All Products Support Forum

I have just upgraded to Firefox version 123. Now whenever I start Firefox on any of my profiles, it will immediately or almost immediately display a "Welcome back" popup stating that "Here’s a quick reminder that you can keep your favorite indie browser just one click away." and provides a button to make the browser the default one. That's exceedingly annoying - I can understand that Firefox wants to notify my once in a while, but this happens at least once a day, probably more often than that. I looked over the source code and got that it is a "spotlight" feature, but I failed to find any settings that would turn it off. Any idea how can I disable this forever?

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handled 1080p easily there, I have cleared the cash and made sure my Firefox and Windows are up to date and still the issue persists.

this only seams to occur on YouTube as amazon prime and speed test works without issues

Hi, Folks. When I open "manage bookmarks" (Library), why does it always open at "other bookmarks"? This is at the very bottom of the alphabetical list (and empty) so I always have to scroll back up to the top. I've got a lot of bookmarks, so this is extremely irritating. How do I change this? I've searched for an answer. The only likely solutions suggest removing the "other bookmarks" folder, but the description of how to do that doesn't work. Nowhere can I find a "remove other bookmarks" option. And the delete option is greyed out.

I don't necessarily need to hide or remove it, as long as I can get the bookmarks manager/Library to open at the top, ie. "Bookmarks Menu".

Cheers, Ian

Hello,

James here. I CAN NOT find the Firefox application file location. There is no option to show file path upon right click of the desktop icon and I can not locate it in File Explorer. I have done an entire (C:) drive search and turned up nothing. C:\Users\(username)\AppData\Local\Mozilla Firefox does not exist in my file system. I am at a loss here and it's driving me bonkers!

My Firefox Browser on (Windows 11) updated on 23rd March 2024. Now my History and Bookmarks have been deleted (but not cookies for some reason). yes, it is my correct profile as I checked the dates and also double checked it against a backup I made 2 weeks ago.

Have included an image of my 'more troubleshooting information' details - I'm sure this is supposed to have more data on the page?

If there is no way to recover my hisotry and bookmarks, I see there in my profile folder is a 'bookmarksbackup' folder which contains .jsonlz4 files, one of which was saved on the 21st March 2024. I know book marks are .json files, can anyone tell me how to turn a .jsonlz4 file to a .json?

[Oh, I pressed to add here my 'troubleshooting information' as directed by this forum page and it said it couldn't automatically do it, and when I pressed 'manual', it opened that over this page and so when I pressed 'back' it had naturally deleted this post so I've had to retype everything from memory, thanks so much Mozilla for that. How about a warning that this will happen?]

Every time I am trying to search, google is always pinned on my search bar, and I want to get rid of it. How can I remove google? (On the image I marked the issue with a red circle)

I'm at a loss here, problem is in subject line. This has happened for a long while and has persisted through various versions, I have attempted to:

- Alter my antivirus and internet protection settings to allow as much traffic as I can. - Download addons as XPInstall files and try and use the File -> Open File option in the Menu Bar - only returns a line about not having permission, despite having Admin permission.

My Firefox Version is the current 118.0.2 (see: attached image).

Thanks in advance.

I installed one of the ad blockers, I can't remember which one. It's given me so much trouble that I thought to disable or delete it. I deleted the little icon ( a stop sign) that shows up on the far right of one of the menu bars (don't know the name of that bar but here it's the second one down). But websites still complain that I have an ad blocker. I've gone to 'add-ons and themes' but I can't find it. BTW, what's the difference between an add-on, a plug-in and an extension? Which one of those are ad blockers? How can I see and then delete whichever blocker I still have? Without the icon I can't even disable it for individual sites.

Hello,

In the past, FF downloaded documents without opening them in the browser. This is two weeks now that whenever I download a document, FF is now opening the document in the browser without asking me.

I welcome if someone could tell me what I can do to stop FF from opening the documents.

Thanks for any help you can offer me.

I just downloaded the new Firefox and replaced the old application. All my bookmarks are gone. When I go to Manage and Restore, it tells me to choose a file but I don't seem to have the file on my computer. Under library>application support there is no Firefox folder. There is a Mozilla folder, but the only thing in it is the "extensions" folder with one file. I have a backup of my full computer on a hard drive from before the download, but I can't seem to find a file there either. I don't think I ever specifically asked my computer to save the Bookmarks. Does it auto save in the application? Is there a way to restore the prior version of Firefox on my computer?

When switched to mobile hot spot from wifi [and viceversa] Firefox can't load websites but other browsers can. I am facing this issue recently like from a month or so. Before that all working fine. I have already tried the troubleshooting steps from here https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can, Still no luck! Edition Windows 11 Home Single Language Version 22H2 OS build 22621.2506

Note:Whenever i switch to mobile hot spot i have to restart laptop to make Firefox work.

Is there any permanent solution for this problem?

I loaded the postcode lottery website but it's completely blurred. I last checked the same website last month, and it worked fine. I have cleared the cookies from Firefox, but the result is the same. It appears clear for a moment, then blurs. No pop-ups asking to accept cookies. It works fine using Chrome. Any idea why Firefox won't display it properly? It loads the National Lottery website, so it's not about gambling sites I guess.

Google search no longer works on Firefox. Other browsers have no problems. Changing the default search engine on Firefox works (eg Bing), BUT. It can now find Google Maps, but Google Maps cannot find a location, because it uses a Google search. I tried the fix in about:config, but it had no effect.

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

• Rebooted my computer several times
• Deleted my history/cache
• Disabled my extensions
• Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
• Updated my computer
• Updated my graphics drivers
• Refreshed firefox
• Uninstalled and reinstalled firefox (and rebooted my computer)
• Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Firefox displays text on the .xml page as html code instead of rendering is as normal text. The layout and images on the page look as they should.

There is nothing wrong with the page, as it is rendered perfectly in Chrome.

In addition, this page doesn't display at all on the phone. When I click on the link it asks me to download it and then asks me which app I want to open it with - instead of simply rendering the page.

I have seen some old threads on this topic, it looks like this issue haven't been resolved for few years.

My question is not just about fixing it in my browser but at the root cause. This page is the RSS feed of my podcast which many people want to access and many use Firefox as their browser. Unless I tell everyone to use Chrome instead.

Can someone help? thanks.

I'm trying to use a manual proxy server for Firefox. When entering the proxy address and port number, Firefox outlines the port number field in red and disables the OK button thus refusing to accept my assigned port number. I'm trying to use port number 29842 which was given to me by the proxy provider.

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

• refresh ff,
• delete profiles,
• uninstall + reinstall.

Why am I denied access to Michaels craft store. this is the message I receive. You don't have permission to access "http://www.michaels.com/?" on this server.

Reference #18.beeb7068.1641080631.1ce8b9b5

I'm using Firefox 85.0.2 . . . I was doing this (below), to customize my header and footer, but in this version of FF, I no longer see this in Options - only in: about:config . . . keyword "footer" . . . there, I would have to change it for 5 different ways of printing (to printers or to PDF)

I need to get rid of printing the URL in the footer - many times, it's too long, and I don't need it.

Where did the Page Setup option go?

I see in the current Print Options, you have to go to - More Settings / Margin / Custom - to see those. Why would they put this so many levels down?

It used to be: File / Page Setup / Margins & Header/Footer . . . "Customize" Headers & Footers:

Option 1 (left) . . . there are two leading spaces:

 > > &T
 > > &U . . . &D . . . &PT

Option 2 (left) . . . get rid of the ">"s, and just have the two leading spaces:

 &T
 &U . . . &D . . . &PT