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Updating app to 128.0 started new session, made old tabs inaccessible except through sync

I updated the app to version 128.0 through Mozilla's public CDN, and it prompted me to sign in again. When I did, I saw that all my open tabs were apparently gone. Howeve… (read more)

I updated the app to version 128.0 through Mozilla's public CDN, and it prompted me to sign in again. When I did, I saw that all my open tabs were apparently gone. However, I later found that, by checking cross-device sync, some of the tabs I had open were available to sync from the session I had open on my browser before, so it apparently thinks that my phone is a different device after this update, and my old session is now inaccessible. I would like to be able to either a) restore my old session, or b) open all my old tabs, including the ones that don't show in cross-device sync, on this new session, and delete the old one.

Asked by Rory 5 days ago

Firefox Sync Not Working

Firefox on my samsung galaxy A15 is not syncing my macbook pro Firefox bookmarks. Tried a few troubleshooting tips and still nothing. Instruction keep saying to pair fro… (read more)

Firefox on my samsung galaxy A15 is not syncing my macbook pro Firefox bookmarks. Tried a few troubleshooting tips and still nothing. Instruction keep saying to pair from within sync settings but i dont know what that means. My camera is the only way im able to scan qr codes.

Asked by triax46 1 week ago

after sync I lost the bookmarks that had been on my mobile device (kindle fire)

I setup sync, the device paired. It said it was syncing and when finished the bookmarks folder looked totally different on my kindle fire. I can not find any of the recen… (read more)

I setup sync, the device paired. It said it was syncing and when finished the bookmarks folder looked totally different on my kindle fire. I can not find any of the recently added bookmarks on the kindle. The History and Open Tabs are still the same, I didn't have those selected for sync. I checked and one password that I knew was previously incorrect on the kindle got updated to the correct one from the desktop. But I am worried about any possible passwords that were only on the kindle or were correct on the kindle and incorrect on the desktop, based on the bookmarks I suspect those were lost also. I was worried about this and had tried to find the profile data on the kindle but no file manager helped, I couldn't find it anywhere. And there doesn't seem to be a way to access profile manager on android. I also poked around with adb with no success. I was hoping to make a backup before using sync but I gave up and did sync anyway. Is there anyway to recover this data?

Asked by becyclist-temp 2 weeks ago

Last reply by Paul 1 week ago

Getting bookmarks from iOS 17 to desktop?

Windows corrupted my user profile so I lost everything... how do I get my bookmarks from Firefox iOS to my desktop PC? When I sign into my desktop Firefox it has nothin… (read more)

Windows corrupted my user profile so I lost everything... how do I get my bookmarks from Firefox iOS to my desktop PC?

When I sign into my desktop Firefox it has nothing - I am worried if I sync my iOS firefox it will delete all my bookmarks?

Asked by BB 1 month ago

Last reply by Paul 3 weeks ago

Recover Desktop and Mobile bookmarks

Hello Support! I am trying to recover my old and new bookmarks after I uninstallled tha App n then reinstall I can't find my tabs, or my old and new bookmarks! Please adv… (read more)

Hello Support! I am trying to recover my old and new bookmarks after I uninstallled tha App n then reinstall I can't find my tabs, or my old and new bookmarks! Please advise URGENT-Priority

Asked by fingersnaps10 3 weeks ago

Last reply by Paul 3 weeks ago

Sync isn't working on Android

I've seen too many threads about this issue. This has been around for four years straight. No one ever managed to solve this problem and developers didn't care either. … (read more)

I've seen too many threads about this issue. This has been around for four years straight. No one ever managed to solve this problem and developers didn't care either. I've tried everything I've found so far: 1. Force sync on Android after sync on Desktop; 2. Disconnect and reconnect everything; 3. Uninstall and install again Firefox on both devices; 4. Clear data on both devices; 5. Login in different ways (e-mail, qr code, etc.); 6. Turn off one device, sync and turn on later; 7. Disconnect all other devices that isn't related with this problem; 8. Activate and deactivate 2 Factor login; Anyways, this sync feature doesn't seem to work at all. Almost all threads ended up abandoned, just like the app itself. Do anyone ever found a reliable solution for this?

