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Screenshot not downloading after selecting "save visible"

The screenshot function seems to have a bug. The function works as far as selecting "save full page" or save visible" but the image download never happens. Version is up … (read more)

The screenshot function seems to have a bug. The function works as far as selecting "save full page" or save visible" but the image download never happens. Version is up to date and I have restarted but the issue persists.

Asked by cmscharf 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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Certain videos within the Firefox web browser refuse to play with sound.

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine… (read more)

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine. Any videos on Reddit are fine. But many videos, most commonly on boorus and streaming sites I cannot name here, will not play. The volume on the video slider is all the way up, the Firefox application is not muted, the site is not muted, and the tab is not muted. The only thing that makes those videos play audio is if I left click on them to open them in another tab by themselves. While it solves the issue, it's still an extremely inconvenient way to go about my browsing. I know for a fact that this is a Firefox problem because those same videos on those same sites work perfectly fine within other browsers. Please, does anybody know of a solution to this issue?

Asked by Anyelo 11 months ago

Answered by Anyelo 11 months ago

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Firefox Android (132.0.2 & 133.0b8) regularly hang after changing to another app and then returning to Firefox

Xiaomi 14 - HyperOS 1.1.3.0.VNCMIXM - Android 15 AQ3A.240627.003 This hang is not consistent. I have been switching back and forth to get details for this thread with no… (read more)

Xiaomi 14 - HyperOS 1.1.3.0.VNCMIXM - Android 15 AQ3A.240627.003

This hang is not consistent. I have been switching back and forth to get details for this thread with no issue. But very frequently when I have switched away from Firefox to another app and then returned to Firefox the app has completely frozen. I can see everything clearly but can do nothing at all (neither the web page or Firefox). I haven't yet identified a pattern.

132.0.2 has Relay and CashRewards installed. 133.0b8 is vanilla.

I'm using gesture controls on HyperOS to switch apps.

No issues with any other apps.

Is this where I report such things?

Asked by L M 12 months ago

Answered by welchia 12 months ago

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Where is this URL "Suggestion" Coming From and How Do I Turn Them Off?

The topmost item shown in the URL bar and the entry just below above the words, Firefox Suggest is an irritant for me. Where is this coming from and how do I eliminate th… (read more)

The topmost item shown in the URL bar and the entry just below above the words, Firefox Suggest is an irritant for me. Where is this coming from and how do I eliminate this from the suggestions/autocomplete? I know it is NOT in my bookmarks and not in my browsing history.

Thanks for your help.

Asked by whitedavidp 5 months ago

Answered by Denys 5 months ago

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new firefox UI is useless

my extensions got unpinned and the new tab button is gone, the tab overview is gone, the extension button is to the left of the address bar, the back and forward buttons … (read more)

my extensions got unpinned and the new tab button is gone, the tab overview is gone, the extension button is to the left of the address bar, the back and forward buttons are to the left of the address bar, the back and forward button are swapped, WHY.

In the screenshot i pinned the 3 extesions i use again, they were unpinned before

Asked by Phantom 1 year ago

Answered by cor-el 1 year ago

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Firefox will not open on first attempt.

I run the latest version of Firefox. Lately it refuses to open on first attempt - be it from a start menu link or double-clicking the shortcut on my desktop or trying to… (read more)

I run the latest version of Firefox.

Lately it refuses to open on first attempt - be it from a start menu link or double-clicking the shortcut on my desktop or trying to open a html file directly.

It's annoying and i'd like to fix it.

I've done all the usual stuff like clearing the cache.

tia.

Asked by Crypt 1 year ago

Answered by Crypt 1 year ago

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Send website error report for a web page

I am trying to send an error report for a website to Mozilla. I got to the menu (3 vertical lines in the upper right) but there is no option to send an error report. … (read more)

I am trying to send an error report for a website to Mozilla. I got to the menu (3 vertical lines in the upper right) but there is no option to send an error report.

Asked by 343ttid 12 months ago

Answered by cor-el 12 months ago

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How to show all bookmarks not just recent ones?

I got a new PC and tried to import my Firefox bookmarks. But on the right side menu when you click bookmarks, it only show recent ones which actually aren't recent at all… (read more)

I got a new PC and tried to import my Firefox bookmarks. But on the right side menu when you click bookmarks, it only show recent ones which actually aren't recent at all. How do you get that selection to show all of the bookmarks instead of recent?

Also I'm still getting a prompt underneath the address box to manage bookmarks and I can't get rid of it. How do I clear that out?

Asked by Jezza819 5 months ago

Answered by Denys 5 months ago

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Websites such as youtube and google don't load

Youtube's side panel on the left does not load at all, the videos on the homepage do but none of them can be played. When I play a video the website doesn't load that eit… (read more)

Youtube's side panel on the left does not load at all, the videos on the homepage do but none of them can be played. When I play a video the website doesn't load that either. I only get an hourglass icon on the tab. Image attached.

Google search results don't show up immediately, despite being loaded. Only after about 7 seconds. Image attached.

I don't have this issue on other browsers. It has only started occurring 3 days ago, I'm clueless as to what the cause may be.

Solutions I have tried: 1. Restarting my PC. 2. Turning off all my extensions. 3. Running Firefox in troubleshoot mode. 4. Refreshing Firefox.

