Showing questions tagged: Show all questions

crash and lagging

when i have more than 10 pages open the app starts crashing, won't let me go back as well and sometimes just reloads. There were also situations in which he grabbed me wi… (read more)

when i have more than 10 pages open the app starts crashing, won't let me go back as well and sometimes just reloads. There were also situations in which he grabbed me without me doing anything. I have about 4-5 extensions (in the photo). I'm using Samsung Galaxy S24, my previous was A52 (I had no problem with it)

Asked by Nick Rusinov 6 days ago

Last reply by Paul 6 days ago

Android

Firefox continuously minimizes itself. I have uninstalled reinstalled cleared cache etc I'll be in the middle of reading an article and down it goes. It does not happen o… (read more)

Firefox continuously minimizes itself. I have uninstalled reinstalled cleared cache etc I'll be in the middle of reading an article and down it goes. It does not happen on other web browsers so I do not think it is my phone. I installed with recommended settings

Asked by richward250 1 week ago

  • Archived

watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (read more)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 8 months ago

Last reply by Paul 7 months ago

  • Archived

Full screen mode bug

When attempting to enter full screen mode on Firefox for Android, and to get into landscape mode, the browser appears to crash, keeps audio playing, and "entering full sc… (read more)

When attempting to enter full screen mode on Firefox for Android, and to get into landscape mode, the browser appears to crash, keeps audio playing, and "entering full screen mode" dialogue pops up. Have to open Firefox again, and can only be viewed in landscape mode while session is continued. To return to non-landscape mode, the app needs to be force stopped, otherwise you only get to see the left one third side of any web page you navigate to. Seems to have started with most recent update. Is there any way to fix?

Asked by fartnakker 1 year ago

Last reply by daniel278 1 year ago

  • Archived

Long press > New Tab doesn't restore tabs after Firefox crashes

Hello, I've told to report technical issues on this website. I've noticed an issue with Firefox iOS where, if Firefox silently crashes and I open a new tab by doing a l… (read more)

Hello,

I've told to report technical issues on this website.

I've noticed an issue with Firefox iOS where, if Firefox silently crashes and I open a new tab by doing a long press on the iOS home screen, then selecting New Tab, Firefox only opens that new tab and does not restore the previous session and all previously loaded tabs are gone.

That has happened to me multiple times now and I've had to then try and figure out which tabs I had open by going through the browser history, which is pretty annoying.

To prevent that, I'm pretty much not using the long press > new tab functionality at all anymore and instead I open the app first, then open a new tab. Sometimes, I'll open the app, and if the app crashes, THEN I'm asked if I want to restore the session. Then I have to make sure to not accidentally press NO cause it seems there's no way to get that session back afterwards.

I would suggest a few ideas to prevent this issue: - please offer a setting to auto-restore previous sessions after a crash, instead of asking - alternatively, if pressing NO, or opening a new tab from the homescreen with a long press, offer a way to restore a previous session somewhere on the new tab page

Asked by possimpible 1 year ago

Last reply by Paul 1 year ago

  • Archived

firefox for iOS crashes as soon as i try to type!

firefox for iOS 113.2 iOS 16.5 iPhone 8+ okay, so: this has only been an issue since i updated to iOS 16.5. i can open firefox for iOS without issue, and i think if i ju… (read more)

firefox for iOS 113.2 iOS 16.5 iPhone 8+

okay, so: this has only been an issue since i updated to iOS 16.5. i can open firefox for iOS without issue, and i think if i just tapped into the search bar that might be fine? (unclear.) but what i know is that as soon as i try to type in the search bar, the app crashes! how can i fix this?

Asked by violet.clare.kelly 1 year ago

Last reply by Paul 1 year ago

  • Archived

A number of my tabs will not load at all, and when I tap on them enough to try to load other options, the entire app crashes

I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being… (read more)

I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being very old. I was trying to clear some of them up and I noticed that a good portion of them will not load. Even though I can see their titles in the tab, when I select them, only a blank white page loads up, not even with a URL bar, so I am unable to reload the site. When I try to tap on the tab for longer than a few seconds to bring up additional options, the whole app crashes.

What can be done about this?

Asked by dschlessinger 11 months ago

Last reply by Paul 11 months ago

  • Archived

Firefox iOS crashes continuously

Hello Since few week I’m not able to use fiorefox on my iOS devices (iOS 16.5). The application is unusable :( it crashes in few seconds even if I don’t try to open … (read more)

Hello Since few week I’m not able to use fiorefox on my iOS devices (iOS 16.5). The application is unusable :( it crashes in few seconds even if I don’t try to open new tabs. I tried to remove the app and reinstall again Firefox but without success at the moment I have the version 114.3. Do you have any suggestions on what I can try? I don’t know if this can help but Firefox focus and DuckDuckGo browser are working fine on my devices (I guess they share a good amount of the Firefox source code)

Thanks a lot Andrea

Asked by Ag87 1 year ago

Last reply by Ag87 11 months ago

  • Archived

Firefox freezes on iOS

I posted a review on the iOS market and received an email asking to post on this forum. Firefox freezes several times an hour. It crashes every three hours. I installed … (read more)

I posted a review on the iOS market and received an email asking to post on this forum.

