore interested in upgrading them (changes are too frequent, and need to invest too much time to upgrade them) The interface is to uniform, I cannot customize colors in the same efficient way.... If I want the same 60+ nested folder sorting, I need to rename all of them... When a folder receives a new email the accent color (sort of bold blue) is nearly same as that of a folder with unread email (bold black)... Oh my god, what a mess !

Since no add-ons are available to re arrange the profile like it was with Thunderbird 68, my only option is to roll-back to 68... and stay there until the necessary add-on will get back to 78 (if any).

Do you know how I can convert back my profile just upgraded to 78 back to 68 ???

Please Please Please, help me ! Pietro

Asked by Pietro Vignali 1 year ago

Answered by Stans 1 year ago