*cannot move or delete messages from Inbox.* Safe and Troubleshoot Mode do not help. And "Inbox on redacted@sfu.ca' could not be compacted because writing to folder failed. Verify that you have enough disk space, and that you have write privileges"

Hi. I have over 20,000 messages in my Inbox. I've been sometimes having trouble moving messages into folders, so I thought it would be a good idea to reduce the number … (read more)

Hi. I have over 20,000 messages in my Inbox. I've been sometimes having trouble moving messages into folders, so I thought it would be a good idea to reduce the number of messages in my Inbox. But I can't delete or move messages in the Inbox. When I select messages and enter command to move them to a folder, or ask to delete them, nothing happens. I am a Thunderbird supporter, and I love this program. Thanks for your work! Any advice appreciated. Connie

Asked by mamaconnie 4 months ago

Last reply by Wayne Mery 4 days ago

Mails will not open in Mail-Window

Hi! When I click on an Email in the Email-list it will not open in the Mailwindow. Also it will not be marked as read. Same thing with doupleclicking the Mail. It will o… (read more)

Hi!

When I click on an Email in the Email-list it will not open in the Mailwindow. Also it will not be marked as read. Same thing with doupleclicking the Mail. It will open the Mail-Tab but it is empty and the Mail is still marked as not yet read. New Mails are downiaded and appear in the Maillist. I´m using Thunderbird 141.0 in Windows 11.

Help...!!! ;-)

Asked by m.preu 5 months ago

Last reply by Mapenzi 5 months ago

Thunderbird very slow to send emails (Fedora) starting with 143.0. 142.0 and 140esr do not have this problem.

Hi I was using TB 142 without problems. When upgrading to 143 ou 144.B4 I have problems sending mails to all users after some times. Usually the first mails are sent imme… (read more)

Hi I was using TB 142 without problems. When upgrading to 143 ou 144.B4 I have problems sending mails to all users after some times. Usually the first mails are sent immediatly but after around 10 mails, I have very slow response (varies from 5 sec to more than 1 minute and sometimes timeout). Usually quitting TB solves the problem but this is very annoying. I went back to 140LTS and sems to have no longer this problem. This was tested on many diffrent networks. I am running under Fedora release 42

Thanks

Asked by mouthuy 3 months ago

Last reply by rishi giri 2 days ago

Der Ordner „Gesendet“ wird leer

Hallo, Ich nutze Thunderbird seit Jahrzehnten. Nun ist mir zum zweiten Mal etwas passiert, das zum Verlust meiner eingehenden E-Mails geführt hat. Ich habe die Komprimmi… (read more)

Hallo,

Ich nutze Thunderbird seit Jahrzehnten. Nun ist mir zum zweiten Mal etwas passiert, das zum Verlust meiner eingehenden E-Mails geführt hat. Ich habe die Komprimmierungsanfrage bestätigt, und danach war der Sendeordner leer, und die Daten eines Jahres waren weg. Eine Reparatur ist nicht möglich, IMAP-Konto. Letztes Jahr passierte dasselbe, E-Mails von vor 10 Jahren waren verschwunden, nur im Sendeordner. Alle anderen Ordner sind in Ordnung. Was ist das Problem? Nie wieder Komprimierung zulassen? Das ist unglaublich ärgerlich. Viele Dinge sind unersetzlich. Wie kann ich das in Zukunft verhindern? Warum betrifft das nur den Sendeordner eines Kontos?

Freundliche Grüße

Wolfgang Nolte

Asked by d-f-n 5 months ago

Last reply by Mapenzi 5 months ago

Adding recipient is slow when creating a New Message (win10)

When starting a New Message I start typing the recipients name, but Thunderbird stops at the first letter of the name and takes about 20 seconds to respond before bringin… (read more)

When starting a New Message I start typing the recipients name, but Thunderbird stops at the first letter of the name and takes about 20 seconds to respond before bringing up a list of correspondents.

Asked by petomane33 5 months ago

Last reply by Wayne Mery 4 months ago

Limiting Forefox processes does ot work - loads of processes still running.

Firefox kept eating my RAM, running dozens of processes. I have gone into about:config and set the dom.ipc.processCount to 1 - then I restarted Firefox and found 5 proces… (read more)

Firefox kept eating my RAM, running dozens of processes. I have gone into about:config and set the dom.ipc.processCount to 1 - then I restarted Firefox and found 5 processes running straightaway before even using the browser. I closed it down and have started it again and now there are 11 processes running with just one tab open. Firefox(9044) Utility(7552) JavaScript oracle Network (15912) Data Decoder (11364) GPU (18744) About pages (12536) Preloaded new tab Extensions (20544) Preallocated (16132) Preallocated (13780) Preallocated (16044)

The problem repeats on three different computers which are not infected with malware. One computer with slightly less RAM I now cant even use Firefox at all (though all other browsers work fine) because the tabs constantly crash due to the high number of processes. Is there any way to set the process limit low in a way that Firefox actually responds to?

Asked by M R 4 months ago

Last reply by TyDraniu 4 months ago

Is there a speed advantage to archive emails by year (so subfolder with the year name)?

My file named "Archive" (no extension) in the ImapMail\outlook.office365.com\ folder is now 3 GB. I like all my inbox email progressively be archived in a single archive … (read more)

My file named "Archive" (no extension) in the ImapMail\outlook.office365.com\ folder is now 3 GB. I like all my inbox email progressively be archived in a single archive folder, searches are easier (in do not need to tick off "search subfolders" when I do Edit -> Find -> Search and I select the Archive folder. But I was wondering: does this affect speed (speed at which chunk of emails are archived at once, search speed etc) ? Should I archive by year? If it makes a big difference, how do I get thunderbird to get everything moved in years folder? If I select "yearly archived folder" in the attached screenshot, is it gonna start archiving by year from now on but it leaves the old files in a single folder, or does it creates also the yearly older folders and split all the past emails on those folders?

Asked by venexiano 3 months ago

Last reply by Wayne Mery 3 months ago

Synchronization and opening of new messages is very slow on Gmail.

For a few days now, synchronization and opening new messages from a Gmail account configured in Thunderbird have been very slow. I use Thunderbird 140.x, which is regular… (read more)

For a few days now, synchronization and opening new messages from a Gmail account configured in Thunderbird have been very slow. I use Thunderbird 140.x, which is regularly updated, and the mailbox has been configured for at least 5 years. Only in the last week has the problem emerged, rendering it unusable. Timeout errors and opening a new message after 2-3 minutes. I've cleared the cache, the database, and re-indexed, but nothing has changed. I've deleted and reconfigured my Gmail account, but nothing has changed. My Gmail mailbox is about 45 GB (I've seen much larger ones without losing performance). I tried installing Thunderbird on a new, clean PC, but the same thing. Extremely slow. Google support hasn't found any issues. Do you have any other suggestions for getting Thunderbird back up and running? Thanks.

Asked by stefano.adriani 4 months ago

Last reply by Matt W 1 month ago

MOZILLA THUNDERBIRD START AFTER 20 SEC, FROM PREVIUS LAST AND LAST UPDATE (THIS MORNING)

This morning I updated Mozilla Thunderbird to the latest version, see attached image. When I open Thunderbird for 20 seconds I only see a full screen white image for at l… (read more)

This morning I updated Mozilla Thunderbird to the latest version, see attached image. When I open Thunderbird for 20 seconds I only see a full screen white image for at least twenty seconds, then the program starts normally and everything seems ok. In previous versions it never happened 100%. There is definitely a bug in this version. Hopefully we will have an update soon that will make everything okay again. I have been using this software for years without any problems, until now. Thank you. Rossano Zanga, SUI.

Asked by wallaceegromit 5 months ago

Last reply by Wayne Mery 5 months ago

Drag and Drop feature doesn't work

Hello, same issue as described here: https://support.mozilla.org/mk/questions/1487230 I use: 144.0.1 (aarch64) on macOS 26.0.1 (25A362) (MB Pro M1 Pro). … (read more)

Hello,

same issue as described here: https://support.mozilla.org/mk/questions/1487230 I use: 144.0.1 (aarch64) on macOS 26.0.1 (25A362) (MB Pro M1 Pro).

Asked by marcin34 2 months ago

Last reply by Mapenzi 2 months ago

Thunderbird 140.0.1 is resource hungry

I am experiencing a severe problem with Thunderbird. There are several symptoms: 1) The CPU utilization of Thunderbird is typically 13-19%. 2) Thunderbird declares that … (read more)

I am experiencing a severe problem with Thunderbird. There are several symptoms: 1) The CPU utilization of Thunderbird is typically 13-19%. 2) Thunderbird declares that it was able to send a message and to save it, but that it experienced difficulty when running filters. 3) Thunderbird is unable to compact a folder. The message received is:

   The folder 'Inbox on william.atwood@concordia.ca' could not be compacted because writing to folder failed.  Verify that you have enough disk space, and that you have write privileges to the file system, then try again.

4) Thunderbird occasionally gives the following error message: Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-william.atwood@concordia.ca.

These are the symptoms that I see today. Over the longer term, I saw the following:

1) Thunderbird started to behave strangely several weeks ago. It somehow lost track of what messages it had downloaded, so it started downloading all of the message headers in my inboxes (and other folders). (I have six email accounts that I monitor.)

2) Since all of my accounts are IMAP accounts, with the messages stored on the server, I tried replacing the Thunderbird profile with a copy that I had previously backed up. This seemed to solve the problem for a short time. However, the symptoms soon re-appeared, including high CPU utilization, inability to compact folders, and difficulty running filters.

3) At the suggestion of my employer's help desk, I removed and re-installed Thunderbird. This found the existing Thunderbird profile, and everything seemed to work just fine for a few days. Then, suddenly, everything went haywire, and Thunderbird started re-loading all of the message headers for *all* of my folders (and for all of the accounts), and complaining about inability to run filters or compact folders.

Finally, Thunderbird crashed today. I added notes to the crash report, giving some of the details above. After it restarted, it crashed again. I finally ended up restarting my computer.

Thunderbird version 140.0.1 Windows 11 Edition Windows 11 Enterprise Version 24H2 Installed on ‎2025-‎04-‎30 OS build 26100.4349 Experience Windows Feature Experience Pack 1000.26100.107.0

What can I do to mitigate this problem? It is very difficult to use Thunderbird when it acts like this.

Bill Atwood

Asked by williamatwood41 5 months ago

Last reply by Wayne Mery 4 days ago

Thunderbird freezing on opening or performing any action

Thunderbird very slow to respond when opening the program. On opening any email it freezes for a couple of seconds resulting in a "Wait for the program to respond" or "cl… (read more)

Thunderbird very slow to respond when opening the program. On opening any email it freezes for a couple of seconds resulting in a "Wait for the program to respond" or "close program message" . This also happens when performing any action in Thunderbird. This has been happening for the past two or three weeks. Can you tell me how to fix this or is it something you need to do to fix.

Asked by myralandis 3 months ago

Last reply by Caroline Harper 1 week ago

New computer with 16GB memory.

What minimum memory spec is recommended for current Firefox usage? Have new computer with 16GB memory, 512 storage, intel core Ultra 5-225 processor & windows 11. Hav… (read more)

What minimum memory spec is recommended for current Firefox usage? Have new computer with 16GB memory, 512 storage, intel core Ultra 5-225 processor & windows 11. Have not set it up yet.

