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New update issues

How can I revert to the old layout of Firefox? In the new update the settings button and the tabs button swapped places and I don't like it as it doesn't make sense. I al… (read more)

How can I revert to the old layout of Firefox? In the new update the settings button and the tabs button swapped places and I don't like it as it doesn't make sense. I also want to have the settings button open the scroll down menu on the right instead of coming up from the bottom of the screen as it doesn't make sense to have that occur.

Asked by rc4ytc2gsx 2 months ago

Last reply by Anthony 2 months ago

Firefox on IOS

Is there any way the recent changes to the browser on IOS can be reverted in a future update or at least have the option to change the layout ? The recent changes m… (read more)

Is there any way the recent changes to the browser on IOS can be reverted in a future update or at least have the option to change the layout ? The recent changes make absolutely sense and are frankly aggravating as a longtime user, It honestly feels like a joke to suddenly have the tab names below the tabs and the tab menu at the bottom of the screen. Duckduckgo is looking more tempting with every recent update :/

Asked by caraed343 1 month ago

Last reply by Paul 1 month ago

Issues following 8/5/25 browser update

After the 8/5/25 Firefox update the internet is inaccessible on my laptop through the standard Firefox browser. The internet is accessible with MS Edge. Toolbar is set t… (read more)

After the 8/5/25 Firefox update the internet is inaccessible on my laptop through the standard Firefox browser. The internet is accessible with MS Edge. Toolbar is set to always show bookmarks but none appear. Also, the browser's application's menu does not open to access options such as restore previous session, recently closed tabs, etc. I've restarted my device several times without it resolving the issues with the standard browser.

The Firefox developer version opened in command prompt safe mode (firefox -safe-mode), which is how this inquiry is being sent, but no bookmarks on tool bar or current page history from the standard (non-developer) Firefox.

I'd like to return to accessing the internet using the standard Firefox version with its bookmarks, history, etc. I am using Windows 10. Thank you.

Asked by webmaster94 4 months ago

Last reply by David DeBord 3 months ago

https://support.mozilla.org/en-US/questions/new/firefox/form does not operate correctly...

1] Topic list is insufficient; 2] I tried to use the share data option of <;tblshg ; > troubleshooting. It could not automatically collect data, so I returned… (read more)

1] Topic list is insufficient; 2] I tried to use the share data option of <;tblshg ; > troubleshooting. It could not automatically collect data, so I returned [back icon] to the form and found the form blank. The write-up I had spent well over an hour preparing was simply GONE.

No reply needed, buy that needs a fix. how could that ever pass QA.

Asked by chaz5 2 weeks ago

Last reply by Denys 2 weeks ago

Firefox for Android beta would automatically go back a page without user input

On Firefox for Android beta, there's a critical annoying bug. When you click on a link, any link, it will look as if Firefox will load the web page but suddenly, it goes … (read more)

On Firefox for Android beta, there's a critical annoying bug. When you click on a link, any link, it will look as if Firefox will load the web page but suddenly, it goes back to the previous web page. This is incredibly frustrating since it's almost like you're redirected back randomly. I checked this with no extensions enabled as well as even with just ublock origin and privacy badger extensions enabled

Asked by roamingnebula 1 day ago

Last reply by TyDraniu 1 day ago

Cannot find QR scanner in my moblie browser to sync the devices.

I cannot find "Sync and save data" button in my mobile browser, making it impossible to sync the devices. The instructions provided by the settings lead me into the dead … (read more)

I cannot find "Sync and save data" button in my mobile browser, making it impossible to sync the devices. The instructions provided by the settings lead me into the dead end.

Asked by 27VMB 4 months ago

Last reply by jonzn4SUSE 4 months ago

Android Bug

I don't know if there's anywhere else that allows you to report bugs, so I'll do it here. Currently, you cannot swipe away download pop-ups on the mobile version of firef… (read more)

I don't know if there's anywhere else that allows you to report bugs, so I'll do it here. Currently, you cannot swipe away download pop-ups on the mobile version of firefox beta and it covers screen elements for as long as it persists. It's a minor bug that removes your ability to tap anything on the bottom of the screen for 20 seconds or so when it timesout. An example is in the image I gave. The screen pop-up continues to block any interactions behind it.

Asked by kendrell72796 5 months ago

Last reply by Paul 5 months ago

SafeSearch keeps turning on automatically — how do I disable it?

Hi, Every time I search using Firefox (especially through the address bar or default search), SafeSearch is automatically enabled — even though I never turned it on and d… (read more)

Hi, Every time I search using Firefox (especially through the address bar or default search), SafeSearch is automatically enabled — even though I never turned it on and don’t want it. I’ve tried checking Firefox settings, search engine settings, and even my browser profile, but nothing seems to work.

I’m not sure if this is a browser setting, an issue with my account, or something being forced externally (like by Google or Bing).

Can someone tell me:

Why SafeSearch is always on?

How can I turn it off permanently?

Is this tied to Firefox itself or to the search engine provider?


Using latest Firefox version on Android 15.

Asked by ¡dedq¡ 4 months ago

Last reply by Paul 4 months ago

Mozilla

starting the computer I receive following message: C:ß\users\....\AppData\Roaming\Mozilla\Firefox\Profiles\ibp4oc3n.default-release\search\json.mozlz4 can notbe opened … (read more)

starting the computer I receive following message: C:ß\users\....\AppData\Roaming\Mozilla\Firefox\Profiles\ibp4oc3n.default-release\search\json.mozlz4

can notbe opened

whatshall I do?

Thank you! Anne

Asked by aku2 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Tabs reload upon clicking a link

I'm having this annoying issue where I search up something and click on a result, the tab reloads and then i gotta click the result again to open it... I've had it happen… (read more)

I'm having this annoying issue where I search up something and click on a result, the tab reloads and then i gotta click the result again to open it... I've had it happen on two devices (Samsung Galaxy note 10+ and Samsung Galaxy S25) with no apparent fix.

Example, I search up Nintendo and the website shows up, I click on it but it doesn't open the website, it will reload the tab so then I gotta click on it once again.

Asked by Neu 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago