Keep getting message "Failed to check for updates."

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until … (read more)

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until now. The message "Failed to check for updates." is shown in the About screen. I have uninstalled and re-installed Firefox with the same results. Have also un-installed Firefox, un-installed Mozilla Maintenance, then removed Firefox data from App Data folder in user directory, then re-installed with the same results. Also, now when I access a local media server, I keep getting the message "Firefox is installing components needed" and that never goes away. Any ideas?

Asked by R_Welsh 21 hours ago

Last reply by _dolphins 10 hours ago

File not downloaded: Potential security risk - Allow download don't work

Hi! On the latest version Mozilla Firefox 125.0.1 when i download .docx files i get the message 'File not downloaded: Potential security risk.' I select Allow download an… (read more)

Hi! On the latest version Mozilla Firefox 125.0.1 when i download .docx files i get the message 'File not downloaded: Potential security risk.' I select Allow download and the file downloaded can't be opened.

Thanks!

Asked by Laurentiu Marin 1 day ago

Last reply by zeroknight 5 hours ago

Google Image Search Gallery View

I just did a Google image search on my pixel 8 and saw that all the image results were forced to "fit width" so I can only really see 1 result at a time. I have the "Goog… (read more)

I just did a Google image search on my pixel 8 and saw that all the image results were forced to "fit width" so I can only really see 1 result at a time. I have the "Google Search Fixer" installed and dialsabling it returns the image search view to gallery. But when I enable to addon it goes back to that "ft to wish" view.

I've looked through the options and tried searching for similar problems/solutions and found nothing. How do I return my Google image search view to gallery? It's really obnoxious and frustration to only be able to see 1 image at a time when searching.

Asked by Matthew Pollett 1 week ago

Last reply by Seamus Pomeroy 5 days ago

Youtube videos dropping 2/3 of frames.

When playing a video on YouTube the video is choppy and drops around 2/3 of the frames. This happens on every video that I click on. I have found that if I double tap to… (read more)

When playing a video on YouTube the video is choppy and drops around 2/3 of the frames. This happens on every video that I click on.

I have found that if I double tap to jump back 10 seconds in the video it will no longer drop frames and play smoothly, but if I change the playback resolution it returns to being choppy until jumping in the video again.

I am currently running the latest stable download from the play store, and my phone is a OnePlus 8t.

Asked by pblock4 2 months ago

Last reply by tomaszuk 5 days ago

Cannot restart Thunderbird BETA after normal close

Start new Windows session. Start Thunderbird and works OK. Shut Thunderbird down and try to re-start during same Windows session and it will not launch. Reboot Windows an… (read more)

Start new Windows session. Start Thunderbird and works OK. Shut Thunderbird down and try to re-start during same Windows session and it will not launch. Reboot Windows and try to start Thunderbird and works OK. Alternatively, going into Task Manager there will be a number of Thunderbird processes running. If I manually end them all (while Thunderbird is NOT active) then I can restart as normal too. This all began with 124.0 Beta 1. Never had the issue prior.

Also, Thunderbird crashes if restarting within the app. By this I mean clicking the X it appears to close (excepting those persistent processes running) but "Restart Thunderbird" such as to launch Troubleshooting mode or from the "Restart to update Thunderbird" config crashes the app with 100% consistency.

Asked by Dudley Fuddpucker 1 month ago

Last reply by Wayne Mery 1 hour ago

Firefox failed to check for updates

I am running the latest software, Sonoma 14.3.1 on my Mac Mini and the Firefox browser 123.0.1 With the last couple of versions of Firefox , after selecting About Firefox… (read more)

I am running the latest software, Sonoma 14.3.1 on my Mac Mini and the Firefox browser 123.0.1 With the last couple of versions of Firefox , after selecting About Firefox, I received the error message "Failed to check for updates" This happened a few times. I was able to manually update to the newer versions. How can I rectify the situation. My Firefox preferences under the General Heading has check for updates selected.

Help required please

Danny

Asked by admiral_ascents0b 1 month ago

Last reply by cor-el 1 month ago

Fails to upload new account

Just trying to upload my email account. It has only partially completed the upload. Files are missing and alterations I made to my actual email account are not showing. T… (read more)

Just trying to upload my email account. It has only partially completed the upload. Files are missing and alterations I made to my actual email account are not showing. Tried taking it off and reloading but has exactly the same errors!

