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  • Archived

I had the fbi virus scam hit me and I have lost all my settings after resetting FF

I got hit with the fbi scam virus (don't know how as I use a Mac) and I don't know if its gone or not but I reset FF to its default state using the procedure outlined her… (read more)

I got hit with the fbi scam virus (don't know how as I use a Mac) and I don't know if its gone or not but I reset FF to its default state using the procedure outlined here. https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems

But after doing this, all my settings, my user profile and my exceptions list in privacy that I have been painstakingly putting together over years, has just disappeared and I am quite annoyed.

If these settings are recoverable, how do I restore my previous FF state?

Asked by VortexBoy 6 years ago

Last reply by John99 6 years ago

  • Archived

help! How do I get rid of firefox developer tools.

I am a computer dummy. Firefox is installed in our Windows 8 computer as our browser. Whenever we use it, a very annoying thing called Default Fire Fox Developer tools c… (read more)

I am a computer dummy. Firefox is installed in our Windows 8 computer as our browser. Whenever we use it, a very annoying thing called Default Fire Fox Developer tools comes up at the bottom and takes up half our screen. Sometime it lets me hit esc. to close it but then it just pops back up. We use our computer for the net, e mail and social media alongside learning sites for our kids. How can I get rid of this thing? Please help me and explain it like I am 6 .

Asked by Lornauk 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Customize isn't working and LastPass icon isn't appearing

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when … (read more)

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab.

After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

Asked by conceptualclarity 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Mozilla.cfg file is not loading in my 21.0 version; how can I customize deployment?

I need to deploy a customized configuration for a limited access network, and have created a custom mozilla.cfg file. It appears as though mozilla.cfg is not being read.… (read more)

I need to deploy a customized configuration for a limited access network, and have created a custom mozilla.cfg file. It appears as though mozilla.cfg is not being read. I have intentionally created errors in the local-settings.js file, and it will throw errors (even when it cannot find the mozilla.cfg file). When I create errors in the mozilla.cfg file, however, no errors are thrown and no changes are made to the applications configuration.

Asked by JB 7 years ago

Last reply by cor-el 6 years ago

  • Archived

I can't open embedded YouTube videos in fullscreen that I've added to a website but it works on their site.

Videos from YouTube I've embedded in a couple of web sites will not go fullscreen. I can go full screen on the same videos when on the YouTube site with no problem. On my… (read more)

Videos from YouTube I've embedded in a couple of web sites will not go fullscreen. I can go full screen on the same videos when on the YouTube site with no problem. On my embedded video the fullscreen control is there in the bottom right corner but I get the message "Full screen unavailable. Learn more." The source of the video is not blocking fullscreen ("allowfullscreen></iframe>" is included in the code), I've checked all my permissions, specifically for the web sites in question even, as well as my Add-Ons (I changed them all to 'Always Ask' in case some new one or update was bugging things up). What am I missing?

Asked by AuroraPhotoGraphics 4 years ago

Last reply by Phoxuponyou 4 years ago

  • Archived

Enabling studies didn't help!

I have Windows Firefox 66.03. Enabled Studies, and had "hotfix-reset-xpi-verification-timestamp-1548973" in "active" status. But I didn't have the second study! Nothing h… (read more)

I have Windows Firefox 66.03.

Enabled Studies, and had "hotfix-reset-xpi-verification-timestamp-1548973" in "active" status. But I didn't have the second study! Nothing happened for few hours! So I tried to disable Studies and enable them again. After that the first Study became "completed" and no "active". The second is still absent. What should I do?? How to get the required Study and fix the problem? Can you help me please??

Asked by Andrey1404 1 year ago

Last reply by Pj 1 year ago

  • Archived

Firefox 29.0 default has tabs same colour as bar above it (not distinction), how do I get back to the what was in 28.0 where they were different colours?

Just updated to Firefox 29.0 and the tabs not currently viewed are now the same colour as the background above them at the top. File, Edit, View, History, Bookmarks, Tool… (read more)

Just updated to Firefox 29.0 and the tabs not currently viewed are now the same colour as the background above them at the top. File, Edit, View, History, Bookmarks, Tools, Help are distinguished in a different colour though. I've checked but found this is the default theme. But it wasn't in 28.0, the tabs have always been a different colour to distinguish them. How do I tell Firefox to make the tabs a different colour to that above them? It's very annoying/disconcerting and just looks pretty awful. Not had this problem with updates changing the default colours before. Would have thought it's a no brainer for the default to have the tabs a different colour to distinguish them. Don't want to muck about with other themes, just want it like the default use to be. Thanks.

