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Firefox won't load

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I us… (read more)

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I use Microsoft edge I don't have issues.

Asked by mikeld5742 6 months ago

Answered by James 5 months ago

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Tabs will not open Firefox

When I open Firefox, none of the tabs will open to the website. All of my old tabs were there but don’t show anything. If I open a new tab it will open but will not show … (read more)

When I open Firefox, none of the tabs will open to the website. All of my old tabs were there but don’t show anything. If I open a new tab it will open but will not show anything. I tried to refresh Firefox, and the tab not open. I tried to close fire fox and reopen it and fire fox would not reopen. I tried restarting my computer and opening Firefox and Firefox will not open. I tried to uninstall Firefox and my computer told me that Firefox was running. I shut down my computer and then uninstall Firefox. When I reinstalled Firefox it would not open.

Asked by Behmer01655 6 months ago

Answered by James 5 months ago

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Firefox Browser is not working, but I know internet is connected because other browsers are working (Edge and Chrome).

I opened Firefox today like I do every day and every tab I open gives me nothing. I thought the internet might be down, but after talking with co-workers, they have inte… (read more)

I opened Firefox today like I do every day and every tab I open gives me nothing. I thought the internet might be down, but after talking with co-workers, they have internet. I opened Chrome and Edge, and can connect to websites with no problems. I can't do anything on Firefox right now. I couldn't even connect with support through Firefox. I restarted my computer twice hoping that would be a good starting point, but no change in Firefox.

Asked by akdbach 6 months ago

Answered by TyDraniu 6 months ago

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Restore tabs

After the most recent "upgrade", I cannot access my old tabs and there is no restore previous session option under history, plus everything is exceedingly slow. How do I … (read more)

After the most recent "upgrade", I cannot access my old tabs and there is no restore previous session option under history, plus everything is exceedingly slow. How do I contact a staff member? What is a telephone number for support?

Asked by dft17 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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Firefox Unable to load pages, or show any response at all

Well firefox was fine yesterday, today i open my computer up and it will not load anything. No home screen, type something in it doesnt try to load. I cannot open setting… (read more)

Well firefox was fine yesterday, today i open my computer up and it will not load anything. No home screen, type something in it doesnt try to load. I cannot open settings, i can click it, but it does nothing (the hamburger drop down works)

I have: Checked firewall Reinstalled firefox 3 times, to default settings x2 Restarted my computer x2 Shut down my computer Reinstalled microsoft visual c++ 2015-2022 Updated windows Shut down firefox many times within task manager Refreshed firefox Clear startup cache Safe mode (forefox) Checked antivirus (Not in order)

Edge works fine, but firefox is goofy.

Pc information: Amd ryzen 5 3600 6-core 16.0gb ram 64bit Windows 10 home Version 21H2 Osbuild: 19043.1526 Ethernet connection (also tried wireless, same results) 1tb free space

Firefox information: 97.0

The picture is about as much as it’ll do, sorry for the photo of screen, i am typing this on mobile

Asked by toddo212213 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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Firefox browser stopped working

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermitten… (read more)

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

Asked by careyshoward 6 months ago

Answered by TyDraniu 6 months ago

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Firefox isn't loading pages or the browser.

Firefox updated automatically and stopped working correctly afterward. This included: instances of the browser not opening after closing all tabs (I have been unable to o… (read more)

Firefox updated automatically and stopped working correctly afterward. This included: instances of the browser not opening after closing all tabs (I have been unable to open Firefox again unless restarting/shutting down and booting up the pc again), webpages failing to load properly (seen in attached screenshot), links to websites or content like videos on YouTube failing to load if right-clicked and the option "Open Link in New Tab" is selected and must be clicked at least twice, otherwise they fail to load like in the screenshot, and hanging while connecting to some websites with certain addons active (namely google.com). I also have reason to believe trying to fix these issues crashed my computer by locking it into a perpetual loop of crashing, collecting error data, restarting, and crashing again. Going back to Chrome to write this, I have had no problems.

I have tried refreshing Firefox several times, disabled hardware acceleration in the options, reinstalled about three times after deleting all Mozilla folders on my pc, disabled browser addons one by one to determine if one of them was causing problems, and removed and added Firefox to my firewall's allowed connections at least seven times by now.

tl/dr; Firefox broke after it automatically updated and I tried every solution I could search up. The browser still isn't working. Please help?

Asked by CaptainExtremis 6 months ago

Answered by James 6 months ago

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Firefox fails to launch

I am setting up new laptop running windows 10. I have installed Firefox browser several times with same result. Once installed Firefox will not launch reliably. If I rest… (read more)

I am setting up new laptop running windows 10. I have installed Firefox browser several times with same result. Once installed Firefox will not launch reliably. If I restart computer, firefox will sometimes launch. Very frustrated, have used Firefox for 10 years on several machines with no issues. I am running Firefox 96.03 on a different laptop with no issues. Can I upload an older version of Firefox on my new laptop or can you help me fix the new version so it will work?

Asked by tom295 6 months ago

Answered by TyDraniu 6 months ago

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Firefox won't open

Last night Firefox was running fine. I closed everything and left for a couple of hours. When I came back and opened Firefox everything was blank. There was a blank open … (read more)

Last night Firefox was running fine. I closed everything and left for a couple of hours. When I came back and opened Firefox everything was blank. There was a blank open tab, no response to any input in the address bar, nothing. So, I closed the window and tried again - this time it didn't even open. However, Task Manager showed Firefox running with 6-7 entries, all of which I used "End Task" on. I rebooted the computer and nothing had changed. It wouldn't open but it showed up a few times in Task Manager. I tried a Refresh - no change. I tried reinstalling - no change. I uninstalled and tried reinstalling - no change.

