Showing questions tagged: Show all questions

Sync to Android phone broken

I've had no issues with Firefox Sync on desktop but frequent issues on Android. I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=18790… (read more)

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

  • After scanning QR code: "500 Error Oh dear, something went wrong there"
  • After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
  • After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
  • After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

Asked by DB 1 week ago

Last reply by DB 1 week ago

Google on iOS Firefox

Hello, recently switched over to Firefox. Whenever I exit Firefox and reopen it to search something, I am signed out of my Google account. If I refresh the page it signs … (read more)

Hello, recently switched over to Firefox. Whenever I exit Firefox and reopen it to search something, I am signed out of my Google account. If I refresh the page it signs back in. Is there any way to prevent this?

Asked by w_meade 1 month ago

sign in

I am using a Android device, I am finding sync issues in login to my browser, a computer screen is active on my device may be through wch a shared browser is connected. I… (read more)

I am using a Android device, I am finding sync issues in login to my browser, a computer screen is active on my device may be through wch a shared browser is connected. I am not sharing my connection with any one nor I have a computer system for my internet access. While signing in its showing a authorisation error. My internet connection is totally private and confidential & personal wch I am the only user. Why is that I am finding authorisation error and who is the one who authorises me...?? I don't have any authoriser for my acount or browser

Asked by KRISHNANANDA PRABHU 2 weeks ago

account security issues

Hello Mozilla company. Sorry for this email but it's just a brief one. I'm thanking ghostery app extension for I believe it helps a lot tracking unidentified websites ent… (read more)

Hello Mozilla company. Sorry for this email but it's just a brief one. I'm thanking ghostery app extension for I believe it helps a lot tracking unidentified websites entering my account but I am not am expert to believe that I am safe now,with this query I would humbly ask for your help to assess and confirm if there is or nothing at all Any issues on my account. If you believe my message is not essential , please disregard this . Thanks and More power to Mozilla company

Asked by Ryan Jess Crave 23 hours ago

  • Solved
  • Archived

sync on android stuck on working when logging In.

I'm trying to login to my Firefox sync account, and when I login with email or qr code I get stuck with the screen saying warning. Soon after I left my phone to login and… (read more)

I'm trying to login to my Firefox sync account, and when I login with email or qr code I get stuck with the screen saying warning. Soon after I left my phone to login and came back 15 minuets, and it continued "working".

Asked by causingnose5432 1 year ago

Answered by causingnose5432 1 year ago

  • Solved
  • Archived

Firefox Nightly Installation

If I want to installt he nightly version for Android on my phone. Will it be better to uninstall the common version before? Can the present settings, passwords and bookma… (read more)

If I want to installt he nightly version for Android on my phone. Will it be better to uninstall the common version before? Can the present settings, passwords and bookmarks be transfered from the common version to the Nightly. Any useful tips or recommendations, please? Thank you very much for the help provided.

Asked by Straydog 1 year ago

Answered by Paul 1 year ago

  • Archived

account emails

I've received an email about the change from Firefox account to Mozilla account. But it came to an email address that I removed from my Firefox account months ago, and no… (read more)

I've received an email about the change from Firefox account to Mozilla account. But it came to an email address that I removed from my Firefox account months ago, and not to either the primary or the secondary email addresses that are on the account now. How come?

Asked by thomson91400 7 months ago

Last reply by nicholas.thayer 7 months ago

  • Archived

sync computer with phone

Hello, I cannot find the option that says sync and save data. Also, there's no way to scan the QR code. I follow the instructions but the sync and save data option is ju… (read more)

Hello,

I cannot find the option that says sync and save data. Also, there's no way to scan the QR code. I follow the instructions but the sync and save data option is just not in the menu.

Thank you, Kristina

Asked by kmbaliko 1 year ago

Last reply by kmbaliko 1 year ago

  • Archived

passwords OTPs and verification code access

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also … (read more)

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also I keep having to log onto Firefox browser as it does not allow me to stay lodged in does it need to be updated or is there something else I should be doing. [email address]

Asked by ANNA HELENA 10 months ago

Last reply by Paul 10 months ago

android sync and save data does not appear

i have a mozilla account. I am pretty sure I am logged in on both desktop, laptop and android. no matter what I do, the "sync and save data"option on android does not ap… (read more)

i have a mozilla account. I am pretty sure I am logged in on both desktop, laptop and android.

no matter what I do, the "sync and save data"option on android does not appear. when I view the qr code on my android galaxy a14 5g android version 13 it takes me to the google play store where my choices are open or uninstall. when I tap open, it asks "do you want to leave firefox?". google play screen re-appears. 2nd time I tap to open, it just displays the url and android browser is blank. mzl.la/3NDxAIS

how can I sync my android version 121.1.0 to my desktop?

Asked by dalejanus 4 months ago

Last reply by dalejanus 4 months ago

  • Archived

Can't get 2fa codes on authenticator app

Hi, just switched phones, setting up FF on my new phone. Went to establish a sync. Scanned the QR code on the desktop. Approved on the phone. Now it says the other device… (read more)

Hi, just switched phones, setting up FF on my new phone. Went to establish a sync. Scanned the QR code on the desktop. Approved on the phone. Now it says the other device, i.e., my desktop must approve. The desktop wants a 6 digit 2fa code from my authenticator app. That's nice, but it is a new phone and I don't have FF set up in the authenticator app yet. I have a bunch of backup codes, but none is a 6-digit code. There is no alternative method suggested (like texts, emails).

Perhaps I'm missing something simple, since I've done this before, although years back. But how do I get my phone in sync without 2fa codes from an authenticator app? Thanks in advance.

Asked by monsieurms 1 year ago

Last reply by monsieurms 1 year ago

  • Archived

firefox likewise on iphone

I will call this syncing actually it is not. I have lockwise on my iphone. I AM SIGNED INTO my mozilla firefox account on my laptop. I discovered my lockwise passwords w… (read more)

I will call this syncing actually it is not. I have lockwise on my iphone. I AM SIGNED INTO my mozilla firefox account on my laptop. I discovered my lockwise passwords were no longer on my ios device. Trying to sign into my firefox lockwise account and it tells me password invalid, laptop signed in? What i need is to get my firefox passwords back to my lockwise firefox account to import them to another password manager. can you help please.

Asked by rbentrup 1 year ago

Last reply by Paul 1 year ago

How to get Spotiflyer with Firefox for Android?

hello, i want to download Spotiflyer APP by using Firefox on my android phone but i'm facing some issues anyone guide me how to download Spotiflyer on my android phone. … (read more)

hello, i want to download Spotiflyer APP by using Firefox on my android phone but i'm facing some issues anyone guide me how to download Spotiflyer on my android phone.


Thanks

Asked by spotiflyeronline 5 months ago

Last reply by Paul 5 months ago

  • Archived

Passwords content empty unusable new ipad

Hello, Setting up a new iPad and signing into Mozilla fire fox, I found myself though I see on my phone I have more than one Mozilla account. On the iPad there are sever… (read more)

Hello, Setting up a new iPad and signing into Mozilla fire fox, I found myself though I see on my phone I have more than one Mozilla account. On the iPad there are several with no username and no password. This is the case for Amazon? as well. For example, Amazon, UK Amazon, Germany, Amazon it’s only Amazon? france, Amazon?, USA, etc.. each time I have to write in my email and look up my password on another device, and then ask the iPad to remember the password and the password is NEVER remembered. Sorry, I don’t know why all caps. I am hoping a synch will clear things up, but do I sing from my phone or do I sync from an old computer? If I do have several Mozilla accounts, probably because I encountered password trouble and created a new ID, there could be a great amount of Helter skelter. If I sync more than one of these to the new device, will they all remain on the device or will they be faithful to the account that I am signed in on?

How do I tell which account I am using in Mozilla fire fox

Is there a trick to get Mozilla firefox to merge with the one on my phone for example, where things seem to be pretty straightforward.

I apologize because I’m not asking a clear question. Has anybody run into a problem of having their fire fox password system absolutely non-functional, and in addition to that on an Apple device, that the iCloud Keychain doesn’t want to remember the password, either, nor do the websites want to “remember me”.

If I know more, I’ll come back for help. Thank you, thank you all very much.

MD

Asked by M 11 months ago

Last reply by jjaannee666u 11 months ago