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authentication cookie missing for <1% of firefox users

On our online application we are facing with some strange behavior for a small percentage of our firefox users (<1%). When doing oauth2 authorization, after generatio… (read more)

On our online application we are facing with some strange behavior for a small percentage of our firefox users (<1%).

When doing oauth2 authorization, after generation of the authentication token we redirect to another platform but we are detecting that for a small percentage of Firefox the cookie (my_auth_cookie) with the auth token is not present.



GET: https://www.mywebsite.com/application/login Response:

new location https://www.mywebsite.com/otherapplication/redirect


set-cookie: my_auth_cookie expires=Mon, 04 Dec 2023 13:49:15 GMT; domain=.mywebsite.com; path=/; secure; samesite=lax; httponly


      2. GET https://www.mywebsite.com/otherapplication/redirect
          Set-cookie: mycookie: value
          Host: www.mywebsite.com


In cookie tab I see my_auth_cookie (value: xxxx, domain: .mywebsite.com, expires: Mon, 04 Dec 2023 13:49:15 GMT, httponly: checked, secure: checked,SameSite: Lax, partitionkey: empty, Priority: medium



I’ve tried to replicate but without success (with multiple extensions, including multi-account containers), with multiple configurations of Total Cookie Protection.

Again, this only seems to be happening to a very limited number of firefox users but for these, it happens 100% of the time. We see it occurring for versions 119 and 120 but now and then for older versions.

Feedback reports no extensions&addons.


Any ideas on what we could be dealing with? Any help would be greatly appreciated.

Asked by Wilga Cha 4 days ago

Last reply by zeroknight 2 days ago

Clearing cookies/cache data continuously for one domain/website

How to continuously reset history cookies/cache for one website. Is there a way to continuously clear cookies and cache data for one domain or website? Or reworded, a w… (read more)

How to continuously reset history cookies/cache for one website.

Is there a way to continuously clear cookies and cache data for one domain or website? Or reworded, a way to not record cookies or cache data for one domain or website?

I have managed to find the article to clear cookies and cache data for the domain but have not been able to find out how to do this continuously without having to go into the settings each time to clear this history.

Kind regards

Asked by alexandrajspence 2 months ago

Last reply by Terry 2 months ago

Cookies Have been told cookies were cancelled for Firefox, not a clue, I am 88 and am limited in my knowledge of computers. Please help cause I ahve been locked out of my ability to send cards through J. Lawson

To repeat, in trying to connect to J. Lawson site for sending cards I received a message regarding cookies being cancelled through the browser I am using. As I stated abo… (read more)

To repeat, in trying to connect to J. Lawson site for sending cards I received a message regarding cookies being cancelled through the browser I am using. As I stated above, I am 88 and have very limited knowledge regarding the computer. I wouldn't have a clue to cancel anything. This has never happened before. Could this be the result of Norton trying to update my "drivers"? Thank you for the help and thank you for fixing this. I do not want cookies deleted or whatever you folks call it. .

Asked by mjd91682 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

easily (one-click) delete cookies for a specifc web-site - desperately-needed

I'm looking at a web-page in a specifc firefox window or tab. When I want to leave it, I'll "delete" the tab" or the window by clicking the "x". BUT, often, I want to… (read more)

I'm looking at a web-page in a specifc firefox window or tab. When I want to leave it, I'll "delete" the tab" or the window by clicking the "x". BUT, often, I want to have ALL the cookies of this web-site deleted. - Perhaps a right-click on the "x" should pop-up a window saying: [do you want to clear all cookies for "abc.de" ] - and then I click "yes", and I'm done!!! Any more complex solution as spelled-out here in support is not a good solution; we need a "one-click" method.

Thanks, I hope a Firefox developer is listening.

Asked by garyknott 5 months ago

Last reply by cor-el 5 months ago

Websites not loading in Mozilla

I just create a website that is providing the Latest Menu in Malaysia (mlymenu.com). I optimize my website Core web vitals but its still slower in Chrome and faster in ot… (read more)

I just create a website that is providing the Latest Menu in Malaysia (mlymenu.com). I optimize my website Core web vitals but its still slower in Chrome and faster in other browsers. I also clean cache and everything. Even on other deivces too. I think there is some issue still in chrome. You need to update it

Asked by mlymenu 5 months ago

Last reply by Paul 5 months ago

Everytime I close Firefox I am logged out of all sites.

No matter what I do every time I close Firefox and reopen it all of the sites I am logged into log out. I have reinstalled Firefox I have tried both beta and Enterprise … (read more)

No matter what I do every time I close Firefox and reopen it all of the sites I am logged into log out.

I have reinstalled Firefox I have tried both beta and Enterprise versions. I have completely wiped all Firefox data from my appdata folders. I have refreshed Firefox multiple times. I have tried to mess with all the privacy, history, and cookies/cache settings and nothing has worked so far.

No matter what I have looked into the problem is not occuring the same for other people. It seems to be local to my PC however, as I am logged in perfectly fine on other Windows 11 PCs in my home.