Asked by akmalkohi13 11 months ago

Answered by akmalkohi13 11 months ago

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Netflix does not work

Netflix says I need the the latest version of firefox. At the top of the screen it says "Firefox is installing components needed to play the audio or video on this page. … (read more)

Netflix says I need the the latest version of firefox. At the top of the screen it says "Firefox is installing components needed to play the audio or video on this page. Please try again later"

As far as I can tell nothing is installing and I need to actually do something to resolve this issue. Unfortunately I don't know what. Please help me resolve this issue.

Asked by Boklasarmarkus 11 months ago

Answered by TyDraniu 11 months ago

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How To Add Back Small Search Bar

Hello! Several days ago I had to make a new Win10 computer account and being that when my FireFox reinstalled all my settings from my FireFox Account after signing in I n… (read more)

Hello! Several days ago I had to make a new Win10 computer account and being that when my FireFox reinstalled all my settings from my FireFox Account after signing in I noticed the small search bar at the top where you could use a different search engine was missing. I have been racking my brain to figure how to get it back. Could someone be so kind as to let me know how do I get the small search bar back at the top. Thank you.

Respectfully, Don

Asked by new_aged2perfection 1 year ago

Answered by cor-el 1 year ago

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Firefox added a bloated searchbar that takes up too much space when I type into it.

How do I stop it from appearing please? It's the address bar.. field. I don't know what to call it, english is not my native language. I just want it to remain small and … (read more)

How do I stop it from appearing please? It's the address bar.. field. I don't know what to call it, english is not my native language. I just want it to remain small and static like it always did. Now it becomes a huge field that takes up too much space and blocks my vision and I just want it to disappear.

I wish Firefox would stop changing stuff like this.

Asked by riyaso7287 11 months ago

Answered by riyaso7287 11 months ago

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Does FF block AI overview?

I use Google search and do not like the AI overview feature. In the Chrome, Edge, and Opera browser I've added an extension that blocks the AI. What I've noticed when I u… (read more)

I use Google search and do not like the AI overview feature. In the Chrome, Edge, and Opera browser I've added an extension that blocks the AI. What I've noticed when I use FF I see no AI results when using Google search and I've not added an AI overview block extension. Is there something different about FF that prevents AI results from showing without the need for an extension? I look forward to your comments. Thanks

Asked by arejfour 1 year ago

Answered by ThePillenwerfer 1 year ago

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WSJ Site only works in Private Browsing correctly

WSJ did some sort of update and now things are broken in the regula browser. I've tried disabling all my extensions, putting multiple sites on the cookies exceptions lis… (read more)

WSJ did some sort of update and now things are broken in the regula browser. I've tried disabling all my extensions, putting multiple sites on the cookies exceptions list and turning off protection in regular mode and it does not work. Private Browsing works out of the box no issues.

The main way to know if you have issues is do you see the stock ticker near the top of the webpage, your name with account info, and some drop down windows. The Live Update sub-websites are broken. I think WSJ on some sites like those thinks I'm not logged in or can't verify I'm logged in.

Its weird. I've had similar things on FireFox before, what is regular mode doing? Why does Private browsing work? Can I somehow "force" the same settings in a regular windows on a per Website basis? This doesn't seem possible at this point.

Asked by Justin 1 year ago

Answered by Justin 1 year ago

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GMX Mail Error mit Mozilla Firefox for Zorin 1.0 Version 132.0 (64-bit)

I use Zorin OS 17 Pro and Mozilla Firefox for Zorin 1.0 Version 132.0 (64-bit). Currently I get an error after logging in to gmx.net “Your browser is not supported. You… (read more)

I use Zorin OS 17 Pro and Mozilla Firefox for Zorin 1.0 Version 132.0 (64-bit).

Currently I get an error after logging in to gmx.net “Your browser is not supported.

You are trying to log in to your GMX mailbox with an outdated browser. For security reasons, this is not fully possible. We therefore recommend that you use an up-to-date browser. ”

Can you please fix this error?

Asked by Marcus Grunwald 1 year ago

Answered by Marcus Grunwald 1 year ago

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Sidebars keep vanishing

The bookmarks sidebar disappearing is creating inconvenience and I´m always having to use CNTL-B to recover it, even after I have selected View/Sidebar/Bookmarks which h… (read more)

The bookmarks sidebar disappearing is creating inconvenience and I´m always having to use CNTL-B to recover it, even after I have selected View/Sidebar/Bookmarks which has a tick. Each time I change sites it deletes the tick.

I checked the about:config toobars and I cannot find it, or am I in the wrong place ?

RJ

Asked by rJ 1 year ago

Answered by cor-el 1 year ago

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White line on top of screen

Hello=) I am using Firefox v128.2 esr 64bit on big sur 11.7.10.. In firefox there is always this white line on top of the screen when fullscreening a yt video... (but a… (read more)

Hello=)

I am using Firefox v128.2 esr 64bit on big sur 11.7.10..

In firefox there is always this white line on top of the screen when fullscreening a yt video... (but also partial bars in other situations-randomly) (temp workaround : cmd+up arrow . But, whenever you pause or press something it reappears.

Can we please implement a more elegant solution?

Thanks a bunch , dear Mozillians=)

Have an excellent day=)

Asked by Sky_Light 1 year ago

Answered by Sky_Light 1 year ago