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How to fix Access Denied to http://support.microsoft.com

After the January update Mozilla Firefox reloads to many Microsoft websites delayed Access Denied. https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-s… (read more)

After the January update Mozilla Firefox reloads to many Microsoft websites delayed Access Denied.

https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet Access Denied You don't have permission to access "http://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet" on this server.

Reference #18.2d15e8ac.1580920353.2dd4db75


https://support.microsoft.com/ Access Denied You don't have permission to access "http://support.microsoft.com/" on this server.

Reference #18.615e8ac.1580920716.53b779b2


https://support.microsoft.com/en-us/...-update-errors Access Denied You don't have permission to access "http://support.microsoft.com/en-us/help/10164/fix-windows-update-errors" on this server.

Reference #18.5d472317.1580069149.1b9f5e94

https://support.microsoft.com/en-us/...update-history Access Denied You don't have permission to access "http://support.microsoft.com/en-us/help/4529964/windows-10-update-history" on this server.

Reference #18.66472317.1580069133.9cd4a82b

https://support.microsoft.com/en-us/...cle-fact-sheet Access Denied You don't have permission to access "http://support.microsoft.com/en-gb/help/20443/windows-10-battery-saving-tips" on this server.

Reference #18.5d472317.1579991513.16dd70d8

https://support.microsoft.com/en-us/...l-numbers-when Access Denied You don't have permission to access "http://support.microsoft.com/en-us/help/937251/disk-drive-numbers-may-not-correspond-to-the-sata-channel-numbers-when" on this server.

Reference #18.5d472317.1580051243.19dacd87



There are several hundred browser websites that are opened after reboot with Mozilla Firefox reload.

How did this happen with a reload?

Is this a cache or cookie problem?

What was changed in the January Mozilla Firefox update?

Ccleaner requires that the browser is closed to clear cache and cookies.

If this were done the several hundred webpages would no longer reopen.

How can the Mozilla Firefox browser be modified so that it no longer displays Access Denied without losing the reload option for the hundreds of websites that are currently open?

(The browser typically has the default settings)


The Google Chrome and Internet Explorer browsers can open these websites without problems. Other end users opening the same websites with Mozilla Firefox did not see Access Denied.


For this problem please indicate:

What specifically happened with the January update that may have caused this problem? If it was not the January update what else could have caused this problem? How can the problem be fixed so that the webpages that are currently open can easily be reopened after a reboot with reload? What could have been done to prevent this Access denied problem?

Asked by ineedhelpwithfirefox 4 months ago

Last reply by jscher2000 3 months ago

SEC_ERROR_REUSED_ISSUER_AND_SERIAL

On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message. Secure Connection Failed. … (read more)

On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message.

   Secure Connection Failed. 
   Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.
   
   Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL 
   
   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. 
   Please contact the website owners to inform them of this problem.

Unfortunately the only way to fix it we found is deleting the whole profile, deleting the sertificates themselves does not work for us. It is very difficult for our users to do it. Can you please help us with this problem?

Asked by ryavina 2 days ago

Last reply by Pallavi kumari 1 day ago

I keep getting SECURE CONNECTION FAILED trying to sign in to my GMail account.

I keep getting SECURE CONNECTION FAILED trying to sign in to my Gmail Email account. It was fine yesterday. Everything else (websites etc) I can accesson Firefox Browser.… (read more)

I keep getting SECURE CONNECTION FAILED trying to sign in to my Gmail Email account. It was fine yesterday. Everything else (websites etc) I can accesson Firefox Browser.

HOW CAN I SORT THIS?

Asked by imagefact2014 1 day ago

Last reply by Roland Tanglao 23 hours ago

SEC_ERROR_UNKNOWN_ISSUER and real protect TLS

hi. can anybody explain me the message SEC_ERROR_UNKNOWN_ISSUER when i use connection inside my company when i add site to exclusion does firefox continue to protect my… (read more)

hi. can anybody explain me the message SEC_ERROR_UNKNOWN_ISSUER when i use connection inside my company

when i add site to exclusion does firefox continue to protect my connection to site by using TLS or firefox stop use TLS and passwords transmit openly?

it is important to understand to me have i install a valid certificate on all my equipment to protect my connection inside the company.

or just add site to exclusion , because i know that certificate have been generated randomly and my connection and passwords to equipment is still by protection TLS.

