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''Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.''

I am using Windows10, Version 20H2 (OS Build 19042.928) with all available patches installed as of 04/14/2021, and am using Firefox 87.0 (64-bit) as the default browser. … (read more)

I am using Windows10, Version 20H2 (OS Build 19042.928) with all available patches installed as of 04/14/2021, and am using Firefox 87.0 (64-bit) as the default browser. I have suddenly begun to get the subject error message (Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.) in Firefox, whenever I try to open an email web link from within Thunderbird. Until a few days ago, the email web link always opened up in a new Firefox browser tab.

If I change the default browser to something else, the email web link opens in a new tab in that browser.

I have tried every solution that has been recommended in this support forum to no avail. The error pops up even when Firefox has been started in safe mode. I have created new profiles to no avail. I have even gone so far as to totally uninstall Firefox, then manually rename all of the Firefox directories in my user profile and then install a clean version of Firefox. So far, I have not been able to get rid of the problem.

Any suggestions would be appreciated.

Asked by gczerw 14 hours ago

Last reply by FredMcD 5 hours ago

cannot access or complete any surveys on one site only ?

Hope someone can hlep with this, it has been going on for weeks now. I am a member of a survey site, and for the past few weeks, when I log onto this site to do a survey,… (read more)

Hope someone can hlep with this, it has been going on for weeks now. I am a member of a survey site, and for the past few weeks, when I log onto this site to do a survey, I always get a message saying there was an error in the survey, and I am returned to the homepage. I've sent a huge amount of emails to the survey site help centre, and to my isp, and I keep getting told there is nothing wrong with me account for the survey site, or my internet connection to this site. My ISP has asked my to do all sorts of tests etc., and all come back as normal, and yet the survey site cannot find or fix the issue. I am asked to use a different browser, so I have tried all three that I might use, Firefox, Edge, and Chrome, all the latest updated ones etc., and with the non Firefox browsers I get a message saying my account is suspended (survey site account), so now I am confused and annoyed.

Can anyone help sort this out please as I am now thinking it might be an issue with Firefox? Who knows...but it is very odd that I can access all other survey sites, no issues, and yet this one site will not allow me to do any surveys.

Asked by 16emtec 12 hours ago

Last reply by FredMcD 6 hours ago

Website login blocked

I use Simplify.com to track some financial data but I cannot log in from the Firefox browser. I can get to the login screen but when I click login there is a spinning cir… (read more)

I use Simplify.com to track some financial data but I cannot log in from the Firefox browser. I can get to the login screen but when I click login there is a spinning circle which never stops. I think I have found ways to put this in the exceptions but nothing works. I have a similar issue with Zinio.com. I can get to the website but cannot login. For both of these sites I have to use Google Chrome to get in.

Asked by klancey7 2 days ago

Last reply by FredMcD 6 hours ago

Not recieving badges or public recognition

Is there a way, when volunteering to not get any public recognition for your volunteer work. This includes badges or any other forms of public recognition. As muslims, di… (read more)

Is there a way, when volunteering to not get any public recognition for your volunteer work. This includes badges or any other forms of public recognition. As muslims, disclosing charity work is better for us.

Asked by Taimur Ahmad 17 hours ago

Last reply by Kiki 6 hours ago

no adt security camera connection - ok in all other browsers

have ADT security system with 2 wireless cameras. used to have live camera access but not now. get cannot connect and retry. can view live camera feed in all other bro… (read more)

have ADT security system with 2 wireless cameras. used to have live camera access but not now. get cannot connect and retry. can view live camera feed in all other browsers except firefox. have gone through the permissions settings and made sure 'allow' was enabled checked router and and camera settings which are fine with other browsers compared ADT software settings with FF and others and are the same according to FF security permissions there is a notation about encrypted transmissions yet does not say specifically what or how to change

Asked by B&D Fox Account 7 hours ago

Bad gateway

Links from my site to other sites (but not to other pages in my site) always now gives a bad gateway signal. Using a new tab gets around it but it is proving irritating t… (read more)

Links from my site to other sites (but not to other pages in my site) always now gives a bad gateway signal. Using a new tab gets around it but it is proving irritating to visitors and must surely mean losing brownie points to the Google search bot.

Asked by brlewis413 8 hours ago

Can I customize a new tab to be something other than blank or the default?

I really like my new window URL, but I only need to see it once a day. The blank page new tab is great for someone like me whose attention gets hijacked by interesting Po… (read more)

I really like my new window URL, but I only need to see it once a day. The blank page new tab is great for someone like me whose attention gets hijacked by interesting Pocket articles.

I have a link on my toolbar to a text scratchpad URL: data:text/html, <html contenteditable>

It's great for grocery lists, YouTube comments, etc. and if I really need to save the text it's no problem.

Is there a way to turn that URL into the default new tab URL?

Asked by rscarce 13 hours ago

Last reply by strafy 8 hours ago

Browser Update

Every wednesday I receive a comment from Firefox that my browser software is outdate. Every Thursday i have to reconnec to my addons, etc. Why does this happen so often… (read more)

Every wednesday I receive a comment from Firefox that my browser software is outdate. Every Thursday i have to reconnec to my addons, etc. Why does this happen so often and do you really update your software every week.

