• Archived

Data usage

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has … (read more)

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has been around 4 MB and is now 95MB. and busting through my 2GB/month limit. This is ALL due to Firefox! What happened? Something strange happened on June 19th, when my mobile date usage recorded three separate usage figures instead of the single usage figure for all days previously. June 19th showed 2 usage figures and June 30th showed 3.

Asked by 199XEN 2 years ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Open In App/Switch back to Firefox

Video of the issue If i open a link to redirect to an app, let’s say wikipedia, it will redirect fine. When i switch back to Firefox, the mobile version of the link i c… (read more)

Video of the issue

If i open a link to redirect to an app, let’s say wikipedia, it will redirect fine. When i switch back to Firefox, the mobile version of the link i clicked on will be loaded instead of just displaying search engine search results where i clicked the wikipedia link. (Admin note: edited to fix formatting issue)

Another thing that happens is if i click on the link, still being wikipedia, get redirected to the app, then close out firefox, the next time i open firefox, it will redirect me back to the wikipedia app.

This issue I have been having is not just related to Wikipedia, this is for any other link that may open a related app I have installed on my phone.

iOS 17.5 iPhone 14 Pro

Asked by cmguy416 1 year ago

Answered by cmguy416 1 year ago

  • Archived

Firefox 119 identify itself as version 25

Hello *, i use Firebox on my Huawei Y6s and have oermanen problems withvlogin and captchas, because they claim, I have Firefox 25 installed My version is 119.0b3 (Buil… (read more)

Hello *,

i use Firebox on my Huawei Y6s and have oermanen problems withvlogin and captchas, because they claim, I have Firefox 25 installed

My version is

119.0b3 (Build #2015977017), c6de0a34a8+ GV: 119.0-20230929091427 AS: 119.0

And was only update 3 days ago.

Note: i have no Addons installed and about:config does not work here.

How can this be solved?

Thankyou

Asked by mma4miisu 1 year ago

Last reply by James (On Leave) 1 year ago

  • Locked
  • Archived

Cannot upload files

Hello, I'm not able to upload files to certain websites using Firefox on Android. When selecting a file for the phone's file manager, the file upload simply not startin… (read more)

Hello,

I'm not able to upload files to certain websites using Firefox on Android.

When selecting a file for the phone's file manager, the file upload simply not starting.

However, Firefox on iOS doesn't have that issue.

Firefox version used is the latest one and it is the one from Google Play.

Tried another browser and it works great.

Guillaume

Asked by SuMo Bot 1 year ago

Last reply by SuMo Bot 11 months ago

  • Archived

Mozilla issue on S24+

Hello Mozilla team. I need your help with the following: I recently upgraded my device and I got Samsung S24+. Unfortunately Mozilla is not working properly. Whenever I … (read more)

Hello Mozilla team.

I need your help with the following: I recently upgraded my device and I got Samsung S24+. Unfortunately Mozilla is not working properly. Whenever I open a new tab or open a link via my email account it is flashing constantly without being able to browse as usual.

Any help? (I have already unistalled / reinstalled the app.

Look forward to hearing from you

Kind regards

Serafeim

Asked by serafeim.antonakis 1 year ago

Last reply by Paul 1 year ago

  • Archived

encountered performance issue susing Firefox Focus for Android

I have encountered performance issues on my webite Gulfcareerz.online while using Firefox Focus for Android. I've noticed significant delays in page loading and occasiona… (read more)

I have encountered performance issues on my webite Gulfcareerz.online while using Firefox Focus for Android. I've noticed significant delays in page loading and occasional misalignment of elements. Are there any specific steps or configurations that can be implemented to enhance the browsing experience on this website? Your insights would be greatly appreciated. Thank you!

Asked by Babar Azam 2 years ago

Last reply by Paul 1 year ago

  • Archived

UNABLE TO EDIT ON ONE WEBPAGE ONLY

For the last two months I am unable to use a Classmates.com webpage that I have been using for 15 years. It suddenly keeps giving me the following error message Secure Co… (read more)

For the last two months I am unable to use a Classmates.com webpage that I have been using for 15 years. It suddenly keeps giving me the following error message Secure Connection Failed

An error occurred during a connection to www.classcreator.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I have contacted the company and they keep telling me it's my connection or browser and they can't help me. I know there is probably one setting that somehow is wrong but I can't get anyone to figure it out for me. I have tried everything possible. Can this be a browser setting that will not let me edit anything on this webpage? I can edit on other pages that are basically the same type of program ( reunions for schools) PLEASE HELP. YES, MY SECURITY CERTIFICATE IS PAID UP AND ACTIVE.

Asked by DAWN71753 1 year ago

Last reply by Paul 1 year ago

  • Archived

Request for Assistance with Backdrop Filter and Animation Issue in Firefox

Dear Firefox Support Team, I am writing to seek assistance with a technical issue I've encountered while implementing a backdrop filter and animation on a navigation bar… (read more)

Dear Firefox Support Team,

I am writing to seek assistance with a technical issue I've encountered while implementing a backdrop filter and animation on a navigation bar.

To provide some context, I have incorporated a backdrop filter effect on our navigation bar, accompanied by a translateX animation to reposition it smoothly. However, when testing the website in Firefox, I have noticed a noticeable choppiness in the animation performance. This issue persists on both desktop and Android devices.