Asked by clerk11 3 months ago

Last reply by Matt 3 months ago

Threaded Messages

Ever since the last "upgrade" which is terrible I get my emails in threads. Does anyone know how to get rid of the stupid threaded messages? I've tried everything. All I … (read more)

Ever since the last "upgrade" which is terrible I get my emails in threads. Does anyone know how to get rid of the stupid threaded messages? I've tried everything. All I want is emails to be listed in the order I received them. I DO NOT WANT THREADS

Asked by loren6 4 months ago

Last reply by KuchleiT 2 months ago

Community had no answer to my probem

Thunderbird will no longer save sent emails to my SENT folder. I get an error message when I send an e-mail saying, "Your message was sent but a copy was not placed in o… (read more)

Thunderbird will no longer save sent emails to my SENT folder. I get an error message when I send an e-mail saying, "Your message was sent but a copy was not placed in our sent folder(Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-using my email address. Cox Communications is my ISP and they say the problem is not theirs.

Asked by Page Duppstadt 1 day ago

Last reply by Wayne Mery 1 day ago

Add printer to Firefox

Printer help needed! Where is my default IOS printer (Epson ET-4850) & where is the print option in Firefox? The bigger question is how do I connect my default IOS pr… (read more)

Printer help needed! Where is my default IOS printer (Epson ET-4850) & where is the print option in Firefox? The bigger question is how do I connect my default IOS printer to Firefox?Thus far I have no way to print from Firefox therefore have deployed the workaround of copying web address into Safari and printing from there. I do not want to spend hours researching something that should be simple and likely is something that most of you already know. Here I am 10 yrs post retirement I’m already feeling outdated & very stressed 😟 Thank you for any information & help you might share!

Asked by cwallace 1 month ago

Last reply by TyDraniu 1 month ago

Thunderbird is no longer properly closing after upgrading to 115.10.0 (x64)

I upgraded to Thunderbird 115.10.0 (x64) earlier today and now the program is no longer closing completely (I've tried using the X at the top right of the window, and I'v… (read more)

I upgraded to Thunderbird 115.10.0 (x64) earlier today and now the program is no longer closing completely (I've tried using the X at the top right of the window, and I've also tried File menu -> Exit). I first discovered this when I was using CCleaner to clean my temporary items and it asked me if I wanted to close Thunderbird after I had already closed it. I then checked my running processes and there are three Thunderbird processes that remain after the program has supposedy closed (Task Manager screenshot attached).

Any help with this seemingly new bug is greatly appreciated!

Much thanks, -Snipe

Asked by reed7 17 hours ago

Last reply by Wayne Mery 6 hours ago

Facebook only halfway works on Firefox

I recently purchased a new Mac Book Pro. After migrating my data from my old one I noticed that when using Firefox my Facebook account was not working properly. I no lo… (read more)

I recently purchased a new Mac Book Pro. After migrating my data from my old one I noticed that when using Firefox my Facebook account was not working properly. I no longer could access my own page or the pages of friends. However, I could access some group accounts I'm associated with. On Safari, everything works fine. I suspect something must have been compromised during the data migration.

I deleted the Firefox app from my new computer and then reinstalled it but to no avail. When I'm in Facebook and try to access my page I get an error message. My OS system to up to date and apparently my Firefox is up to date as well. Any suggestions? Thanks!

Asked by jjenkins9 13 hours ago

Last reply by Joe Root 8 hours ago

"Failed to check for updates" et al

Hey, so, I've seen this question a couple times when I searched, but (a) there didn't seem to be any solution and (b) they were all regarding Macs and I'm on Windows 11 v… (read more)

Hey, so, I've seen this question a couple times when I searched, but (a) there didn't seem to be any solution and (b) they were all regarding Macs and I'm on Windows 11 v 23H2. I keep getting bubbles saying that Firefox wasn't able to check for updates- not that it couldn't download or install updates, but it couldn't search for one. I also did the "about Firefox" thing and it gives me the same message. Both of these have been going on for a couple days and I have attempted restarting Firefox multiple times and did a manual update [125.0.1 (64-bit)] just in case there was a problem there. Now, I've tried the tips from the other threads (turning off the proxy, checking any anti-update policies, and checking the add.update.url in the config settings) with no luck. So in an effort to either bump the question or get any Windows oriented answers... Thanks muchly

Asked by xheavenlybodiesx 1 day ago

Last reply by NoahSUMO 6 hours ago

how to download without Google play?

Hello, I have an android. Google play hasn't worked in forever. No great loss except when you hit the button to send a download it takes you to Google play. It used to g… (read more)

Hello,

I have an android. Google play hasn't worked in forever. No great loss except when you hit the button to send a download it takes you to Google play. It used to give you the link and installs it. Silly me I deleted Firefox to clear space just for a short time until I got the new sandisk over a year later I still can't get the link. Why do we have to go through Google play? Never had to do it before, it's okay if your looking for something but if you know what you need and the website why oh why oh why make you go somewhere else. It's sillyness.lol Anyway. Where can I get the link without using Google play.....and I had techs walking me through it first days trying to fix it when office 365 stopped working when I was in college. No one could fix the Google or the 365

Asked by missemarie 3 months ago

Last reply by James 3 months ago