Verification error trying to open Exchange email account on Thunderbird

Up till yesterday Thunderbird (release 99.10) was working fine on my Exchange account. Since this morning Thunderbird was claiming my password was not correct. However I … (read more)

Up till yesterday Thunderbird (release 99.10) was working fine on my Exchange account. Since this morning Thunderbird was claiming my password was not correct. However I can use this same password on my iPhone and on Outlook. I decided to change he password. The new password again works on the iPhone and Outlook but not in Thunderbird.

Today I upgrade Thunderbird to the latest version 102.0 and also reverted to version 98 but same problem.

I deleted the account and tried to add it back again and I get a verification error:

Configuration could not be verified. If you username and password are correct, it's likely that the server administrator disabled the selected configuration for your account. Try setting another protocol.

Any suggestion?

Thanks, Gideon

Asked by gideon3 1 hour ago

Last reply by jaredl 15 minutes ago

Firefox hangs randomly

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok. Fir… (read more)

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok.

Firefox hangs, no rhyme or reason, random pages, every hour or so.

Am I the only one having issue?

Asked by infodog 1 day ago

Last reply by Terry 10 hours ago

Unable to use "+ tag" to search through saved tags in address bar anymore

Hello, I am using Firefox 101.0.1 (64-bit) on windows 11 Pro I am unable to search through tags in firefox address bar as explained here in this documentation https://sup… (read more)

Hello, I am using Firefox 101.0.1 (64-bit) on windows 11 Pro

I am unable to search through tags in firefox address bar as explained here in this documentation https://support.mozilla.org/en-US/kb/address-bar-autocomplete-firefox

with that said, the problem is only with "+ tagname" not working, as I am able to filter through bookmarks using "* bookmark" and history and tabs. However, for tag search with "+", firefox doesn't work.

Kindly help,

Here is some additional information I collected based on other similar issues that might help.

Not, sure if the search byTag function is removed from Firefox or not ??

Asked by avimehenwal 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Firefox not responding when I open the mobile hotspot on my laptop.

Firefox not responding when I open the mobile hotspot on my laptop. I'm not sure if the problem is the program itself or windows or my laptop, but chrome seems to be work… (read more)

Firefox not responding when I open the mobile hotspot on my laptop. I'm not sure if the problem is the program itself or windows or my laptop, but chrome seems to be working fine when I open hotspot, so I thought Firefox has something to do about it?

For more context, I don't have wifi connection in my new apartment, but I do have ethernet cable connection. That's why when I do need wifi for my phone I just open the mobile hotspot in my laptop. When I do, Firefox suddenly crashes/not responding and I have to close it. Same thing happens with discord, but I only lose connection, it doesn't crash. Sure I can use chrome, but all my bookmarks are all in firefox.

This only happened recently, June 2022. I didn't have any problem the month before, I was able to use hotspot while using Firefox at the same time.

Anyone have any idea whats the problem and/or how to fix? Thanks.

Asked by blob 6 days ago

Last reply by cor-el 5 days ago

Firefox continually updating

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Window… (read more)

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Windows 10. Any suggestions would be appreciated.

Asked by Pete8 6 hours ago

Last reply by Terry 4 hours ago

Hundred "deleted" messages, unread, without subject or body

Hi, I've suddenly got a hundred messages in the "Deleted Items" folder, that show up as undread, and lack any content (any, whatsoever. Only a "received" date appears in … (read more)

Hi, I've suddenly got a hundred messages in the "Deleted Items" folder, that show up as undread, and lack any content (any, whatsoever. Only a "received" date appears in the list and that is the date I've refreshed this view). Screenshot attached.

The account is connected to microsoft office online, and in the online system these messages do not appear. The connection is managed with the OWL extension.

This is not the first time I get such messages, but usually it's only a couple, maybe 4-5.

What causes these and how to prevent them happening?

Thanks in advance

p.s. I've already restarted Thunderbird, thinking these messages might disappear, but no.

p.p.s there are a few messages that show up with attachments (one on the screenshot) but when I click on it, the attachment icon disappears.

This seems like complete chaos :(

Asked by ysu 7 hours ago

Last reply by Matt 4 hours ago

Firefox browser on a site set to quirks mode, camera wont load but used to

what mode should my browser use for a site that has all the proper permissions for cam and mic but cam still wont load. I fooled around w/settings and once got it to come… (read more)

what mode should my browser use for a site that has all the proper permissions for cam and mic but cam still wont load. I fooled around w/settings and once got it to come up ;' on but now i dont remember what i changed if i even did.. only thing i know is it said somewhere in a tip is make sure you set your page for some mode but all i see is quirks mode and i bet it shoud be in some other mode or maybe im wrong, Im lost please help' the site is fttps:www.silverdaddies.com/ now it used to work when chrome would not it would leave open cam windows stuck at the top of the screen dissabeling the move or close buttons which is relally a pain.

Asked by QW 13 hours ago

Last reply by Dropa 8 hours ago

Firefox on macOS

Hi guys. I'm wondering if it's possible to send tab from macOS Firefox to another device... I couldn't find any clue to achieve that, since that right click doesn't have … (read more)

Hi guys.

