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  • Solved

Lost all my TB data and access

1st I am 90 yrs old. Been using this app since it was created. Never a problem until these new updates. Was trying to delete old file (like the old program (block and h… (read more)

1st I am 90 yrs old. Been using this app since it was created. Never a problem until these new updates.

Was trying to delete old file (like the old program (block and hit delete). Found some message about deleting Trash folder and things I did not and do not understand. I now have LOST all my data, emails, addresses, everything.

I tried deleting the program and downloading a new copy. Did not work.

App Will not let me create an account. It keeps searching forever and have to cancel. App can't find my google password and just locks up. I only have two gmail addresses. I can access them by going to gmail.com but all my folders are not there. I need HELP please.

I can't even update my address file at the gmail site as I have no access to anything from TB. I am a research genealogist and now have lost all my saved research information.

Patrecia Glau <edited>@gmail.com <phone redacted>

Asked by Patrecia Glau 23 hours ago

Answered by Patrecia Glau 21 minutes ago

  • Solved

Toolbar shows up in fullscreen when I keep my cursor on the top of the screen.

I tried to do the fix using userChrome.css but it just didn't work. Am I doing something wrong? Also the fullscreen animation fix using the about:config settings doesn't… (read more)

I tried to do the fix using userChrome.css but it just didn't work. Am I doing something wrong?

Also the fullscreen animation fix using the about:config settings doesn't work either.

Thanks in advance :3

Asked by YourLocalSadNerd 3 hours ago

Answered by YourLocalSadNerd 46 minutes ago

  • Solved

Secure Connection Failed The connection to the server was reset while the page was loading.

Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity … (read more)

Secure Connection Failed

The connection to the server was reset while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by rohul.brac79 1 day ago

Answered by rohul.brac79 1 day ago

  • Solved

email and folders disappeared

Hello, so, I have my thunderbird profile on an external hard drive. Thunderbird was open and the hard drive was disconnected. After reconnecting the harddrive, on just on… (read more)

Hello, so, I have my thunderbird profile on an external hard drive. Thunderbird was open and the hard drive was disconnected. After reconnecting the harddrive, on just one of my accounts, the inbox folder showed empty and the draft sent and junk folders disappeared. New messages are dowloded without problem. I have tried the repair folder option, it stays at the build index step. I waited for three hours or a little more, should I wait more? my inbox size is 2.5 GB. I have tried deleting the msf file but I can get to recreate them after deleting them. I have tried copying the msf files in the Local folder, but nothing happens. The other accounts were not affected. I am using the 115.18.0 (64-bit) version on linux. Any help would be most welcome

Asked by roberttamba 1 day ago

Answered by roberttamba 1 day ago

  • Solved

donations

I opened Thunderbird and could not get to the inbox or any other folders—it shows only the donations page. This is not okay. I do donate. Not much, not too often, but I d… (read more)

I opened Thunderbird and could not get to the inbox or any other folders—it shows only the donations page. This is not okay. I do donate. Not much, not too often, but I do. However, if I open e-mail client and want to use it, then this is not a right moment to asking for donations. Or I should be able to do what I came to do and deal with donations issue later.

If you want users to pay for Thunderbird, it is of course okay, but please let us know in advance, give some time to mull it over and then clear the sheets. It is most inconvenient when this kind of issue is raised when you actually need to do something. And the message is unclear - how often and how much I need to donate (pay) in order to get to use Thunderbird without interruptions?

Thank you in advance and I do like Thunderbird. Just not this approach.

PS. Sorry for my bad English, not native speaker. PPS. Or, maybe this is some error that donations page does not "go away"?

Asked by Jüri Kolk 4 days ago

Answered by Toad-Hall 4 days ago

  • Solved

Я пытаюсь использовать сочетание клавиш ctrl+shift+c, что бы скопировать текст, но, вместо этого открывается devtools, я не могу использовать другое соччетание, пробовал отключить это в настройках devtools, но это не сработало

Я пытаюсь использовать сочетание клавиш ctrl+shift+c, что бы скопировать текст, но, вместо этого открывается devtools, я не могу использовать другое соччетание, пробовал … (read more)

Я пытаюсь использовать сочетание клавиш ctrl+shift+c, что бы скопировать текст, но, вместо этого открывается devtools, я не могу использовать другое соччетание, пробовал отключить это в настройках devtools, но это не сработало, так же пытался выключить devtools, но не помогло

Asked by Кирилл Севостьянов 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Welcome to Thunderbird

This morning the Welcome to Thunderbird splash page will not go away. This may be connected, with clicking on the trash bin icon on an email will not delete the item. Ho… (read more)

This morning the Welcome to Thunderbird splash page will not go away. This may be connected, with clicking on the trash bin icon on an email will not delete the item.

