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All of my passwords have been deleted!

Hi, all of my passwords and usernames have been deleted. When I go to the passwords section of my account all that is listed is the web addresses. The usernames and passw… (read more)

Hi, all of my passwords and usernames have been deleted. When I go to the passwords section of my account all that is listed is the web addresses. The usernames and passwords are blank! HELP!

Asked by admin559 3 hours ago

  • Solved
  • Archived

Firefox iOS crashes after having activated syncronization and keeps crashing every 3 seconds

I have tried to reinstall the application, but it doesn't seem to work. Whenever I start again to sync my account in Firefox for iOS it begins to stop unexpectedly; after… (read more)

I have tried to reinstall the application, but it doesn't seem to work. Whenever I start again to sync my account in Firefox for iOS it begins to stop unexpectedly; after 2 to 3 seconds that I reopen the browser, it asks if I want to restore the previous (empty) session and then - without any input from me - it crashes again. I've tried everything, but seems that nothing works after syncronization. Present configuration: iOS 16.1.1 iPhone 13 firefox for iOS: version 107.2

Asked by Luca 1 year ago

Answered by Paul 1 year ago

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App crashes as soon as I open url

Ever since the new update my Firefox has deleted all my tabs and won’t let me open any urls. I’ve already uninstalled and reinstalled the app to no changes. The only solu… (read more)

Ever since the new update my Firefox has deleted all my tabs and won’t let me open any urls. I’ve already uninstalled and reinstalled the app to no changes. The only solution I’ve seen that could work would be sending my log report, yet haven’t found anywhere to post said log. Overall I’m lost at where to solve my problem with my app crashing. For context I’m using an iPhone that’s currently running iOS 14.

Asked by Umber 1 year ago

Answered by Paul 1 year ago

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Selecting synched tabs crashes for me in Firefox for iPad

My Firefox on my iPad alsways crashes when I try to select a synched tabs from another Firefox on a different device. The tabs from the other devices show up and the sync… (read more)

My Firefox on my iPad alsways crashes when I try to select a synched tabs from another Firefox on a different device. The tabs from the other devices show up and the sync is always up to date, but the windows does not react on any interaction, instead the Browser crashes after about 1 minute of inresponsiveness and returns to the home screen of my iPad. I already discenneted and reconnected the Firefox account used for sync on this browser, it did not help. I use the same Firefox version on my iPhone and that does not have this issues, selecting tabs from other devices works as intended.

Firefox version: 114.3 (31916) iPad OS: 16.5.1 (did not work in iPadOS 16.5. either)

Asked by marcusmuench+firefox 9 months ago

Answered by marcusmuench+firefox 9 months ago

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Password Button No Longer Showing Up?

This has only just started happening, and I’m certain there wasn’t an iOS update. Whenever I go to a login page, the passwords button that used to appear above the keyb… (read more)

This has only just started happening, and I’m certain there wasn’t an iOS update.

Whenever I go to a login page, the passwords button that used to appear above the keyboard no longer appears.

I’m running Firefox Daylight 99.3 (9185) and iOS 15.4.1 (19E258).

Anyone else having this issue?

Asked by coreyhunt 1 year ago

Answered by Infinity__ 1 year ago

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Firefox for iPhone keeps crashing

Hi Whenever I start Firefox it crashes after 10 seconds or so. Already reinstalled the app. Very annoying! iOS version 16.1.1 Firefox version 106.2 iPhone 11 Erik … (read more)

Hi

Whenever I start Firefox it crashes after 10 seconds or so. Already reinstalled the app. Very annoying! iOS version 16.1.1 Firefox version 106.2 iPhone 11

Erik

Asked by Erik 1 year ago

Answered by Erik 1 year ago

  • Archived

Sessions in Firefox Mobile, iPhone 7, crashed, and no "Restore sessions" was available. How to restore sessions?

Dear Firefox Mobile Support Team, Sirs, I am deeply grateful for your help, products, and efforts to keep users safe, with adequate tools. I use FF on all devices I have… (read more)

Dear Firefox Mobile Support Team, Sirs, I am deeply grateful for your help, products, and efforts to keep users safe, with adequate tools. I use FF on all devices I have, iphone, laptops, iPad... The query now: Few hours ago, the Firefox mobile, on my iPhone, ver. 7, 2018 model, IOS 15.7.1, 256 GB memory - 120 GB full, crashed. I had about 50 sessions opened. As from similar situations before (such errors do not happen often - maybe 1/2 per year), an error message came stating the usual, "It is embarrassing, do I want to Restore sessions, with Options No or Okay". After choosing the second option, Okay to restore all sessions, a restoration was performed. But NO sessions were restored, except that a new tab, empty, was opened.

