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Video stutter

For the last two years the issues with video stutter have been worse and worse for me. I don't know if it is because of a different codec the video is using, but if it wa… (read more)

For the last two years the issues with video stutter have been worse and worse for me. I don't know if it is because of a different codec the video is using, but if it was I would expect the fans to ramp up from trying to decode it. Instead, my laptop stays always silent, but the video laggs like crazy when I want to play it at native 1440p.

I cannot view or change the video codec, since the current issue happens on a platform (herohero.com) other than youtube.

Asked by Kepis_72 4 weeks ago

Last reply by player01x 5 days ago

Videos on YouTube play choppy in Firefox

Whenever I play videos on YouTube in Firefox, the video is always choppy and does not run smoothly. I’ve tried restarting the browser and checking my internet connection,… (read more)

Whenever I play videos on YouTube in Firefox, the video is always choppy and does not run smoothly. I’ve tried restarting the browser and checking my internet connection, but the issue continues. This problem only happens in Firefox, not in other browsers.

Asked by Avani Solanki 1 month ago

Last reply by Denys 5 days ago

video chat and calling on messenger

Each time a video call comes in, the message on messenger, says Video calling is not supported on this browser. I've gone to the browser settings and cannot find anything… (read more)

Each time a video call comes in, the message on messenger, says Video calling is not supported on this browser. I've gone to the browser settings and cannot find anything that would change this. Help.

Asked by Ann Wilson 4 months ago

Last reply by Kiki 4 months ago

playback speed youtube not working

Hello Mozilla Support Team, from yesterday playback speed on youtube is not working. When I open the same video with Edge playback speed is available. Could you please… (read more)

Hello Mozilla Support Team,

from yesterday playback speed on youtube is not working. When I open the same video with Edge playback speed is available.

Could you please check and rework?

Thanks in advance.

Many greetings Stefan

Asked by Stefan(Off) 1 week ago

Last reply by jonzn4SUSE 1 week ago

Sound Issue

Hello Team, I am having issues with Mozilla Firefox and Nightly Browser sound. If I use another browser, the sound is perfect. I have been using Firefox for years now an… (read more)

Hello Team, I am having issues with Mozilla Firefox and Nightly Browser sound. If I use another browser, the sound is perfect. I have been using Firefox for years now and am accustomed to it, as well as Nighty, for all browsing needs.

Regards, Roopesh

Asked by Sleeper 4 months ago

Last reply by Denys 4 months ago

Videos not loading

I´m currently working on some courses in Udemy and all of a sudden the videos are not loading, is not my internet connection I deactivated all the extension to see if it … (read more)

I´m currently working on some courses in Udemy and all of a sudden the videos are not loading, is not my internet connection I deactivated all the extension to see if it was the case but nothing seems to be working

Asked by Jafeth Rivera 5 months ago

Last reply by jonzn4SUSE 5 months ago

Audio Issue

Hi, I have been having this weird issue that I believe is being caused by firefox as no other internet browser has the same issue. When I'm playing music on spotify and … (read more)

Hi,

I have been having this weird issue that I believe is being caused by firefox as no other internet browser has the same issue. When I'm playing music on spotify and I open firefox the sound goes quite bu the audio is still playing on spotify . One work around I have found is to take on of the tabs and use it to open a new window and the put it back with the others and the sound comes back again. I lost and need help as this is making it hard to want to use firefox which I have been a user of since it first came out.

Asked by sam-schmierer 4 months ago

Last reply by jonzn4SUSE 4 months ago

No Sound on Videos

Hello. On/about 25jun2025 the sound on my Firefox videos stopped working from any source. I know enough to determine the problem is on Firefox. Videos on MS Edge worked f… (read more)

Hello. On/about 25jun2025 the sound on my Firefox videos stopped working from any source. I know enough to determine the problem is on Firefox. Videos on MS Edge worked fine. Sound works form VLC songs, etc. Sound does work with earplugs. Wondering if that could have caused the loss of speaker sounds. You think I could delete my current firefox and reinstall it. That would be a pain (an hour or so to set it up again.) Thanks, Bill

Asked by Bill Brown 4 months ago

Last reply by jonzn4SUSE 4 months ago

Video won't load on website

I went to cp24.com and the video on the right side should load the news channel live automatically but it won't load, I tried downloading a new extension but still does n… (read more)

I went to cp24.com and the video on the right side should load the news channel live automatically but it won't load, I tried downloading a new extension but still does not work, any help would be great, thanks!

Asked by chevy_s10_extreme 4 months ago

Last reply by jonzn4SUSE 4 months ago

No sound on specific websites e.g. democracynow.org

Using iOS on Mac Mini desktop, I get no sound on democracynow.org but on the iPhone the sound works fine. Most other streams/videos have fine sound but not imdb.com on t… (read more)

Using iOS on Mac Mini desktop, I get no sound on democracynow.org but on the iPhone the sound works fine. Most other streams/videos have fine sound but not imdb.com on the desktop with iOS but again, fine on the iPhone.

Asked by V Cubed 4 months ago

Last reply by jonzn4SUSE 3 months ago

My laptop screen goes black when i try to play videos that are on certain websites

I have noticed recently that when i try to play certain videos i am sent that are embedded on webpages the screen just goes black and i cannot see anything but i can sti… (read more)

I have noticed recently that when i try to play certain videos i am sent that are embedded on webpages the screen just goes black and i cannot see anything but i can still hear the video playing in the background. Why is this happening. I have a new HP envy laptop and am using firefox browser but when i use my work laptop which does not have firefox (IBM Thinkpad) i do not face this issue therefore i assume it is a setting in firefox

Asked by ukgopher 4 months ago

Last reply by Denys 4 months ago

Why does Firefox 115.25.0esr fail to play MP3 files?

Bug in FireFox ... gives me a blank screen when trying to access this link : https://harrisonburg.org/music_scene/song_list/songs/Werwolves_studio.mp3 Has worked w… (read more)

Bug in FireFox ... gives me a blank screen when trying to access this link : https://harrisonburg.org/music_scene/song_list/songs/Werwolves_studio.mp3

Has worked well for years, but with updates you broke it.

-(

Asked by showker1 4 months ago

Last reply by jonzn4SUSE 3 months ago