Finally, in desperation, I uninstalled, used "RegEdit" and deleted every entry I could that had "Firefox" in it. Then I reinstalled fresh - Firefix Installer didn't know it had ever been on my computer. Same result.

Honestly, I'm completely out of ideas. I can't try anything in Firefox because it won't open and I've deleted all the files and reinstalled and still no joy. Obviously, there is some file it's trying to use that is corrupted or something that isn't just a part of Firefox.

Any suggestions???

Asked by CoolNQuiet 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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Wont load

Hello All, I'm having a issues with firefox on windows 10. I have been using it for years and this is the first time i have had this issues. Firefox will not load, if it … (read more)

Hello All, I'm having a issues with firefox on windows 10. I have been using it for years and this is the first time i have had this issues. Firefox will not load, if it dose it just a blank screen, I can not go out to any web page. I have tryed the work around, uninstall and reinstall noting is working. Has any see this before. My last step is looking like reinstalling windows be seeing how firefox is working on other PC i have in the house i do not wish to do this. Can any one please help me.

Thanks

Asked by gennisthegreat2 6 months ago

Answered by FredMcD 6 months ago

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Firefox wont load anything

Will not load anything. It will start up in a new tab, cannot open about:config, cannot open settings, bookmarks, nothing. It will not go anywhere, do anything or show … (read more)

Will not load anything. It will start up in a new tab, cannot open about:config, cannot open settings, bookmarks, nothing. It will not go anywhere, do anything or show anything at all.

Asked by Ron 6 months ago

Answered by Ron 6 months ago

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Browser opens, but no pages load and the button to log into my account does not work

I could not find the same problem, or any solution, when I searched the knowledge base. i have uninstalled and reinstalled Firefox twice. The problem started after a Fi… (read more)

I could not find the same problem, or any solution, when I searched the knowledge base. i have uninstalled and reinstalled Firefox twice. The problem started after a Firefox update on 2-12-22

Asked by dianne.dichter 6 months ago

Answered by James 5 months ago

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Firefox web browsing is glacial/not working (out of nowhere)

Hello, I have not been having any issues with Firefox for about a year. Yesterday morning, when I came into the office and loaded up Firefox the same way I had been for a… (read more)

Hello, I have not been having any issues with Firefox for about a year. Yesterday morning, when I came into the office and loaded up Firefox the same way I had been for a year, it was not behaving in the way I would expect. Web pages were not loading and I wasn't able to 'refresh' pages in the normal way. Firefox is basically unusable for me at this point. Here is a loom video showing the problem I am having: https://www.loom.com/share/38872d349a6a4dd083a5afae4e7a67fb

Asked by kevindcoryell 6 months ago

Answered by TyDraniu 6 months ago

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new tabs are blank. can't open websites.

I've done everything I can think of. I've ended the task, restarted my pc, uninstalled, reinstalled. Nothing has helped. It's a miracle I can still launch the file, it ma… (read more)

I've done everything I can think of. I've ended the task, restarted my pc, uninstalled, reinstalled. Nothing has helped. It's a miracle I can still launch the file, it maybe starts once every 7 tries. I have no idea what happened or what I'm doing wrong, but its been like 2 hours and I'm still beyond lost.

Asked by saucedochristian86 6 months ago

Answered by cor-el 6 months ago

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My laptop took an update on 2/8/22 and my Firefox stopped working.

My laptop took an update on 2/8/22 and my Firefox stopped working. The toolbars showed up, but nothing in the main window and most sites wouldn't open. I uninstalled an… (read more)

My laptop took an update on 2/8/22 and my Firefox stopped working. The toolbars showed up, but nothing in the main window and most sites wouldn't open. I uninstalled and reinstalled. It would work correctly for a couple of sites, but would just stop working. Only the toolbars (bookmarks and search) were on the screen. I removed the app data for Mozilla and uninstalled and re-installed again. It again worked normally, but only for a few minutes. Just toolbars and a white main window. My laptop was running Windows 10 when this happened. I went ahead and installed Windows 11 and did another re-install. Same thing. It worked for a short time and then quit. It doesn't seem to matter if I sign in and sync or not. I hope there's a fix for this. I love my Firefox! I'm using a different computer to send this. It is a Windows 10 machine that has the same update, and Firefox is working fine on this machine.

Asked by larrysportsman 6 months ago

Answered by James 5 months ago

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extension wouldn't work freeze 6 to 8 instances in task manager

Browser stopped responding. Extensions didn't work. Regular reinstall left me in the same situation. I have tried to do a clean install 4 or 5 times. Deleted profiles,… (read more)

Browser stopped responding. Extensions didn't work. Regular reinstall left me in the same situation.

I have tried to do a clean install 4 or 5 times. Deleted profiles, went on a hunt for files to eliminate.

will do a google search 3 or 4 times after reinstall, but won't connect to other sites then it won't connect to google either. I'll get the 6 to 8 instances in the task manager that I have to kill.

Asked by wgharbuck 6 months ago

Answered by FredMcD 6 months ago

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Firefox Refuses to attempt connections to websites

When attempting to load websites in firefox, i enter a URL into the address bar and hit enter and then... Nothing. It's like Firefox isn't even attempting to begin a conn… (read more)

When attempting to load websites in firefox, i enter a URL into the address bar and hit enter and then... Nothing. It's like Firefox isn't even attempting to begin a connection to websites. I have tried multiple uninstall/reinstalls of the program, I have removed all extensions I can, I've attempted clearing my cache, none of these things worked. the version I have installed is 97.0.

Asked by carnatorian 6 months ago

Answered by FredMcD 6 months ago