Firefox freezes several times an hour. It crashes every three hours. I installed the Adblock Pro extension (free version). Maybe it’s related but I have not noticed anything related to the extension. Safari doesn’t crash and uses the same extension.

The only point to use Firefox on iOS is the password manager and dark mode. Printing is inferior because it forces pagination.

Asked by public_root 1 year ago

Last reply by Bithiah 1 year ago

  • Archived

Using full screen on websites closes app

Not exactly sure what update started this but it worked fine before. I use Firefox on s23 ultra and tab S8 ultra. Both are signed into and I've tried to reinstall the app… (read more)

Not exactly sure what update started this but it worked fine before. I use Firefox on s23 ultra and tab S8 ultra. Both are signed into and I've tried to reinstall the app but still doesn't fix the problem. If I go on YouTube or a website that has video, if I click on full screen the app closes down but keeps playing the video. If I open the app and hit full screen again it then works and fills the screen with the video. If I could go back to a month ago maybe since this is pretty new bug. I do have add-ons but even with a clean install and no add-ons it still does the same thing. Was referred here from the play store.

Asked by alangarcia300 1 year ago

Last reply by alangarcia300 1 year ago

  • Archived

Firefox hard crashing OS

Poco F2 Pro is hard crashing requiring device reboot, starting maybe a week ago, and has happened three times. I don't know if it's hardware related but I've not seen the… (read more)

Poco F2 Pro is hard crashing requiring device reboot, starting maybe a week ago, and has happened three times. I don't know if it's hardware related but I've not seen the behaviour in other apps. I'm not using beta version.

Asked by polysemantic 7 months ago

Last reply by Paul 7 months ago

  • Archived

Issue with Youtube in full screen mode : it won´t exit full screen mode , video player controls innoperative

Recently I migrated to Firefox to get rid of the unbearable heavy load of ads on Chrome and would be satisfied with such change if it was not by the slow way Firefox hand… (read more)

Recently I migrated to Firefox to get rid of the unbearable heavy load of ads on Chrome and would be satisfied with such change if it was not by the slow way Firefox handles Youtube player. As I touch to maximize the screen it is a painful process : the image rotates to a smaller rectangle and after some seconds finally fills up the screen. Once in full screen video player control no longer works. The same did not occur with Chrome , in full screen I used to have control. I noticed previously on my desktop running Windows 10 that Fireworks it is much slower to go full screen on Youtube and to exit full screen. I think Firefox handles with more difficulty the Youtube player than Chrome , or perhaps I am missing something. Unfortunately I think I will have to return to Chrome on Android.

Asked by Ron Wolpa 8 months ago

Last reply by Paul 7 months ago

  • Archived

Focus freezes, iOS goes black, reboots after latest iOS iPhone iPad update to 15.7.x

Especially for some sites, such as the Washington Post, when attempting to clear Focus by tapping the trash can, Focus freezes, then (both) the iPad or iPhone go black wi… (read more)

Especially for some sites, such as the Washington Post, when attempting to clear Focus by tapping the trash can, Focus freezes, then (both) the iPad or iPhone go black with a small spinning circle, rebooting to iPad's/iPhone's entry screen. This started happening recently, in early 2023, after updating iOS. Very very very (did I say "very"?) annoying. If this is not a current Focus bug report, it should be.

Asked by seh1593 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox on iPad crashes and is very slow

Hey, Since I've updated my ipad to the newest os (15.7) my Firefox got really slow and buggy. Often it simply crashes once it's loading a page. I am not be able to use my… (read more)

Hey, Since I've updated my ipad to the newest os (15.7) my Firefox got really slow and buggy. Often it simply crashes once it's loading a page. I am not be able to use my enpass password manager anymore too... It simply won't show the keyboard once I want to log into anything. A look in the reviews section of the app store shows me I am not alone.

What's going on? I am using Firefox on so many devices but not on my ipad it's just not usable anymore.

Thanks in advance for help .

Asked by Julian 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox crashed constantly few seconds after opening, app is unusable (ff: 106.2, iOS: 16.0 - 20A362)

After a Firefox update the app stopped working. It crashes all the time when being open. Firefox asks if I want to restore tabs, but no matter the answer it always cras… (read more)

After a Firefox update the app stopped working. It crashes all the time when being open.

Firefox asks if I want to restore tabs, but no matter the answer it always crashes. I did reinstall the app on the phone - did not help.

Here is the video of two consecutive crashes: https://youtube.com/shorts/lHyN8Lq1GBY

Asked by firefox.com45 1 year ago

Last reply by Paul 1 year ago

  • Archived

firefox crashing phone app

while performing a download, "com.android.phone has stopped" apears, the signal strenght indicator in the upper right restarts(disappears, reappears with the 4G mark, the… (read more)

while performing a download, "com.android.phone has stopped" apears, the signal strenght indicator in the upper right restarts(disappears, reappears with the 4G mark, the mark disappears and the indicator works after), after that the phone service and the phone app work normally. the download finishes normally.

using motorola e7 plus, android 10

tried restarting the phone, deleting cash and data of phone app, deleting cash of firefox

tried downloading using google chrome, all work normally.

it is possible that the issue started happening after I updated firefox but It's possible that it was happening before too.

Asked by matko.lysy 9 months ago

Last reply by matko.lysy 9 months ago