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Toggle for Diabling Homepage Shortcuts Missing

Recently, my homepage has started showing shortcuts again, a feature I previously had turned off cause I dislike it and it often just shows random sites and searches I've… (read more)

Recently, my homepage has started showing shortcuts again, a feature I previously had turned off cause I dislike it and it often just shows random sites and searches I've done. I went to turn it off again, only for the toggle switch or shortcuts section of the customization settings to not be there at all??? Is this a glitch? Because I don't like this feature and I really hope they've changed it to something you can't turn off

Asked by Morgan 1 month ago

Last reply by jasonzigg 1 month ago

  • Solved

Favicons not showing on home page

The favicons on my homepage are not appearing when I launch Firefox, and I can't find any way to restore them. Turning the favicons on/off in the settings doesn't help, i… (read more)

The favicons on my homepage are not appearing when I launch Firefox, and I can't find any way to restore them. Turning the favicons on/off in the settings doesn't help, it just moves the location of the search bar. I've included some images to better illustrate the problem.

Is there any way we can restore the favicons?

Asked by dave.nickerson 1 month ago

Answered by Kiki 4 weeks ago

  • Archived

Website Functionality completely broken after using "recent activity" function to open them

After using the "recent browsing" menu in the top left corner of FF and opening certain websites from the "import tabs from other devices" menu it has completely broken a… (read more)

After using the "recent browsing" menu in the top left corner of FF and opening certain websites from the "import tabs from other devices" menu it has completely broken a handful of websites on my PC entirely, even using other browsers.

The page will load but no content is displayed, no links or media, just a blank white page. This is consistent among these websites even among other browsers including Chrome and Edge.

I have uninstalled and reinstalled FF multiple times, cleared cache/history, hard PC resets, refreshed FF, Uninstalled and reinstalled every browser. The issue persists.

These websites still function perfectly fine on mobile FF and Chrome. I've exhausted website permissions, app permissions, etc. The issue still persists. These websites were functioning just minutes before I tried importing them from the other devices tabs. Something about that functionality has completely broken them on my PC.

Asked by FreshlySquoze 9 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved

Firefox adds unwanted shortcuts to new tab

On a new tab page, I have unselected "recommended stories" and added four rows of shortcuts. Almost invariably, when I open a new tab, Firefox has added a couple of new s… (read more)

On a new tab page, I have unselected "recommended stories" and added four rows of shortcuts. Almost invariably, when I open a new tab, Firefox has added a couple of new shortcuts, bumping two of mine off the page. The shortcuts I've selected are the ones I want. I would like Firefox to stop making suggestions. Does anyone know if that's possible, and, if so, how do you do it?

Asked by Ed LeRoy 2 months ago

Answered by Paul 2 months ago

  • Solved

Shortcuts Row(s) Disappeared

When v143 was released something happened to the shortcuts row(s). Regardless of refreshing efforts, rolling back versions, and searching the forums, there's no way to co… (read more)

When v143 was released something happened to the shortcuts row(s). Regardless of refreshing efforts, rolling back versions, and searching the forums, there's no way to consistently get the shortcuts back. Sometimes they appear with a new browser instance, sometimes they don't. They don't appear with new tabs, and they don't stay when they do appear with a new browser. Grrrr. Please restore the shortcuts!

Asked by joehiker7549 1 month ago

Answered by Kiki 4 weeks ago

collections

I can't find any of the website I saved under add to collections anymore. Is there a way to put them back one my home page? Thanks for your time, Deanna Carder … (read more)

I can't find any of the website I saved under add to collections anymore. Is there a way to put them back one my home page?

Thanks for your time, Deanna Carder

Asked by Dea 1 month ago

Last reply by Paul 1 month ago

  • Solved

This morning's Firefox update erased all of my favorite sites from my home screen. How do I get those back?

Please let me know how to get my favorite sites back on my home screen. I use them a lot as they are real time savers. When I signed on this morning, it asked if I want… (read more)

Please let me know how to get my favorite sites back on my home screen. I use them a lot as they are real time savers. When I signed on this morning, it asked if I wanted Firefox to access my computer. I've always said yes and the updates have never caused a problem - until today.

I would appreciate an email ([edited email from community support forum]) letting me know how to get this to work.