Asked by JillFire 6 years ago

Last reply by jscher2000 5 years ago

  • Archived

Have tried many times to do mail merge from csv file but not working have watched all u tube vids!! Please help thank you

I've downloaded Thunderbird and have imported all emails etc - works great! BUT when I try to do a mail merge it doesn't work! I've saved my excel file as cvs and underst… (read more)

I've downloaded Thunderbird and have imported all emails etc - works great! BUT when I try to do a mail merge it doesn't work! I've saved my excel file as cvs and understand that I need to use {{Email}} , {{First Name}} etc It just doesn't work for me - no emails in outbox or sent items?

any ideas please?

Asked by JacquelineS 6 years ago

Last reply by Toad-Hall 6 years ago

  • Archived

How do I get rid of Ask.com as address bar search?

Hi - I need to use Firefox because an online course only works with it. However, I will never use it for anything else unless I can get rid of Ask.com as my default addre… (read more)

Hi - I need to use Firefox because an online course only works with it. However, I will never use it for anything else unless I can get rid of Ask.com as my default address bar search. I have been through the support files and have tried everything. There is no Ask toolbar. There is no chromewebapp.sqlite file or user.js file (may be wrong on spelling as I'm doing this from memory). I reset keyword.url and changed it to http://www.google.com/search?q=. I reset that other file (something about stone...again, I'm doing this from memory!). I reset Firefox. I completely uninstalled Firefox and reinstalled it.

I believe this is connected to Norton Safe Search. However, the Norton Toolbar is disabled and Safe Search is disabled. I did want to be able to use the Norton Toolbar and never had this problem with it in the past.

Can you help or should I just go back to using Chrome?

Asked by fdrfdm 7 years ago

Last reply by jamiesheerin 6 years ago

  • Archived

FF 21: How do I get back taskbar download progress?

When 20 came around, I immediately got back the downloads window, 'cause, y'know, the whole download tab was just an awful, awful idea. "Oops, I accidentally closed Firef… (read more)

When 20 came around, I immediately got back the downloads window, 'cause, y'know, the whole download tab was just an awful, awful idea. "Oops, I accidentally closed Firefox while my downloads were still going!" "Never fear, the downloads window is still open, and so they haven't stopped!" "Nope, not anymore - how cool is that?"

Anyway, I digest...

Updated to 21, now the taskbar isn't showing the green progress bar for the downloads window, just %. Is there a way to get this back please? AND IF NOT, WHY NOT.

Thanks for your help!

Asked by huwbutts 7 years ago

Last reply by joeb 6 years ago

  • Archived

"Reload" has disappeared from "View" dropdown in navbar. How can I get it back?

In Firefox navbar at top of screen, when I click on "View" I no longer see "Reload page" as an option. I don't see any reload icon either. This just started happening tod… (read more)

In Firefox navbar at top of screen, when I click on "View" I no longer see "Reload page" as an option. I don't see any reload icon either. This just started happening today. I restarted Firefox, then restarted computer, but "Reload" is still gone from "View" dropdown. Is there some magic trick I've missed? Thanks.

Asked by Toni126 6 years ago

Last reply by oldtymeffuser 6 years ago

  • Archived

I downloaded an add-on to have firefox reset itself everytime I close/reopen. Now I want to remove it. It's not listed as an add-on. How can I get rid of it?

I downloaded an add-on to have firefox reset itself every time I close and reopen it. Now I want to remove it, but it's not showing as an add-on. How can I get rid of i… (read more)

I downloaded an add-on to have firefox reset itself every time I close and reopen it. Now I want to remove it, but it's not showing as an add-on. How can I get rid of it?

Asked by loulou_77 6 years ago

Last reply by jscher2000 5 years ago

  • Archived

Your solutions are based on menus or commands that my version of Thunderbird (Linux) does not have.

This often happens, and it stops your support from being any use to me. My current problem is, for instance, that I just want to change the default browser that is opened… (read more)

This often happens, and it stops your support from being any use to me. My current problem is, for instance, that I just want to change the default browser that is opened when I click a link in an email. Your solution page for this (https://support.mozilla.org/en-US/kb/make-firefox-your-default-browser) directs me to "preferences", "general" (no problem to find this) and then to a button "make default" that is just not there: my "general" tab window (see encl. screenshot) looks totally different from what you show. I work under Freshbook, an adaptation of Ubuntu.