I'm wondering if it's possible to send tab from macOS Firefox to another device... I couldn't find any clue to achieve that, since that right click doesn't have the option to send tab throughout the devices like on windows.

Tks.

Asked by Matheus 13 hours ago

Last reply by jonzn4SUSE 13 hours ago

Firefox sync does not work on chromebook

I recently got a chromebook and the firefox sync is not working on it. For "last synced" it gives the last time I tried to refresg it but nothing syncs up. I've had it fo… (read more)

I recently got a chromebook and the firefox sync is not working on it. For "last synced" it gives the last time I tried to refresg it but nothing syncs up. I've had it for a few hours and since it's via google play I beleive it's technically the Android version.

Asked by ffrealsync 14 hours ago

Last reply by jonzn4SUSE 3 hours ago

Why does Firefox put www in front of the domain name?

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to ww… (read more)

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to www.karinchappell.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

If I remove the www by backspacing it, the page loads correctly.

I've checked the website: "SSL is enabled on your site, and an SSL certificate was detected on your site."

When I've asked around the techies I know, I've been told this is an antiquated way of dealing with it. Please advise.

Asked by kchappell 15 hours ago

Last reply by jscher2000 - Support Volunteer 14 hours ago

Firefox installed an update and now I get an error message

Firefox auto-installed an update and now when I try to open the browser, I receive this Error: Platform version '102.0' is not compatible with minVersion >=101.0.1 m… (read more)

Firefox auto-installed an update and now when I try to open the browser, I receive this

Error: Platform version '102.0' is not compatible with minVersion >=101.0.1 maxVersion<=101.0.1

How can I fix this???

Asked by nflfanno1 16 hours ago

Last reply by jscher2000 - Support Volunteer 14 hours ago

Firefox browser on andriod A10E phone

I've downloaded and installed Firefox 102 browser on my andriod A10E phone, There doesn't seem to be a Firefox search engine, however others ( Google, bing ect.) are pres… (read more)

I've downloaded and installed Firefox 102 browser on my andriod A10E phone, There doesn't seem to be a Firefox search engine, however others ( Google, bing ect.) are present (and work). Can you check my phone? Is this normal, or wrong? I thought the Firefox app. would be an independent search engine, if so mine doesn't seem to be working correctly. Can you Help? [Email address]. Account is [email address]

Asked by frieradler 16 hours ago

Last reply by Paul 16 hours ago

Frequent authentication and synchronization of Lockwise on IOS devices

Why is it necessary to authenticate Lockwise frequently on my 2 IOS devices? A dozen times in May and 6 times this month. It happens right when I need to use the app an… (read more)

Why is it necessary to authenticate Lockwise frequently on my 2 IOS devices? A dozen times in May and 6 times this month. It happens right when I need to use the app and this activity is delayed by having to authenticate and re-synch. Is something wrong or is this a "feature".

Thanks,

David

Asked by Guarana53 17 hours ago

Last reply by Paul 2 hours ago

Why does Firefox open every link in a new tab?

Hi! My firefox on my pc always opens any link in a new tab, but i want it to open my google links in the same tab. This works great on my laptop, firefox always opens the… (read more)

Hi! My firefox on my pc always opens any link in a new tab, but i want it to open my google links in the same tab. This works great on my laptop, firefox always opens the link in the same tab.

I can't find any information about in in the help articles nether in on any webpage.

I hope you can help me with my problem.

Best regards.

Asked by svenhartmannn3 17 hours ago

Last reply by jscher2000 - Support Volunteer 14 hours ago

Don't want automatic email download

Setting Thunderbird up on a new computer. I want my emails to download when I ask for them, not before, but I can't find a setting to say 'Do not download automatically'.… (read more)

Setting Thunderbird up on a new computer. I want my emails to download when I ask for them, not before, but I can't find a setting to say 'Do not download automatically'. Where is the setting to say, 'Don't download email until I ask for it'? Thanks !

Asked by garfld 18 hours ago

Last reply by david 1 hour ago

Reproducable crash in ubuntu 20.04 from Firefox 102.0 64-bit

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page. What happens: I click the "change image" … (read more)

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page.

What happens: I click the "change image" button, it gives me the os file picker. I select the file i want and click open and the file picker goes away. The "progress" bar at the top of the image shows up, changes through several states it seems. Then all screens freeze, and the computer stops responding to all output.

Supplemental info: This started happening after an update from ubuntu 18.04 lts to 21 to 22.04 lts. So I know I was not using a flatpak before and I am now.

I've attempted to use strace to figure out what's happening at the time of the freeze I'll include a picture of that if this form does not cause my entire pc to freeze. But didn't really get any useful info from that. I tried reading dmesg at the time of the crash but so far the screen freezes before any relevent information pops up. I've not been able to find any logs about whats going in previous dmesg logs.

Troubleshooting steps: I've attempted the same procedure in firefox's safe mode. This does not seem to stop the crash. I've attempted the same procedure using chrome and this works as it should.

Asked by nogasgofast 19 hours ago

Last reply by Paul 16 hours ago