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firefox crashes PC BSOD bad spool header error mssg

I am unable to re install Firefox on my Windows 8 PC. Since yesterday trying to launch Firefox causes my PC to crash and then as it shuts down I am advised to search onli… (read more)

I am unable to re install Firefox on my Windows 8 PC. Since yesterday trying to launch Firefox causes my PC to crash and then as it shuts down I am advised to search online for bad_spool_header info

After I did (both Chrome and Explorer work) I found a" search by conduit" add on which I was able to uninstall and completely (?) clean out from my system I also ran several malware tests and cleaned out my registry keys. The computer works fine only issue is with Firefox. Since Firefox immediately launches after install and this causes PC to crash I am stuck in an endless loop and cannot even go into safe mode for Firefox, attempting to do that to stop the launch caused not only a crash but a weird vibrating noise from PC.

Please note I use Win 8 as old style Win programs from regular desktop/start menu, not via app/charms interface (in case you are sending me instructions). Hope you can help me get my Firefox back!

Asked by ckinsobe 6 years ago

Last reply by guigs 6 years ago

  • Archived

Firefox crashes

Add as many details as you can. Open a new tab and type about:crashes in the address bar. Then copy the last few crash IDs and paste them here. Example Crash ID: bp-32f99… (read more)

Add as many details as you can.

Open a new tab and type about:crashes in the address bar. Then copy the last few crash IDs and paste them here.

Example Crash ID: bp-32f9909a-67b8-4ba0-b0df-a4ca52140829

Asked by dhiva302 5 years ago

Last reply by cor-el 5 years ago