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  • Solved

identity.fxaccounts.enabled=false is grayed out, can't login into my account to sync the bookmarks, etc

Hello, I did a lot of search and followed all these advises: https://support.mozilla.org/en-US/questions/1229615 https://winaero.com/remove-your-browser-is-being-managed-… (read more)

Hello, I did a lot of search and followed all these advises: https://support.mozilla.org/en-US/questions/1229615 https://winaero.com/remove-your-browser-is-being-managed-by-your-organization-from-firefox/

1. I have not entry "DisableFirefoxAccounts" in "HKEY_CURRENT_USER\Software\Policies\Mozilla\Firefox". 2. I have no policies.json file in firefox directory. 3. I have a message "Your browser is being managed by your organization." in "Settings" (about:preferences). 4. In "about:policies" I have DisableFirefoxAccounts=TRUE. 5. in "about:config" identity.fxaccounts.enabled=false and grayed out.

Please help me to turn on the sync of bookmarks. All these listed issues obviously have something to do with it.

Asked by Martink444 ABC 4 months ago

Answered by Martink444 ABC 4 months ago

  • Solved

Unified inbox shows 2 identical messages for each on retrieved by IMAP for all 4 of my accounts.

Thunderbird 128.9.1esr (64-bit) [Linux Mint] retrieves messages from my 4 email accounts (2x gMail & 2x Yahoo-based). It then displays each email retrieved TWICE. In… (read more)

Thunderbird 128.9.1esr (64-bit) [Linux Mint] retrieves messages from my 4 email accounts (2x gMail & 2x Yahoo-based). It then displays each email retrieved TWICE. In the past, Left-Clicking on Unified Inbox | Properties then the [Update] button would "single-up" the list into a 1-for-1 relationship. I then sort my mail MANUALLY into local folders or delete unwanted in order to keep my inbox "zero'd".

After my recent Linux Mint 22.1 update, this no longer works and I need to close and re-open Thunderbird to get any "ghost" messages that I haven't sorted or deleted to disappear.

I am sure that I have something configured incorrectly but I can't seem to find it. None of the 4 accounts is "aware of" or forwarding to or retrieving from any of the others - they are totally independent. Yet I get duplicated emails from all 4. Using Browser-based mail client, none of them have duplicated stuff anywhere that I can find.

What documentation should I provide? Thanks.

Asked by TooFatKat 2 months ago

Answered by TooFatKat 2 months ago

Same gmail verification code problem

I had reset my phone but I had not put recovery gmail on my gmail and I do not remember the password. can you help me? I am facing same gmail verification code problem I… (read more)

I had reset my phone but I had not put recovery gmail on my gmail and I do not remember the password. can you help me? I am facing same gmail verification code problem It is urgently

Asked by Sanjina Khatun 1 month ago

Last reply by Paul 1 month ago

Disable an account

Hello, I would like to disable an IMAP account, i.e. put the account offline. I have seen the following suggestion : going into server parameters and unchecking the … (read more)

Hello, I would like to disable an IMAP account, i.e. put the account offline. I have seen the following suggestion : going into server parameters and unchecking the 3 boxes : check emails on startup, check emails every x minutes, enable notifications when new emails arrive. But this doesn't work when I click on "check new emails". I need this because the connection of this account currently doesn't work and a connection window pops up each time I check for new emails, which I want to avoid until the problem is resolved, without having to delete the account from Thunderbird. In many mail clients there is an option to disable an account, but I didn't manage to find it in Thunderbird. How to do this ?

Asked by Cloporte 5 months ago

Last reply by sfhowes 5 months ago

  • Archived

cant creat new folder

peculiar problem, my wife's installation of Thunderbird seems to be corrupt somehow. she cannot make a new folder or subfolder, when you right click the option to create … (read more)

peculiar problem, my wife's installation of Thunderbird seems to be corrupt somehow. she cannot make a new folder or subfolder, when you right click the option to create a new folder is not even there, the only way is file/new/folder but nothing happens...now that was weird enough but since this started we have both got new machines with a new installation of windows 11 and a new installation of thunderbird and yet the wife still has the same problem, we did import the profile from the old hard drive so could the problem have been imported with the profile.

I have changed a thousand settings from various help pages, I can program, build and repair PCs, and I run my own dedicated server so I am not a noob.

it seems that something somewhere is restricting the right-click menus and the facility to create folders and subfolders. HHHHEEEEEEEELLLLPPPP

Asked by tony284 6 months ago

Last reply by Mapenzi 5 months ago

gmail login keeps popping up after a few seconds even though account has been deleted from TB. How do I stop it?

I would like to stop the annoying login popup to gmail. I have deleted the account that used gmail but that failed to stop it. Really don't wish to delete and re-instal… (read more)

I would like to stop the annoying login popup to gmail. I have deleted the account that used gmail but that failed to stop it. Really don't wish to delete and re-install TB, but the pop us is that annoying. Then even if I do delete and reinstall TB how must I do it to avoid having it pick up the old information that keeps sending it to Gmail to login? Thanks for any ideas John

Asked by John 1 month ago

Last reply by John 1 month ago

  • Solved

New Account creation Stuck in Loop

Thunderbird ver 140.0 (64-bit) on Windows 11. Brand new, fresh installation of Thunderbird. - Added a GMail account. That worked. - I tried to add an account with my p… (read more)

Thunderbird ver 140.0 (64-bit) on Windows 11.