Asked by hfaust 22 hours ago

Last reply by strafy 8 hours ago

Error message "Access Denied You don't have permission to access 'my bank website' on this server.

I am getting the message "Access Denied You don't have permission to access "http://www4.citizensbankonline.com/efs/servlet/efs/loginnew-wait.jsp" on this server. Refere… (read more)

I am getting the message "Access Denied You don't have permission to access "http://www4.citizensbankonline.com/efs/servlet/efs/loginnew-wait.jsp" on this server. Reference #18.ad674d68.1618522318.738da43 " when I try to log on to my bank. I'm running Windows 8.1 with Windows Defender and have accessed this site for years. When I called the bank's tech support their response was "Why are you still using Firefox? Everybody uses Chrome now." I do not use Chrome, but Edge will access the web page with no problem. This has been occurring on and off for several weeks and I have tried all suggested solutions I've found here so far (clear cache, history, DNS prefetch.... ). I've also noticed numerous other posts with the same error message. Any ideas??

Asked by coaster_lad 13 hours ago

Last reply by strafy 10 hours ago

Open bookmarks in new background tab while on "new tab"

Hello Hello, I have an addon that makes my bookmarks open in new background tabs (https://addons.mozilla.org/en-US/firefox/addon/open-bookmarks-in-a-new-tab/). This work… (read more)

Hello Hello,


I have an addon that makes my bookmarks open in new background tabs (https://addons.mozilla.org/en-US/firefox/addon/open-bookmarks-in-a-new-tab/). This works in all but one instance. If I am already on the "New Tab" page, the bookmark opens in that tab. Is there any way to make the bookmark open in a background tab while I am on the new tab page? Thanks!

Asked by James Edward Armstrong IV 17 hours ago

Last reply by James Edward Armstrong IV 10 hours ago

banking website continually asks for 2 step verification despite my correct settings

I have all the correct privacy settings. To save the sites cookies, history, etc. I have NOT checked on the site's website to use 2 step verification. Yet EVERYDAY I a… (read more)

I have all the correct privacy settings. To save the sites cookies, history, etc. I have NOT checked on the site's website to use 2 step verification. Yet EVERYDAY I am asked to do so, even a few times a day if a few hours have passed. Why? I don't know what else to do since I have contacted the website and they have told me to set my browser as it IS ALREADY SET.

Asked by kaylaartist 1 day ago

Last reply by jonzn4SUSE 10 hours ago

Firefox Browser Seach Bar messed up, missing random letters

Ever since I updated my firefox version the search bar will be missing random letters when I type them, or the suggestions will be missing letters. However this is only a… (read more)

Ever since I updated my firefox version the search bar will be missing random letters when I type them, or the suggestions will be missing letters. However this is only a visual bug, since pressing enter will search for what I typed. I've restarted and reinstalled but its still like this. Just wondering if anyone has a fix. See attached images.

Asked by hapowad967 14 hours ago

Last reply by cor-el 10 hours ago

Separate Home Page from New Windows

Upgraded to a new Firefox version. Lost the ability to separate the Homepage from New Window behaviour. Is there no way to specify these two things separately? It seemed … (read more)

Upgraded to a new Firefox version. Lost the ability to separate the Homepage from New Window behaviour. Is there no way to specify these two things separately? It seemed to be working fine when I first upgraded, but in the options it shows everything as "Blank Page", so if I want to change my homepage URLs, I have to set it to that and if I do that, it undoes the separation of the homepage and new windows and I have to go set it again in about:config...? One of my most used features was this separation of the Homepage with New Windows, gave me a lot of control.

Asked by neijyry 12 hours ago

Last reply by cor-el 10 hours ago

Youtube Videos doesn't load on qualities higher than 720p, the audio loads completely fine but the video freezes

while other browsers plays them smoothly even at 4K. I have tried disabling Hardware Acceleration, even the h264ify plugin, but both did no work, updating my video driver… (read more)

while other browsers plays them smoothly even at 4K. I have tried disabling Hardware Acceleration, even the h264ify plugin, but both did no work, updating my video driver, the only add-ons/extensions I use are Ublock origin and enhancer for youtube and none of them seems to cause the problem on other browsers. I have attached the picture of my Pc specs as well if they might be helpful in fixing this problem

Asked by rinsenhikari 23 hours ago

Last reply by jonzn4SUSE 11 hours ago

Firefox Recognizing All PDFs as ZIP files

I've never encountered this problem before... I am using a new computer but have used firefox exclusively for decades. Every time i try to read a PDF, Firefox recognizes … (read more)

I've never encountered this problem before... I am using a new computer but have used firefox exclusively for decades.

Every time i try to read a PDF, Firefox recognizes it as a .zip file, which it clearly isn't. I can't even choose acrobat reader as an option to open the files. If i manually go to the downloads tap and click on the file there, it immediately opens as a pdf in reader. What on earth is going on?

Asked by kasa05 13 hours ago

Last reply by cor-el 11 hours ago