• Solved

(MacOS) Full Screen Removes Tabs even when hovering to the top of Browser

As Title, Whenever I try to go full screen and hover to the top of the browser, It originally showed all my tabs, but recently it has not been doing that. When I hover o… (read more)

As Title,

Whenever I try to go full screen and hover to the top of the browser, It originally showed all my tabs, but recently it has not been doing that. When I hover over and over, the tabs maybe appear 10% of the time, but whenever I click somewhere else other than the Tab Bar, it disappears.

I think this bug happened ever since I enabled "Hide bookmark toolbar". I have since reverted it back, but the error is still the same. Weird, since my tabs disappear since it has nothing to do with bookmarks.

Asked by Iha7 3 days ago

Answered by cor-el 3 days ago

  • Solved

Folders gone. Tried some fixes cannot figure it out.

Hi...Since this last update, I have lost all my subfolders. I found them, I cannot remember where and tried copying them into different folders and rebooting Thunderbird … (read more)

Hi...Since this last update, I have lost all my subfolders. I found them, I cannot remember where and tried copying them into different folders and rebooting Thunderbird but they are still missing from the left pane. Adding to my confusion is that now I have both a pop3 account and an IMAP account showing...I am wondering if someone can offer a simple solution to this problem. I have looked on the forums, but some of the solutions confuse me. So the simpler the better, if possible. Thank you so much. T.

Asked by tracylyndesigns 4 days ago

Answered by sfhowes 3 days ago

  • Solved

Secure Connection Failed is blocking all sites including Mozilla Support

After restarting my mac, I receive a Secure Connection Failed error for all sites including Mozilla. Safari works without a problem but Firefox is completely blocked. Be… (read more)

After restarting my mac, I receive a Secure Connection Failed error for all sites including Mozilla. Safari works without a problem but Firefox is completely blocked. Besides restarting, I did not make any changes (unless a new version of Firefox auto installed). Running 107.0.1 on a mac with OS 12.6

Asked by David W 3 days ago

Answered by David W 3 days ago

  • Solved

Regenerating recovery key

I've gone down a rabbit hole of authentication in regards to Sync with Firefox. I'm wondering if I can regenerate a recovery key by removing the recovery key from my acc… (read more)

I've gone down a rabbit hole of authentication in regards to Sync with Firefox. I'm wondering if I can regenerate a recovery key by removing the recovery key from my account and then choosing to re-enable a recovery key on my account? I do have the password for my primary email on my account, but I can't find the recovery key value for it.

I also have a secondary email on my account that I don't have a password for, and need to reset a password for it, but one problem at a time...

Asked by EJ 4 days ago

Answered by cor-el 4 days ago

  • Solved

Cannot Login to SSA Website

I am using Firefox 107.0.1 on a Windows 10 machine. And, I am not able to login to the SSA website (US) using Firefox. I reviewed the answers in the post (https://suppo… (read more)

I am using Firefox 107.0.1 on a Windows 10 machine. And, I am not able to login to the SSA website (US) using Firefox. I reviewed the answers in the post (https://support.mozilla.org/en-US/questions/1354403) and tried several of the possible solutions (safe mode, rename/delete profile, reboot computer, etc) without any luck. I've attached a screenshot of the error when trying to login using Firefox.

Strangely, I've used Firefox exclusively to login (latest, maybe 6 months ago) before with no problem. It appears it is only when I currently am using Firefox. This is because I am able to use MS Edge without a problem.

Any help or suggestions are appreciated.

Thank you, Chris

Asked by Chris 5 days ago

Answered by cor-el 4 days ago

  • Locked

Email

duplicate of /questions/1398271 thread. I have 3 email addresses which are all the same address how do I get rid of the extra 2 and ruin the address I want to use Ed Rich… (read more)

duplicate of /questions/1398271 thread.

I have 3 email addresses which are all the same address how do I get rid of the extra 2 and ruin the address I want to use Ed Richards [removed phone# from public]

Asked by kingfrog 4 days ago

Last reply by Dropa 4 days ago

  • Solved

Thunderbird keeps asking username and password of a removed account

Hello there, I had an institutional Gmail account from my university. Since I no longer work there, they deactivated the account today. I saved all my mails on a local fo… (read more)

Hello there, I had an institutional Gmail account from my university. Since I no longer work there, they deactivated the account today. I saved all my mails on a local folder and removed the account from Thunderbird, however, it keeps asking me to log in in the deactivated account, which is impossible. I don't know how to fix this since the account is no longer listed in Thunderbird. Any suggestions?

Asked by Dino 4 days ago

Answered by david 4 days ago

  • Solved

Thunderbird blank message pane, HELP!?!

Just updated to Tbird 102.5.0 on Mac OS Sierra 10.12.6 (yes old). The message pane is completely blank - I can not read any emails!!! If I double click to open an email, … (read more)

Just updated to Tbird 102.5.0 on Mac OS Sierra 10.12.6 (yes old).

The message pane is completely blank - I can not read any emails!!! If I double click to open an email, the new tab is empty.

Plz advise soonest, my business deeply depends on email, and I have archives going back over 10 years.

Asked by andrewm57 2 weeks ago

Answered by andrewm57 2 weeks ago

  • Solved

Cannot send hotmail on Thunderbird

Able to receive emails on my Hotmail account on Thunderbird but NOT able to SEND. Started suddenly perhaps after Tunderbird update. Followed article “Thunderbird and H… (read more)

Able to receive emails on my Hotmail account on Thunderbird but NOT able to SEND. Started suddenly perhaps after Tunderbird update. Followed article “Thunderbird and Hotmail” at (https://support.mozilla.org/en-US/kb/thunderbird-and-hotmail) and found all settings correct as described. What now?

Mail provider Hotmail.com ISP btinternet.com Firewall part of Windows and AVG Antivirus AVG 22.11.3261 (build 22.11.7716.759) OS Windows 10 Home (64-bit) (up to date) Version 21H2 Installed on ‎17/‎04/‎2021 OS build 19044.2251 Experience Windows Feature Experience Pack 120.2212.4180.0 Thunderbird 102.5.0 (64-bit)

Asked by IanDoughy 5 days ago

Answered by IanDoughy 4 days ago

  • Solved

Google search page is missing items

Hi, google.co.uk search page appears differently in Firefox when compared to other browsers. Specifically there is a menu option missing. For me this is a significant inc… (read more)

Hi, google.co.uk search page appears differently in Firefox when compared to other browsers. Specifically there is a menu option missing. For me this is a significant inconvenience so I'm hopeful you can tell me what I'm doing wrong. I have attached two images to highlight what I'm asking about, I've circled in red the menu items that don't display (for me) in Firefox.

Many thanks... Mark

Asked by MB 4 days ago

Answered by MB 4 days ago

  • Locked
  • Archived

this happens whn ever i clean history or cache in Firefox

every time i clear cache and history this is what i see in words with frind not it has not always done that seems ince the nest Firefox update it does it I hav … (read more)

every time i clear cache and history this is what i see in words with frind not it has not always done that seems ince the nest Firefox update it does it I hav eanother problem when shut dw nte computer and restart Mozlla hangs and will not load could it be my home page I use xfinity

 whay doe it   hang and take forever to  load  at start up

Asked by Mary 6 months ago

Last reply by adnanfarooq5183 4 days ago

  • Solved

Change Mail

Hello, I have a firefox Account "accountA" which has the primary eMail-Address "mailA". I had an other Account "accountB" with primary eMail-Address "mailB" and secondary… (read more)

Hello,

I have a firefox Account "accountA" which has the primary eMail-Address "mailA". I had an other Account "accountB" with primary eMail-Address "mailB" and secondary eMail-Address "mailC". Sadly I lost access to "accountB" and it's primary Mail-Address "mailB" (which is ok) but want to change the Mail from "accountA" to "mailC".

However, this is not possible since "mailC" is locked to "accountB" which I can no longer access (since I need the primary Mail Address. This meens I can never again use "mailC" for my Firefox account, which is now my primary Mail-Address. Is there should be a way to disconnect a Mail-Address from an account, if one has ownership of this Mail-Address?

Sincerly Robin

Asked by Robin 4 days ago

Answered by Robin 4 days ago

  • Solved

Cause of crash

Hello, please could you check, what might be causing crashes at start (even in safe mode). I have sent several reports: bp-3e1519f4-eb5f-4765-a3a3-461680221130.txt bp-b1a… (read more)

Hello, please could you check, what might be causing crashes at start (even in safe mode). I have sent several reports:

bp-3e1519f4-eb5f-4765-a3a3-461680221130.txt bp-b1ae42df-becb-495c-ab80-6c7700221130.txt bp-78b65c3e-594c-4559-9b3c-26ec60221130.txt bp-b734e6bc-80fb-4625-b745-b87970221130.txt bp-713358a8-a061-471d-8068-5a17d0221130.txt bp-bd826e9f-ec1b-4be5-b172-d0f590221130.txt bp-8b28f73f-82ee-41b4-92d0-85ab10221130.txt bp-6e7b6a49-c06b-4697-8d28-04f000221130.txt bp-485583da-9e1d-4afb-9158-7ef670221130.txt bp-f79bc6d3-bfa5-4466-a917-a1a6f0221130.txt bp-7e487525-cccb-4334-836c-617440221130.txt bp-4e6843b6-46a3-4d76-aee0-8a9f50221130.txt bp-14238cdd-97b8-4a88-8f16-180bc0221130.txt bp-082df4ff-e723-4e92-a886-539320221130.txt bp-a3ae7311-d82c-4517-9d8c-c0d190221130.txt bp-fb36e38d-b349-4ca7-b51b-c71fa0221130.txt bp-e1ba115b-b204-4d88-a664-3cbc20221130.txt bp-3b512ba0-3d36-4280-a2f5-9b87b0221130.txt bp-da26c265-f3e7-4a8c-982f-7bf370221130.txt

Asked by jan.prachar 4 days ago

Answered by jan.prachar 4 days ago

  • Solved

XULRunner Error: Could not determine any profile running in backgroundtask mode!

