Showing questions tagged: Show all questions
  • Archived

Firefox crashes

Firefox crashes on launch, fails to open, and the Mozilla Crash Reporter opens. I've updated Firefox to latest version and tried to open Firefox in safe mode. The crash s… (read more)

Firefox crashes on launch, fails to open, and the Mozilla Crash Reporter opens. I've updated Firefox to latest version and tried to open Firefox in safe mode. The crash still happens. My wife is a user on my computer, and Firefox opens normally on her desktop. Crash ID: bp-50d7abe9-270e-4779-b20e-9b8542141023

Asked by enb601 5 years ago

Last reply by cor-el 5 years ago

  • Archived

After restore , uninstall, and reinstall, firefox still crashes on startup on Mac

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen fir… (read more)

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.

AdapterDeviceID: 0x 863 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1 BuildID: 20141113143407 CrashTime: 1416511016 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1416177811 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167372 StartupTime: 1416510925 Theme: classic/1.0 Throttleable: 1 URL: about:home Vendor: Mozilla Version: 33.1.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by cytrus 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes

Hi, Firefox crashes about 4 times a day. Here are the crash details: AdapterDeviceID: 0x041e AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06221028 AdapterVendorI… (read more)

Hi, Firefox crashes about 4 times a day. Here are the crash details: AdapterDeviceID: 0x041e AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06221028 AdapterVendorID: 0x8086 Add-ons: showpassword%40pratikpoddar:1.7,%7B2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0%7D:1.2.7.0,service%40touchpdf.com:1.17,SkipScreen%40SkipScreen:0.7.2,%7B5F590AA2-1221-4113-A6F4-A4BB62414FAC%7D:0.45.8.20130519.3,%7B6e84150a-d526-41f1-a480-a67d3fed910d%7D:1.5.6,%7BF8A55C97-3DB6-4961-A81D-0DE0080E53CB%7D:1.0.7,%7BE0B8C461-F8FB-49b4-8373-FE32E9252800%7D:5.9.1,%7B9EB34849-81D3-4841-939D-666D522B889A%7D:1.5.7.158,LogMeInClient%40logmein.com:1.0.0.1091,ClassicThemeRestorer%40ArisT2Noia4dev:1.2.6.1,%7B0545b830-f0aa-4d7e-8820-50a4629a56fe%7D:25.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0,officelaunch%40microsoft.com:1.0,%7B7affbfae-c4e2-4915-8c0f-00fa3ec610a1%7D:5.74.1.10244,%7B82AF8DCA-6DE9-405D-BD5E-43525BDAD38A%7D:7.3.16540.9015 AvailablePageFile: 6247395328 AvailablePhysicalMemory: 925745152 AvailableVirtualMemory: 155414528 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 82182144 BreakpadReserveSize: 41943040 BuildID: 20141125180439 CrashTime: 1418074426 EMCheckCompatibility: true Email: alan.segal@segallawoffice.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1417620982 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x041e, AdapterSubsysID: 06221028, AdapterDriverVersion: 10.18.10.3412 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ OOMAllocationSize: 12288 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10005 StartupTime: 1418064779 SystemMemoryUsePercentage: 89 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17003790336 TotalPhysicalMemory: 8502849536 TotalVirtualMemory: 4294836224 URL: http://www.boston.com/ Vendor: Mozilla Version: 34.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Please help. Alan

Asked by alansegal 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes

My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8… (read more)

My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8.1 from Windows 7 and still the same problem. I'm starting to think its a hardware issue. I've even tried using Chrome. I'm still having the same problem and get the "aw snap" when browsing. The only plug in I have is Adblocker. The the extensions are Shockwave, shockwave for director, Adobe acrobat, and OpenH264 video codec by Cinsco. I've updated everything. Reinstalled everything and now started to buy new hardware. Recently put Windows 8 on a brand new hard drive and still having the same problem. I'm almost considering buying another motherboard. I have my crash dump file that I can send if anyone can help.

Asked by mymeister4you 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes

It crashes instantly when you try to open it. It doesn't even open Firefox, it just opens the Crash Reporter. I've tried uninstalling/reinstalling several times, I've res… (read more)

It crashes instantly when you try to open it. It doesn't even open Firefox, it just opens the Crash Reporter.

I've tried uninstalling/reinstalling several times, I've restarted my computer several times, I wiped it from my registry editor, and nothing has changed.

The crash ID is: bp-89dc985d-1ccc-46c8-bcd0-139832150121

Asked by NevilleZ 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Can't Print! There is no "print_printer" in about:config

Just got a used Dell Optiplex GX520 computer running Windows XP with a Canon printer. I can print from MS Word or MS Xcel fine, but keep getting a Crash message when us… (read more)

Just got a used Dell Optiplex GX520 computer running Windows XP with a Canon printer. I can print from MS Word or MS Xcel fine, but keep getting a Crash message when using Firefox. Firefox was installed when I got the computer. I tried the "about:config" solution and there is no entry for "print_printer". Then I uninstalled Firefox, restarted the computer and re-installed Firefox. Tried printing and got the same problem.

Any suggestions on how to proceed.

