All Products Support Forum

Beginning with 111 when I start I get 'glxtest: failed to read data from glxtest, we may fall back to software rendering.' It works. I don't know that anything bad is happening.

I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I have tried numerous fixes:

• Installed the latest version of TB (from 78.11.0 to 102.8.0)
• Opening TB in Safe Mode (disabling all add-ons, reset toolbars & controls)
• Uninstall & reinstall TB

All result in the Crash Reporter dialog, with Report Contents. I can supply the report contents. (It wasn't obvious how to attach to this forum post.)

One KB item (https://support.mozilla.org/en-US/questions/1337785) suggested that the issue may have to do with session.json file. Based on the file timestamp, that seems likely. But I don't know how to edit this file to fix the problem.

I also created a new TB profile, with does not crash on startup, but I cannot get email properly configured.

I have hundreds (maybe 1000s) of email stored in TB that I cannot access.

I would greatly appreciate any help!

Firefox bowser stopped working suddenly. Tried uninstall and install multiple times with multiple options.

Still not working even after cleaned all Firefox related files using uninstall tools and installed again.

seems like firefox is not understanding a font and instead its using - caption

so I cant read any of my shortcuts . see attachment . how do I change this

Hello,

I am trying to install an add-on on my (android) firefox beta by following this blog https://blog.mozilla.org/addons/2022/12/15/new-extensions-available-now-on-firefox-for-android-nightly/ I have submitted my add-on,it has been approved and i downloaded the xpi file. I have created a collection (https://support.mozilla.org/en-US/kb/how-use-collections-addonsmozillaorg) How do i add the xpi file on my collection?

Thanks

How can I create mailing lists and use them. I checked on the internet. In mzl.la/1Go7VOo you describe a possibility which does not work, because File does not have option for New > mailing list. When I originally, years back transferred my address book to Thunderbird I had mailing lists, which were 'erased when Thunderbird synced with my Google gmail account. Please help. I really need to create mailing lists for my research work. Thanks

How can I create mailing lists and use them. I checked on the internet. In mzl.la/1Go7VOo you describe a possibility which does not work, because File does not have option for New > mailing list. When I originally, years back transferred my address book to Thunderbird I had mailing lists, which were 'erased when Thunderbird synced with my Google gmail account. Please help. I really need to create mailing lists for my research work. Thanks. I will be glad to donate once I get an answer what to do.

I find the default view when searching for a keyword very overwhelming. There's a button that translates "show results as list" (my language is German) which leads to a much better view of the emails containing the key word. How can I make it the default search view? Thanks!

Hi - Firefox has been randomly crashing a lot lately for me. Here are the report numbers - bp-d13cc7f7-782b-4308-a209-751540230320 bp-c3c23d0b-0e10-44cd-aa24-9f86f0230320 bp-4206a498-bc21-45d4-91b8-2edb40230320 bp-230d21d1-0527-4806-9da1-9aa8b0230320

Everything that has an active state seems to have suddenly gained huge thick borders, usually grey or black. This applies to UI and page elements. I have no idea what happened, I'm guessing an update changed 'something', but how do I nondestructively fix it?

All webpages seem affected.

(reddish bars in second screenshot are my removing some URLs, but everything else is my UI as seen)

Thanks greatly for any insights...

Hi

I used MailMerge to create a few hundred emails and put them in my OUTBOX. Now I cannot send them, and when I go to FILE the SEND UNSENT MESSAGES tab is grayed out.

I could do the mail merge again and place the merged emails elsewhere, if need be.

thanks

Hi, I have spent 10 hours looking. I am using the Portable version of Thunderbird. 102.9.0 (32-bit) Have been for years. In the Profile folder, there is a folder named “Mail”. G:\Thunderbird Portable\Data\profile\Mail\ In the mail folder there are a lot of entries like, “pop.gmail-1.com”, “pop.gmx-1.com”, “pop.googlemail-1.com”, ‘pop3.live.com”, “pop-mail.outlook-1.com’. There are a lot of entries that were left behind from long removed accounts.

Is it safe to remove these entries? Should I? I am in the process of removing and restoring my accounts.

Thanks.

Hi,

im getting unknown issuer on my thin-clients with a FF ESR 45.9.0. This FF is tied to the OS (Ubuntu 16.04) and the OS is the most recent compatible version for our version of the thin-clients. So yeah its super old and I'm not able to update any of this. There is no security.enterprise_roots.enabled option available. What would be the best way to solve this issue for ~400 clients. Thanks in Advance Regards Tekkion

Hi, I can't play some videos in YouTube and other platforms like Crunchyrroll, Twitter or Vimeo, I've already cleaned the cache and deactivated all the plugins and there is no difference.

How do I uninstall the Firefox icon from the taskbar? The standard article on the Firefox Support website is `How to pin and unpin Firefox from the taskbar on Windows 10 and Windows 11', but it seems to be out of date. It says to right-click on the icon and click on `Unpin from taskbar', but there is no such item in the right-click menu any more.

I know that it became difficult to unpin the Firefox icon about a year ago. I got a new PC recently and installed Firefox, but I could not remove the icon. Then realised that I should have done this during installation, by using 'Custom installation' and unticking the 'Icon on taskbar' option. I searched the web for clues and found none, so I uninstalled and reinstalled, which was a nuisance.

Some months later, I have just installed the new version 110.0.1, but I forgot to use 'Custom install', with the result that the icon is back on the taskbar. Again I have searched the web, and again no success. I tried reinstalling V110.0.1 on top, using 'custom install' this time --- I could switch off the 'Icon on taskbar', but the icon is still there.

I don't want to uninstall-reinstall this time because I have now configured Firefox as I want it, so that would waste a lot of time --- and I will probably forget again sometime in the future.

I am sure that Firefox has not done this deliberately, because they are always so much on the user's side.

QUESTION: How do I unpin the Firefox icon from the taskbar without uninstalling? I have an idea that there is a registry hack that will achieve this.

Hi, I have noticed that when using the latest release of Mozilla Firefox on Windows 10 and Ubuntu 22.04 LTS, when I go to ABCnews.go.com and click into a story, there is an autostarting video. But instead of either waiting until I click on it or autostarting normally, it flashes wildly. I have disabled all extensions and the problem persists. Has anyone else encountered this? And more importantly, does anyone have a fix for this issue?

Bob Reed

Prior to today, occasionally I would need to restore from a Time Machine backup the files "places.sqlite", "places.sqlite-shm", and "places.sqlite-wal" into my default profile, because I would lose my bookmarks & history.

However, beginning this morning, that procedure did not work. Every time I open up Firefox, the "places.sqlite" file would corrupt immediately and no attempt at restoring (from any backup date/time) would fix the issue.

I am running Mac OS 11.7.2 (Big Sur) and Firefox 111.0.

This is VERY frustrating, because I rely heavily on my bookmarks and passwords.

PLEASE HELP!!!!!!

TB 102.8.0 has stopped showing headings for all read emails that were there before TB 102.8.0 was installed. How do I see the headings again? Doing a search shows that the emails are still there.