The only major difference between the last time I used Firefox and now is that I reinstalled Windows11 to fix a bug with its calendar. I completely formatted so there cannot be any left over old Firefox files.

Asked by MaggotyMax 5 months ago

Last reply by James 5 months ago

cookie editor

Edit this cookie, is supposed to be a cookie editor for Firefox. However, it will not download, or show in the add ons page. How do I get it to show up, so that I can edi… (read more)

Edit this cookie, is supposed to be a cookie editor for Firefox. However, it will not download, or show in the add ons page. How do I get it to show up, so that I can edit my cookies?

Asked by mt.pleasantguy72 5 months ago

Last reply by TyDraniu 5 months ago

Why such limited options in clearing recent history?

When I go to clear the cache, browsing history, cookies, etc. the only options we have are "Today", a few even smaller time periods (1, 2, 4 hours), or "Everything"! Wha… (read more)

When I go to clear the cache, browsing history, cookies, etc. the only options we have are "Today", a few even smaller time periods (1, 2, 4 hours), or "Everything"! What's up with that? Every other browser offers at least the option of "past 7 days" or some other time period that goes further back than one day, without having to clear "Everything", don't others find this to be arbitrarily limited? I can't even delete cache from yesterday, much less a few days earlier...

Asked by StevenCee 5 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

How can i resotre my deleted browser cookies and data

Hello Support Team I deleted my browser data and cookies and i forget my log in g-mail accounts email and password. Could you please help me to restore my data again. … (read more)

Hello Support Team

I deleted my browser data and cookies and i forget my log in g-mail accounts email and password.

Could you please help me to restore my data again.

Thanks in advance

Asked by bedu.mahmoud 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

I have used an add on which has broken my experience of firefox.

I installed I don't care about cookies it did not fix removing cookie prompts from websites it just broke the sites so I uninstalled the add on but I am still unable to l… (read more)

I installed I don't care about cookies it did not fix removing cookie prompts from websites it just broke the sites so I uninstalled the add on but I am still unable to load certain sites for example Eurogamer the prompt comes up dissapears and then I cannot scroll or interact with the site. I am now also having issues transacting on certain sites as well leading to a white screen I just want to role back to my previous settings so I can continue to use Firefox.

Asked by coheed1986 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Cookies don't clear bug while tab still open

The Delete Browsing Data option, manually or by the quit button, doesn't clear cookies if the tab is still open. Simple example: go to youtube.com, search for anything, … (read more)

The Delete Browsing Data option, manually or by the quit button, doesn't clear cookies if the tab is still open.

Simple example: go to youtube.com, search for anything, e.g. "asmr". In the same tab, go to a new site, e g. google.com. Then go to settings and Delete Browsing Data, with all selected but downloads. Now, all tabs are closed, so in a new tab go to youtube.com, and click in the search and the previous search, e.g. "asmr", shows up in a droplist.

This droplist behavior shouldn't occur when all data is cleared. This behavior doesn't occur if the tab is closed before Delete Browsing History is selected.

Asked by summersolstice 5 months ago

Last reply by techguy150 5 months ago

IMPORTANT, HISTORY AND COOKIES

I accidently clicked "forget about this site" to a site i didn't want to and now everything i ever visited on the site got deleted from my history. How can i bring back a… (read more)

I accidently clicked "forget about this site" to a site i didn't want to and now everything i ever visited on the site got deleted from my history. How can i bring back and be able to see what i visited on the site in my history again ?

Asked by radosavljevicj84 5 months ago

Last reply by cor-el 5 months ago

How to always allow cookies on android?

I have searched in vain to find a way to keep cookies for a certain site on my android. Everything I see says to go to privacy in settings, but that doesn't exist on my p… (read more)

I have searched in vain to find a way to keep cookies for a certain site on my android. Everything I see says to go to privacy in settings, but that doesn't exist on my phone's browser.

It's really irritating to have the site always send me an email, warning me that I have logged in, as well as insisting on texting me a code. Telling it to recognize my device does nothing if the cookies are deleted. (And, no, I'm not going to set it to always save all cookies when I choose "quit" on the browser.)

Please add this ability, Firefox! My computer browser has had the ability for years and years.

Asked by TB 3 months ago

Last reply by Paul 3 months ago

WhatsApp Web problem with URL copy-paste

Hi, I'm using WhatsApp Web on the FireFox browser, I can't paste a website URL into the message line. I can paste anything else - text, images,... I do not encounter t… (read more)

Hi,

I'm using WhatsApp Web on the FireFox browser, I can't paste a website URL into the message line.

I can paste anything else - text, images,...

I do not encounter this issue while using WhatsApp Web on Google Chrome.

This is a new issue, I've been working like this for years and it srarted a couple of days ago. I cleared my cache, restarted the laptop and turned off add-ins.

Any ideas? Thanks, Gaby

Asked by Gaby 3 months ago

Last reply by Terry 3 months ago