• Solved

Two-step authorisation

Hi- I'm trying to setup two step in Microsoft Authenticator. I scan in the QR code from the Mozilla settings and that appears to work. However when I copy the generated c… (read more)

Hi- I'm trying to setup two step in Microsoft Authenticator. I scan in the QR code from the Mozilla settings and that appears to work. However when I copy the generated code from the app and try to enter it back into the settings in my browser it tells me the code is wrong and thus I can't setup two step. I've tried loads of different authenticator apps and none seem to work. Can you help please? Thanks- Adrian.

Asked by Adrian Costello 3 months ago

Answered by Adrian Costello 1 day ago

  • Solved

donations

I opened Thunderbird and could not get to the inbox or any other folders—it shows only the donations page. This is not okay. I do donate. Not much, not too often, but I d… (read more)

I opened Thunderbird and could not get to the inbox or any other folders—it shows only the donations page. This is not okay. I do donate. Not much, not too often, but I do. However, if I open e-mail client and want to use it, then this is not a right moment to asking for donations. Or I should be able to do what I came to do and deal with donations issue later.

If you want users to pay for Thunderbird, it is of course okay, but please let us know in advance, give some time to mull it over and then clear the sheets. It is most inconvenient when this kind of issue is raised when you actually need to do something. And the message is unclear - how often and how much I need to donate (pay) in order to get to use Thunderbird without interruptions?

Thank you in advance and I do like Thunderbird. Just not this approach.

PS. Sorry for my bad English, not native speaker. PPS. Or, maybe this is some error that donations page does not "go away"?

Asked by Jüri Kolk 2 days ago

Answered by Toad-Hall 2 days ago

  • Solved

Comment (not question) about spam mail

While looking for another setting, I noticed that a setting about how T-Bird handles spam mail. I have it checked. Today, I received a DOOZY of a spam mail, but Thunderb… (read more)

While looking for another setting, I noticed that a setting about how T-Bird handles spam mail. I have it checked. Today, I received a DOOZY of a spam mail, but Thunderbird didn't flag it. It was so obvious spam, as it asked for credit card, banking, automobile license! Also, the Subject asked to update payment info, but the From field wasn't that company.

Asked by Kami Scott 2 days ago

Answered by Toad-Hall 2 days ago

  • Solved

Junk mail

Hello, I have had very good luck with junk being identified and moved to the junk folder, but now, while everything is still being identified as junk, it no longer moves … (read more)

Hello, I have had very good luck with junk being identified and moved to the junk folder, but now, while everything is still being identified as junk, it no longer moves to the junk folder. I have not changed settings and ocasionally some junk messages do go to the folder but then it stops and reverts to junk being identified but remaining in my inbox. Is there something I can try to get it working like it used to?

Asked by schick27 2 days ago

Answered by Toad-Hall 2 days ago

  • Solved

Right-clicking Junk folder only stalls Thunderbird for several seconds

I noticed this morning that my Thunderbird tree no longer had a Junk folder. I restarted the program and Junk appeared, with stuff in it, but right-clicking the Junk fol… (read more)

I noticed this morning that my Thunderbird tree no longer had a Junk folder. I restarted the program and Junk appeared, with stuff in it, but right-clicking the Junk folder no longer brings up the usual list of options, including Empty Junk. Instead, right-clicking seems to temporarily slow-down or 'hang' Thunderbird, a condition it does recover from in 10 seconds or so. I can open the Junk folder, select all messages and delete them, but something isn't right. Any ideas, anyone?

Update: Realized I didn't mention the version I was running, it was 133.0.3, under Windows 10, but when I opened Help to find this I was invited to do an update... so I did. When the 'update' was complete, I checked and am now running 128.6.0esr (64-bit). That seems strange. Oh, the same Junk problem persists under the 'new' version.

Update #2: Evidently the drop-down menu does eventually appear, if you just wait for it... anywhere from 5 seconds to 30 seconds or so. Normally the right-click is instantaneous. What could have happened, I wonder?

Asked by Electrojim 3 months ago

Answered by Electrojim 2 days ago

  • Solved

Remove Dashed Border around Compose Window? 137.0.2 (64-bit)

How can I remove the distracting dashed border that sits in the margin of the Compose / Write window? See the attached graphic. Is there a setting to remove it? Perhaps… (read more)

How can I remove the distracting dashed border that sits in the margin of the Compose / Write window? See the attached graphic.

Is there a setting to remove it? Perhaps I can tweak the CSS to make the color match the background so it disappears?

Asked by MozzieBob 2 days ago

Answered by MozzieBob 2 days ago

  • Solved

external input to mail program

I am only able to send an email by opening Thunderbird and selecting write. If I try to attach a file by starting with the file > send to > mail recipient or t… (read more)

I am only able to send an email by opening Thunderbird and selecting write.

If I try to attach a file by starting with the file > send to > mail recipient or try to trigger Thunderbird with an email address in a browser or start with a distribution list in the address book, all fail.

All produce the following diagnostic: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) localhost failed. The server may be unavailable or is refusing SMTP connections. Please verify that your outgoing server (SMTP) settings are correct and try again."

Asked by hrsweet3 1 month ago

Answered by hrsweet3 2 days ago

  • Solved

Can't make Firefox my default browser.

