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Over the past few days (Oct. 18, 2024) the green Download button has been missing. When can we look forward to the fix? Have uninstalled & reinstalled twice. Thanks.

⁨Mozilla⁩ logoOpens in new window Mozilla Accounts Terms of Service

Last Updated November 1, 2023 {: datetime="2023-11-01" } Summary

This top section summarizes the terms below. This summary is provided to help your understanding of the terms, but be sure to read the entire document, because when you agree to it, you are indicating you accept all of the terms, not just this summary.

   Mozilla accounts (the "Services") include your account and the suite of services provided to you by Mozilla using that account.
   The Services are provided "as is" and there are no warranties of any kind. There are significant limits on Mozilla's liability for any damages arising from your use of the Services.

Terms of Service

   Introduction

   These Terms of Service ("Terms") govern your use of Mozilla accounts, a suite of online services provided by Mozilla (the "Services").
   Mozilla Accounts

   In order to use some of the Services, you'll need to create a Mozilla account. During registration, you will be asked to set a password. You are responsible for keeping your password confidential and for the activity that happens through your Mozilla account. Mozilla is not responsible for any losses arising out of unauthorized use of your Mozilla account.
   Services

   (a) Mozilla VPN is a Virtual Private Network in partnership with MullvadOpens in new window. A Mozilla account is required.

   (b) Firefox Relay allows you to keep your primary email address safe and private from online services by making unique, alias email addresses that allow you to send and receive emails without revealing your primary email address. A Mozilla account is required.

   (c) Firefox Monitor is an informational service to promote online security by informing you of public data breaches. You can scan email addresses on our website to see most publicly known breaches. If you subscribe with a Mozilla account, you will receive:
       Full Report: This includes a complete list of publicly known hacks, including breaches of sensitive websites, such as those for children or adult and dating sites (these sites are excluded from website scans in order to protect the privacy of those individuals).
       Breach Alerts: This notifies you if your email address appears in a new data breach.
       Safety Tips: This sends you occasional online safety tips from Mozilla.

   It is your responsibility to protect your online accounts using strong and different passwords, security questions, two-factor authentication, password managers, and other safety measures. Although Firefox Monitor and Have I Been Pwned?Opens in new window strive to have current data, there is no guarantee that either will have complete or timely records of all public data breaches.

   (d) Firefox Notes lets you take notes in Firefox. A Mozilla account is required to view, edit, and delete your Notes across devices.

   (e) Firefox sync lets you access information stored in Firefox across devices, including your tabs, awesome bar, passwords, bookmarks, and browser preferences. You can enable and disable Firefox sync through the Settings section of Firefox. A Mozilla account is required.

   (f) Pocket helps you discover great content that’s personalized to your interests and save this content so you can return to it later – on any device, at any time.
   Privacy Policy

   We use the information we receive through the Services as described in our Mozilla Privacy PolicyOpens in new window. Our Privacy Notices describe in more detail the data we receive from each service:
       Firefox MonitorOpens in new window
       Firefox NotesOpens in new window
       Firefox syncOpens in new window
       Firefox RelayOpens in new window
       Mozilla VPNOpens in new window
       PocketOpens in new window
       MDN PlusOpens in new window
   Communications

   We send periodic messages to help you get the most from your Mozilla account. You may receive these in-product or to the address you signed-up with; they cover onboarding, different Mozilla account services, and related offers and surveys. You may also choose to receive other types of email messages.

   You can change your email subscriptions with Mozilla from our emails (click the link at the bottom) or from the browser (visit Firefox / Preferences / Sync / Manage account / Email Preferences).

