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Since there was an attempted hack a few weeks ago that firefox interrupted I have been unable to access my electric utility account. I tried working through the company trying to sign in to no avail even after changing id's and passwords numerous times. They told me they have done all they can at their end. I really would like to talk to someone who can help me. I'm 73 years old and do use my computer that often and am not really computer savvy. If you can help me, my phone number is [phone number]. I really hope to hear from somebody soon.

I keep going to library - click on bookmarks i want to remove then go to organize and delete.. then a few minutes later all bookmarks I removed show back up!! tyring to get rid of duplicates and ones that aren't of interest any more.

SOOO Frustrated I have done this several times and they just keep coming back

Hello I need help to recover my bookmarks please

I had a virus a few days ago and I had to reinstall windows, it is that I still have the "appdata" of the old firefox and I wanted to know how to recover my bookmarks from that folder Thank you in advance for the information only the markers I don't need anything else xd

Almost every time ff updates, which seems to be almost every two weeks, things I have carefully arranged in my menus, etc; get messed up and I have to spend days fixing things. I am an information researcher and now can not bookmark anything!!! The bookmark icon, the little star at the top of page, is still there, BUT IT NO LONGER HAS THE "BOOKMARK THIS PAGE" option. It has only the 'show bookmarks' option and some other stuff. So how do I bookmark pages???!!! Please stop with the useless constant poorly thought thru 'updates'.

With the 'Show all Bookmarks' page open on my MAC desktop monitor screen i accidentally deleted all of my bookmark folders (listed alphabetically) following those beginning with the letter 'P'. I am in REAL trouble unless i can restore those deleted folders to the active list.

i tried following the suggestion that i open up my 'profile' in 'Library' and i found the deletedbookmarks file. But that file seems just to list deleted bookmarks by recent dates.. Whereas I need to restore the list of deleted bookmark FOLDERS to my active bookmark list and status.

I hope someone can help me. I'd be willing to provide a telephone number, though I guess that's generally inadvisable. Otherwise my e-mail address -- which you may already have -- is xxxxxx@xxxxxxxxxx.xxx

Thank you for any help.

Peter Cook

(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

I had 'Show All Bookmarks' on my screen and accidentally pressed delete, which deleted all of my Bookmark folders ( arranged alphabetically) after the ones beginning with the letter P. How do i restore the remaining folders to the active list??

When I open the Bookmarks file I find that Firfox has made multiple links of the same bookmark. Evan after I delete the extra links Firefox just makes more of the same nookmarks again. I looked in the forum but could not find an answer to my problem. The image attached shows some of the multiple bookmarks.

Can someone please help me recover my bookmarks? I'm on a new pc where everything else seem to have loaded/synced properly (passwords etc., even history!), except bookmarks. I keep getting several "error-sync" entries on the about:sync-log page, and the most recent one is this:

1606947749379 Sync.LogManager DEBUG Flushing file log 1606947749380 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947749395 Sync.LogManager DEBUG Log cleanup threshold time: 1606083749395 1606947749435 Sync.LogManager DEBUG Done deleting files. 1606947839372 Sync.Service DEBUG User-Agent: Firefox/83.0 (Windows NT 10.0; Win64; x64) FxSync/1.85.0.20201112153044.desktop 1606947839372 Sync.Service INFO Starting sync at 2020-12-03 00:23:59 in browser session Sp_pb61PlEwF 1606947839373 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1606947839383 Sync.Status INFO Resetting Status. 1606947839383 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1606947839385 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947839385 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947839387 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947839689 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/info/collections 1606947839691 Sync.Service DEBUG Fetching server configuration: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/info/configuration 1606947839692 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947840028 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/info/configuration 1606947840029 Sync.Service DEBUG Fetching global metadata record 1606947840029 Sync.Service DEBUG Weave Version: 1.85.0 Local Storage: 5 Remote Storage: 5 1606947840029 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1606947840029 Sync.Service INFO Testing info/collections: {"extension-storage":1596004421.07,"crypto":1575190028.97,"prefs":1606947142.6,"forms":1606947748.03,"history":1606947748.98,"passwords":1606947144.22,"clients":1606947140.69,"tabs":1606947746.94,"addons":1606940985.44,"bookmarks":1580300137.21,"meta":1606946899.5} 1606947840029 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1575190028.97 1606947840029 Sync.Synchronizer DEBUG Refreshing client list. 1606947840031 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1606947840031 Sync.Engine.Clients DEBUG Resetting clients last sync time 1606947840034 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947840324 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/storage/clients?full=1&limit=1000 1606947840334 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 5 reconciled. 1606947840334 Sync.Engine.Clients DEBUG Refreshing the known stale clients list 1606947840337 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1606947840338 Sync.Engine.Clients INFO Hiding stale client vZb4SpntBjuk - in known stale clients list 1606947840339 Sync.Engine.Clients INFO Hiding stale client mlPnFwJ0LOly - in known stale clients list 1606947840344 Sync.Synchronizer INFO Updating enabled engines: 3 clients. 1606947840346 Sync.Synchronizer INFO Syncing all enabled engines. 1606947840346 Sync.Engine.Prefs INFO 0 outgoing items pre-reconciliation 1606947840347 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947840350 Sync.Engine.Passwords INFO 0 outgoing items pre-reconciliation 1606947840351 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947840351 Sync.Engine.Tabs INFO 1 outgoing items pre-reconciliation 1606947840352 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947840439 Sync.Engine.Tabs INFO Posting 1 records of 53266 bytes with batch=true 1606947840439 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947840439 Sync.Collection DEBUG POST Length: 53266 1606947842332 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/storage/tabs?batch=true&commit=true 1606947842336 Sync.Engine.Bookmarks DEBUG Checking if server sync ID noA0W_Nni92p matches existing 1606947842339 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation 1606947842361 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947842362 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust 1606947842512 Sync.Engine.Bookmarks.Mirror DEBUG Building local tree 1606947842513 Sync.Engine.Bookmarks.Mirror DEBUG Building remote tree 1606947842665 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} 1606947842666 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1606947842666 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1606947842666 Sync.ErrorHandler DEBUG bookmarks failed: MergeError: Item fqrDn3Gez_9A can't contain itself(resource://gre/modules/SyncedBookmarksMirror.jsm:1412:5) JS Stack trace: MergeError@SyncedBookmarksMirror.jsm:1412:5 handleError@SyncedBookmarksMirror.jsm:774:22 1606947842666 Sync.Engine.Addons DEBUG Refreshing reconciler state 1606947842666 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon DoH Roll-Out (version=2.0.0, id=doh-rollout@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Form Autofill (version=1.0, id=formautofill@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Screenshots (version=39.0.0, id=screenshots@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon WebCompat Reporter (version=1.4.0, id=webcompat-reporter@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Web Compatibility Interventions (version=16.0.0, id=webcompat@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Default (version=1.1, id=default-theme@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Light (version=1.1, id=firefox-compact-light@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Dark (version=1.1, id=firefox-compact-dark@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Alpenglow (version=1.1, id=firefox-alpenglow@mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Google (version=1.1, id=google@search.mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Amazon.com (version=1.3, id=amazondotcom@search.mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Wikipedia (en) (version=1.1, id=wikipedia@search.mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Bing (version=1.2, id=bing@search.mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon DuckDuckGo (version=1.1, id=ddg@search.mozilla.org) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Tab Reloader (page auto refresh) (version=0.3.5, id=jid0-bnmfwWw2w2w4e4edvcdDbnMhdVg@jetpack) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon uBlock Origin (version=1.31.0, id=uBlock0@raymondhill.net) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon OpenH264 Video Codec provided by Cisco Systems, Inc. (version=1.8.1.1, id=gmp-gmpopenh264) 1606947842667 Sync.AddonsReconciler DEBUG Rectifying state for addon Widevine Content Decryption Module provided by Google Inc. (version=4.10.1582.2, id=gmp-widevinecdm) 1606947842668 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1606947842677 Sync.Engine.Addons.Store DEBUG gmp-gmpopenh264 not syncable: type not in whitelist: plugin 1606947842677 Sync.Engine.Addons.Store DEBUG gmp-widevinecdm not syncable: type not in whitelist: plugin 1606947842677 Sync.Engine.Addons INFO 0 outgoing items pre-reconciliation 1606947842677 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947842677 Sync.Engine.CreditCards DEBUG First sync, uploading all items 1606947842677 Sync.Engine.CreditCards INFO 0 outgoing items pre-reconciliation 1606947842678 Sync.Engine.CreditCards INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947842678 Sync.Engine.Forms INFO 0 outgoing items pre-reconciliation 1606947842678 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947842678 Sync.Engine.History DEBUG Checking if server sync ID ZRpBiW5vkUGm matches existing 1606947842679 Sync.Engine.History INFO 1 outgoing items pre-reconciliation 1606947842680 Sync.Engine.History INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947842681 Sync.Engine.History INFO Posting 1 records of 755 bytes with batch=true 1606947842681 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1606947842682 Sync.Collection DEBUG POST Length: 755 1606947843000 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/148423170/storage/history?batch=true&commit=true 1606947843001 Sync.Engine.Extension-Storage INFO 0 outgoing items pre-reconciliation 1606947843002 Sync.Engine.Extension-Storage INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1606947843003 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of creditcards - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of history - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1606947843003 Sync.Doctor INFO Skipping validation: no engines qualify 1606947843003 Sync.Synchronizer INFO Sync completed at 2020-12-03 00:24:03 after 3.62 secs. 1606947843003 Sync.Declined DEBUG Handling remote declined: [] 1606947843003 Sync.Declined DEBUG Handling local declined: [] 1606947843003 Sync.Declined DEBUG Declined changed? false 1606947843003 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1606947843004 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1606947843004 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1606947843007 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

