• Solved

Keep getting message "Failed to check for updates."

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until … (read more)

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until now. The message "Failed to check for updates." is shown in the About screen. I have uninstalled and re-installed Firefox with the same results. Have also un-installed Firefox, un-installed Mozilla Maintenance, then removed Firefox data from App Data folder in user directory, then re-installed with the same results. Also, now when I access a local media server, I keep getting the message "Firefox is installing components needed" and that never goes away. Any ideas?

Asked by R_Welsh 6 days ago

Answered by R_Welsh 5 days ago

  • Solved

Fiefox RAM usage increases on its own

The RAM usage increases, from 1GB to 40GB+ within a matter of minutes of starting Firefox. I have not added any extensions in months. I turned of several with no improv… (read more)

The RAM usage increases, from 1GB to 40GB+ within a matter of minutes of starting Firefox. I have not added any extensions in months. I turned of several with no improvement. I have 6 tabs opened. Firefox has crashed several times the past couple fo months. I have been away on travel for 2 weeks, and today the problem is much worse.

Firefox (37916) 51GB, Extensions (34308) 370MB, GPU (33072) 298MB , and everything else < 100 MB.

I really love Firefox - use across my 4 devices. Only on my desktop am I seeing this. Laptop, iPad, and Android all work fine. Running Win 11

Asked by Mike 4 days ago

Answered by Mike 4 hours ago

  • Solved

Google contacts labels - strange display

Longtime FF user (15+ years); just back from a few months of testing another browser and noticed strange labels for Google Contacts in FF125.0.2 (64-bit) (see attached). … (read more)

Longtime FF user (15+ years); just back from a few months of testing another browser and noticed strange labels for Google Contacts in FF125.0.2 (64-bit) (see attached). Any idea what's happening with that?

...and while I'm here, is there a way to choose the digital format for saved screenshots other than .png?

Asked by TomDavid 6 hours ago

Answered by jscher2000 - Support Volunteer 6 hours ago

  • Solved

Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile.

when clicking an email link this is shown "Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird proce… (read more)

when clicking an email link this is shown

"Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile."

How do I make Thunderbird instead open a new email?

This is on Fedora

Asked by johannes 1 month ago

Answered by johannes 1 month ago

  • Solved

my account is suspended and contact mail address not working (discourse)

hi, my discourse account is suspended but i wonder why? i try to reach discourse staff but i cant. because email address not working in this page: https://discourse.mozil… (read more)

hi, my discourse account is suspended but i wonder why? i try to reach discourse staff but i cant. because email address not working in this page: https://discourse.mozilla.org/about

my profile is: https://discourse.mozilla.org/u/tugrul/summary

please unsuspend my account. thanks.

Asked by Tuğrul 4 days ago

Answered by Kiki 7 hours ago

  • Solved

Inter font not dispalying properly

I've installed Inter font from Google fonts (https://fonts.google.com/specimen/Inter) on my windows, but as you can see in the image, the font is not displaying correctly… (read more)

I've installed Inter font from Google fonts (https://fonts.google.com/specimen/Inter) on my windows, but as you can see in the image, the font is not displaying correctly in Firefox.

Asked by Aram 1 day ago

Answered by jscher2000 - Support Volunteer 23 hours ago

  • Solved

File not downloaded: Potential security risk - Allow download don't work

Hi! On the latest version Mozilla Firefox 125.0.1 when i download .docx files i get the message 'File not downloaded: Potential security risk.' I select Allow download an… (read more)

Hi! On the latest version Mozilla Firefox 125.0.1 when i download .docx files i get the message 'File not downloaded: Potential security risk.' I select Allow download and the file downloaded can't be opened.

Thanks!

Asked by Laurentiu Marin 6 days ago

Answered by Laurentiu Marin 9 hours ago

  • Solved

Disable "Block dangerous downloads" has no effect

Hi, Before Firefox's Version 125.0.1 (64-bit) latest update I could download any file from my safe office environment, behind firewalls, VPN, ... Now despite of uncheckin… (read more)

Hi, Before Firefox's Version 125.0.1 (64-bit) latest update I could download any file from my safe office environment, behind firewalls, VPN, ... Now despite of unchecking the "Block dangerous downloads" I'm still unable to download files. I have Windows 10 on my laptop.

Here are the steps: Click on a file, Save "File not downloaded. Potential security risk." Click on the message - Allow download The result is a file with content "HTTP Status 405 – Method Not Allowed".

Please help me to work the downloading again. I am aware of the safety but I want to switch off this feature.

Thanks in advance for help, Tibor

Asked by Tibor Ágoston 6 days ago

Answered by cor-el 5 days ago

  • Solved

Thunderbird updated to 115.10.1 (32-bit) and I cannot see any emails now

Thunderbird updated to 115.10.1 (32-bit) and I cannot see any emails now. I use View > Folders > All. If I run a search, TB lists the emails. Have tried opening in … (read more)

Thunderbird updated to 115.10.1 (32-bit) and I cannot see any emails now. I use View > Folders > All. If I run a search, TB lists the emails. Have tried opening in Troubleshoot mode but still same, no emails nor inboxes. Windows Security Ransomware turned off for preparing for maintenance prior to TB updating itself. How should I go about fixing issue?


Windows 11, 64 bit Addons: Cardbook, Provider for Google Calendar

Asked by saywellaj 1 day ago

Answered by saywellaj 16 hours ago

  • Solved

LastPass is now disabled with every Firefox restart

For the past few months every restart of Firefox disables LastPass. I did NOT have this problem previously. The version of LastPass is current (no updates found). I can g… (read more)

For the past few months every restart of Firefox disables LastPass. I did NOT have this problem previously. The version of LastPass is current (no updates found). I can go to Add-ons and the toggle is set to "on" but the icon in the menu bar is black. If I click the toggle off, then back on, LastPass comes on just fine. Why is Firefox disabling something that Add-ons says is loaded? VERY strange. Does NOT happen in Chrome. Thanks for any assistance. PITB!!!

Asked by RobertL39 1 day ago

Answered by zeroknight 1 day ago

  • Solved

Unable to pin private window to taskbar

Hello. When I open a private window and try to pin it to the taskbar, it instantly changes into the normal (non-private) Firefox icon and then only opens normal windows w… (read more)

Hello. When I open a private window and try to pin it to the taskbar, it instantly changes into the normal (non-private) Firefox icon and then only opens normal windows when I click on it. It's been like this since I reset Windows and reinstalled Firefox yesterday. I tried to reinstall it again but it still does this. Any help would be appreciated.

Asked by ericoulange 2 days ago

Answered by ericoulange 23 hours ago

  • Solved

How do I disable search suggestions based on my search history, without deleting my search history?

I've disabled this for my google account. So when I search from google.com this behavior doesn't happen. But when I type anything into my address bar on Firefox to search… (read more)

I've disabled this for my google account. So when I search from google.com this behavior doesn't happen. But when I type anything into my address bar on Firefox to search, the first suggestions are from my search history.

I don't want to delete my search history.

I often use my search history to find specific things that I need, but didn't bookmark at the time. I need my search history to be saved. I just don't want to automatically receive suggestions based on it.

Is there any way to turn this off? Even with an extension or something?

Asked by Clinton Graham 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Locked

Cartella Posta in arrivo

duplicate of /questions/1445549 thread. Buonasera, stamattina non funzionando le mail in arrivo in Thundebird, ho riparato la cartella a seguito di un messaggio arrivato… (read more)

duplicate of /questions/1445549 thread.

Buonasera, stamattina non funzionando le mail in arrivo in Thundebird, ho riparato la cartella a seguito di un messaggio arrivato dal vostro portale dove mi diceva: spazio archiviazione terminato. Effettuata la procedura i messaggi in entrata hanno iniziato a funzionare regolarmente ma mi sono accorto che tutte le mail nella cartella posta in arrivo erano prive di testo. Cosa può esser successo e se è possibile ripristinare, grazie mille per un vostra risposta. Vi lascio in allegato un'immagine come campione. Cordiali saluti, Gianfranco

Asked by Gianfranco Mazzilli 1 day ago

  • Solved

I can't restore my search bar

My search box disappeared. I know about clicking the 3 horizontal lines, selecting customize and dragging the box. Actually the box is still there on the customize scre… (read more)

My search box disappeared. I know about clicking the 3 horizontal lines, selecting customize and dragging the box. Actually the box is still there on the customize screen, but not in any other tabs.

Dragging a second box does nothing. Refreshing Firefox does nothing. Rebooting does nothing. Firefox 125.0.2

Asked by Henry 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Web pages are illegible

1. Web pages load in gibberish, they aren't legible. 2. Web pages load with neon green blocks. 3. Firefox isn't allowing me to download an entirely new download. I u… (read more)

1. Web pages load in gibberish, they aren't legible. 2. Web pages load with neon green blocks. 3. Firefox isn't allowing me to download an entirely new download.

I understand the gibberish could be a font problem but when I use right click for inspection options, I can't find any font info anywhere. Even if I could, what would I do then? Green blocks, have no idea. I used to use Firefox and have just now started again but would prefer a brand clean copy. Mozilla isn't giving me that option. Thanks.

Asked by pb1992 3 days ago

Answered by pb1992 1 day ago

  • Solved

Firefox Setting on Startup: Open previous windows and tabs not working

I always set Firefox to open the previous sessions tabs when starting. For some reason during the start up over the past several days Firefox opens to the home page only.… (read more)

I always set Firefox to open the previous sessions tabs when starting. For some reason during the start up over the past several days Firefox opens to the home page only. I then have to search the history to find the closed tabs. Except for this problem, Firefox is working perfectly.

Does anyone have any suggestions as to why this is going wrong and a possible way to fix it?

Asked by PhilG 2 months ago

Answered by cor-el 2 months ago

  • Solved

Font rendering issues with hardware acceleration enabled

Hello :) Since one of the 2022 Firefox updates, I am constantly experiencing font rendering issues when the hardware acceleration is enabled. It occurs after a while… (read more)

Hello :) Since one of the 2022 Firefox updates, I am constantly experiencing font rendering issues when the hardware acceleration is enabled. It occurs after a while of browsing on all websites, regardless of font family. See the attached screenshots.

Windows 11 Pro (upgraded from 10 where the problem also occured), GeForce GTX 1070Ti, 2x 4k monitor.

I reinstalled nVidia drivers from scratch, cleared the Firefox data, even experimented a bit with Direct2D settings in about:config; disabling the extensions (ABP, Simple Tab Groups) does not help either. The problem disappears completely when the hardware acceleration is off, but obviously I would like to have it on (for Google Maps, Twitch, hi-res videos, etc.)

I've always loved Firefox and still do. How do I make it love me back? ((-;

Asked by mail1896 5 months ago

Answered by mail1896 1 day ago

  • Solved

FireFox Download Excel File in D365 System But Change to HTML File

Dear all, We develop a system on D365 platform. On Chrome enviroment, I click the export option, it will download the excel file, I can open it on Excel. However, I cli… (read more)

Dear all,

We develop a system on D365 platform. On Chrome enviroment, I click the export option, it will download the excel file, I can open it on Excel. However, I click the export option on FireFox, it will download the excel file but I can't open it on Excel. When I use the notepad to open the file to see the content, I found the file become HTML content. I can see the file on web broswer. I don't know why the file content will be change HTML content when I use the Firefox to download it.

Please help....

Andrew

Asked by luckyhohk 5 days ago

Answered by zeroknight 5 days ago