   We may also send you important account information such as updates to legal or privacy terms, or security messages like password resets, email verification, and linked devices. These are necessary to our services and cannot be unsubscribed from. You can contact Mozilla at Mozilla Corporation Attn: Mozilla – Legal Notices 149 New Montgomery St, 4th Floor, San Francisco, CA 94105 or legal-notices@mozilla.com
   Your Content in Our Services

   You may upload content to Mozilla as part of the features of the Services. By uploading content, you hereby grant us a nonexclusive, royalty-free, worldwide license to use your content to provide the Services. You hereby represent and warrant that your content will not infringe the rights of any third party and will comply with any content guidelines presented by Mozilla. See here to report claims of copyright or trademark infringementOpens in new window.
   Mozilla's Proprietary Rights

   Mozilla does not grant you any intellectual property rights in the Services that are not specifically stated in these Terms. For example, these Terms do not provide the right to use any of Mozilla's copyrights, trade names, trademarks, service marks, logos, domain names, or other distinctive brand features.
   Term; Termination

   These Terms will continue to apply until ended by either you or Mozilla. You can choose to end them at any time for any reason by deleting your Mozilla account, discontinuing your use of the Services, and if applicable, unsubscribing from our emails.

   We may suspend or terminate your access to the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms, (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your Mozilla account or the next time you attempt to access the Services.

   In all such cases, these Terms shall terminate, including, without limitation, your license to use the Services, except that the following sections shall continue to apply: Indemnification, Disclaimer; Limitation of Liability, Miscellaneous.
   Indemnification

   You agree to defend, indemnify and hold harmless Mozilla, its contractors, contributors, licensors, and partners, and their respective directors, officers, employees and agents ("Indemnified Parties") from and against any and all third party claims and expenses, including attorneys' fees, arising out of or related to your use of the Services (including, but not limited to, from any content uploaded by you).
   Disclaimer; Limitation of Liability

   THE SERVICES ARE PROVIDED "AS IS" WITH ALL FAULTS. TO THE EXTENT PERMITTED BY LAW, MOZILLA AND THE INDEMNIFIED PARTIES HEREBY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE SERVICES ARE FREE OF DEFECTS, MERCHANTABLE, FIT FOR A PARTICULAR PURPOSE, AND NON-INFRINGING. YOU BEAR THE ENTIRE RISK AS TO SELECTING THE SERVICES FOR YOUR PURPOSES AND AS TO THE QUALITY AND PERFORMANCE OF THE SERVICES, INCLUDING WITHOUT LIMITATION THE RISK THAT YOUR CONTENT IS DELETED OR CORRUPTED OR THAT SOMEONE ELSE ACCESSES YOUR ONLINE ACCOUNTS. THIS LIMITATION WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

   EXCEPT AS REQUIRED BY LAW, MOZILLA AND THE INDEMNIFIED PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY RELATING TO THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES, INCLUDING WITHOUT LIMITATION DIRECT AND INDIRECT DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, LOST PROFITS, LOSS OF DATA, AND COMPUTER FAILURE OR MALFUNCTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH SUCH CLAIM IS BASED. THE COLLECTIVE LIABILITY OF MOZILLA AND THE INDEMNIFIED PARTIES UNDER THIS AGREEMENT WILL NOT EXCEED $500 (FIVE HUNDRED DOLLARS). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT APPLY TO YOU.
   Modifications to these Terms

   Mozilla may update these Terms from time to time to address a new Service, feature of the Services, or to clarify a provision. The updated Terms will be posted online. If the changes are substantive, we will announce the update through Mozilla's usual channels for such announcements such as blog posts and forums. Your continued use of the Services after the effective date of such changes constitutes your acceptance of such changes. To make your review more convenient, we will post an effective date at the top of this page.
   Miscellaneous

   These Terms are governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions. If any portion of these Terms is held to be invalid or unenforceable, the remaining portions will remain in full force and effect. In the event of a conflict between a translated version of these terms and the English language version, the English language version shall control.

Thunderbird ver 140.0 (64-bit) on Windows 11.

Brand new, fresh installation of Thunderbird. - Added a GMail account. That worked. - I tried to add an account with my personal domain. I enter my name, the email account, and Thunderbird gets stuck in an unending loop looking up the configuration. - Other email clients have successfully looked up the config and did the setup without a problem. - The email account is handled via IONOS.com servers. - If you gave me a manual setup option I could handle it but there is none; TB goes straight into trying to handle it itself.

Any ideas?

TY, Frank

I'm using thunderbird for gmail account, and I struggle to mark some events notification as completed when they are deleted using gmail interface. They keep on poping up but when I hit `Dismiss` it gives me this error: ``` Status Code: 2147500037, The request cannot be processed.