Asked by endi.omsk 1 day ago

Last reply by FredMcD 1 day ago

  • Solved
  • Archived

Personal certificates disappear after upgrade to FF35

All personal certificates for loggin on sites doesn't shown - empty storage. Sites saying "You have no certs installed". When I import cert from backup and enter right pa… (read more)

All personal certificates for loggin on sites doesn't shown - empty storage. Sites saying "You have no certs installed". When I import cert from backup and enter right password I see window "Alert! ... imported successful", but no cert appears at "View certs" - Personal. When I do enter wrong pass importing cert I have an error (so ok).

Linux 3.13.0-44-generic #73-Ubuntu SMP Tue Dec 16 00:23:46 UTC 2014 i686 i686 i686 GNU/Linux Any ideas? Thanks!

Asked by jazzo 5 years ago

Answered by jazzo 5 years ago

  • Solved
  • Archived

Problem with COMODO ca certificate

Hi, i have problem with ca comodo certificate. I bought the ssl wildcard certificate in COMODO, it's fine work in all browsers except some versions of firefox. I game … (read more)

Hi, i have problem with ca comodo certificate. I bought the ssl wildcard certificate in COMODO, it's fine work in all browsers except some versions of firefox. I game developer, create game, it's game load xml from url https://fwassets.voltapps.ru/assetsSources/lobby/lobbyDescription.xml

and show security error (image attached). In error

wassets.voltapps.ru использует недействительный сертификат безопасности. К сертификату нет доверия, так как отсутствует цепочка сертификатов издателя. (Код ошибки: sec_error_unknown_issuer) {text in russian}

Exception reason is undefined ca comodo certificate. Undefined certificate you can see here http://fwassets.voltapps.ru/comododomain.cer .

Technical details: Mac os x yosemite firefox 35.0

Sorry for my english. Thanks for help

Asked by helper2424 5 years ago

Answered by helper2424 5 years ago

  • Archived

One website won't load; I can only access it when someone joins my computer remotely & accesses the site.

I am signing up with a new cloud software for salon scheduling. I can't get onto their site unless they are remotely using my computer. Once they log off from that remo… (read more)

I am signing up with a new cloud software for salon scheduling. I can't get onto their site unless they are remotely using my computer. Once they log off from that remote session, I cannot log into the site & the page just comes up "loading". I'm using both a macbook air & an imac. I can get on other sites in FIrefox; just not this one particular site.

Asked by swalter62626 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Secure Connection Failed (Error code: sec_error_ca_cert_invalid)

Hello I'm having troulbes accessing HP iLO with FF 36.0 on Ubuntu 14.04 LTS, getting the following error message: ======================== Secure Connection Failed An er… (read more)

Hello

I'm having troulbes accessing HP iLO with FF 36.0 on Ubuntu 14.04 LTS, getting the following error message:

========================

Secure Connection Failed

An error occurred during a connection to 172.25.X.X. Issuer certificate is invalid. (Error code: sec_error_ca_cert_invalid)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.
========================

It seems to work with other browser such as Chromium, so the problem seems to be FF 36.0. Unfortunately, I don't have an "Add exception" button in FF that would allow me to bypass this warning.

I've already followed the following links: https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

But I didn't managed to get it work. Any idea how to get it fixed?

Asked by hansende 5 years ago

Last reply by hansende 5 years ago

  • Archived

this connection is untrusted

dear sir, i have watch guard firebox for controlling websites accessing and i have configured deep inspection for HTTPS site. for access these sites i have provide self s… (read more)

dear sir,

i have watch guard firebox for controlling websites accessing and i have configured deep inspection for HTTPS site. for access these sites i have provide self signed CA certificate to internet users. and also i have imported the certificate in trusted root authority of Firefox on the system of internet users.

but when they open HTTPS sites Firefox not use self signed CA certificate and shows these errors (This Connection is Untrusted ).

please help?


regards rahul parmar

Asked by rahulparmar 5 years ago

Last reply by guigs 5 years ago

  • Archived

issuer certificate invalid - firefox 36.0.4 - internal website

I have a few internal web servers that are used to manage networking equipment. These web sites get this error. "Secure Connection Failed An error occurred during a conn… (read more)

I have a few internal web servers that are used to manage networking equipment. These web sites get this error.

"Secure Connection Failed

An error occurred during a connection to XXX. Issuer certificate is invalid. (Error code: sec_error_ca_cert_invalid)"

I have added exceptions. did not change the symptom.

If I revert to an older version of FF I have no problems.

Obviously I would like to continue using FF but more and more of the things i do on my internal network are no longer working wth FF. It seems every update breaks something else i used to be able to do.

Getting VERY old and Ive about had it. Please fix this.

Asked by tgood69 5 years ago

Last reply by tgood69 5 years ago

  • Solved
  • Archived

Why are certain functions not available to me?

On my desktop version of Firefox, the option shown in this screenshot is disabled: http://screencast.com/t/k7YIzNTC9C7. It's not greyed out on my laptop version. Also,… (read more)

On my desktop version of Firefox, the option shown in this screenshot is disabled: http://screencast.com/t/k7YIzNTC9C7. It's not greyed out on my laptop version.

Also, I'm not able to select the "Always Enable" option to always enable notifications from certain websites in my browser on my desktop, but I'm able to do it on my laptop.

Both versions are updated to 36.0.4.

Asked by Heather_L 5 years ago

Answered by cor-el 5 years ago

  • Archived

Latest Firefox update 37.0.2 does not recognize a valid certificate.

The latest update of Firefox, 37.0.2, will no longer work with our ERP system. It tell us: The page you are trying to view cannot be shown because the authenticity of th… (read more)

The latest update of Firefox, 37.0.2, will no longer work with our ERP system. It tell us:

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

But our site does in fact have a valid Go-Daddy certificate. Even though this site is internal and behind our firewall and not visible to the outside world we choose to connect using SSL. Internet Explorer shows the certificate chain and also shows:

This certificate is OK.

I use to like Firefox better than IE but now I think the best course of action is to remove Firefox and never use it again. I do not need to deal with this kind of garbage.

John Nora

Asked by JPNORA 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Unable to get add ons if trust disabled for DigiCert Global Root CA

At some point I disabled trust for this cert (along with many others - I distrust non-English CAs and those known to have been hacked). Then when I clicked "Get Add ons" … (read more)

At some point I disabled trust for this cert (along with many others - I distrust non-English CAs and those known to have been hacked). Then when I clicked "Get Add ons" I would get a failure connecting to services.addons.mozilla.org due to untrusted issuer. There is no option to "add exception" because the site uses HSTS, according to the msg.

Outside of Firefox i had to use my own code to connect to services.addons.mozilla.org and debug the SSL/TLS handshake. I saw the root CA from the server and checked my Firefox trust store. Once I re-enabled trust for the DigiCert Global Root CA, I could successfully execute "Get Add ons".

The point here is that you error screen is not helpful. Even if you do not want to let me add an exception, you should at least give me a clear option to view the cert chain. Otherwise how else can someone possibly fix this? Luckily I work with security stuff so could find the certs in the chain externally by other means.

Thank you.

Asked by HarryStoner 5 years ago

Last reply by HarryStoner 5 years ago

  • Archived

Firefox signature algorithm mismatch

Running Firefox 39.0 on Windows 7 and get the following error when attempting to connect to some websites: The signature algorithm in the signature field of the certifica… (read more)

Running Firefox 39.0 on Windows 7 and get the following error when attempting to connect to some websites: The signature algorithm in the signature field of the certificate does not match the algorithm in its signatureAlgorithm field. (Error code: mozilla_pkix_error_signature_algorithm_mismatch) Got this today when trying to connect to Google.com

Asked by ryanhundt 4 years ago

Last reply by guigs 4 years ago

  • Archived

How do I turn off "Query OCSP responder servers to confirm current validity of certificate"?

In the certificates tab - at least that's where I think it is - the is a check mark in the box with title in the question above. I want to uncheck that box, but when I… (read more)

In the certificates tab - at least that's where I think it is - the is a check mark in the box with title in the question above. I want to uncheck that box, but when I click on it nothing happens. This check of current valid certificates prevents me from going to too many websites that I know and trust - and which I can reach without any difficulty using Internet Explorer. If Firefox continues to give me this trouble I will have no choice but to give up on Firefox as my browser, which would be a shame since I have been using Firefox exclusively for at least 10 years now.

Asked by MulgaBill 4 years ago

Last reply by guigs 4 years ago

  • Archived

My company site www.mioot.com has a valid certificate.In 38 version of firefox they shows the owner and verified vendor name in version 39 not shows the key

Hi my company website is www.mioot.com .if any one visit my site and check the page info>>security in Firefox 38 version or before they show the owner and verified… (read more)

Hi my company website is www.mioot.com .if any one visit my site and check the page info>>security in Firefox 38 version or before they show the owner and verified by vendor key.in the new version of Firefox 39 they did not show the owner and verified by vendor key.i think we have nearly 10 more months to expires the key.please solve the issue quickly

Asked by premkumarms 4 years ago

Last reply by guigs 4 years ago