To help you better understand the problem, I have included a screenshot, so you can see the issue.

I would greatly appreciate any guidance or suggestions you may have on how to address this problem and improve the performance of the backdrop filter and animation in Firefox.

For your convenience, here are the relevant links:

   Live Site URL: https://ohsorrow.me/Space-tourism-website/
   GitHub Repository: https://github.com/OhSorrow/Space-tourism-website

Your expertise and support in resolving this matter would be invaluable to our project. Thank you in advance for your time and assistance.

Sincerely, Aram

Asked by Aram 1 year ago

Last reply by Aram 1 year ago

  • Archived

Power Draw

The power draw can be heinous. In 37 minutes of use so far for this full charging cycle, it has used 5 times the power (measured by Android's battery page) as RedReader h… (read more)

The power draw can be heinous. In 37 minutes of use so far for this full charging cycle, it has used 5 times the power (measured by Android's battery page) as RedReader has in its roughly 2.5 hours. Is there a way that can be brought to heel a bit?

Asked by Xana452 1 year ago

Last reply by jeffrey johns 1 year ago

  • Archived

Firefox Not Opening Mail App with Mailto Link

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailt… (read more)

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailto link is clicked. Picture shows "President" highlighted in orange...this means the link was clicked but the browser didnt execute the send email command, so no mail apps opened. Used Chrome on this link and it opened a window with several mail app options.

Asked by weetie99 1 year ago

Last reply by weetie99 1 year ago

  • Archived

Firefox android Xiaomi redmi 9

Hi ! When watching a feed where there are videos and pictures, the scrolling slows down and the picture jerks In all other applications and browsers everything is ok… (read more)

Hi ! When watching a feed where there are videos and pictures, the scrolling slows down and the picture jerks In all other applications and browsers everything is ok what can be done Thank you

Asked by Dimon 8 months ago

Last reply by Dimon 8 months ago

  • Archived

Problems opening some apps when Firefox for Android is the default browser

I have a Samsung Galaxy Z Flip5 and use Firefox as my default browser (only extensions are uBlock Origin and Bitwarden); I also have DuckDuckGo running App Tracking Prote… (read more)

I have a Samsung Galaxy Z Flip5 and use Firefox as my default browser (only extensions are uBlock Origin and Bitwarden); I also have DuckDuckGo running App Tracking Protection in the background for non-browser tracking. Some apps (like Wells Fargo, but also a few others) fail to fully load when Firefox is my default -- I switch to Samsung Internet (with AdBlock) and the same apps load fine. I've tried changing Firefox from Strict to Standard Enhanced Tracking Protection. Any other recommended troubleshooting steps? Thanks so much.

Peter

Asked by peglinton 1 year ago

Last reply by peglinton 1 year ago

  • Archived

Keyboard Won't work When Downloading Things

When I am downloading videos, I can't use my keyboard. I can press on a space to type, like the address bar, and it'll pull it up, but then it'll kick me off of the bar a… (read more)

When I am downloading videos, I can't use my keyboard. I can press on a space to type, like the address bar, and it'll pull it up, but then it'll kick me off of the bar and my keyboard will go down immediately. I added a picture for the bar I'm talking about. It kicks me out of anything that I can type in, but only if it's in firefox.

Asked by danielneubert990 1 year ago

Last reply by danielneubert990 1 year ago

  • Archived

Media decoding issues

After connecting a bluetooth headset and using Firefox (115.0a1 (Build #2015950435), 1d9511bcc3 + this version so far) to play online video is obviously lagging, not audi… (read more)

After connecting a bluetooth headset and using Firefox (115.0a1 (Build #2015950435), 1d9511bcc3 + this version so far) to play online video is obviously lagging, not audio and video is not synchronized, is to play a moment to get stuck in a frame like this. My own troubleshooting revealed a problem with Firefox and the encoding format selected for the headset. Currently 1 the problem is only in bluetooth audio encoder selection acc (lhdc also have the problem but the symptoms are not as serious as aac) and triggered in firefox, other browsers can not be reproduced, test redmi k40 and xiaomi 13p also can not be reproduced. 2 after the screen recording is turned on, the problem is obviously lagging. 2 The problem disappeared after turning on screen recording, the screen recording parameter is 1280x720@60 at 32mbps, and the audio source is recorded in the system. Play the video first and then open the screen recording lag disappeared, first start screen recording after playing the video lag does not appear. And no matter what kind of situation screen recording stops lag recovery.

Asked by lank 1 year ago

Last reply by lank 1 year ago

  • Archived

Firefox randomly stops working

I raised this issue in my review on the Google App Store and was asked to submit it as a question here. On my phone (Oppo running on ColorOS 13.1), Firefox will stop work… (read more)

I raised this issue in my review on the Google App Store and was asked to submit it as a question here. On my phone (Oppo running on ColorOS 13.1), Firefox will stop working a number of times a month. For about 24 hours, aside from Google result pages, nothing will load, and I'll be stuck looking at an empty loading screen. The last time I raised this issue I was told to delete and reinstall the app, which worked in the moment but did nothing to stop the problem occurring again. Aside from waiting for the app to fix itself, nothing I've found works.

Asked by dae 1 year ago

Last reply by dae 1 year ago