Thunderbird profile export does not import after PC reset

I exported my profile to an external drive, then reset my Windows 11 PC. The resulting file is a zip file. When I import, the import starts, then stalls and gives an erro… (read more)

I exported my profile to an external drive, then reset my Windows 11 PC. The resulting file is a zip file. When I import, the import starts, then stalls and gives an error. The error log is incomprehensible to me. How can I not lose my local folders and messages? I tried unzipping and importing that folder, but another error. I need help! Ideas? Thanks.

Image of the error attached.

Asked by Lester Bennett 1 month ago

Last reply by david 3 weeks ago

Thunderbird Inbox not displaying messages

Following a switch off and restart triggered I think by a Windows update, Thunderbird is not displaying any messages in my Inbox, though it is showing the number of messa… (read more)

Following a switch off and restart triggered I think by a Windows update, Thunderbird is not displaying any messages in my Inbox, though it is showing the number of messages in the Inbox title bar. 'Drafts' and 'Sent' all display correctly, but the 'Inbox' is blank with a grey icon of an envelope and the statement: "No message found". I am an IT novice. I looked on the 'help' pages. I have checked that no filters are set. I have right-clicked on the 'Inbox' title to display the menu with 'properties' at the bottom. I have clicked on that to bring up the dialog box with the "Repair" icon. It shows 'Inbox' in the 'Name' box but I note that the 'Location' box is blank. Presumably it should not be. Presumably it should show either the location of locally stored messages on my hard drive, or the location of the messages on the email server. I am not sure which. I have found the directory on my hard drive where I believe the messages are stored locally. The size of the file suggests to me that they are all there. The periodic 'Checking for new messages' is happening, but nothing is displaying, though a check via webmail shows that new messages are arriving on the server. What should I do to get my Inbox to display correctly? With many thanks, Iain

Asked by iwright2 3 months ago

Last reply by jacoroos748 2 months ago

Restart to update Firefox

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I cli… (read more)

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I click Help > About Firefox. It would appear that the update did not happen for some reason. Do I need to re-install Firefox to get around this problem?

Asked by Larz 2 months ago

Last reply by lmacri 3 weeks ago

Mails Orange effacés par erreur

Bonjour, J'ai effacé par erreur un dossier et ses sous-dossiers directement dans ma messagerie Orange. J'ai ensuite installé Thunderbird qui voit ces dossiers dans la pou… (read more)

Bonjour, J'ai effacé par erreur un dossier et ses sous-dossiers directement dans ma messagerie Orange. J'ai ensuite installé Thunderbird qui voit ces dossiers dans la poubelle mais ils restent désespérément vides des mails qu'ils contenaient. Est-il possible de les récupérer malgré tout svp ?

Asked by douchin.regis 4 months ago

Last reply by Mapenzi 3 months ago

Spinning wheel

I am now getting a spinning wheel with annoying frequency while using/trying to use Thunderbird on my MacBook Air 2017 running Monterey. Everything was fine for the first… (read more)

I am now getting a spinning wheel with annoying frequency while using/trying to use Thunderbird on my MacBook Air 2017 running Monterey. Everything was fine for the first 6-9 months, but over recent months the spinning wheel has appeared more and more frequently while I'm trying to read mail, answer mail, scroll through messages, etc., etc. Now it comes up every few minutes and delays me doing anything for about 15-30 seconds at a time. It's really frustrating. I recently ran Onyx, which was designed to clear cache, etc and make everything run smoothly. But the only program it required me to quit before it started was Thunderbird. Is there some cache or something I need to clear on a (semi-) regular basis to keep it working at a reasonable speed without this godforsaken spinning wheel interrupting everything? Thanks for any/all your help.

Asked by Clive Chafer 1 month ago

Last reply by Scooter 1 month ago

Copied Thunderbird Profile from Windows 10 PC, pasted to Windows 11 PC - No email history or address book

Copied Thunderbird Profile from Windows 10 PC, pasted to Windows 11 PC - No email history or address book I followed the steps to copy the profile from the old PC and pa… (read more)

Copied Thunderbird Profile from Windows 10 PC, pasted to Windows 11 PC - No email history or address book

I followed the steps to copy the profile from the old PC and paste it into the folder on the old PC.

Thunderbird is using that profile, but there are no email history or address book.

Asked by Ray Hayes 3 months ago

Last reply by david 4 weeks ago

Firefox crash with message "Gah. Your tab just crashed"

We recently update Firefox with version 138.0 and now getting the message "Gah. Your tab just crashed" when opening the browser. We attempted to update and install vers… (read more)

We recently update Firefox with version 138.0 and now getting the message "Gah. Your tab just crashed" when opening the browser.

We attempted to update and install version 138.0.1 only resulting with the same error. We also found and attempted the following all resulting with the same error: - change the about:config page for settings to false for both browser.tabs.remote.autostart and browser.tabs.remote.autostart.2

- clear browser cache.

- enable Temporary Mode in the Help menu. This appears to fix the problem but only for the current browser session. When a new Firefox window is opened, the error reappears.

What is needed to resolve this error or is there a way to permanently enable Temporary Mode or some similar setting? Thanks for all your help with this.

