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Hello!

Everytime I open Thunderbird it asks me to authenticate an old mail account that 1) has already been deleted and 2) isn't visible anywhere within Thunderbird - so I since I don't even see the old account anymore, I can't delete it and don't know what to do. I have deleted the SMTP server that was related to the deleted mail account. I also uninstalled and reinstalled Thunderbird - the message still shows up.

I hope someone will be able to help me. :) Thank you!

I received an email at an email account I don't use for my Mozilla Firefox, thus why seems suspicious and strange to me. So I researched it here and saw the answer to another persons same question. I did go and check, I am logged in. Firefox is my primary and I use it constantly. Also on my phone and tablet, same account. As I write this, I have about 15 tabs open and active. The email associated to my account is not the same as the one I got this email at. The email I got it in, I use for solicitation, signing up for things and things I don't trust. This is what the email stated (same info as what was posted by the other person that got this same post) I copied and paste vs. Screen shot... so the Mozilla logo didn't show up. MIND YOU, I HAVE NEVER GONE 2 YEARS WITH NOT BEEN ACTIVE ON FIREFOX. AND I ONLY HAVE ONE ACCOUNT. PLEASE ADVISE --- The email they sent it to is [email removed]@gmail.com

Mozilla logo Your Mozilla account and data will be deleted in 7 days Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. Your account and your personal data will be permanently deleted on Sunday, Jun 29, 2025 because you haven’t been active. Sign in to keep your account If your account is deleted, you’ll still receive emails from Mozilla Corporation and Mozilla Foundation, unless you ask to unsubscribe.

If you have any questions or need assistance, feel free to contact our support team. This is an automated email. You are receiving it because you have a Mozilla account and it has been 2 years since your last sign-in. Mozilla. 149 New Montgomery St, 4th Floor, San Francisco, CA 94105 Mozilla Accounts Privacy Notice Mozilla Accounts Terms of Service

The new version of Thunderbird 11.1 for Android does not import account settings properly, one can only see Outbox, nothing else. I have the latest beta and then tried to import my settings from the beta to 11.1, after importing all i have access to is my Outbox, morning else shows up, no inbox etc at all. Think it's an import bug

Hi I'm trying to recover a google account but that thing is only giving me an option to send a verification code to an old phone # that i used to have , i stop using that # two years ago. I have tryed every single way to recover it but always, always ends up wanting to send a verification code to my old phone number that I don't have anymore. I have tryed contact support but is so dam hard to contact them and when i finally do they are no help at all they offer same thing i have done millions of times and it doesn't work… is there a way you guys can help me recover it or contact google support or can you guys please send them an email and tell them my situation please and to contact me at (*@gmail.com) and the account i want to recover is (*@gmail.con) thank you

Email hidden for privacy

I just discovered that I have been paying a monthly fee to Mozilla via PayPal,. It is 13.99USD a month.. can you help me? I have no idea what I’m paying this for. I don’t remember ever signing up for anything and it’s really a fee. I need to get rid of Thanks very much in advance..bold text

Cannot create account. Just started using Mozilla because my ISP does not like Macs.

Apparently Mozilla does not like Macs either. I entered the information and just got "Bad request (400)"

I've been floundering and cannot find any help.

I have a Suddenlink.net email account that I can't seem to install. Suddenlink has been purchased by Optimum. I have all the requirements that Optimum has given, but it still won't load. my email address is dluenser@suddenlink.net. My password is correct because I can go to their site and get my emails. These are the requirements that they gave me. Again, it is a suddenlink account. Can you help? I've tried numerous times to work with Optimum techs, but they are not knowledgeable to what I should do.

