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I just changed phones and providers. The provider transferred all data to the new phone, but Firefox and Firefox Focus did not transfer, and had to be reinstalled. I stored my passwords on Firefox and can't access them on my new phone. It keeps telling me to log in on my computer, but the only computer that was synced was lost or stlen a year ago while I was hospitalised for major surgery. I reported this to Mozilla at that time. I just need to access my passwords on my new phone. HELP!

Hello,

After reinstalling the app, I can no longer set up Sync since the accounts.firefox.com is loading infinitely. I understand that the iOS version is old but is there possibly a way to log in somehow?

So on a fresh macos install logging in to sync my addons/bookmarks etc isn't working. It either directs my to a setting on mobile that doesn't exist, or just says "account disconnected" and prompts to log back in - even though I'm already logged in! It's driving me a bit mad tbh. Any ideas what's happening?

I just purchased an android tablet to replace my old one. I'd like to transfer all of the log in names and passwords saved in Mozilla to the new tablet. Is there a way to do that?

Edit: A few hours later, and it magically works perfectly, feel free to close this. Annoyed at loss of data and it randomly fixing itself, but whatever. Sorry to anyone looking at this trying to find a solution as i did.

As in title, for context for a while I've been having minor issue with sync between these two devices, with the syncing being unreliable, often taking trying multiple times, closing and reopening mobile app, and opening a new tab to try and prompt a successful sync, as often the sync would "happen" but the tabs open on the mobile device would be outdated ones.

Today, sync failed to work at all, on both parts (Dekstop app, and android app), i couldn't see tabs from the other device on either device. Trying to resolve this issue, i relogged on both devices, set up and signed out of sync multiple times, disabled and enabled sync again, deleted mobile app cache and tried again, and even reinstalled mobile app and logged in again (which to my surprise, also wiped all my tabs, history, settings, which is quite an annoyance, but I'll leave as a loss). To note, both firefox PC and Android have autoupdate on, dekstop is up to date, though i think i noticed firefox app updating yesterday.

I have read through other firefox sync articles, but none of them provided a working solution. For information, i have noticed something that may be a hint or nothing , please see image attached (nr1). Another thing I've noticed is firefox view not showing it recognizes a connection, image attached (nr2). I am also providing an image of my connected services page, showing the desktop sign on and mobile sign in (whose last connected date does not update), image attached (nr3). Another curiosity is the refresh button in that page, when clicked, perpetually showing as "in progress", but not resolving or updating when i log in mobile app, to see that change only refreshing the page worked.

I really hope for some help with solving this issue. Firefox sync despite its unreliability has been a very convenient tool for me. Naturally if any extra info is needed, i am ready to provide it.

Trying to sync/share open tabs on my old phone to my new phone. Tried selecting Share>Share all tabs>Google Pixel 9 Pro XL

Each time I've tried that, it says Unable to send

Hoping for some help.

hello.i recently formatted my phone.and now i re installed firefox and logged in toy account.but there is no data in my browser such as passwords and bookmarks and any thing.please help me.what happened to my data?.thnx

Greetings. I am seeking assistance with transferring my existing data to my new Firefox account on my Samsung Android phone. I currently have data stored on my laptop as well as on my Samsung Android device. It includes bookmarks, saved passwords, and potentially browsing history. However, I am unclear on how to achieve this transfer properly. I would appreciate any detailed instructions or guidance you could provide, ensuring that I can successfully access all my important data on my new Firefox account. Thank you for your assistance! Best regards, Don

The online directions say that after logging in to Firefox on the desktop, that I should open the android app, click Settings and the click Sync and Save. But there is no Sync icon (see attachment) on the phone(android 14). On the laptop if I click on dd another Device it just takes me back to the same instructions. How do I sync the phone and computer?

I need someone to help me figure out how to export my Firefox passwords to my mobile phone. I'm trying to follow the instructions that are on the laptop but I'm just totally baffled. PLEASE HELP! YEAH HOW DO I SEND THE MOTHERFUCKER