Practically, the Restore function form the error message did not worked.

I checked the history from the 3bars, History, there is a long list of searches... But there are NO other options available in the controls row in the top there for the History to help restore the sessions. The controls seen are: Bookmarks (asteric), History (a clock), Download (arrow down) and Reading List (a book icon).

There, in the 3 bars, the History choice is as above. The Settings option is with no command to Restore Sessions. A check of the other options also does not lead to a function restore sessions.

Please advise if I can restore the sessions (opened tabs) from various searches and how to do it. I can't imagine there is no way to do it.

The Search history is also available from the empty opened page, Recent history, with the control link - Show all. But as from the above, the history is a history, and not for long period back, traced up to a month, although it may hold for longer period history links....

Similar situation happened about an year and a half, with probably 70-80 sessions/tabs opened. But there, the message was that they were archived. But there was no way, or option to return to the archived sessions. I started/continued then with new sessions, they grew with various searches until today. When the crash happened. Few days ago another crash happened, but then the function Restore Sessions worked, and all sessions were opened.

Either I am not aware of a solution that already exists in Firefox for IOS, or there are misses for such common situations as controls, commands to help to deal with them.

Please help. There must be an option to copy the history (as of now as list) and save it in a file (which to be able to be attached to email and send). Now there is NO such option (on the FF mobile. There must be a function from the 3bars, or help or settings, or the History, as a control/command - Restore previous sessions/tabs. Now there is NOT such a function.

Crashes happen, for many reasons. Therefore the aim is to offer functions to deal with them, safely, for both desktop and mobile FF.

Please help. Many thanks. Stan

P.S. I write here from my laptop. Not the iPhone. For ease. Similar functions should exist (be added if not yet there) for both desktop (laptop) and mobile Firefox. My style of searching (and many like me) is with a lot of sessions/tabs, to which I return now or then. Hence the browsing history from one tab (session) is not of interest (as of now many links but from a single session/tab), but the links from the various sessions. Reason - sessions/tabs cover usually different directions of search, while each one session/tab is for a single website and being opened one can follow the new updates of data there. Chronological list of history shows many searches from a session/tab, which is not much of interest. Maybe a way for better organization of future versions.

Asked by r_ralchev 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox forgets logins and crashes a lot on iOS & iPadOS 16 and 16.1

Whenever you login a site, Firefox does not remember the cookies from the login. So when you close the app and open it later, so you need to login again. Firefox cr… (read more)

  1. Whenever you login a site, Firefox does not remember the cookies from the login. So when you close the app and open it later, so you need to login again.
  1. Firefox crashes a lot since iOS 16 and now too on 16.1, and now also since the release iPadOS 16.1. This makes the app difficult to use and really bad.

Both are very frustrating and important issue, please fix it!

Asked by Laurens 1 year ago

Last reply by Paul 11 months ago

  • Archived

Firefox crashed on iOS version 115.1 (32781) and tab restore did not work, lost hundreds of tabs

Firefox on iOS crashed when I toggles the inactive tabs button on and off and I had about 48 tabs as well 300 + private tabs open for years and when I clicked on the rest… (read more)

Firefox on iOS crashed when I toggles the inactive tabs button on and off and I had about 48 tabs as well 300 + private tabs open for years and when I clicked on the restore tabs button, it did not work and nothing came back. Can you please help me restore the session? I really need those private tabs back so I can save them accordingly. The history is there for the normal tabs but the private ones are the ones I really need back. I just need to be able to restore that session. I can provide log files as needed. I would really appreciate it. Thank you.

Asked by abhav7 8 months ago

Last reply by Paul 8 months ago

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  • Archived

Firefox crashes on every site needing password since Mac upgrade to Ventura 13.3.1

Since I upgraded my Mac Air to Firefox crashes on every site needing password since Mac upgrade to Ventura 13.3.1 entura 13.3.1 Firefox crashes every time on any site nee… (read more)

Since I upgraded my Mac Air to Firefox crashes on every site needing password since Mac upgrade to Ventura 13.3.1 entura 13.3.1 Firefox crashes every time on any site needing a password. I have got latest Firefox. I have uninstalled and re-installed. No change. Any ideas please?!