Asked by lpcaverly 1 month ago

Answered by Kiki 4 weeks ago

Collections missing from home page

I am able to save tabs to collections. However, there is no collections section on my homescreen, despite support articles and questions indicating it should just be ther… (read more)

I am able to save tabs to collections. However, there is no collections section on my homescreen, despite support articles and questions indicating it should just be there. When I turn shortcuts and stories on, they still do not appear. How do I make collections show up?

Asked by Felderburg 4 weeks ago

Last reply by Felderburg 3 weeks ago

  • Archived

how do I activate my camera on microsoft teams during a meeting? I clicked the camera icon in the teams window upper right side toolbar and it does not work.

How can I activate my camera during a meeting on microsoft teams? I clicked the upper right camera icon in the teams toolbar during the meeting and it won;t turn on. … (read more)

How can I activate my camera during a meeting on microsoft teams? I clicked the upper right camera icon in the teams toolbar during the meeting and it won;t turn on.

Asked by Joey Trujillo 10 months ago

Last reply by Joey Trujillo 10 months ago

Android Firefox showing recent websites on homepage when 'recently visited' is unchecked

I've previously asked this question but it has been archived without any action. I have the current Android Firefox installed, my homepage setting has 'recently visited'… (read more)

I've previously asked this question but it has been archived without any action.

I have the current Android Firefox installed, my homepage setting has 'recently visited' UNCHECKED, but the homepage is adding all my recently, or possibly 'frequently visited' visited, pages! Swipe sideways to show even more of them. The only thing that should be on my homepage are shortcuts - things that I wanted to pin - since the specifically unticked 'recently visited'.

This is a privacy issue as well as just a bug. Please fix this urgently.

I've also put this on my review on Play store as I consider it something that needs attention...

Asked by caconym64 1 month ago

Last reply by caconym64 4 weeks ago

  • Solved

Shortcut row disappeared

I have not changed my settings -- still want 1 row of shortcuts. They were just fine this morning but now the whole row is gone -- it's blank. I don't know how to get t… (read more)

I have not changed my settings -- still want 1 row of shortcuts. They were just fine this morning but now the whole row is gone -- it's blank. I don't know how to get them back and can't seem to create new ones. Looked all through the Firefox settings but no good. What happened? Please advise.

Asked by pauldelucchi 1 month ago

Answered by Kiki 2 weeks ago

Feature Request

Dear Firefox Support, I am a long-time Firefox user and greatly appreciate the privacy-focused and user-friendly experience your browser offers. However, I would like to… (read more)

Dear Firefox Support,

I am a long-time Firefox user and greatly appreciate the privacy-focused and user-friendly experience your browser offers. However, I would like to request an enhancement to the Android version of Firefox.

Currently, the Firefox Start Page on Android only displays two rows of shortcut icons under "Top Sites" (Pinned Shortcuts). This limitation restricts quick access to frequently used websites, especially for users who rely on visual organization.

I would kindly request the option to customize the number of visible shortcut rows — for example, allowing up to 5 or more rows — directly from the app’s settings. This would greatly improve usability and personalization without affecting the minimalist design of the Start Page.

Thank you for your work and consideration. I hope this suggestion can be taken into account for a future update.

Best regards, Florin

Asked by 01 2 months ago

Last reply by 01 1 month ago

Collections not showing on homepage

Hello, due to problems with the Firefox Beta (for Android), I switched to the stable version. However, with this version I also encounterd some problems, mainly regarding… (read more)

Hello, due to problems with the Firefox Beta (for Android), I switched to the stable version. However, with this version I also encounterd some problems, mainly regarding the homepage: In the beta version collections are displayed (at the bottom) of the homepage. In my stable version, I cannot see the collections at all. I can still add sites to collections, and when doing so, all my collections are shown but I don't know how to access them. I could not find anything about it in the settings. Is this the regular behavior? If not, how can I change it?

Best regards

Asked by dennis_huwald 1 month ago

Last reply by dennis_huwald 1 month ago

  • Archived

AP news shortcut added to new tab page with "sponsored shortcuts" off

I've noticed on several of my pc's running win10 & win11 the AP news shortcut has been added to the new tab page when I have not gone to the AP News site on either PC… (read more)

I've noticed on several of my pc's running win10 & win11 the AP news shortcut has been added to the new tab page when I have not gone to the AP News site on either PC. If I have "sponsored shortcuts" off and I don't use AP news ever, how did it end up on my shortcuts?

Asked by ExcuseMe 7 months ago

Last reply by ExcuseMe 3 months ago