Hoping I don't to do a re-install to correct the problem

Asked by Steve2526 2 weeks ago

Answered by Steve2526 2 weeks ago

  • Solved

new email not working

Hi, on my friends pc, we run thunderbird, and in the last time the new email button, the ctrl+n, or the file-->new email dons't work. We have no extensions, reinstall … (read more)

Hi, on my friends pc, we run thunderbird, and in the last time the new email button, the ctrl+n, or the file-->new email dons't work. We have no extensions, reinstall didnt work. tried to downgrade but than the emailt dont work. We get the new emails, we can reply to a mail, but the new email window don't shows up.

please help i dont know what to do...

Asked by uvbull 2 weeks ago

Answered by Toad-Hall 2 weeks ago

  • Solved

Addressbook empty

Hello, I recently got a new computer - the ninth or twelvth (i've been programmer and service techy all my working life, processing over 5000 comps over time - big compan… (read more)

Hello, I recently got a new computer - the ninth or twelvth (i've been programmer and service techy all my working life, processing over 5000 comps over time - big company), so I have always transferred the right profile contents to the new profile in the roaming folder - everytime all was working fine. Now, with Thunderbird version 137.0.1 (64-Bit) in Win 10 pro I have the problem that although copying the files to the right place again (roaming) the addressbooks stayed empty, but all the old mail structures and mails came nicely over in the new system. Manually copying the abook.mab (100KB) and history.mab (50KB) to the roaming profiles has absolutely no effect, the addressbooks stay empty stubbornly. I have deleted and uninstalled Thunderbird, deleted the Roamings and Locals to make a clean new install with re-copying to the profile files - no effect either. Ten minutes ago while looking for the version a new update rolled in, so I restarted, to no avail - still empty addressbooks. I could always print these files and manually rewrite the 3 abooks, but this should be the last remedy only. Any ideas what is running wrong? A BIG THANKS for your help! Peter

Asked by peter2uat 2 weeks ago

Answered by david 2 weeks ago

  • Solved

Voice to text

Hello Everybody . I have used Thunderbird for a number of years and I like it and have supported it from time to time with donations . I am a person with dyslexia and the… (read more)

Hello Everybody . I have used Thunderbird for a number of years and I like it and have supported it from time to time with donations . I am a person with dyslexia and their a lot of people with this problem . more than you would think . The one thing that I think would be nice is to have a speech to text as part of Thunderbird . It would be a big help to us with dyslexia . Thank you for letting me bend your ear .

Robert

Asked by Warhawk 3 weeks ago

Answered by david 3 weeks ago

  • Solved

Installation of Linux Mint 22 Willman in Linux Light 40

I could have copied each one of two different emails from Hotels to Volos as Nefeli & Park with their savings on Thunderbird because I have restarted at the first bef… (read more)

I could have copied each one of two different emails from Hotels to Volos as Nefeli & Park with their savings on Thunderbird because I have restarted at the first before two hours as well as I wrote thoroughly a plenty of my fixed changes under any circumstances but I was tired of many efforts yesterday nightly & tonight...

Asked by Maria Trika 3 weeks ago

Answered by Maria Trika 3 weeks ago

  • Solved

"Allow" button on Thunderbird (laptop) not showing, to activate changed password

Trying to get my laptop PC (Windows) Thunderbird to accept change in gmail password. Laptop shows blown-up (Thunderbird, I assume?) screen asking me to click on "allow" b… (read more)

Trying to get my laptop PC (Windows) Thunderbird to accept change in gmail password. Laptop shows blown-up (Thunderbird, I assume?) screen asking me to click on "allow" button. No such button is visible: presumably it is off-screen? I've tried everything mentioned on internet to deal with this, and nothing works. Thunderbird + gmail worked perfectly on that Dell laptop until I changed the gmail password (using my desktop PC). Any suggestions would be appreciated. E.g., should I take the laptop to BestBuy or another service point? Or am I overlooking something? THANKS, Fred

Asked by fdw2 3 weeks ago

Answered by Scooter 3 weeks ago

  • Solved

Sent folder not syncing for Thunderbird Android

I installed Thunderbird for Android today on my Moto g stylus. I used the QR code to import the settings from Thunderbird on my Windows 10 laptop. In general, things se… (read more)

I installed Thunderbird for Android today on my Moto g stylus. I used the QR code to import the settings from Thunderbird on my Windows 10 laptop. In general, things seem to be working, but outgoing messages are not being copied to the "sent" folder. I can see older "sent" messages that were sent from my Windows 10 Thunderbird, but no sent messages that originated from my phone. I have an IMAP mail server.

Asked by bwffx 1 month ago

Answered by bwffx 3 weeks ago