All Products Support Forum

When I turned on my computer today there is now a green, puzzle piece button placed at the end of my searchbar. See attached When I click on it it says Polly. What is this for ? Why is it showing up now? Do I need it? I'm running Waterfox Classic, but there was no support tab for Waterfox, only Firefox, that's why I had to post the question here. Thank you

i updated firefox and my titlebar appeared (ive previously had no titlebar) how to i remove it now?

there isnt a checkbox that used to be in customize

could anyone help me remove the titlebar? im on Linux

Looks like I need to rollback to Firefox version 84. Updated to version 86. However, printing from Reader View takes over twice the number of printed pages as Simplify Page function found in earlier version. The font in Reader View is much too large for efficient printing.

The two uploaded images print the same webpage article, but earlier Firefox version takes 16-pages, while version 86 takes over twice that many, 35-pages.

Are there about:config settings that can reduce font size in Reader View, or do I have to rollback to version 84?

Hi. I keep getting this message Secure Connection Failed The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

   Please contact the website owners to inform them of this problem.

Learn more…

for several pages I try to open recently on my laptop. I can open them on my phone. On of these pages was open an the tab was accidentally closed (cat) and now I cannot get past this message, except on my phone. I need to be able to open them on my laptop. 

Can anyone help? I have already contacted one site in particular who said there were no problems on their end.

Thank you.

Yesterday I reseted my pc and once I was able to get in and reinstall Firefox I did. Once signed in usually everything is there. I might have rearrange a few add-ons but its good to go but not this time. Everything was gone. My passwords, add-ons and bookmarks.

I use 85.0.2-64bit on a Windows 10 PC.

For the last month or so, when I click on any of the headline links from the news.google homepage, I'm shown only a blank page. No error message. The url looks normal.

-The links all work when I use Edge.

-I do have Add-ons, but I turned them all off, restarted Firefox, and the links still fail. Any remedies? Suggestions? Some setting I don't know about?

https://www.ikea.com/addon-app/storageone/pax/web/latest/?range=pax&uiPlatform=web&locale=en-US#/planner

It loads all the tools but the actual planning screen is blank. Used to work trying to see if it's being blocked for security reasons.

Tried refreshing my browser and trouble shooting but no luck.

Whenever I turn off my wifi or if I lose connection, the browser stops working after I resume connection. It won't connect to any site. I have to restart the browser and then it works fine. I have this problem on both the desktop and laptop. Win 7 and Win 10. How can I fix this?

Hello,

I'm using Firefox 85.0.2 on macOS 11.2.1 and I can't load the PKCS11 Device Driver for my eSign. All the necessary drivers are installed on the system and the Charismatics Scard Utility recognises the devices properly. What's even stranger, is that I was able to add the device in Thunderbird (78.7.1).

Can anyone help me figure out what's wrong and get the device working, please?

Thanks!

Hi!

I have two Firefox windows open. One is of my 'Personal' profile and the other is of my 'Work' profile. (Both set in 'about:profiles'). I would like to switch between the two using hotkeys.

While I'm able to switch between Firefox windows of the same profile using the default "Cmd + ` ", it's not working between windows of different profiles. "Alt + tab" works of course but that's slow if I haven't activated one of my profiles (window) for a while.

If there isn't a native solution, I'd also be interested in hearing about Lua + "Karabiner-elements" workarounds if you are familiar with them.

Thanks!

We already have Ctrl+Q and Alt+F4 combinations for close window, Ctrl+Shift+W should work differently. It should close all tabs (Like Ctrl+W close current tab, Ctrl+Shift+W should close all), but not a window! This combination used to clear your workspace and start visiting new sites from scratch, but not for exit!

Hello,

I had a 300mpbs connection for download, but was never able to get past 200mbps. But now today, on installing a 1gig connection, I still cannot get past 200mbps. The installer blamed it on my PC's network card. But I just ran the same speed test with Microsoft Edge 64-bit, and I was able to get past 600mbps. So clearly, this problem is isolated to Firefox.

I am using the latest Firefox 32-bit. I have no addons installed. I am running Firefox on Windows 7.

After typing this post, I thought the 32-bit Firefox was probably causing the issue, so I installed the Firefox 64-bit, and the speed increased by 50mbps to 250mbps.

Thank you.

I have experienced with a specific website where downloading images always prompts the save to the Downloads folder instead of staying in the folder where i need to set the downloads for.

meaning: a set of images when clicking on save, then selecting the destination folder and saving, works ok. But upon saving the next image from the gallery returns to the downloads folder.

Trying this from any other website, the last folder where the last image was saved is the one where the new image will be saved.

If from the website where im having this issue, i right-click then click on the image and select "view image" and click save, the browser.download.lastdir does work and the previously used folder shows up as the destination for download.

In Firefox When a bookmark is deleted from recently bookmarked, it deletes the bookmark for the bookmark toolbar. How can I stop this from happening?

Thank You

hi i see that i have a tab that uploads and i know its PID (via the task manager) I want to close him, but i don't know which tab it is, is it possible? Is there a way to suggest an option that shows the CPU and up/down usage when the mouse stays over a tab? or is there a soft or plugin to do that? thx

Hi, is possible in Firefox to use biometrics (e.g fingerprint) to unlock your passwords in Lockwise or use it for login, etc.? Or it's planned in some next releases? (on Windows 10)

Thanks for answers!

Having a problem with printing since moving to FF 86.0. Print is automatically set up for my Brother MFC-J895W (LAN connection) to print 2-sided and back-to-front, but is printing the 2nd page upside down. I've tried going into about:config and deleting the entry for "print.print", as well as editing the prefs.js and deleting everything that has "print_", but no help.