All Products Support Forum

I use Firefox on at least three different devices, and my Firefox account is linked on all these devises. And I have a huge amount of bookmarks, and almost daily create new bookmarks, as well as store links into existing bookmarks on my Linux Laptop. The problem is that when I then later use my Android smart phone or my Android Samsung Tablet, the bookmarks are not reflected in the same user friendly fashion as it was created or seen on my Linux Laptop. So much so that it is extremely user unfriendly and nearly impossible to store a link into an existing bookmark or to create a new sub-bookmark into an existing bookmark - also because the bookmarks can not be collapsed or navigated as easily as on my main device, which is the Linux Laptop. I need Firefox to reflect my bookmarks in exactly the same fashion and same order as I create them, and I need the bookmarks be be collapsable and navigable. I really want to use Firefox, but this disability forces me to now use Chrome, and I do not want that. Please fix the bookmarks in Firefox. Thank you for your efforts and dedication - it is greatly appreciated. Fanie Bekker, Knysna, South Africa

i have searched for hours on how to share a webpage (in firefox broswer) i am viewing on my iphone 15 to my macbook firefox browser when it is open.

i have had no success

I have two computers which names starts with "UNIT" and followed by some numbers that differs. If I want to send tab from mobile to one of them I cannot determine which is which because device name is cut after 4 characters. See attached screenshot. Thanks

I think b/c I have an old Firefox acct on my old, locked iPhone 11,that when this iPad synced, with info on iPhone 11 from back when I had computer (Lightning Rod) so this is causing major lockouts because passwords, sign In info, etc don’t match? The 11 never really got used b/c Verizon couldn’t keep signal to phone and automated system kept shutting me down while the higher ups kept trying but eventually I had to give up and return to Spectrum but Verizon Automation also reported me th credit bureau- which we sent a rebuttal to the huge charge but only learned after time to dispute had long passed that b/c we didn’t think to send return receipt- Who kne? Well not only didn’t I get my $600 advanced payment returned and I kept begging those techs to simply give up, send a return box b/c when I agreed to the contract, on recording, I specifically stated that if what he ( salesman agreed to, that is, that I wouldn’t need to pay separately for Spectrums signal then yes, I agree to the contract… Spectrum, unfortunately, prior to CoVid, lied about upstate NY having 100% coverage and thus other companies suffered losses b/c they depended on wireless signal just as CoVid really took off(sorry for rant!) So, the 11 really didn’t get used b/c Verizon management understood the serious threat to me being terminal but the automated system couldn’t be overridden, and thus my question to you is…How can I separate, or stop the syncing with the outdated info that I suspect is confusing and driving me insane when the Firefox for iOS is getting separate info? But, suspecting I’m an intruder? Lastly, the old 11 has Now added newer (recent info) and I simply don’t know the info when being asked, nor do I know if both the one Android temporary (pay as you go phone…will cooperate with separate platforms as well as apps but it was never this confusing when I used Firefox before yet being much more deteriorated medically, I simply am desperately trying to protect my privacy until Apple can find a way to help get my watch back monitoring me while I temporarily have the Android so if something obvious happens - which btw, when the watch literally saved my life, nobody knew before that occurred that my body was no longer able to make a life sustaining trace mineral and the other requirements to absorb in order to live but b/c the watch was monitoring and SOS, at the hospital, my cardiologist was able to have tests that they instantly started IV’s saving me and Now although the watch isn’t working- I simply can only pray that b/c Apple is doing what they can, at least if I get some kind of pain or unable to breathe as was the case that day… but then I have lots of allergies so that’s what I and others thought was issue… but with the American ingenuity of what Apple has started, the ability to prevent deaths that could have been prevented, yet I’m hitting a huge brick wall with Spectrum arguing and putting my life at risk denying that Apple could have got my watch going but told me to call Spectrum because even with my phone dying from a fall, I’m paying out the ying Yang not only for cellular to not only go to my broken iPhone but am also paying for cellular to my watch which luckily I did get with its own cellular. But enough of the horror story…is there any advice you can provide while Apple has taken lead, to protect me from the Android but more importantly help me with the old info, of the 11 vS new of 14 which Apple has jumped further in to prevent the unthinkable from possibly occurring. I’d be lying if I tried to say I’m not frustrated with Spectrum, but I’m not interested in dying to enrich my heir…I still have things…a long long bucket list, but I’m just trying to keep myself and what is still working safe. You guys are wizards with this stuff… Please let me know if you can help separate out but possibly not make me more vulnerable. Thanks for what you do in trying to help people like me who don’t know much about what it entails nowadays to utilize the access, yet not be further victimized or experiencing more stored info.

Please call me if you can!

