• Solved

After update to 102.1.2 folders/messages only appear in troubleshooting mode

Running 102.1.2 32 bit in WIN 7 PRO. After update folders/messages appear only after entering troubleshooting mode. Before eliciting troubleshooting mode, the folders a… (read more)

Running 102.1.2 32 bit in WIN 7 PRO. After update folders/messages appear only after entering troubleshooting mode. Before eliciting troubleshooting mode, the folders and messages panels are blank. Suggestions, please? Problem persists across reboot.

Asked by Johanus 5 days ago

Answered by Wayne Mery 20 hours ago

  • Solved

Can't find the Gmail app so that online "mailto" links will open in Gmail

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situa… (read more)

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situation. Say I go to a website's Contact page and click the button to contact someone, a window appears and asks me what app I want to use to open the email. Gmail is my default email, and Firefox is my default browser, and I use Windows 10. When I open the window of options (see attached screenshot) to open the email, and I then click "Choose Other Application" (other than Firefox), I don't see the Gmail app anywhere. I then followed the directions in that link above to check my Windows settings, per its suggestion, which I did ... but in those settings, too, I got to a point where the directions no longer matched what I'm seeing on my screen. I didn't see the Gmail app anywhere. Could you let me know in simple layperson's terms how to open Gmail links in Firefox? I don't have a PhD in computer science, so please keep it very simple. Thanks in advance! Best wishes, Bill

Asked by BillSiever 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

AutoConfig Alert

Good morning, I'm reaching out to see if I can get some assistance with Firefox on of our network. I'm System Admin at Goodfellow AFB. I've tried searching this issues o… (read more)

Good morning,

I'm reaching out to see if I can get some assistance with Firefox on of our network. I'm System Admin at Goodfellow AFB. I've tried searching this issues on the web and found similar issues but solutions that were recommend online have not worked for us. Yes I have uninstalled Firefox completely and installed it from scratch. I know it has something to do with autoconfig file but not sure what exactly I'm looking for. Thanks.

Asked by Chase Cathey 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

When sending an email, I get duplicate copies in my sent folder.

I am very new to Thunderbird email program just started using it on August 15, 2022. My question is when I sent a message, I get a duplicate message in my sent folder. H… (read more)

I am very new to Thunderbird email program just started using it on August 15, 2022. My question is when I sent a message, I get a duplicate message in my sent folder. How can I prevent this from happening. I assume there a setting somewhere that I need to adjust.

Any help would be appreciated. So far so good with Thunderbird.

Joe

Asked by Joe 13 hours ago

Answered by david 12 hours ago

  • Locked

How can I transfer my bookmarksto Chrome IN THE SAME order as I have them in my Firefox? I know how to transfer them, but I need them in the same order as I have them in Firefox

How can I transfer my bookmarks to Chrome IN THE SAME order as I have them in my Firefox? I know how to transfer them, but I need them in the same order as I have them in… (read more)

How can I transfer my bookmarks to Chrome IN THE SAME order as I have them in my Firefox? I know how to transfer them, but I need them in the same order as I have them in Firefox

Asked by Erin 13 hours ago

Last reply by jscher2000 - Support Volunteer 13 hours ago

  • Solved

Twitter doesn't load on my main account only on firefox

Dear firefox support team, Since yesterday I've been having twitter act oddly on my on my main twitter account, but only using firefox. It keeps being on the 'try again' … (read more)

Dear firefox support team,

Since yesterday I've been having twitter act oddly on my on my main twitter account, but only using firefox. It keeps being on the 'try again' option window as if the wifi isn't working properly, whilst the Wifi is okay.

It keeps giving me the 'https://twitter.com/?failedScript=main' address too. And I can't think about what Script might be running into an issue. I have access normally on my android phone and google chrome. Doing a 'safe' restart didn't help either, and disabling my extension carried no result either.

I figure, since I can log in on other platforms this might not be a twitter issue, but well, I'm asking here to be sure.

I put an image of the screen I get in the attachments

Thank you

Asked by Xiapher 19 hours ago

Answered by Xiapher 19 hours ago

  • Solved

Freezes on google maps

When I open the google maps website it functions normally for about 3-4 seconds, then firefox completely freezes not just that tab. Firefox is up to date and it happens w… (read more)

When I open the google maps website it functions normally for about 3-4 seconds, then firefox completely freezes not just that tab. Firefox is up to date and it happens with all addons disabled. maps seems to work fine when I access from other country domains (co.uk or .de) Also I have no problem with the site on other browsers. It does not generate a crash report.

Asked by lamance 1 month ago

Answered by Terry 1 month ago

  • Locked

Version 102.0 Some email messages are blank. Possible mail corruption.

Hi, I did an upgrade yesterday from 91 to 102. This morning, I get a few issues. Some email messages are blank. Some have a lot of header and content code displaying that… (read more)

Hi,

I did an upgrade yesterday from 91 to 102. This morning, I get a few issues. Some email messages are blank. Some have a lot of header and content code displaying that is not related to the email I am opening but from a different email message. Some emails have no HTML content but others are fine.

On my cellular device, I am using the Bluemail app and all messages are there and are fine so it appears to be related to Thunderbird 102 upgrade.

I have used Thunderbird for years and this is an issue I have never seen? I am running an IMAP account.

Thanks,

Mike

Asked by mike611 1 month ago

Last reply by Wayne Mery 1 day ago

  • Solved

FireFox bug: You know the line that appears when you press on a box thats for typing? I have it bugged

Where ever I press my left click on any text the line that shows when pressing on an area for typing appears... It doesnt allow me to type but it is sooo annoying plus so… (read more)

Where ever I press my left click on any text the line that shows when pressing on an area for typing appears... It doesnt allow me to type but it is sooo annoying plus sometimes it prevents me from pressing on buttons of some websites.

Asked by realsn9ke 1 day ago

Answered by TyDraniu 1 day ago

  • Solved

Moving Thunderbird calendar to new computer

I'm migrating to a new computer and from Windows 10 to W11. I have successfully exported/imported the contacts using the export tool, but cannot figure out how to ex/im t… (read more)

I'm migrating to a new computer and from Windows 10 to W11. I have successfully exported/imported the contacts using the export tool, but cannot figure out how to ex/im the calendar. I am using a SanDisk drive to move the files. Both systems have TBird 102.1.2 (64-bit).

Please give step-by-step instructions to do the calendar (only) ex/im. I do not use the Mail feature.

Asked by woodruff4485 3 days ago

Answered by Tom 1 day ago

  • Solved

hide bookmark text in Firefox (reveal text on mouse hover)

Hey :) https://support.mozilla.org/en-US/questions/1265175 This no longer seems to work on my new mac (M1, FF 103.0.2) Or maybe I did something wrong but I cannot figure … (read more)

Hey :)

https://support.mozilla.org/en-US/questions/1265175 This no longer seems to work on my new mac (M1, FF 103.0.2)

Or maybe I did something wrong but I cannot figure it out.

Basically, I get no change whatsoever after creating the userChrome.css file and placing it in the appropriate "chrome" folder in my profile folder...

Please help me figure this out.

Best, Julien

Asked by juliendalcol 1 day ago

Answered by juliendalcol 1 day ago

  • Solved

Stop auto-download for Version 98.0.1 (64-bit)

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I op… (read more)

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I opened Setting>Download but there is no disable button or checkbox for that. Please help me. Thank you in advance.

Asked by miszluuna 5 months ago

Answered by Terry 4 months ago

  • Solved

Weird text over content

On many websites I see text such as keyboard_arrow_right obstructing the view of the actual content (see attachment for example). Currently it's just annoying, but it mak… (read more)

On many websites I see text such as keyboard_arrow_right obstructing the view of the actual content (see attachment for example). Currently it's just annoying, but it makes it difficult to use websites and often I switch browser to Edge just to get work done on that website. How do I fix this? Or is it just a bug with this latest Firefox version [103.0.2 (64-bit) for Windows 10]?

Asked by S 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

not sizing labels correctly to Dymo 4XL

Firefox has suddenly stopped sizing shipping labels when downloading them from Amazon and ebay. They print way too large. Changing the printer setting, size, etc does not… (read more)

Firefox has suddenly stopped sizing shipping labels when downloading them from Amazon and ebay. They print way too large. Changing the printer setting, size, etc does not help. It seems as though Firefox is converting them somehow. I have tried clearing the printer settings in Firefox also.

Asked by aleedalipocky 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

'Import from a File' button in the Passwords tab does not work

I have my saved login and password details from another browser in a CSV and would like to import them to Firefox. I initially did not have the 'Import from a File' optio… (read more)

I have my saved login and password details from another browser in a CSV and would like to import them to Firefox. I initially did not have the 'Import from a File' option in the drop down menu of the Logins and Passwords tab. After following a guide that instructed to set signon.management.page.fileImport.enabled to true in the about:config page, the option appeared. However, the said option is unresponsive to any clicks. The drop down menu simply closes once the option is selected, without any other reaction.

I'm not sure if this is a related problem but I am also unable to use the Import Wizard that appears on performing Alt+F and choosing 'Import From Another Browser...' The Import Wizard window only appears with a message that says "No programs that contain bookmarks, history or password data could be found."

Firefox browser version: 103.0.2 (64-bit) OS: Ubuntu 22.04 (64-bit) Windowing System: Wayland

Funnily enough, the 'Browse..' button for adding images under this support question doesn't work either.

Asked by Fuzzy 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Firefox Headers and Menu bar to large Windows 11 but ok Windows 10

Firefox using Windows 11 the Top Menu bar takes up to much real estate. But running same Browser on Windows 10 it works fine. How can I reduce the top Menu Bar so I can s… (read more)

Firefox using Windows 11 the Top Menu bar takes up to much real estate. But running same Browser on Windows 10 it works fine. How can I reduce the top Menu Bar so I can see more of Web page as far to big on Windows 11? Any ideas help appreciated. Does anyone know of a cure.? Check the attached image or Images for proof. Even some web pages its far to wide to fit screen.

Asked by twinjenz 4 days ago

Answered by RobertJ 4 days ago