Asked by dons350gt 2 weeks ago

Last reply by Paul 2 weeks ago

Thunderbird Calendar uses 5gb memory and 5% of CPU Freezing & Slowing system after updating to 128.12.0

I run Thunderbird 128.12.0esr 64bit on Linux Mint 21.3 Cinnamon. Ever since I updated to this version 128.12.0esr, T-bird email manager has become almost useless. Cons… (read more)

I run Thunderbird 128.12.0esr 64bit on Linux Mint 21.3 Cinnamon.

Ever since I updated to this version 128.12.0esr, T-bird email manager has become almost useless. Constant freezing, constant repopulating at times and of course freezing. Including changing my folder configurations.

Every time I access the calendar it locks up my system. uses 5gb memory and 5% of CPU Freezing & Slowing the system. Often I have to close it to regain control over the rest of my programs.

I have a 32gb RAM, 12th Gen Intel© Core™ i9-12900HK × 14,

Each time open T-bird i am not always able to access one of my 5 email accounts. I have been using T-bird for over 10yrs so I have gone through some up/downs, but nothing like this before.

"It's so bad that I am trying out Evolution to see if I can switch."

I shouldn't ever have any issues with any programs, especially on Linux based on my systems capabilities.

I see a lot of people are having issues with this version and nobody seems to be fixing the problems.

I need some actionable FIXES or to know this issue is being taken seriously before I abandon T-bird and try out something else. I'd like to have a functional T-bird.

Thank you

Asked by xlt 3 months ago

Last reply by Wayne Mery 1 month ago

The bookmarks and history system will not be functional

Will this fricking "The bookmarks and history system will not be functional" B.S. ever be fixed? Firefox didn't have this issue for years now for almost a year every time… (read more)

Will this fricking "The bookmarks and history system will not be functional" B.S. ever be fixed? Firefox didn't have this issue for years now for almost a year every time Firefox starts up on a cold boot I get this idiotic non-sense message!. I have to close the browser I JUST OPENED and reopen in. This error is pure B.S. as again cold boot, just launched there is NOTHING other than Firefox that might be accessing the various sql.db's...so if this message is to be believed Firefox is blocking Firefox from Firefox... FIX THIS!

Asked by firefox2665 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Ciao - I HAVE TO LEAVE FIREFOX

I AM SENDING TWO SCREENSHOTS IN ORDER FOR YOU TO SEE WHY I AM SAYING GOOD BYE TO FIREFOX OVER 4000 OF RESOURCES AS YOU CAN SEE AND FIREFOX HAD 4 TABS OPEN ALL OF THEN JUS… (read more)

I AM SENDING TWO SCREENSHOTS IN ORDER FOR YOU TO SEE WHY I AM SAYING GOOD BYE TO FIREFOX OVER 4000 OF RESOURCES AS YOU CAN SEE AND FIREFOX HAD 4 TABS OPEN ALL OF THEN JUST OPENED UP SO THEY WERE NOT YET CONNECTED TO ANY WEBPAGE.

I CANNOT SPEND HOURS TRYING TO FIX THIS

SO I AM MOVING TO ANOTHER BROWSER

I JUST WANTED TO SAY CIAO

Asked by DA Mozilla 4 months ago

Last reply by Mark 4 months ago

Firefox is hogging RAM out :)

I opened a new Firefox session (closed the previous one properly using the “Exit” option, without force-killing it) and had only 4 tabs open: One YouTube video at 1080p … (read more)

I opened a new Firefox session (closed the previous one properly using the “Exit” option, without force-killing it) and had only 4 tabs open:

One YouTube video at 1080p One bookmaker site that may have a 240p video playing Two Flashscore tabs (static pages, no video)

When I end all firefox.exe processes, the Task Manager shows that about 10 GB of RAM is freed.

How can just four tabs be using that much memory? Please help me with this issue.

Thank you!

Asked by Dmitriy V. Shnitko 3 months ago

Last reply by Shirmaya John 3 months ago