hello I had bookmarks and I was sign in, then I reinstall my windows system after that i install firefox sign in no bookmarks. Why I don't have bookmarks when I sign in can you help me please

Hello,

I use windows FF and I dont use any sync etc.

When i bookmark any site (because I have many book marks already) I am trying to organize them better with folders and such.

The problem is when i bookmark a website today, or when I try to move a previous book mark FROM a current location like OTHER BOOKMARKS, or RECENTLY BOOKMARKS, or ADDITIONAL BOOKMARKS.....to a NEW location or folder, it moves the book mark as i want and that is great, however it leaves behind the original bookmark and if i delete the original bookmark it will ALSO delete the clone bookmark i just moved to a new location.

Obviously once i move a bookmark from X to Y, I want to only have 1 instance of the bookmark not 2 in 2 different areas......

When i move a bookmark, I am dragging to a new area,folder etc....or using the bookmark editor to drag it from x to y....

Please help......I am not sure why firefox does this or what maybe i am doing wrong or how to fix. Thanks

When asked to REFRESH Firefox and I did, the definition of refresh did not mean remove all my bookmarks. Evidently it did to Firefox people. NOW my accumulated bookmarks over the past 5 years or so are ALL GONE. Is there a way to get them back? You do not believe how mad I am right now.

Hello. I can't find my bookmarks after update 76. I followed the directions, and I ouldn't find anything. I searched my computer and all my drives for json files and 'bookmarks', and I found backups from 2001, 2013, and I know I have backups 'older' than those on discs, but the ones missing (so far) are the most important and complete ones from the past 7 years. Please correct me if I'm wrong, but update 76 'seems' to necessitate syncing devices. I only have reason to browse on my desktop, so I didn't plan on syncing it with anything. I 'do' have a smartphone, but other than downloading malwarebytes and one other app, that I need, that's the extent of my 'online' activities on the phone. However, since I couldn't find my bookmarks without doing so, I decided to download Firefox onto my phone and try to sync them up. When I signed up for the Firefox account earlier, I changed my password with a password generator. However, my phone doesn't have all the characters on its keyboard that are in my password. You can customize the keyboard, but it looked like a magnificent pain to do so. Instead, it seemed easier to 'dumb down' my password from 40 characters down to around the minimum, at least until I got them synced. However, I tried twice with typing visible on the phone and it said the password was wrong, so instead of trying a third time, and getting locked out of Firefox - I came here to see if anyone could help me. I know that rebooting often corrects a lot of things, but since I don't have these bookmarks backed up anywhere - I was afraid this might be a case where it may make the bookmarks more difficult or impossible to retrieve. Thanks in advance.

how do I delete the mobile bookmarks folder on my PC Firefox bookmarks??? i need a permanent solution ... i did see some archived solution but there 47 comments and they don't work and they don't say what the answer was, only that it was the solution ... i need an answer for stupid people. i tried going to about:config and selecting false for show mobile bookmarks but it keeps coming back and it wont even let me move it some where else ... do i really need to use a different browser because of this?

I accidentally deleted the Blue start for favorites on the address line. I got it back but it does not recognize any of my previous saved pages. As of now I would have to re save all my previously saved web sites. Any way I can get back the original blue star and have it show my previously saved pages. Thanks in advance.

NOTE: if you look at the pic you need to X ot of the 1st pic. For some reason it is popping up in front of mine Sry

Hello, I've Firefox on Fedora last version Fedora 33 (Workstation Edition) 64 bit

The bookmarks bar works fine for the standard visible part, but the arrows button (check out the pic attached) to open the rest of the bookmarks contained in the list, is not working, doesn't open the rest of the list at all.

Thank you Marino