Internet Download Manager (IDM)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no… (read more)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no change.

Here is the issue: 1. I open Firefox (Duck Duck Go is my default) (132.0.2 (64-bit) 2. I type "vintage sci fi movies" 3. Click on "videos" 4. Pick any movie (example: The Phantom Planet (black and white but this does not matter) 5. In the Choose How you Watch, I click the left icon - Watch Here, and not Watch on YouTube; also click Remember my choice 6. The movie starts but there is no IDM dialogue 7. If I then click Watch on YouTube inside the movie, it switches to YouTube and the movie starts, AND the IDM dialogue pops up.

As I said, this worked in Firefox/DDG a couple of weeks ago.

IDM version is 6.42 Build 23, full (paid for) version Oct 15 2024 The IDM Integration Module in Firefox shows as Version 6.42.22, last updated Oct 28 2024.

Can you assist please.

Asked by lps5005 1 week ago

Last reply by markwarner22 1 week ago

New AI Side Bar

I have used Firefox for longer than I care to remember and have never had any problem with it but this morning I switched on my PC and a new AI side bar has appeard on th… (read more)

I have used Firefox for longer than I care to remember and have never had any problem with it but this morning I switched on my PC and a new AI side bar has appeard on the left and I don't want it. Can you please make it so we can remove it and looking around the internet, I know I'm not the only one with this opinion.

Asked by wellseyuk 4 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Remove left side bar

I recently upgraded to the latest version 132.0.2. There's a vertical sidebar on my browser that I would like to remove. I looked into the customize sidebar settings bu… (read more)

I recently upgraded to the latest version 132.0.2. There's a vertical sidebar on my browser that I would like to remove. I looked into the customize sidebar settings but can't seem to find a way to remove it completely. I've also attached a screenshot. Any guidance would be appreciated. Thanks!

Asked by Andrew 1 week ago

Last reply by cor-el 1 week ago

Accessing Documents through Google Drive using Firefox

When open Google Drive using Firefox, I cannot click on any documents. I can open folders but the documents in these folders I cannot open. I can open Google Docs and the… (read more)

When open Google Drive using Firefox, I cannot click on any documents. I can open folders but the documents in these folders I cannot open. I can open Google Docs and then access documents but all documents through Google Drive including in the Shared Folder are greyed out and when I click on any of these I get the pop up "This file cannot be opened because you're offline." I can access Google Drive and its documents using Chrome. I would prefer to use Firefox.

I have updated Firefox, cleared the history, and emptied cache and cookies. I also logged out of and then back into my gmail account.

The image shows what the drive looks like when opened in Firefox.

Asked by bloodrose_13 4 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Firefox 133.0 (Build #2016056951), hg-24fce2fbde95+ GV: 133.0-20241118181856 AS: 133.0

I have updated the Firefox to 133.0 (Build #2016056951), hg-24fce2fbde95+GV: 133.0-20241118181856n AS: 133.0. When I open new tab, and open any website, the default is se… (read more)

I have updated the Firefox to 133.0 (Build #2016056951), hg-24fce2fbde95+GV: 133.0-20241118181856n AS: 133.0. When I open new tab, and open any website, the default is set to "Desktop Mode", how do I reset it to normal default mode?

Asked by Yusof Rahman Leadif Daud 1 week ago

Last reply by Paul 1 week ago

Sidebar in Windows 11 Pro

I am so frustrated. Although I'm relatively computer literate, I cannot find a way to stop that sidebar from opening up on Firefox Browser 133.0. I'm using Windows 11 P… (read more)

I am so frustrated. Although I'm relatively computer literate, I cannot find a way to stop that sidebar from opening up on Firefox Browser 133.0. I'm using Windows 11 Pro. I can find no button that allows me to either delete it or prevent it from opening. For heavens sake, not everyone wants all this stuff. I just want a great browser with minimal things to have to deal with. It is irritating to have to deal with this when there appears to be no simple solution to get rid of it. I do not feel comfortable with having to try to delete a profile element. Just give me the button to say I don't want it showing up when I open Firefox on my computer. It can't be that difficult. I use the menu bar at the top of the page to deal with bookmarks. I don't need a sidebar. Give me the option to get rid of it. It will always be there to hit the button on again if I choose to but I know I never will. It interferes with my page. If it isn't fixing something that is broken, and you want to try new things, fine. But give me the option to delete it from my experience.

Asked by wordperfectqueen 4 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

YouTube is lagging in Firefox mobile (Android)

While browsing www.youtube.com, the site is not running smoothly. When I'm scrolling in the YouTube homepage, it's like cutting in the middle. On the other hand when watc… (read more)

While browsing www.youtube.com, the site is not running smoothly. When I'm scrolling in the YouTube homepage, it's like cutting in the middle. On the other hand when watching YouTube shorts, when scrolling to a new video, it's like jumping and then loading, which seems extremely inconvenient. Overall the YouTube site is not working properly in Firefox mobile (Android 13). Note: I have tried the cookie delete option. Still persistent.

Asked by Ratnodip Saha 1 month ago

Last reply by Kiki 3 weeks ago

No video with supported format and MIME type

Hi, I get a message "No video with supported format and MIME type" when I try to watch movies on my website : https://www.spiriferminerals.com/product,25270,produkt.… (read more)

Hi, I get a message "No video with supported format and MIME type" when I try to watch movies on my website : https://www.spiriferminerals.com/product,25270,produkt.html The same movie works on Chrome but not on Firefox. Can you help ? Thanks ! Joanna

Asked by amexia 3 months ago

Last reply by cor-el 3 months ago