Unable to access router or NAS

I have a Dell Lattitude E5570 running Windows 64 Professional. I use Firefox to connect to the web. Recently I had fibre broadband fitted to the house by BT and with it a… (read more)

I have a Dell Lattitude E5570 running Windows 64 Professional. I use Firefox to connect to the web. Recently I had fibre broadband fitted to the house by BT and with it a BT Smart Hub 2.

On initial setup everything was fine, my QNAP NAS was picked up and I could access it and I could access the BT Hub. However, after only a couple of days I can no longer access the BT Hub using the IP address or my NAS. Firefox simply says 'Unable to connect to server' whenever I put in the IP address. For the NAS I get a message saying 'cannot connect to device, check that the device and your computer are on the same subnet'.

My iPhone however, which is also connected to the internet via my BT hub can access both my NAS and BT Smart Hub 2 .

Strange thing is Firefox would never connect to my Asus router before either. I've even tried connecting my computer directly to both the BT router and the NAS with an ethernet cable but still no joy.

I have checked my windows firewall and Firefox is on there as an allowed app. I have no trouble connecting to any other website via Firefox just my BT router and my NAS. I have removed Firefox and re-installed it as advised but still no joy.

When accessing the NAS via my iPhone on the BT app it says the NAS is connected to my wi-fi as are my Hive, Sonos, Amazon Firestick and laptop.

I have no idea what the 'subnet' message means not knowing what that is or where to look to see if this is the issue. Oh, and I have tried accessing the BT Hub and the NAS using Chrome, Microsoft Edge and Internet Explorer but to no avail.

Any help would be appreciated.

Thanks

Paul.

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translate by DeepL.com

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