I recently installed new pc with fresh Firefox Developer Edition. Then I transfered the profile folder from old pc to the new pc. All bookmarks, addons, etc is there. Jus… (read more)

I recently installed new pc with fresh Firefox Developer Edition. Then I transfered the profile folder from old pc to the new pc. All bookmarks, addons, etc is there. Just the XULRunner popup appears only on the new pc. I uninstalled firefox on the new pc again and reinstalled it with profile cleaning. After profile cleaning firefox got faster and addons got removed. But the XULRunner popup keeps appearing. When I go to taskscheduler and trigger the "Firefox Developer Edition Background Update CA9422711AE1A81C" again, the XULRunner popup appears. Removing this taskscheduler and Firefox keeps readding it and the XULRunner popup are back. Any idea how I can get rid of the XULRunner popup?

Asked by simonbergi9 4 days ago

Answered by simonbergi9 4 days ago

  • Solved

Firefox Color Management/Profile Not Being Used

In FF 107.0 (64-bit) on Windows 11, I'm finding that FF is suddenly not honoring my color profile, so everything looks over-saturated. I've tried using gfx.color_manageme… (read more)

In FF 107.0 (64-bit) on Windows 11, I'm finding that FF is suddenly not honoring my color profile, so everything looks over-saturated. I've tried using gfx.color_management.mode 1 (my typical setting) and 2 (the default), and neither seems to fix the issue. The same issue exists in a fresh profile. I'd roll back to test an earlier version of FF, but it seems that's no longer easily possible. Edge is displaying colors properly.

Any ideas or known bugs?

Asked by nrbelex 2 weeks ago

Answered by nrbelex 4 days ago

  • Solved

Problem downloading email

Just happend a few days ago (24/11/2022) my Thunderbird is not able to download email with large size attachment (e.g. 8Mb), it get stucked and all the emails receiving a… (read more)

Just happend a few days ago (24/11/2022) my Thunderbird is not able to download email with large size attachment (e.g. 8Mb), it get stucked and all the emails receiving afterward cannot be downloaded to my computer. I have to go to the webmail to delete that email with large attachment, then all other emails can be downloaded. Anyone know what happen and if have any solution to this.

My Thunderbird version is 102.5.0 (64-bit). Email service provide is O365 mail by Microsoft.

p.s. Actually I have 2 computers using Thunderbird to receive emails using by 2 different person. One of the computers don't have this problem, only 1 computer have this problem cannot download large email. Both computers are able to download large size email before. Just happen a few days ago, 1 computer can download and the other computer cannot download large email. Thanks.

Asked by ykt2369 6 days ago

Answered by gp 5 days ago

  • Solved

Search fails most of the time. Times out, no message. Just quits.

If I key a search term into the browser bar and hit enter it begins searching. About 95% of the time nothing happens. No message. I just notice the 'x' to stop the search… (read more)

If I key a search term into the browser bar and hit enter it begins searching. About 95% of the time nothing happens. No message. I just notice the 'x' to stop the search is gone, and a 'retry' circle replaces it.

This has been going on for months. I have used firefox for years. I have renewed it, replaced it, removed all addons, accepted updates usually each day. stopped accepting updates. Refreshing, renewing, seems to help for a couple minutes. Deleting all history helped...maybe. I am on satellite internet. Also use chrome. Most of the time now, After I key a query in firefox, I switch to chrome and do the same query while waiting. Chrome works. Just doesn't have all my passwords and sites yet.

I am on windows 7 home premium. I have an AMD FX 6100 6-core CPU running at 3.3 Ghz. I have 8 gigs of RAM. I am not overclocking. I use Avast antivirus. A few months ago I bought the avast cleanup tool which was a massive mistake, I had already done all the things it wanted to try, it is just a nuisance. In settings, I have a message that says firefox is managed by my organization. I wish I could get rid of that. I would appreciate any help I can get. Thanks in advance.

Asked by danalex 1 month ago

Answered by danalex 4 weeks ago

  • Solved

Thunderbird sync?

Hello, is there any way to sync settings/accounts etc with another computers? Have 2x work computers, 2x home computers and if I change something in thunderbird, it's rea… (read more)

Hello, is there any way to sync settings/accounts etc with another computers? Have 2x work computers, 2x home computers and if I change something in thunderbird, it's really annoying to make changes in other computers too.

Any way to sync that please? Using latest thunderbird version.

Asked by René 6 days ago

Answered by sfhowes 6 days ago