Asked by Vinícius Alves 3 weeks ago

Firefox saved passwords

Hi there, Hope you are all well. I'd like to get my old saved Passwords from my other ruined device Firefox account, Which I can't access now. Help is appreciated 😃. Rega… (read more)

Hi there, Hope you are all well. I'd like to get my old saved Passwords from my other ruined device Firefox account, Which I can't access now. Help is appreciated 😃. Regards Dr. Yasser Eltouny

Asked by Yasser Eltouny 3 weeks ago

Last reply by Paul 3 weeks ago

  • Solved

How do I sync (or export) my IOS passwords to Firefox for IOS

I have quite a lot of passwords stored in my iPhone. I would like to sync (or, if not possible, export) these passwords to my Firefox browser on the same iPhone. Many th… (read more)

I have quite a lot of passwords stored in my iPhone. I would like to sync (or, if not possible, export) these passwords to my Firefox browser on the same iPhone.

Many thanks!

Marco

Asked by Marco 1 month ago

Answered by Infinity__ 1 month ago

how to delete addresses on ios only

I deleted and reinstalled firefox mobile ios, but multiple incorrect addresses are still there. I cannot delete or modify them. There are no saved addresses on my firef… (read more)

I deleted and reinstalled firefox mobile ios, but multiple incorrect addresses are still there. I cannot delete or modify them.

There are no saved addresses on my firefox account that I am able to view from my desktop. The addresses appearing on firefox mobile are incorrect, and not the addresses from my contacts.

Asked by RittenRemedy 1 month ago

transfer bookmarks android phone to laptop

I'm trying to sync my bookmarks from my old (samsung S9+, firefox version 126.0.1) to my laptop & new phone (samsung S21+). On the old phone all the articles (specifi… (read more)

I'm trying to sync my bookmarks from my old (samsung S9+, firefox version 126.0.1) to my laptop & new phone (samsung S21+). On the old phone all the articles (specifically https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android#mobile::m126) say hit the 3 dots from the firefox search screen, tap "Sync and save your data". Well, I don't see that option.

On the laptop I see the 2D bar code, just can't scan it on the phone.

Any clues?

Asked by fleerbrt 1 month ago

Bad firefox sync instructions for iOS

The instructions are wrong and convoluted. How can I scan a QR code if it is on the iOS device???????? Mozilla just doesn't know how to get around the iOS limitations. … (read more)

The instructions are wrong and convoluted. How can I scan a QR code if it is on the iOS device???????? Mozilla just doesn't know how to get around the iOS limitations.

I will no longer use firefox on my iPAD if I can't sync my bookmarks from my Android/Windows bookmarks.

Asked by etootill99 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

synchronization from Pc to phone

I'm trying to synch from Laptop Windows to phone android. On screen instructions. Synchronise Firefox on your phone. Open FF on your mobile. Go to menu (3 dots) tap Sy… (read more)

I'm trying to synch from Laptop Windows to phone android. On screen instructions. Synchronise Firefox on your phone. Open FF on your mobile. Go to menu (3 dots) tap Synchronize and save data. There is nothing on the drop down menu that says this on my phone. I'm logged in on Laptop and Phone to Firefox.

Asked by zzz_z9 1 month ago

Export bookmarks

How do I export bookmarks either on my iphone or my iPad? All the instructions seem to be for desktop. There is no ‘manage bookmarks’ at the bottom of the bookmark menu. … (read more)

How do I export bookmarks either on my iphone or my iPad? All the instructions seem to be for desktop. There is no ‘manage bookmarks’ at the bottom of the bookmark menu. Desktop is not an option.

Asked by 2hhpsh7zpz 1 month ago

syncing Android

So I got a new phone and I'm trying to sync it with the old Android but it's like it literally has nothing but the login name. I still have to go login all these websites… (read more)

So I got a new phone and I'm trying to sync it with the old Android but it's like it literally has nothing but the login name. I still have to go login all these websites and it won't boot all my tabs from the old phone I don't even want to try to buy anything find out that I have to do all the credit card stuff again. I do not have a desktop right now

Asked by Pancakebut 1 month ago

syncing Android

So I got a new phone and I'm trying to sync it with the old Android but it's like it literally has nothing but the login name. I still have to go login all these websites… (read more)

So I got a new phone and I'm trying to sync it with the old Android but it's like it literally has nothing but the login name. I still have to go login all these websites and it won't boot all my tabs from the old phone I don't even want to try to buy anything find out that I have to do all the credit card stuff again. I do not have a desktop right now

Asked by Pancakebut 1 month ago

Firefox passwords not syncing across devices

For some reason accounts/passwords are not syncing on Firefox across my iPhone and MacBook. I have both signed into the account and have set up sync but it is not sharing… (read more)

For some reason accounts/passwords are not syncing on Firefox across my iPhone and MacBook. I have both signed into the account and have set up sync but it is not sharing across the devices.

Asked by CERO 1 month ago

Last reply by Infinity__ 1 month ago