Hello all. I have a strange problem, sorry for the length. So I have a windows pc, and 2 android devices, a cell and a tablet. Sync has not really worked well for over 3 years, and I'm trying yet one more time to fix this. I honestly don't believe it can. Each device is pretty much on its own, so I do not see all of my articles/tabs on all 3. If you were to take a look at each, the tabs are all different. I've tried everything. So let me ask this: is there a way to manually do this? I guess I'll just have to do that. I've signed in and out on both android devices, hit the sync button on all 3, looked for updates on all 3, etc. My cell didn't even show up on my pc for 3 years. I don't want to mess with that one yet {cause it's windows}, I've gone into settings, tried what the articles suggest. Nothing. Weirdly, my bookmarks are fine {thank goodness}. Please help. Much thanks.

I have passwords and bookmarks saved on my desktop and laptop PCs. How do I import those to my Android and Apple devices with Firefox? I don't want to have anything in the "cloud", because of the possibilities of hacking. Thank you.

This night be a question for Samsung.

I am testing some Samsung Galaxy Z Flip phones. I used Smart Switch to migrate from my S10 to a Flip 3. Firefox was entirely mirror copied. Even the phone name on Firefox was copied and it was logged into my Firefox account on the Flip 3. All open tabs were on the Flip 3, even inactive tabs. A mirror copy.

I did this again from the Flip 3 to a Flip 4. Same result. Then repeated that to another Flip 4, (being the same model I thought this would be no problem) but all I have is a fresh install of Firefox. Account login, tabs, nothing was copied. I've repeated this process using Smart Switch about 6 times now trying a few things like ensuring Firefox is removed on the destination, updating the destination OS etc.

Is there a better option? Is there something in a newer version of Firefox that prevents Smart Switch from copying the current cached files and this state?

Thank you.

t would be okay if sync worked. First, sync does not work.

Then, when trying to post a question about why it is not working, all the buttons controlling sync are no longer findable on my phone.

Here is what I think the answer is: Whoever is responsible for managing the Firefox interface is doing a horrible job.

Do you have another explanation?

What happened was, when I got my new computer on Christmas, I signed into my Firefox account and I'm not sure if I synced yet, but when I tried to log into my main email, the login wasn't there and a few other logins were gone, this was in 2021, my old pc is really slow and I can't access my computer's account cause it's corrupted and I reinstalled, reverted Firefox, like 5 times but it never worked, if you want to know My email was a gmail login

I cannot seem to get sync to sync my passwords/logins to my IOS phone. I have relogged in 5 times and resynced even more times! I even logged out of all devices and logged back in. Issue has been reoccuring for past 4 months.

There is a serious fault with Firefox and synchronising ,my phone email is full of blank links sent that should have links to download,the data is floating about somewhere as my Laptop tells me so !!!. My email is fully working on the phone as I downloaded My BT. The QR did work after lots of mishaps . To make matters worse Google refused Firefox browser so I took it off and downloaded again, they said it was not secure ?.Quite frankly I am pretty hopeless with these gadgets and would like a very simple solution to my dilemma, any suggestions would be gratefully received.

Dear support, Emergency my needs help. Around 10 year plus I am using Mozilla Firefox account and my all data backup, password, web bookmark etc save in my Mozilla account ([edited] @gmail.com ) . But suddenly this month I change my PC windows and after install Mozilla Firefox and login my Mozilla account I can't find my old data, bookmark, password in my Mozilla account, it's so dangerous for me if I loss this . Please sir as soon as possible fixed my problem and help me to find my all Mozilla account sync data.

Name- Mehedi Hasan Ujon Mozilla account email - [email removed] Mobile: [phone# removed from public support forum]

So, I have 3 devices I have sync turned on, two laptops, and android phone. Laptops are where I do most of my actual work work, but the phone is where I get ideas and orders and things like that from, so where I do a lot of that stuff from. Now, I know how to open all on the laptops, but, I have only found a way to do this one tab at a time on android.

and I have been slowly opening the tabs one at a time, but i have around 840 tabs left to open.

I know this will severely slow the phone down for a while, while it attempts to do this, but I am more than willing to set my phone down over night for this...

Ever since upgrading to the latest version I'm having all kinds of problems with my s22 Galaxy Android. Thinking somehow like on a PC it would save all my bookmarks I deleted the app and then reinstalled it only to find that I've lost everything! Is there a way to restore this?

Android Samsung fold 4 has had Firefox with bookmarks from initial set up..doesn't automatically add new bookmarks and no folders immigrated from other FF devices which work between themselves!

    I also get no sync listing when I hit the 3 vertical dots, tho the phone is listed as active I'm ff devices on mymacs!