Server Replied with 400 If you're seeing this message after snoozing or dismissing a reminder and this is for a calendar you do not want to add or edit events for, you can mark this calendar as read-only to avoid such experience in future. To do so, get to the calendar properties by right-clicking on this calendar in the list in the calendar or task view. ```

I don't want to make my calendar read-only because I'm still gonna use it but I can't remove these annoying pop-ups because of the error. Please help what can I do

Using Tbird 115 (or later) can gmail contacts be the listing used in Tbird and be in synch when changes are made in the gmail contacts list. There appear to be various methods and I seek the best and simplest. Thanks

My local folders are missing. There is nothing in my profiles to recover from. This is the second time this has happened after a Thunderbird update. Last time the local folder were found in my profile and I was able to restore them, This time there is nothing to restore. Has this happened to other users?

Hello, Sorry to disturb but its been two days and I am unable to access my Google accounts (work and private) through Firefox in anyway. I have done all the basic fixes I can think of but with no success. I have deleted caches, checked plug ins, rebooted Firefox went through the trouble shooting mode, followed advice in the community forum, tried logging in from Google linked accounts. Spoke to our internal IT support at work but nothing has solved the issue as yet, spoke to Google support.

My assumption is that it has to be the browser as I am able to log into google with another browser but Firefox is my preferred browser and would like to use it again as such.

Please advise.

Thank you Cait

Hello team I am trouble with 2 step verification I don't have any verification code I have reset my phone which logged in gmail account and setup 2 step verification I don't remember my password and it asked for verification code that s sent to Phone number or received email please help me to recover my gmail account there is a very important elocments that s I need khatoonr3574@gmail.com this is my gmail account which I want to recover thanks you user name khatoonr rani khatoonr [http://example.com

I recently purchased a new computer and want to setup Thunderbird to use my ATT Yahoo mail account. I went through the automatic process and got an "incorrect information" message. I tried Yahoo's instructions and they don't match what shows up in the account setup in Thunderbird. I am stuck and need some step by step instructions to set this up. I found nothing in the help section. Thanks.

When I try to log into sync with firefox, I get asked for an email code rather than the 2fa totp token I normally use. When I use the code I've been emailed I get an error that says "Bad Request". I can't log in on either of my computers. I've attached the error.

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You requested a review of this decision, but we still found that your account, or activity on it, didn’t follow our Community Standards. You can’t request another review.

i need help please reconnect my facebook account as soon as possible if you need to send me references for this please

UNABLE TO RE-ADD MAIL ACCOUNTS TO THUNDERBIRD For the last three or four months I have been getting two separate messages in the bottom of the screen when opening Thunderbird on my laptop. "GMAIL settings are out of date" and "Yahoo settings are out of date". Then, a about a month ago when I opened Thunderbird I noticed that it was trying to download almost 3000 Gmail emails. I had always believed that only new Gmail messages would download on start up? Whilst this was happening it was impossiblle to do anything on my laptop as I had limited internet access. The only way I could see to stop this was to delete my Gmail account from Thunderbird. When I opened Thunderbird I continued to get the messages "settings are out of date" for each of my mail accounts. So I deleted my email accounts from Thunderbird with the intention of re-adding them. I then downloaded and re-installed Thunderbird to ensure I was on the latest version. I then tried to re-add my mail accounts, letting Thunderbird find and load the correct email settings for each account but I now get an error message saying "Unable to Log In at Server. Probably wrong configuration, username or password". Refer to attached screenshot. I can log in to my Mail Accounts OK using Firefox so I know my username and password are correct. I also tried adding my mail accounts manually in Thunderbird but I contiue to get the same message. I am unable to add my mail accounts to Thunderbird and I have run out of ideas regarding diagnosis and resolution. I need help please.