Brand new, fresh installation of Thunderbird. - Added a GMail account. That worked. - I tried to add an account with my personal domain. I enter my name, the email account, and Thunderbird gets stuck in an unending loop looking up the configuration. - Other email clients have successfully looked up the config and did the setup without a problem. - The email account is handled via IONOS.com servers. - If you gave me a manual setup option I could handle it but there is none; TB goes straight into trying to handle it itself.

Any ideas?

TY, Frank

Asked by frank9 3 days ago

Answered by Wayne Mery 3 days ago

  • Solved
  • Archived

Disappearing subfolders SOLVED need to subscribe to imap folders

Hello, I have a problem with subfolders. I created a few on my account, but they are not visible. When I go to the email application on my phone (samsung email), they are… (read more)

Hello, I have a problem with subfolders. I created a few on my account, but they are not visible. When I go to the email application on my phone (samsung email), they are visible. please help me with this problem

Asked by Marusia 10 months ago

Answered by david 10 months ago

  • Solved
  • Archived

Synch Gmail Contacts to Thunderbird Contacts

Using Tbird 115 (or later) can gmail contacts be the listing used in Tbird and be in synch when changes are made in the gmail contacts list. There appear to be various me… (read more)

Using Tbird 115 (or later) can gmail contacts be the listing used in Tbird and be in synch when changes are made in the gmail contacts list. There appear to be various methods and I seek the best and simplest. Thanks

Asked by RonSH 10 months ago

Answered by christ1 10 months ago

  • Archived

Thunderbird fails to import previously exported profile

Thunderbird was not responding and tried to reinstall profile. There are many (needed) emails that were saved in folders that are missing from the profile. Used the expo… (read more)

Thunderbird was not responding and tried to reinstall profile. There are many (needed) emails that were saved in folders that are missing from the profile.

Used the export and import functions under tools menu. Possible corruption in sav8ng the profile.

How can we get the folders back ? The server copy has inbox but not folder baes email

Tb 115.15.0 32 bit on win 10

Asked by Chris Richardson, Chris 10 months ago

Last reply by david 10 months ago

  • Solved
  • Archived

Mail Folders Missing

I am running version 128.1.1esr (64-bit) on Windows 11. A few weeks ago one of my email accounts stopped working so after attempts to find and fix the problem I resorted… (read more)

I am running version 128.1.1esr (64-bit) on Windows 11.

A few weeks ago one of my email accounts stopped working so after attempts to find and fix the problem I resorted to deleting and recreating the account in Thunderbird.

The account is a hotmail.co.uk account and the server type is "POP Mail Server".

I noticed that there were fewer folders under the account (Inbox, Drafts, Sent and Trash). There may also have been a Junk folder. I thought that perhaps Thunderbird would create any additional folders as and when messages appeared in them, but I have now discovered that I have messages in the Spam folder on the server but they do not appear in Thunderbird.

Please can someone tell me what I have done wrong and how can I fix it.

Many thanks.

Asked by sjquelch57 10 months ago

Answered by sjquelch57 10 months ago

  • Archived

Update authentication method issues

I need to comply with new Microsoft authentication requirements before Sept 16, or I will lose use of Thunderbird for my Hotmail email. Trying to update the server settin… (read more)

I need to comply with new Microsoft authentication requirements before Sept 16, or I will lose use of Thunderbird for my Hotmail email. Trying to update the server settings does not work; my email program does not send or receive emails after changing the Authentication Method. The only other option I know of is to Remove my Thunderbird Current Account, and Re-Add it... if so: If I remove my account account & then re-add it, Do I lose all my previous emails (which I have several years worth)... If so, what should I do in advance, before I remove my account, to save all my previous emails? Are there other updates/work-arounds with this Microsoft Authentication issue? When/how/where info will be most appreciated.. Thank you, Paul Ricker

Asked by phricker1 10 months ago

Last reply by ThePillenwerfer 10 months ago

  • Archived

FF User Research performing research, scheduling video interviews promising financial compensation

A few months ago, I filled a feedback survey on Firefox, and at the end of the survey it contained an option to check if I was interested in pariticipating in a follow-up… (read more)

A few months ago, I filled a feedback survey on Firefox, and at the end of the survey it contained an option to check if I was interested in pariticipating in a follow-up study with a researcher from Firefox, and it was promised a financial compesation for my time.

I received an follow-up email today (from fx-researchteam@mozilla.com), talking about the recent survey I took and that I specified that I would like to do a follow-up interview, specifying available dates, interview duration (~60 minutes), and so on. It contained with a survey link from qsurvey.mozilla.com. The survey asked basic personal informations like email, name, gender, nothing too suspicious. Also, they specified they could paypal me $150 as a thanks for my time and feedback.

I saw someone received the same type of email and people claimed it as legit (https://support.mozilla.org/en-US/questions/1442740), but the email that sent the survey was a different email (from firefoxresearch@mozilla.com).

All I'm asking is if Mozilla does conduct such interviews, and also pay people for their time... if this is not a scam or something...

Asked by isahanacleto 10 months ago

Last reply by NoahSUMO 10 months ago