I have tried MANY times to make Firefox remain persistent as my browser. It appears I should log into an Administrative account to do so. Microsoft Edge appears to be the… (read more)

I have tried MANY times to make Firefox remain persistent as my browser. It appears I should log into an Administrative account to do so. Microsoft Edge appears to be the problem by remaining the default. I was told by the Tech Sprt for my Asus laptop to "delete" Edge. I entered the Administrative account using DOS. So many changes have taken place since I last used this account that I'm uncomfortable trying to take this approach. I was led to an administrative directory using "search" end while there was able to get a directory listing using DOS. But can't proceed. I really need the Windows pictorial version to proceed or technical support (preferred). Whoever helps must be fully capable.

Asus TS said I must delete MS Edge. The person seemed capable, but if I delete Edge, which I haven't found a way to do so safely, that may create problems but makes sense to do so because of the interference of MS Edge. My memory on how to proceed is that this process was MUCH less complex. I've read a number accounts by others with the same problem. My reasons for using Firefox, as an private engineer are to help prevent the stealing of intellectual property from wherever. Otherwise I'll have to abandon everything.



Asked by Mozilla 2 days ago

Answered by Mozilla 2 days ago

  • Solved

I can't find where to change an email account password; emails won't download into T-bird

I changed a pop email password (on Earthlink) for one of my accounts, but I couldn't locate where I change it in Thunderbird. I've searched account settings, but I don't… (read more)

I changed a pop email password (on Earthlink) for one of my accounts, but I couldn't locate where I change it in Thunderbird. I've searched account settings, but I don't see it there.

I WAS able to change the password when I got a popup the second time I tried to send it, which let me change the password .... and it mentioned Password Manager. But "Password Manager" does not come up in Settings when I type it in the Search box.

Asked by Kami Scott 2 days ago

Answered by sfhowes 2 days ago

  • Solved

Firefox always crashes on first launch; previous session tabs are forgotten

1. Whenever I open Firefox for the first time since boot, it crashes, and I have to click on it a second time for a window to actually show up. Once it shows up, it's for… (read more)

1. Whenever I open Firefox for the first time since boot, it crashes, and I have to click on it a second time for a window to actually show up. Once it shows up, it's forgotten all about the previous session - none of my tabs re-open, the window opens up maximized.

2. Whenever I close the last open window, my previous tabs are completely forgotten. Checking task manager reveals that there are 10 or 11 Firefox processes that are still running.

  • I have a second Windows 11 device that DOESN'T exhibit any of these issues and works correctly. Closing Firefox does not leave any running processes around.
  • "Open previous windows and tabs" is enabled in options.
  • "Firefox will: Remember history" is set in the History options.
  • Both devices are running Firefox 137.0.2 64 bit.

Problematic PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎23/‎2025 OS build 26100.3476 <<< This is different! Experience Windows Feature Experience Pack 1000.26100.54.0 <<< This is different!

Working PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎4/‎2025 OS build 26100.3194 Experience Windows Feature Experience Pack 1000.26100.48.0

Asked by drumbum1098 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

How do I move an email that is opened to another folder in thunderbird?

I do see how easily it is to move an email that shows on my inbox list; right click and then choose move. Once I open the email though I can't find a similar process to m… (read more)

I do see how easily it is to move an email that shows on my inbox list; right click and then choose move. Once I open the email though I can't find a similar process to move the email to another folder. Is there a way? What I currently do is to close the email window and then right click on the email as is shown on my inbox list.

Asked by sparky1957 4 days ago

Answered by sfhowes 3 days ago

  • Solved

Messages show downloading, but do not show in inbox

Thunderbird is shows "downloading 1, 2, 3... of 259", but the messages don't show in the inbox. Background: I'm on Thunderbird 115.18.0 ESR. Gmail quit downloading pop,… (read more)

Thunderbird is shows "downloading 1, 2, 3... of 259", but the messages don't show in the inbox.

Background: I'm on Thunderbird 115.18.0 ESR. Gmail quit downloading pop, despite my having set "allow less secure..." I have a bunch of email accounts, and wanted to get just one working, so I set the others from "pop.gmail.com" to "xxxpop.gmail.com", just so they wouldn't all keep failing as I was testing. I got some message about a problem with folders that I didn't pay much attention to.

I finally realized I'm going to have to switch from "Normal Password" to "OAuth", which I did.

PROBLEM: When I get email, it authenticates and starts downloading 259 messages. Fine. But those messages don't show in the inbox.

I've tried to repair the folder, that made no difference. I tried compacting, that made no difference.

Asked by allizom.frog4food 3 days ago

Answered by Toad-Hall 3 days ago

  • Solved

Reply -> unrelated mail = author

I have recently noticed "random" mail is being added when composing reply. It only happens with Reply (All). New mail or Forwarding is not affected. To every reply there… (read more)

I have recently noticed "random" mail is being added when composing reply. It only happens with Reply (All). New mail or Forwarding is not affected.

To every reply there is added text with "Jane Doe <jane.doe@example.com> = author" (with name and mail of person I know, have in contacts, but have no affiliation to replied mail). It is the same person every time. It happens on all accounts / identities. Happens on both PCs (Fedora and Arch). I do not have account for "Jane Doe" in TB.

I have looked thru all TB settings / account settings, but did not find anything. Changing said contact made no difference, the added text is still the same, so it is not being pulled from the contact. I have no extension enabled. Previous used ReplyWithHeader, when re-enabled this issue is not present.

Where is this "text" coming from and how do I get rid of it?

Thanks for help.

Asked by Doubravka 3 days ago

Answered by Doubravka 3 days ago