Server Settings by Domain Use the following server settings to set up most third-party email clients or applications to send or receive Optimum email. IMAP (Inbound) Optimum incoming mail server: mail.optimum.net Suddenlink incoming mail server: imap.suddenlink.net Incoming mail port (SSL): 993 (Secure Connection. Recommended if your mail client supports) POP (Inbound) Optimum incoming mail server: mail.optimum.net Suddenlink incoming mail server: pop.suddenlink.net Incoming mail port (SSL): 995 (Secure Connection. Recommended if your mail client supports)

SMTP (Outbound) Optimum outgoing mail server: mail.optimum.net Suddenlink outgoing mail server: smtp.suddenlink.net Outgoing mail port (SSL): 465 (Secure Connection. Recommended if your mail client supports) • Check My SMTP server requires authentication Username and Password (if needed) User Name: Your full email address, including the @domain.net at the end (i.e. @optimum.net, @suddenlink.net) Password: The password for your particular email address • Outgoing server verification/authentication must be enabled and on. If your email client has the option or checkbox that says My outgoing server requires authentication this will need to be checked along with use same settings as my incoming mail server.

How do I log in to the iPhone when I no longer have the old phone on which I had the authenticator. It is unavailable to me and firefox persistently asks for a 6-digit code. This is frustrating not allowing me to create a new authenticator on a new phone or an alternative login in Firefox'

I want to sync up my devices, both of which are logged in to my mozilla account. In the settings, there is an option to "Connect Another Device". This prompts me to scan a QR code within the firefox mobile app.

Unfortunately, the option to scan a QR code does not seem to exist in the current version of the app. In the sync settings, there is no way to open a QR code scanner. Opening it via the camera or icon in the URL bar on the app brings me to a page saying "you have to do this within the firefox app!".

The only solution I've found is to log out of my mobile app, then I unlock the option to scan a QR code to log me back in. I'm sure this is not intentional behaviour; I suppose this is more of a bug report than a support request but I wasn't sure where to post this.

I was unable to install Thunderbird download, as Windows prevented it. I believe this is due to the fact that my laptop was given to me, and not registered in my name. I therefore opened an email account with tutu, after donating $41 USD to Mozilla. I wish to stop this payment please. My email address is [edited email from public community support forum] I appreciate your help,

Ron Axelson

Hi,

When I got up this morning, I receved an email that a new device was logged in to my firefox account before an hour or so.

All my passwords are synced to firefox account. I am afraid and want to know what all information is stolen. I immediately removed old devices from accounts page under connected services. However, I see peculiar - 'unknown' device which I can not sign out.

Ik zal het zo goed mogelijk uitleggen Ik heb meerdere account waar er één van Microsoft is maar die heb ik zodanig beveiligd dat hij eerst naar twee gmails en code verstuurd voordat ik in kan loggen mijn pech is dat bij één van mijn gmails kan ik sowieso al niet inloggen dus daar heb ik hulp bij nodig en gewoon de meest simpele manier lijkt wel bij Microsoft kan inloggen dit onder andere om de reden dat ik best wel behoorlijk wat geld op een Microsoft rekening heb staan Ik geloof niet dat ik hier een foto van bij kan voeren en neem wel dan zal u het zo ook zien al is het tenminste tweede een vrij onduidelijke foto maar dat is één van de drie foto's dat er laptops zijn besteld maar die ik nooit heb ontvangen maar eentje ontvangen Je kan ook de eerste foto zien dan mag u over twijfelen Ik heb €100 op mijn rekening over laten schrijven en je ziet wat de uitgave gezien is van die 7 dagen nog iemand dit lezen maar vraag ik je om mij te bellen net op telefoonnummer [phone number] svp niet naar 10 uur bellen bij Robert dank nu heb ik er nog één laatste foto bij gevoegd dan zie je waar dat ik ben maar de andere telefoon zie je ook wel dat die is nou daar ben ik letterlijk niet een klein beetje bij in de buurt maar die persoon die heeft hem wel al mijn gegevens en omdat laptop die ik toen heb besteld en uit Engeland amacteriskible is Eerst kom ik hem traceren met hun die handige vogel dat verwijderd Verras me eens met een positief bericht Ik zit niet vaak op deze site

I just installed Firefox on my Android phone and chose it as my default browser. I wiuld like to import all my Chrome info - bookmarks, passwords briwsing history, etc. How do i do that?

Hi, I am trying to use Filelink to send a large file. I selected WebDAV and am trying to log in there on Mozilla's Composition screen. Under Private URL it wants me to enter my username and password. I entered my email address and password but error message says account not properly configured, What am i supposed to do?