Asked by Diederick 2 years ago

Last reply by James 2 years ago

download goes to wrong location

In Options, I have C:\Downloads⁩ as the location that my internet files are downloaded. Instead, they go to a different location, specifically: C:/Users/**/AppData/Loca… (read more)

In Options, I have C:\Downloads⁩ as the location that my internet files are downloaded. Instead, they go to a different location, specifically: C:/Users/**/AppData/Local/Temp.

How do I make Firefox download my files to the correct location?

Thanks.

Asked by Lokimeister 3 months ago

Last reply by Kay 2 months ago

  • Archived

I cannot change the value in about:newtab from "newtab" to "blank." The dialog is displayed but when I click Ok, the value is not changed.

I cannot change the value in about:newtab from "newtab" to "blank." The dialog is displayed but when I click Ok, the value is not changed. Answer Comment on usual metho… (read more)

I cannot change the value in about:newtab from "newtab" to "blank." The dialog is displayed but when I click Ok, the value is not changed.


Answer

Comment on usual method and solution, by a forum Moderator.

As long as there are no confounding factors, such as certain extensions, or a user.jsfile the procedure is as follows

  1. Open a new tab and type "about:config" in the address bar.
  2. In the Search bar type: "newtab"
  3. Locate and double click "browser.newtab.url"
  4. In the "Enter String Value" box change "about:newtab" to "about:blank" and click OK.
  5. Verify that the value has changed and now all new tabs will be blank.

See post under by pirate048 /questions/976589?page=2#answer-509482 ~J99

Asked by mark.s.moore 6 years ago

Last reply by pirate048 6 years ago

  • Archived

38.1.0 PREFERENCES submenus fail to drop down

See attached screen shot. The DISPLAY submenu should be visible, but the pane has truncated its dropdown height. I can click around on the different submenus, and some … (read more)

See attached screen shot. The DISPLAY submenu should be visible, but the pane has truncated its dropdown height. I can click around on the different submenus, and some of them display, some don't, and when I go back to one that did not display, maybe it will display.

Asked by VerizonSucks 4 years ago

Last reply by Toad-Hall 4 years ago

  • Archived

Force firefox to use spellcheck with a certain site

My FF spellcheck works just fine, for almost all sites. But there is one site in particular (requires a login; it is a Moodle learning management system online class page… (read more)

My FF spellcheck works just fine, for almost all sites. But there is one site in particular (requires a login; it is a Moodle learning management system online class page) that must tell my browser not to use spellcheck on it.

Is there a script or about:config command I can use, to get FF to ignore this request, and give me spellcheck?

Asked by paulri 4 years ago

Last reply by cor-el 4 years ago

  • Archived

STILL NOT SOLVED. So...What Is Going On With Java And How Do I Update It?

So...I checked my plugins this morning, and it said both my Java platform and my Java Deployment Toolkit needed updating. However, I click Update, and the link does not … (read more)

So...I checked my plugins this morning, and it said both my Java platform and my Java Deployment Toolkit needed updating. However, I click Update, and the link does not lead me to a download page. Plus, when I try to verify my Java version on the Java page, it says that I have the recommended Java installed (and so do other sites that run on Java). How do I update these things so that everything is up to date? Screenshots for further info: http://oi50.tinypic.com/15d87ly.jpg (the plugin checker status) http://oi47.tinypic.com/35jk0ub.jpg (What the "Update" link leads to) http://oi46.tinypic.com/34yz7kk.jpg (The verification)

Asked by ponyparty 7 years ago

Last reply by cor-el 7 years ago

  • Archived

How do I get Firefox to display the full URI in the address bar?

I've seen this answer, but it doesn't fully fix the problem: https://support.mozilla.org/en-US/questions/951487 When I look at the address bar, I want to see the actual U… (read more)

I've seen this answer, but it doesn't fully fix the problem: https://support.mozilla.org/en-US/questions/951487

When I look at the address bar, I want to see the actual URI of the page I'm on, not some mangled version of it. In other words, I want to see the address in the form that is valid in an <a/> tag in XHTML.

Setting browser.urlbar.trimURLs to false fixes HALF of the problem, but not all of it. If I type in "http://example.com/filename%20with%20spaces.ext", I should see "http://example.com/filename%20with%20spaces.ext". However, I instead see "http://example.com/filename with spaces.ext". The "%20"s are converted into spaces, which are not valid in a real URI. How do I fix the address bar to show the real address of the page?

EDIT: It seems to me that if someone sets the trim setting to false, the URI should not be trimmed in ANY way. This includes the shortening of %20 to a space character. Is this a bug?

Asked by 0gb.us 7 years ago

Last reply by cor-el 6 years ago