Asked by marcelo.alejandro 2 weeks ago

Last reply by Mike Kaply 2 days ago

restoring email in thunderbird has stopped with mai 2024 for aol, gmx, gmail. (linux)

Hello, restoring email in thunderbird has stopped with mai 2024. How can this fixed? please ask me for concrete support. Do no send me to the next address. koffie … (read more)

Hello,

restoring email in thunderbird has stopped with mai 2024. How can this fixed?

please ask me for concrete support. Do no send me to the next address.

koffie

Asked by koffie 5 months ago

Last reply by Wayne Mery 4 months ago

account

I created a 2nd account years ago and it has worked since then. Now when I create a third account, it works well but when I disconnect I loose the account and have to re… (read more)

I created a 2nd account years ago and it has worked since then. Now when I create a third account, it works well but when I disconnect I loose the account and have to recreate it again. How come?

Asked by andrepatry 4 months ago

Last reply by Toad-Hall 3 weeks ago

Is it possible to download folder of emails from local folder at Thunderbird to my desktop at my PC?

I would like to download hundreds of emails from Thunderbird to my PC for archiving purposes. How can I download one of my folders from local folders? I tried using AI bu… (read more)

I would like to download hundreds of emails from Thunderbird to my PC for archiving purposes. How can I download one of my folders from local folders? I tried using AI but it didnt help me at all.

Asked by Justyna Bartnik 1 month ago

Last reply by LA 1 month ago

Old folders and email have disappeared

Opened Thunderbird today April 7, 2025 and the oldest email was from 2:58 PM April 6 2025. All my extensive collection of folders and old email have disappeared. New me… (read more)

Opened Thunderbird today April 7, 2025 and the oldest email was from 2:58 PM April 6 2025. All my extensive collection of folders and old email have disappeared. New messages arrive in my inbox just fine. I suspect that there is a folder still on my hard drive somewhere with all the info in it. It appears that Thunderbird just can't find it for some reason. How can I help Thunderbird get back to using that file?

Asked by bobdell2 1 month ago

Last reply by Dušan Zervan 3 weeks ago

Inbox / Mailbox Q

When I use my PC (main device) Thunderbird shows individual mail folders, on my iPad the default mail client as well as individual account folders has an 'All Inboxes' Th… (read more)

When I use my PC (main device) Thunderbird shows individual mail folders, on my iPad the default mail client as well as individual account folders has an 'All Inboxes' This is very useful as 95% of my mail will go to one account .... so having an 'All folders' account ensures I don't miss a mail arriving on a less used account.

Is there a way to set this up on Thunderbird?

Asked by rick_hughes 5 months ago

Last reply by david 4 months ago

refreshing size of TB profile

Just wondering why when I organize/delete my emails in TB (have several accounts in there) my profile size does not go down but always up? Should I be refreshing or som… (read more)

Just wondering why when I organize/delete my emails in TB (have several accounts in there) my profile size does not go down but always up? Should I be refreshing or something like that?

Asked by OldBob2 5 months ago

Last reply by frisée 5 months ago

Session Lost due to Firefox Crash

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted.… (read more)

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted. I tried to recover them using shadow explorer, but these files are corrupted, so I've had no success reading them. Is there a way to fix the corrupted files? Alternatively, because I've had sync enabled for open tabs, is there a log for past open tab synchronizations? If this was stored on the cloud, it may be possible to retrieve that table and restore the list of open tabs that way?

Asked by Darkmight11 5 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

S/MIME sending issue

I've finished setting up the S/MIME encryption in Thunderbird, and imported all the certificates needed. When people with the certificates emailed me, I could receive and… (read more)

I've finished setting up the S/MIME encryption in Thunderbird, and imported all the certificates needed. When people with the certificates emailed me, I could receive and read all the emails. However, when I replied to the same people, I got the error message saying 'End-to-end encryption requires resolving cerficiate issues'. My colleagues imported the same certificates without any issues. Do you have any suggestions for me to solve the issue? Thank you very much!

Asked by Meggie Nguyen 1 month ago

Last reply by christ1 3 days ago

Tracking Protection

I recently encountered an issue when attempting to login to The Coventry Building Society website using Firefox (desktop PC & Windows 10):- https://www.coventrybuildi… (read more)

I recently encountered an issue when attempting to login to The Coventry Building Society website using Firefox (desktop PC & Windows 10):- https://www.coventrybuildingsociety.co.uk/ It failed to display the page used to enter the one time passcode used for two factor authentication.

After looking on some forums I discovered this is because 'Strict' tracking protection was enabled. If I change to 'Custom' and uncheck 'Tracking Content' then things work as expected.

I also read on a forum that you can leave tracking protection set to 'Strict' but enter the URL for the problem website under 'Enhanced Tracking Protection -> Manage Exceptions'. I tried entering 'https://www.coventrybuildingsociety.co.uk/' Initially this appeared to work. However, when I tried it again the following day, the page failed to load as before. I had to change back from 'Strict' to 'Custom' and uncheck 'Tracking Content' once again. It's as if the exception URL is ignored in 'Strict' mode.

Am I doing something wrong or is this how it is supposed to work? Do I need to click on the shield icon (to the left of the padlock icon) and turn off 'Enhanced Tracking Protection' every time I visit the website?

Asked by brian_mk 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

I can no longer sign in to my email. HELP!

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I … (read more)

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Asked by onekooch 3 months ago

Last reply by Terry’s 8960 1 week ago