Hi,

I'd like to try to configure an Exchange (Office 365) account in Thunderbird Beta, and it doesn't work for me. I use the autodiscover and: 1. Thunderbird tells me that it can recover the connection settings, okay 2. It offers me IMAP, POP and Exchange/Office365. If I select the last one, it says that the server doesn't allow open protocols and that I must install/pay the Owl extension. 3. If I select "configure manually" with Exchange protocol, an error appears: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsiMsgAccountManager.createIncomingServer]

Thx

Hello, I did a lot of search and followed all these advises: https://support.mozilla.org/en-US/questions/1229615 https://winaero.com/remove-your-browser-is-being-managed-by-your-organization-from-firefox/

1. I have not entry "DisableFirefoxAccounts" in "HKEY_CURRENT_USER\Software\Policies\Mozilla\Firefox". 2. I have no policies.json file in firefox directory. 3. I have a message "Your browser is being managed by your organization." in "Settings" (about:preferences). 4. In "about:policies" I have DisableFirefoxAccounts=TRUE. 5. in "about:config" identity.fxaccounts.enabled=false and grayed out.

Please help me to turn on the sync of bookmarks. All these listed issues obviously have something to do with it.

How do I change the google account that Firefox visits first? Context: I have my work email set up for sync, but whenever I go to any google specific site or tool (Calendar, gmail, docs, etc.) it defaults to my personal account instead of my work account.

I have been unable to sign in to google accounts on 3rd party websites for a while now. I'm using firefox develloper edition. i do not have this issue with normal firefox

every time i try to sign in i get redirected to https://support.google.com/accounts/a.../32050?hl=en

Heres some of the things i tried:

• Clear cache and cookies
• "repair" Firefox from the uninstaller
• Reinstall Firefox

To be honest it is quite a bit annoying and i cannot find a solution thanks in advance for any help

Hi, A few weeks ago, my desktop PC had to be returned to the manufacturer for repair, so I had to move my email to my laptop. I have 9 email accounts (3x yahoo, 3 x Microsoft, 2 x GMX and a Gmail). I used to train adults how to use a computer or laptop (basic training) so had addresses for different providers, so I was familiar with anything they could throw at me! Some don't get a lot of use now, but I like to keep them, for the odd occasion. All the accounts loaded sweetly at the time, some requiring 2FA, but none needing any App Passwords. A week ago My laptop had a catastrophic problem requiring me to restore to factory defaults. Since then, I have been reinstalling all the programs/apps to get it something like it was before the disaster occurred. Obviously, as part of the process, I had to reinstall Thunderbird. However, I have not been able to get any of the accounts to get set up on Thunderbird. The settings are found in the database and passed as okay, but I've been getting messages like: "Unable to login at server. Probably wrong configuration, username or password." I know the settings are correct because I have double-checked them very carefully, and I also use Bitwarden to ensure the Username and Password are correct. Initially I had wondered whether it was just one account that was a problem, and had tried other (alternative and approved) port and security settings but got a "Thunderbird failed to find the settings for your email account" message. I am puzzled, because about 3 weeks ago everything went in so easily, and I completed all nine accounts one after the other in probably less than half an hour, and now I can't complete any. I'm obviously playing with the idea of trying another email program, but also liked the calendar in Thunderbird. I'll attach some screen prints below. I also use Nord VPN, but for a fortnight it didn't matter whether Nord VPN was on or off, Thunderbird was brilliant. Today I was wondering whether that was having an effect, so I switched on Split Tunnelling, and applied Thunderbird, but it made no difference. So my next thought was whether as part of the Factory reset of the Laptop, not all the registry entries for Thunderbird had been cleared, or that there was some files somewhere that had escaped the purge and Thunderbird was still pointing to them. However, that didn't make sense, because I had Uninstalled Thunderbird with BC Uninstaller and deleted entries found after uninstallation, before I reinstalled it. So what can I do other than find some other email product, which seems unlikely at present! Kind regards.

As of yesterday my Thunderbird account vanished, screen asking to set up an account. I am too old to be an IT expert, and I need detailed step by step guidance how to restore that account, full of Inbox emails and folders/subfolders. If it matters (depending on requirements?), my address is @verizon.net - which is pop3 but I have no problem opening the same emails on different devices, as if it were imap (verizon taken over by aol). Pain in the neck, hope to get help.

Contacts syncing Tbird and iCloud appears to be unidirectional: Tbird > iCloud. When I make a change in Tbird contacts (via CardDAV), it appears in iCloud, but changes in iCloud do not effect Tbird contacts. Is this by design? Calendar sync is bidirectional.