/edit: moved thread from Firefox for iOS (for iPhone./iPad) to Firefox section as Ventura is macOS and not the mobile iOS.

Asked by GarethW 1 year ago

Answered by cor-el 12 months ago

  • Archived

Nord, cookies are not enabled on browser

Hi there. Nord threw me out, every time I click login it displays cookies are not enabled. I have tried tracking on and off. It makes no difference. I have reported t… (read more)

Hi there.

Nord threw me out, every time I click login it displays cookies are not enabled.

I have tried tracking on and off. It makes no difference. I have reported to Nord.

They’re asking me to install 2 cloudshare dns on my phone. I don’t want that. Is there anything I can do the fire fox end pls.


Kindest

Thanks.

Asked by collins.sharon 10 months ago

Last reply by collins.sharon 10 months ago

  • Archived

Long press > New Tab doesn't restore tabs after Firefox crashes

Hello, I've told to report technical issues on this website. I've noticed an issue with Firefox iOS where, if Firefox silently crashes and I open a new tab by doing a l… (read more)

Hello,

I've told to report technical issues on this website.

I've noticed an issue with Firefox iOS where, if Firefox silently crashes and I open a new tab by doing a long press on the iOS home screen, then selecting New Tab, Firefox only opens that new tab and does not restore the previous session and all previously loaded tabs are gone.

That has happened to me multiple times now and I've had to then try and figure out which tabs I had open by going through the browser history, which is pretty annoying.

To prevent that, I'm pretty much not using the long press > new tab functionality at all anymore and instead I open the app first, then open a new tab. Sometimes, I'll open the app, and if the app crashes, THEN I'm asked if I want to restore the session. Then I have to make sure to not accidentally press NO cause it seems there's no way to get that session back afterwards.

I would suggest a few ideas to prevent this issue: - please offer a setting to auto-restore previous sessions after a crash, instead of asking - alternatively, if pressing NO, or opening a new tab from the homescreen with a long press, offer a way to restore a previous session somewhere on the new tab page

Asked by possimpible 10 months ago

Last reply by Paul 10 months ago

  • Archived

Web to PDF printing from iPad and iPhone……

I absolutely cannot get the attached screen shot procedure to work, or, if I do, then the PDF is not formatted properly, please advise……. I use this type of feature all … (read more)

I absolutely cannot get the attached screen shot procedure to work, or, if I do, then the PDF is not formatted properly, please advise……. I use this type of feature all the time to save on having to print an actual printed paper copy

Asked by Erik Jon 9 months ago

Last reply by willjoe24421 9 months ago

  • Archived

firefox for iOS crashes as soon as i try to type!

firefox for iOS 113.2 iOS 16.5 iPhone 8+ okay, so: this has only been an issue since i updated to iOS 16.5. i can open firefox for iOS without issue, and i think if i ju… (read more)

firefox for iOS 113.2 iOS 16.5 iPhone 8+

okay, so: this has only been an issue since i updated to iOS 16.5. i can open firefox for iOS without issue, and i think if i just tapped into the search bar that might be fine? (unclear.) but what i know is that as soon as i try to type in the search bar, the app crashes! how can i fix this?

Asked by violet.clare.kelly 10 months ago

Last reply by Paul 10 months ago

  • Archived

Firefox App crashing ios 15.7.1

Every time I open the current Firefox app it immediately opens and crashes. This starting happening a few days ago randomly but now happens all the time. I’ve deleted the… (read more)

Every time I open the current Firefox app it immediately opens and crashes. This starting happening a few days ago randomly but now happens all the time. I’ve deleted the app and reinstalled it but it didn’t help. Also restarted the iPhone 13 too. Suggestions? Thanks.

Asked by dpjasany 1 year ago

Last reply by Paul 1 year ago

  • Archived

Search web from context menu in Firefox on iOS opens Safari

The issue has been reported here: https://github.com/mozilla-mobile/firefox-ios/issues/12053 I have Firefox as my default browser on iOS. However, tapping “search web” f… (read more)

The issue has been reported here: https://github.com/mozilla-mobile/firefox-ios/issues/12053

I have Firefox as my default browser on iOS. However, tapping “search web” from the context menu that appears when text is selected, opens Safari instead of a new tab in Firefox. The only workaround is to tap “look up” from the context menu and tap “search web” in Siri, breaking up what earlier required a single step into two steps.

Asked by nikhilpjoseph 1 year ago

Last reply by Paul 1 year ago