Asked by SWR1 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Daily Crashes with Firefox Version 35.0.1

In the past week or so, I've been having daily crashes with Firefox 35.0.1 after not having them, at all, for months. It doesn't happen on any particular sight, but it s… (read more)

In the past week or so, I've been having daily crashes with Firefox 35.0.1 after not having them, at all, for months. It doesn't happen on any particular sight, but it seems to involve how this version renders graphics. Sometimes, I'll be viewing a page and as a scroll down parts of the page black out and/or the graphics at the top repeat unto the bottom of the page as a scroll. Often, I just close out the page and then go back, but that doesn't always fix it. Eventually, the whole page crashes and I get an error asking me if I want to close out of plugin container afte the crash. This has happened while scroll down Flickr and on some newspapers I read online.

Is anyone else having this problem? It seems as if this is a problem with Firefox and not my computer. I've changed nothing on my system, recently, that'd explain this. I have no viruses or malware on my computer. All my plugins are up to date, and I even uninstalled and reinstalled Flash hoping that that would help. Could it be some of the add-ons I have active?

Asked by FireFoxFan1 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

firefox crashes and process won't terminate, deleting profile won't fix

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually… (read more)

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually just stops loading pages. when i then close it, the firefox process keeps going in the background. and nothing i do, not even terminating it will kill it completely. it just stays.

on this website it says you can try deleting the profile.ini file. so i did that, and it does infact kill the process and let me start firefox again. BUT! this time, it instantly crashes again. on the first page i try to load it dies and doesnt load it, and when i then check the task manager, there is TWO firefox processes (the first one reappears, out of nowhere it seems).

i also tried reinstalling it COMPLETELY (deleting every firefox folder i could find on this pc) and am up to date with the versions. i did the same to java and adobe, just in case. doesnt fix.

there are of course many other things to try on this website, and i think by now i tried all of them. they do work for the moment. they will untangle firefox and let me start it once more, but with not much success as it will create another process and crash right again.

i've also tried safe mode with network, and it actually works there. interestingly, if i then restart the pc again, it will work just one more time without a crash - well, until i shut down the pc and start it a second time, where the problem will reappear.

yesterday the same thing happened to skype! when i started it there then were two skype icons in the task bar, one of them being completely dead (you couldnt even click on it, and right clicking it would open a small, empty box) and the other one being the actual skype, but just not working because no matter how hard you tried, you couldnt log in. however, this was fixed by disabling uPnP in the skype menu. could it have something to do with uPnP? does firefox use it too?

im currently using google chrome while firefox isnt working, and i would love to return to firefox soon. please help! im all out of ideas.

Asked by thepimpcane 5 years ago

Last reply by madmaxxc 4 years ago

  • Archived

Why is that when i recieved any update for firefox after 35.o.1 that when after i follow all of firefox's advice about how to fix it nothing mentioned fixed it?

When im using this 35.0.1 version everything works fine no youtube crashes or anywhere else. But if i chose to update ...crashes constantly NOTHING mentioned fixing it? F… (read more)

When im using this 35.0.1 version everything works fine no youtube crashes or anywhere else. But if i chose to update ...crashes constantly NOTHING mentioned fixing it? Firefox, i believe this is your dam problem looks like you ignore your complaints of which about this are many ...cannot at least list what is or isn't compatible with your latest train-wreck loaded updates?????????

Asked by johng15 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox crashes

For the last several months, my firefox crashes repeatedly when i edit within the URL field, or use cut, paste or copy features. I have tried uninstalling and reinstallin… (read more)

For the last several months, my firefox crashes repeatedly when i edit within the URL field, or use cut, paste or copy features. I have tried uninstalling and reinstalling, upgrading... nothing seems to work. HALP!!

Here is a recent crash report: AdapterDeviceID: 0x a26 AdapterVendorID: 0x8086 BuildID: 20150320202338 CrashTime: 1427774369 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1426977834 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x a26 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 3817 StartupTime: 1427774353 Theme: classic/1.0 Throttleable: 1 URL: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_check-to-see-if-the-crash-happens-in-safe-mode Vendor: Mozilla Version: 36.0.4 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by jmarkusoff 5 years ago

Last reply by guigs 5 years ago

  • Archived

Video Format or MIME Type error - only when started from script /crontab

Hello. I have searched and tried to solve this for days now and I simply can't figure it out. Firefox version: Mozilla Firefox 31.5.3 ESR Firefox plays a presentation wit… (read more)

Hello. I have searched and tried to solve this for days now and I simply can't figure it out.

Firefox version: Mozilla Firefox 31.5.3 ESR Firefox plays a presentation with MP4 video.

At first we got this error generally when we tried to play MP4: Video Format or MIME Type is not supported Adding: "AddType video/mp4 .mp4" to the .htaccess file on the server solved that. After this we have been able to play mp4 inside Firefox without any issues. We can even start Firefox from within a script as long as we run this script from the command line or Desktop menu as the standard user.

However running the exact same script using crontab for the standard user, again results in the "Video Format or MIME Type is not supported" error. Export display is set and Firefox does open as it should. Youtube videos and everything else in the presentation is working. We simply just can't play MP4 video content. Just as if the .htaccess information is ignored or what ever else could be the cause.

Anyone who can explain what the differences between opening Firefox from users crontab and users Terminal console could be in terms of playing MP4 video?

Any help is much appreciated. Thanks.

Kind Regards, Kevin

Asked by KevinGade 5 years ago

Last reply by guigs 5 years ago

  • Archived

since last update nothing loads and firfoxes crashes often

since the last update firefox has become useless, nothing will load it constantly crashes and not much seems to work on firefox since this update. I have tried everything… (read more)

since the last update firefox has become useless, nothing will load it constantly crashes and not much seems to work on firefox since this update. I have tried everything I could find in the support forums, reinstalling did not work, refreshing did not work and nothing else has worked either. my most recent crash reports bp-1fc759c5-c67d-4db0-aeeb-0c26d2150408 4/7/2015 11:32 PM bp-30ef5683-c90b-4141-a1c0-b92de2150408 4/7/2015 9:56 PM bp-5de78765-082c-4169-a51d-02eac2150407 4/7/2015 3:54 PM bp-8bc87045-87eb-4b54-9d05-818542150407 4/7/2015 3:00 PM bp-d9f8d7b6-6f5e-43d8-a824-d13542150407 4/7/2015 2:58 PM bp-f9896dcd-a9dd-452a-8aa2-b2f9d2150407

Asked by zcmb 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

When will you fix the "stop plugin error"? I've uninstalled & reinstalled flash again & agian per your directions. it works for a wk or 2 then crashes again!

I've followed your directions for the stop plugin error and it will fix it for a week, maybe Then it begins happening again. So sick of it. Going to a different browser i… (read more)

I've followed your directions for the stop plugin error and it will fix it for a week, maybe Then it begins happening again. So sick of it. Going to a different browser if you all can't get this straight.

Asked by chadsm 5 years ago

Last reply by guigs 5 years ago

  • Archived

firefox crashes on browse to upload a document

My firefox keeps crashing everytime i try to browse a file to upload it...no error messages come up...this problem has happened since yesterday, worked great prior to thi… (read more)

My firefox keeps crashing everytime i try to browse a file to upload it...no error messages come up...this problem has happened since yesterday, worked great prior to this...

Asked by tancary 5 years ago

Last reply by Roland Tanglao 5 years ago

  • Archived

Firecox constantly crashes when Shockwave is playing

Whenever I am playing a video, such as on www.cbs.com, shockwave will crash. And it's not always because of shockwave. I could just be on Facebook, not playing a video … (read more)

Whenever I am playing a video, such as on www.cbs.com, shockwave will crash. And it's not always because of shockwave. I could just be on Facebook, not playing a video or anything and the page will just crash.

Here is an example of the report.

AdapterDeviceID: 0x2a42 AdapterDriverVersion: 8.15.10.2086 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B2D3F3651-74B9-4795-BDEC-6DA2F431CB62%7D:2014.7.12.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2,vwof%40drev.com:3.1.1 AvailablePageFile: 811040768 AvailablePhysicalMemory: 875040768 AvailableVirtualMemory: 3233935360 BIOS_Manufacturer: INSYDE BlockedDllList: BreakpadReserveAddress: 49676288 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1429819512 EMCheckCompatibility: true Email: tameekam@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429640873 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a42, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2086 D3D11-WARP? D3D11-WARP- D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 74664 StartupTime: 1429755238 SystemMemoryUsePercentage: 78 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4154626048 TotalPhysicalMemory: 4156522496 TotalVirtualMemory: 4294836224 URL: https://www.facebook.com/ User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 :

MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by tameekam 5 years ago

Last reply by cor-el 5 years ago

  • Archived

crashing of web apps.

Regards. I have a problem with Firefox browser. When running a given website, your browser the website abruptly stops and returns me to the home screen. This was never th… (read more)

Regards. I have a problem with Firefox browser. When running a given website, your browser the website abruptly stops and returns me to the home screen. This was never the case with the previous browser I've bn using & which I uninstalled in favour of yours. As an ICT professional I'm Internet reliant & from experience i thought firefox browser could offer me a bett experience. May I know if there is any quick & long lasting remedy to my issue.

Sincerely, Kanyi

Asked by kanyi 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox crash

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 crash ID's so far: bp-06ff23ef-5ee7-4f5a-84… (read more)

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

Asked by FFUser2015ll 4 years ago

Last reply by David (satdav) 4 years ago

  • Archived

Crashes. I have Norton

Firefox will just crash for no reason. It's a new computer and running Win 8.1 Here are the crash files bp-de109aca-7aac-4178-ba40-12ef22150601 6/1/2015 10:32 AM bp-5232… (read more)

Firefox will just crash for no reason. It's a new computer and running Win 8.1 Here are the crash files bp-de109aca-7aac-4178-ba40-12ef22150601 6/1/2015 10:32 AM bp-5232b3e6-3b36-4808-ae3a-03aea2150601 5/31/2015 8:51 PM

Asked by Daikkan 5 years ago

Last reply by FredMcD 5 years ago