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cannot import payment methods from chrome

Win 11, latest chrome, latest FF, I was able to import all other data but I cannot import the payment methods. I'm in Canada so payment methods are a thing I can manual… (read more)

Win 11, latest chrome, latest FF, I was able to import all other data but I cannot import the payment methods.

I'm in Canada so payment methods are a thing I can manually add them.

When I go to the settings and go to import import from Chrome payment methods or not one of the checkboxes.

Asked by Jake Steinman 2 hours ago

accidently hid bookmark bar - how to prevent?

my dad accidently removed the bookmark bar and usually it's not a big deal especially since rustdesk is available and online, i restored it with two mouseclicks but ... i… (read more)

my dad accidently removed the bookmark bar and usually it's not a big deal especially since rustdesk is available and online, i restored it with two mouseclicks but ... is there a way to remove this option?

Asked by hahufomi 2 months ago

PDF documents converted to "Firefox HTML Documents" by Firefox without my permission

Yesterday all of my PDF documents were converted or changed to "Firefox HTML Documents". The change was made without my consent or action, after I yesterday used my lapt… (read more)

Yesterday all of my PDF documents were converted or changed to "Firefox HTML Documents". The change was made without my consent or action, after I yesterday used my laptop File dropdown menu to "export" and convert six new Word documents into six PDFs, which were saved on my Toshiba laptop and intended for uploading and filing with a governmental body. My Toshiba laptop runs Windows 10. This error and unauthorized action by Mozilla Firefox affects many dozens of PDF documents that I have created and saved over the last decade and causes me great inconvenience and harm.

How can I restore my PDFs to their correct form and format as PDFs, not "Firefox HTML Documents", which may not be uploadable or usable with court, government or other website portals?

How can I prevent Mozilla Firefox from making this unauthorized error and conversion of PDF document again?

Additional Edit of my question - After reading comments from numerous others that had the same problem of unauthorized change of PDFs to Firefox HTML Documents, I have the following additional question. How can we contact someone at Mozilla to make them stop their destructive highjacking of people's documents? I'm a lawyer, so in my world tampering with someone's document, that is required by law to be submitted as a PDF, can have serious real world consequences. I'm sure this is true of many other people's documents in many other fields and businesses. Who can we contact at Mozilla to insist that Mozilla's tampering with PDFs has to stop immediately? If Mozilla will not stop misappropriating control and tampering with documents, people should be compensated for any harm that Mozilla causes to such a large number of people.

Asked by simon.taylor 2 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Web browsing and acess

Hi Firefox, As seen below in the screenshot I have been experiencing this error while browsing for the past few months now. I don't know why when i try to go google sear… (read more)

Hi Firefox,

As seen below in the screenshot I have been experiencing this error while browsing for the past few months now. I don't know why when i try to go google search something and then access the website i keep getting this message that the servers are not available and i do have a stable internet connection and its not a DNS issue. Could it be that google ad sense has restricted me as a user or it is something else... Please help because its been months now and i don't understand why this keeps coming up on every other website i try to access. I have to manually type in the search bar in order to access some websites and its really inconvenient when you are trying to get information on a certain topic or anything else.

Thank you

Asked by Yoan Petrov 2 months ago

loss of firefox browser

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solut… (read more)

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solution.

I downloaded a new Firefox browser in the hopes that it would let me access the other browser so I could retrieve all the settings, bookmarks, etc. However, everything disappeared when the new browser was installing.

Is there any way for me to retrieve that information or is it a total loss?

Asked by dgfra547 4 months ago

Last reply by TyDraniu 4 months ago

Backup, recovery, sync issue

Hi, I accidentally deleted my Firefox account on my Windows laptop and lost all my data. However, my Samsung S24 still shows my data, although it indicates that the last… (read more)

Hi,

I accidentally deleted my Firefox account on my Windows laptop and lost all my data. However, my Samsung S24 still shows my data, although it indicates that the last sync was on March 6. How can I sync my laptop with my mobile phone to recover the data from my phone? When I click "Sync Now" on my phone, nothing happens. Thank you.

