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Bookmarks have disappeared

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I … (read more)

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I go through Menu/Bookmarks/Manage Bookmarks/Import and Backup/Restore/Choose File. THERE ARE NO FILES TO CHOOSE FROM. According to the instructions, there should be some dated entries. Nada.

I tried the Troubleshooting blahblah and that was equally useless.

I'm panicking that I've lost years of carefully organized bookmarks.

Asked by Maggie White 1 month ago

Last reply by mattc 1 month ago

  • Archived

MacOS restarted, Firefox did not restore all my windows

I am on MacOS Monterey running Firefox 130.0. Tonight, I restarted my Mac. Upon startup, Firefox offered to restore my session, as always, but it did not restore everyt… (read more)

I am on MacOS Monterey running Firefox 130.0. Tonight, I restarted my Mac. Upon startup, Firefox offered to restore my session, as always, but it did not restore everything. In fact, I had one window open that had many tabs (some important) and that is gone.

I'm a bit puzzled and I wonder if I've found a bug?

Asked by forrie1 10 months ago

Last reply by forrie1 10 months ago

  • Archived

PROBLEM IN IMPORTING, RECOVERING AND GETTING BACK ACCOUNT SEARCH HISTORY,BOOKMARKS AND PASSWORDS.

I have been a firefox user for 5 years now and i gave my laptop to repair and it was fixed with an ssd (HP NVMe SSD) to better performance and more speed and efficiency b… (read more)

I have been a firefox user for 5 years now and i gave my laptop to repair and it was fixed with an ssd (HP NVMe SSD) to better performance and more speed and efficiency but in the process he rebooted and restarted the pc and now all my data is not there , i have some very important webpages and bookmarks in my firefox browser, i had signed in synced and done everything so that i get the data if something like this happens , however and only 3 or 4 bookmarks were imported and all the search history is gone and new even though i signed in with all my accounts and synced and tried to get the data , i remember that i did everything properly to sync and store the account data,search history,bookmarks and password s and now i am not able to get it and i tried doing it with all accounts i had logged in firefox.how do i get my search history,bookmarks,saved passwords back please tell?

Asked by Bhuvan Anand 10 months ago

Last reply by TechHorse 10 months ago

  • Archived

bookmarks

Hihi I had to factory reset my computer and when i re-downloaded Firefox and logged in my bookmarks where no where to be found. I've look through some the the fixes and … (read more)

Hihi

I had to factory reset my computer and when i re-downloaded Firefox and logged in my bookmarks where no where to be found. I've look through some the the fixes and they don't seem to work is there anyway to recover my bookmarks?

Asked by Death.locke 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Solved
  • Archived

Data Lost after PC & Password Reset

Today I installed a clean WIN10 version on my PC, expecting to just log into firefox afterwards and have all the data back within minutes, but I forgot my Firefox passwor… (read more)

Today I installed a clean WIN10 version on my PC, expecting to just log into firefox afterwards and have all the data back within minutes, but I forgot my Firefox password... As I'm currently in another country I also couldn't just log in on any of my other devices to recover the password, so I decided to reset it via the E-Mail... well aparantly changing your password deletes the sync data?? I'm guessing there is no way to recover the data? So I got a relative of mine to start my backup notebook which has not been synched for a few months but some data should've still been there, at least I had thought so... password database there was empty... and instead of synching the firefox landing page from my notebook where all my pinned pages were, it copied the page from the new device and wiped that as well... Any way to revert the sync changes on the notebook?

Asked by SchoSeb 10 months ago

Answered by Paul 10 months ago

  • Archived

Where are all my old Firefox bookmarks?

Dear sirs, A few weeks ago I must have hit a button or two that made all my bookmarks disappear, about 200 or so. How do I get them back? Please help Harris Bartine Ema… (read more)

Dear sirs, A few weeks ago I must have hit a button or two that made all my bookmarks disappear, about 200 or so. How do I get them back? Please help Harris Bartine Email removed for privacy reasons

Asked by hvbartine 10 months ago

Last reply by TechHorse 10 months ago

  • Archived

Failed to save the PKCS#12 file for an unknown reason.

Dear Firefox community , I am encountering an issue when attempting to save a PKCS#12 file in Firefox. The following error message is displayed: "Failed to save the P… (read more)

Dear Firefox community ,

I am encountering an issue when attempting to save a PKCS#12 file in Firefox. The following error message is displayed:

  • "Failed to save the PKCS#12 file for an unknown reason."*

I have tried saving the file multiple times, but the error persists. Could you please provide guidance or potential solutions to resolve this issue?

Thank you for your assistance.

Asked by Taoufik Harraqi 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

Failed to save the PKCS#12 file for an unknown reason.

Dear Firefox community , I am encountering an issue when attempting to save a PKCS#12 file in Firefox. The following error message is displayed: "Failed to save the P… (read more)

Dear Firefox community ,

I am encountering an issue when attempting to save a PKCS#12 file in Firefox. The following error message is displayed:

  • "Failed to save the PKCS#12 file for an unknown reason."*

I have tried saving the file multiple times, but the error persists. Could you please provide guidance or potential solutions to resolve this issue?

Thank you for your assistance.

Asked by Taoufik Harraqi 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

sync my bookmarks to new computer without losing them

I have a new computer that I want to sync my bookmarks to. I don't remember my password or recovery key (if I have one). I don't want to lose my bookmarks. How can I s… (read more)

I have a new computer that I want to sync my bookmarks to. I don't remember my password or recovery key (if I have one). I don't want to lose my bookmarks. How can I save them if my account gets reset and they are deleted?

Asked by wshack 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Firefox

Hi, I've had a Firefox account for a long time. I recently formatted my computer and reinstalled Windows. I signed in to my Firefox account, but it won’t let me import my… (read more)

Hi, I've had a Firefox account for a long time. I recently formatted my computer and reinstalled Windows. I signed in to my Firefox account, but it won’t let me import my bookmarks. Can you please help me? Thanks, Sam

Asked by Sam Fraydon Anahata 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

how to reinstall Firefox and keep all my tabs?

Hi! After computer reset I can't open my Firefox, it keeps showing that it's crashing. I have a few really important tabs there and would like to know if it's possible t… (read more)

Hi!

After computer reset I can't open my Firefox, it keeps showing that it's crashing. I have a few really important tabs there and would like to know if it's possible to reinstall it and still keep my tabs from previous session?

Thank you, Tijana

Asked by Tijana Todorovic 10 months ago

Last reply by Ed 10 months ago

  • Archived

[Android] Sending links and not just the current tab.

In the past you could send links by long-pressing them and using the context menu to send them to other devices(not the android "share" option) Why was this removed and … (read more)

In the past you could send links by long-pressing them and using the context menu to send them to other devices(not the android "share" option)

Why was this removed and more importantly: how do I get it back?

Asked by you.dont.know 10 months ago

Last reply by Khalid 10 months ago

  • Archived

"Account disconnected" error

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox … (read more)

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already.

What do?

Asked by nobody 10 months ago

Last reply by EricUtah 8 months ago