After update to 78 Thunderbird no longer receives mail

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to t… (read more)

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to the IMAP server but then gets to "checking mail server capabilities" and hangs with the spinning circle indefinitely.

I have not done anything to Thunderbird, I just let it install the update. I did not install updates to any other program on my PC. I'm running Windows 10 on a laptop that is about 4 months old. Thunderbird worked absolutely fine before the 78 update.

I am not experiencing any connection issues or problems with any other running programs.

I have tried the following fixes already: 1. Checking my account configuration and confirming it is correct with my email provider. I have the correct ports listed and correct server names. 2. Changing the timeout setting from 100 to 2000. 3. I am able to access my email on my provider's Web interface so this isn't a password issue. There is no CAPTCHA required either. 4. I checked my anti-virus/anti-malware program (Kapersky). Thunderbird and Mozilla are both listed in the "allowed apps" list. I tried removing them both and re-adding, as well as searching for other variations of Mozilla/Thunderbird to add. I also tried Kapersky's "refresh" function. 5. I tried restarting my computer. 6. I tried rebooting my wireless Internet connection. 7. I tried using Thunderbird's "start in safe mode with apps disabled" function. 8. I tried re-installing 78. 9. I tried clearing caches and cleaning with CC Cleaner.

Nothing has worked. Something in the 78.0.1 update has messed things up. Thank you for looking into this.

Asked by anonpleaseanon 1 week ago

Last reply by KeMo 23 hours ago

Thunderbird email suddenly will not print anything. I have 2 computers running Thunderbird email and the printer isn't working for either of them. Help

Until recently, I have always been able to print Thunderbird emails. After the last update - I can't print them anymore. Troubleshooting shows that my printer isn't bei… (read more)

Until recently, I have always been able to print Thunderbird emails. After the last update - I can't print them anymore. Troubleshooting shows that my printer isn't being recognized by the Thunderbird program. How can I fix this?

Asked by JS 4 months ago

Last reply by lrweng 2 months ago

Email not working since update

On the 21st July Thunderbird updated. Since then I have not been able to get or send emails on any accounts (I mainly use Gmail though). There is a locked symbol by each … (read more)

On the 21st July Thunderbird updated. Since then I have not been able to get or send emails on any accounts (I mainly use Gmail though). There is a locked symbol by each of my mailboxes. I have checked the Gmail account settings and they are all correct. I thought that this issue would resolve itself, but it hasn't. Any suggestions? I don't want to uninstall and reinstall because of all my settings and folders that I have set up.

Thunderbird version 78.1.0 working on Windows 10.

HELP!

Asked by agerryraby 2 days ago

Last reply by co_gringo 2 days ago

Web pages keep refreshing on iOS Firefox

Web pages keep refreshing. I see this happening on Fox News and ESPN websites. I’m in the middle of reading when the page refreshes and goes back to the top. Often, this … (read more)

Web pages keep refreshing. I see this happening on Fox News and ESPN websites. I’m in the middle of reading when the page refreshes and goes back to the top. Often, this happens repeatedly. Only under iOS, doesn’t happen on the PC version of Firefox.

Asked by KevMeist 3 days ago

Last reply by OBW47 1 day ago

Yahoo hyjacking my google searches.

Every search I perform using google is being hyjacked by yahoo. I have read that many other users are having the same problem. I have tried to follow the steps to remove … (read more)

Every search I perform using google is being hyjacked by yahoo. I have read that many other users are having the same problem. I have tried to follow the steps to remove the add-on or extension but when I click on "add-ons" or extensions from the menu it just opens a new blank tab in my browser. When I click on search in the preferences menu, google is the only search engine checked in all of my selections. Please help me get rid of the yahoo search.

Asked by markdbrown 6 days ago

Last reply by FredMcD 5 days ago

lockwise problems

I updated firefox to the latest version after realizing that all the logins and passwords had been canceled in lockwise (not by me), I tried to follow the instructions to… (read more)

I updated firefox to the latest version after realizing that all the logins and passwords had been canceled in lockwise (not by me), I tried to follow the instructions to recover them but it was not possible, lost forever! Also in lockwise options I don't have the "export logins" command but only "import ...", why?

Asked by pignataledavide 6 days ago

Last reply by cor-el 5 days ago

Help!

I am having multiple messages that say "confirm security exemption". I posted about this, but got no replies of help on this forum. Does anyone know if there is another… (read more)

I am having multiple messages that say "confirm security exemption". I posted about this, but got no replies of help on this forum. Does anyone know if there is another way to get help? I would really like to continue to use Thunderbird, but this problem is making it impossible.

Asked by avis1 1 week ago

Last reply by sfhowes 6 days ago

Firefox won't sync on Android

I can not get Firefox on my Android (OnePlus 6) to sync. After logging into my firefox account it tells me to open firefox on another connected device to finish the setup… (read more)

I can not get Firefox on my Android (OnePlus 6) to sync. After logging into my firefox account it tells me to open firefox on another connected device to finish the setup. Unfortunately there are no options appearing in Firefox on any of my other devices. What can I try? Thank you!

Asked by paullouisschopf 1 month ago

Last reply by vbhunt 2 days ago

thunderbird import/export tool

Just installed thunderbird. Need to import messages from window live mail. Have reformatted mail. Tried to install import/export tools NG. it appears under add ons but no… (read more)

Just installed thunderbird. Need to import messages from window live mail. Have reformatted mail. Tried to install import/export tools NG. it appears under add ons but not under tools. When I go to tools there is nothing for import/export tools What am I doing wrong

Asked by hertzfl2 26 minutes ago

Last reply by sfhowes 13 minutes ago

All browser can connect to amazon but Firefox can't - Why?

I can't connect to amazon using Firefox but I can with Microsoft IE, Edge and Google Chrome. Only Firefox has this issue? Why should I use this browser if I can't get … (read more)

I can't connect to amazon using Firefox but I can with Microsoft IE, Edge and Google Chrome. Only Firefox has this issue? Why should I use this browser if I can't get to a common site like Amazon? Bad browser. Yes, I tried all the articles about security and network settings. None of them worked. How bout a switch that says - here click this an now you will be able to connect to all the common site like duckduckgo, amazon, google, youtube...etc.

Asked by burlapmonkey 34 minutes ago

Last reply by Andrew 4 minutes ago

Having issue with Lazy Loading!

I have a website about carpet cleaners which my team has created couple of months ago, everthing was working fine but suddenly when i check the website on Mozilla Browser… (read more)

I have a website about carpet cleaners which my team has created couple of months ago, everthing was working fine but suddenly when i check the website on Mozilla Browser the images aren't loading that fast like the chrome. There is a post Best Carpet Cleaner for Pets Urine Best Carpet Cleaner for Pets Urine which has the reviews about the machine and there are lots of images including one infographics. Specifically that page wasn't loading fast in mozilla. I have to wait while scrolling to load the image!

Asked by Tomas L. Rodgers 54 minutes ago

Last reply by lonnaneeley 41 minutes ago

Loss of Java with latest FF 79 upgrade

After installing FF 79, we lost the ability to properly view material that require Java script. We verified that Java script was still enabled - it is. Chrome works perfe… (read more)

After installing FF 79, we lost the ability to properly view material that require Java script. We verified that Java script was still enabled - it is. Chrome works perfectly on the same items. This situation created an unknowing error on our part, in that, trying to go back to 78.02, we ran into a compatibility issue with the profiles folder / files. Saving the profiles in 79 stamps them accordingly, and will not allow that folder to be used on 78.02. That unleashed 2 day's worth of struggle to get back to 78.02 with everything we had customized, plus our bookmarks. We found this compatibility issue very hard to crack using the FF help system, but eventually we succeeded by manually creating a "new folder", and copy / pasting all the files, deleting the compatibility.ini. We then invoked this default New Folder and got back to normal. And yes, Java-based items are working normally again. There seems to be no grumbling on the web (at least, as yet) about what we regard as a bug, but we did waste a couple of days on this, and are now carefully "Not now"-ing the update to 79 message, until more info is available and a fix is offered.

Asked by rnjbailey 1 hour ago

Last reply by cor-el 8 minutes ago

Thunderbird signature

Hi, I recently had some problems with the email signature option for emails. In the past, I would include signatures at the bottom of my emails with the confidentiality… (read more)

Hi,

I recently had some problems with the email signature option for emails. In the past, I would include signatures at the bottom of my emails with the confidentiality notice, spacing and contact information; but now the spacing is all wrong.

How can fix the signature spacing without using Html code? Or, How can I set spacing in the signature with html code?

And lastly,

How can remove the following ( _ _ ) entry above my signature? The ( _ _ ) was not entered into the signature; possibly it's a separator included with Thunderbird.

Any assistance with these issues would be great.

Thanks,

Asked by Fost 2 hours ago

Last reply by sfhowes 51 minutes ago

Thunderbird 78 Email Encryption

Is there a step by step process to setup secure email encryption for Thunderbird 78? I searched through the FAQs and Support areas and found generalized direction. Howeve… (read more)

Is there a step by step process to setup secure email encryption for Thunderbird 78? I searched through the FAQs and Support areas and found generalized direction. However, when following directions to setup PGP encryption, the certificate boxes are not enabled.

1. How do I setup a certificate that is recognized by Thunderbird's encryption? 2. If I can't setup the certificate, where do I find a cert that is recognized by Thunderbird's encryption?

It would be much appreciated if someone could provide a step by step process for setting up email encryption for Thunderbird 78.x.x

Thanks and hope all is healthy!

Asked by Tman 2 hours ago

Last reply by christ1 7 minutes ago

browser windows

When I open my firefox browser it shows in task manager that I have 5 windows open but I only have 1 open. I am concerned someone is hacking me. I have closed Firefox in … (read more)

When I open my firefox browser it shows in task manager that I have 5 windows open but I only have 1 open. I am concerned someone is hacking me. I have closed Firefox in with task manager and rebooted but the pproblem still persists. What do I do?

Asked by st857 2 hours ago

Last reply by jscher2000 2 hours ago

I have reset the password for my firefox account. I have the previous password now, can I get my bookmarks back ?

I have changed my laptop and I had reset my firefox account password because I didn't have it at that point of time. I now have the previous password, can I retrieve them… (read more)

I have changed my laptop and I had reset my firefox account password because I didn't have it at that point of time. I now have the previous password, can I retrieve them somehow ?

I am not interested in passwords which were saved, only the bookmarks.

Asked by akashkiran95 3 hours ago

Last reply by jscher2000 2 hours ago