Asked by ntguys 11 hours ago

sync and restore tabs between devices

I have firefox as default browsers in both device (iPhone and Mac) and set up sync too. I happened to be a lot opening tabs in mobile firefox for unfinished reading which… (read more)

I have firefox as default browsers in both device (iPhone and Mac) and set up sync too. I happened to be a lot opening tabs in mobile firefox for unfinished reading which i wish to read later on. When i look for the way to save all inactive tabs from mobile, nearly all of advice (from Mozilla helps, from AI chat, from other tech pages) pointed to sync between devices. I did sync and close and clear tabs from mobile browser stupidly. To my horror, i can't restore those tabs from any devices anymore. I can access recently closed tab from history but not as the tabs i closed from mobile. The same scenario happened in Duckduckgo browser, Duckduckgo asked me the option to save those tab as bookmarks which i did and i can continue my reading easily. So, the question is, to streamline sync and save and restore tabs between devices, what setting in sync or what extension should i use?

Asked by TMDY 2 months ago

  • Solved

No “Sync and save data” on iPhone?

I’m running Firefox 131.4 (46621) on my iPhone 12. I’m setting up a new Mac, and I’m trying to sync the freshly installed Firefox (132.0.1 aarch64) with my other FF inst… (read more)

I’m running Firefox 131.4 (46621) on my iPhone 12.

I’m setting up a new Mac, and I’m trying to sync the freshly installed Firefox (132.0.1 aarch64) with my other FF instances.

The sync instructions ask if I have FF for mobile, then provide a QR code and give these instructions: 1. Open Firefox on your mobile device. 2. Go to the menu /// on iOS and tap «Sync and save data» 3. Tap «Ready to scan» and hold your phone over this code

There is *no* «Sync and save data» menu item, and I can’t find any other location where I might scan a QR code.


Er, help?

Asked by MrRedwood 4 months ago

Answered by MrRedwood 4 months ago

  • Solved

ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH MINVERSION >= 132.0.2 MAXVERSION <= 132.0.2

Hi, I hope someone can help me. Please note I live in UK and I have a Desktop Computer but do not have a mobile phone. I use Firefox browser. This is what happened over 2… (read more)

Hi, I hope someone can help me. Please note I live in UK and I have a Desktop Computer but do not have a mobile phone. I use Firefox browser. This is what happened over 2 days Thurs and Friday. 28-11-24 THURSDAY @1.38pm On Thursday morning I used my computer with Firefox browser, and it worked perfectly OK. Then I had to go out shopping @11-15am. When I came back in doors @1.38PM I turned on my computer, it booted up as normal, then a Blue Screen appeared, with a message from Microsoft re back up in Cloud. I have not actually used Cloud before, although I did try to set it up earlier this year but not completed. So, I thought I would try again. This time I tried to register for the first time on cloud, I entered my email address and country, date of birth and then a password. Maybe something else, can't remember.

Then it asked for a code number that it said it had sent to my email, but I could not get that email then as I was stuck in between booting up and the Desktop screen. ( I DO NOT HAVE A MOBILE PHONE) As I did not have the code number, I clicked on, what may have said “not now” or similar message. Anyway, it would not continue so I had no option than to press the back button arrow, top left corner, several times. I think it took me back to the page with choices. I think I clicked remind me in a few days, which took me to the Desktop.

Normally my computer automatically opens Firefox Browser, but this time, I had to open Firefox, still no problem so far and the rest of Thursday OK. I did not try Microsoft Cloud again on Thursday.

29-11-24 Friday @ about 10.15am I thought that when I booted up, it may go back to where I left it Thursday, but no. When I turned on, there was no sign of the Blue Screen or Microsoft Cloud message re Back Up. When computer reached the Desktop, it did not load Firefox but an ERROR MESSAGE. It said. ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH MINVERSION >= 132.0.2 MAXVERSION <= 132.0.2 MAYBE TRY TO REINSTALL FIREFOX

It worked perfectly well before I tried to set up Microsoft Cloud yesterday (Thurs 28-11-24) now I cannot load or use Firefox at all, because it comes up with the same message every time. I have tried turning the computer off and back on, no luck.

My worry about Reinstalling Firefox is that I have hundreds of websites saved in bookmarks folders and I am not sure if I would lose them.

At this moment I have had to endure Microsoft Edge which I don't like. Don't put me through any more pain. Can you please help out a pensioner lost in the modern technological world. Thank you David

Asked by decoys131 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago