• Solved

Download failed. Please check your connection.

Hi, I keep getting this error when I try to download any extension. I also get an automatic download fail as soon as I try to download anything. I have tried several solu… (read more)

Hi, I keep getting this error when I try to download any extension. I also get an automatic download fail as soon as I try to download anything. I have tried several solutions such as changing privileges to reinstalling firefox entirely. I have checked other browsers on my computer and it is just firefox.

Asked by courtneyakira 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Firefox Multi-Account Containers | Container Name in URL Bar

Firefox 126.0.1 displays a very long name of a container completely in the URL bar. Firefox 127.0 truncates container names AWS long account and role names make keeping… (read more)

Firefox 126.0.1 displays a very long name of a container completely in the URL bar.

Firefox 127.0 truncates container names

AWS long account and role names make keeping the long name very convenient (works with the 'AWS SSO Containers' Add-On

Asked by Itai 4 weeks ago

Answered by jscher2000 - Support Volunteer 4 weeks ago

  • Solved

Gmail IMAP timeout

I have added my gmail account to TB and it downloads all the folders and emails correctly, but as soon as I try to move an email with an attachment from a local folder to… (read more)

I have added my gmail account to TB and it downloads all the folders and emails correctly, but as soon as I try to move an email with an attachment from a local folder to a folder on the gmail acount I get "Connection to server imap.gmail.com timed out" errors.

Asked by Paul Rowell 1 month ago

Answered by Paul Rowell 1 month ago

  • Solved

Every download fails, including extensions

Hi there, On the 23. of Mai I first noticed that I am unable to download any files whatsoever. I tried downloading .exe files and also a .csv file. When I try to downloa… (read more)

Hi there,

On the 23. of Mai I first noticed that I am unable to download any files whatsoever. I tried downloading .exe files and also a .csv file. When I try to download one of these files it appears in the downloads window but immediately goes to the status "Failed". Any retry fails as well.

The same thing goes for extensions. I cannot download any extensions or plugins using my Firefox browser. Since I reinstalled Firefox I can now also not use Plex because Firefox can't install the required plugins.

I will attach screenshots of all the errors I get.

All of the above worked when I tried it on the Edge browser.

Firefox version: 126.0 Windows 11

Things I have tried to fix the issue:

  • Use the network connection from my phone instead of my home network
  • Disable firewall and windows defender
  • Reinstall Firefox
  • Refresh Firefox
  • Downgrade to version 125.0.1 and 122.0
  • Reset router to factory settings
  • Flush dns
  • Restart PC
  • Manually delete profile folder
  • Delete temp files
  • Change download destination
  • Disable "Block dangerous and deceptive content"
  • Troubleshoot Mode

Is Firefox using some other temporary folder for downloads?

Any ideas on how to fix this issue would be appreciated.

Thank you.

Asked by hawkes.j 1 month ago

Answered by hawkes.j 1 month ago

  • Solved

Incredible slow download speeds with 999Mbps connection (below 15Mbps)

Just recently Firefox seems to have its downloads capped at 15-16 meg speedtests show the full 1Gig speed OPERA AND EDGE both download at the full 999 megs but firefox … (read more)

Just recently Firefox seems to have its downloads capped at 15-16 meg speedtests show the full 1Gig speed OPERA AND EDGE both download at the full 999 megs but firefox has recently stopped downloading any faster then 19 meg

what in firefox could be causing this its not happening in any other browser.

Asked by firefox2776 2 months ago

Answered by firefox2776 2 months ago

  • Solved

Why did my firefox profile jump from 120MB to 745MB suddenly?

The increase happened here: /storage/permanent/chrome/idb/3870112724rsegmnoittet-es.files/ 79 files taking 590MB created in 3 minutes, out of nowhere. Why were all these… (read more)

The increase happened here: /storage/permanent/chrome/idb/3870112724rsegmnoittet-es.files/

79 files taking 590MB created in 3 minutes, out of nowhere. Why were all these large files created?

Using Linux Mint, Firefox 125.0.2

Asked by Tony 2 months ago

Answered by zeroknight 2 months ago

  • Solved

Option "Maildir" vs "Mbox"

Hello, I've found this article [[Knowledge Base Article|https://support.mozilla.org/en-US/kb/maildir-thunderbird]] which substantially says that the use of maildir is dep… (read more)

Hello, I've found this article [[Knowledge Base Article|https://support.mozilla.org/en-US/kb/maildir-thunderbird]] which substantially says that the use of maildir is deprecated. Has anything changed from the time that article was posted? I'd like to use maildir, it seems to me a more rational way to store e-mails (and it's also better to make incremental backups).

Thanks in advance Denis

Asked by denis 2 months ago

Answered by Wayne Mery 2 months ago

  • Solved

Arrow keys not working like normal

Twice in the past 2-3 weeks I have had to restart the computer, Linux Mint 21.2 Firefox 124(when updated in the past couple of days), due to the mouse freezing up and not… (read more)

Twice in the past 2-3 weeks I have had to restart the computer, Linux Mint 21.2 Firefox 124(when updated in the past couple of days), due to the mouse freezing up and not being able to move the mouse on the screen. That's not the current problem, but it might help direct things to the final solution.

After the most recent reboot last night now I'm having a rather problem. The up/down arrow keys are no longer scroll me up and down a webpage like they always have in the past. Instead of doing smooth scrolling like they always use to, now they are scrolling me up and down the links on a web page. For example, if I were to be on youtube it would first want to scroll me down the left side links before taking me through each and every video link, when the page goes to load in more videos than it wants to go back and scroll me down the left side links again. It acts like it is taking me through the html code, line by line, instead of scrolling me smoothly down the webpage. The only way I can scroll smoothly down the webpage is to use the mouse on the scrollbar on the right side. It does this both in normal mode and in Troubleshooting Mode.

I have checked and beret scrolling is false as well as beret_shortcut. Use autoscrolling, use smooth scrolling, show scrollbars and always underline links are all clicked on. Always use the cursor keys to navigate within pages is unclicked. I have tried different changes between clicking on and unclicking those options with no change being noticed.

How can I get this back to the way it used to run?

Asked by nayrdrofwarc 3 months ago

Answered by nayrdrofwarc 3 months ago

  • Solved

How to stop FF from opening my downloaded documents in the browser

Hello, In the past, FF downloaded documents without opening them in the browser. This is two weeks now that whenever I download a document, FF is now opening the documen… (read more)

Hello,

In the past, FF downloaded documents without opening them in the browser. This is two weeks now that whenever I download a document, FF is now opening the document in the browser without asking me.

I welcome if someone could tell me what I can do to stop FF from opening the documents.

Thanks for any help you can offer me.

Asked by rcalldr 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

BOOKMARKS Automatically Opening

Bookmarks Sidebar Automatically Opening. Please advise how to stop. Suddenly started happening once before [April 7, 2022], self corrected itself. Happening again [April … (read more)

Bookmarks Sidebar Automatically Opening. Please advise how to stop. Suddenly started happening once before [April 7, 2022], self corrected itself. Happening again [April 6, 2024]

No windows/tabs with bookmarks are open.

⬛️ When using top menu bar to open a new window does not occur; ⬛️ When using current window to add a new tab does not occur;

⬛️ When right clicking Firefox icon in dock to open new window,

    New window opens with bookmarks open.

FF Version 124.0.2 Thank you for your time and help.

Asked by Jemmma 3 months ago

Answered by Jemmma 3 months ago

  • Solved

Firefox does not open links in Thunderbird emails, but Chrome and Brave do

Clicking on a link in a Thunderbird email does not cause Firefox (the default browser) to open that link. If either Chrome or Brave is set as the default browser, they w… (read more)

Clicking on a link in a Thunderbird email does not cause Firefox (the default browser) to open that link. If either Chrome or Brave is set as the default browser, they will correctly open the link. Obviously, the problem is with Firefox, not with Thunderbird. I raised this issue several years ago and have never received a response. I have drastically reduced my use of Firefox accordingly. I am primarily a Linux user (Ubuntu 20.04 LTS, gnome shell 3.36).

Asked by susankissinger 3 months ago

Answered by zeroknight 3 months ago

  • Solved

Security risk - "Thunderbird detected a potential security threat"

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security thre… (read more)

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security threat and did not continue to live.thunderbird.net. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

It downloaded 28 emails but will not let me see/access them.

Can anyone help? Thanks, Linda

Asked by sunapeedog 3 months ago

Answered by sunapeedog 3 months ago

  • Solved

Dark mode in replies displays quoted text white on white background

Mac OS Sonoma, Thunderbird 15.5.0 (64-bit) When I compose a reply to, or forward, an email, the display is in dark mode. Any quoted text appears white on white backgroun… (read more)

Mac OS Sonoma, Thunderbird 15.5.0 (64-bit)

When I compose a reply to, or forward, an email, the display is in dark mode. Any quoted text appears white on white background, so it's unreadable unless I select that text. Can't find the setting that controls this. How can I fix it?

FWIW, my response text, and text from the original message, appear as white text on black background. I would prefer to cancel the dark mode, if that's possible.

Thanks

Asked by Harvey Kabaker 4 months ago

Answered by Harvey Kabaker 4 months ago

  • Solved

Repeating "Welcome back" popup when starting Firefox

I have just upgraded to Firefox version 123. Now whenever I start Firefox on any of my profiles, it will immediately or almost immediately display a "Welcome back" popup … (read more)

I have just upgraded to Firefox version 123. Now whenever I start Firefox on any of my profiles, it will immediately or almost immediately display a "Welcome back" popup stating that "Here’s a quick reminder that you can keep your favorite indie browser just one click away." and provides a button to make the browser the default one. That's exceedingly annoying - I can understand that Firefox wants to notify my once in a while, but this happens at least once a day, probably more often than that. I looked over the source code and got that it is a "spotlight" feature, but I failed to find any settings that would turn it off. Any idea how can I disable this forever?

Asked by pepak 4 months ago

Answered by pepak 4 months ago

  • Solved

Facebook News Feed on my laptop

For the past week, when I sign into Facebook, the news feed is constantly refreshing itself. Once in a while the first post will stay, but the remainder of the news feed … (read more)

For the past week, when I sign into Facebook, the news feed is constantly refreshing itself. Once in a while the first post will stay, but the remainder of the news feed keeps refreshing. It is impossible to read anything as posts flash on and off, mostly off. The news feed is the only thing that is affected, visiting pages for likes and groups load and display properly, as do the games I play. The same occurs if in the private window mode. This does not happen if in the Chrome browser. What can be done to correct this situation?

Asked by phambel 4 months ago

Answered by phambel 4 months ago

  • Solved

monitor does not work: Application error: a client-side exception has occurred (see the browser console for more information).

No way to ASK a question in the Monitor section, there is no GET HELP button. Application error: a client-side exception has occurred (see the browser console for more i… (read more)

No way to ASK a question in the Monitor section, there is no GET HELP button.

Application error: a client-side exception has occurred (see the browser console for more information).

In general, getting to the "ask a question" button in the support website is like finding hens teeth.

Didn't there used to be a Discussions forum, where you could see all of the questions being asked?

Asked by FireFoxSucks 4 months ago

Answered by FireFoxSucks 4 months ago

  • Solved

Disable Norton Safe Search

I want to disable Norton Safe Search. I followed Inst. Menu, add ons, extension tab, clicked the 3 dots & then delete. Restarted my computer, but it's still there.… (read more)

I want to disable Norton Safe Search. I followed Inst. Menu, add ons, extension tab, clicked the 3 dots & then delete. Restarted my computer, but it's still there. I definitely need help.

Asked by joneseda 5 months ago

Answered by cor-el 5 months ago

  • Solved

Thunderbird keeps asking for my passwords (mac)

Recently my Thunderbird started asking for my passwords every time I opened it (I have multiple Hotmail accounts). After I added the passwords it would keep asking for th… (read more)

Recently my Thunderbird started asking for my passwords every time I opened it (I have multiple Hotmail accounts). After I added the passwords it would keep asking for them over and over again (they were ALL correct). I have now uninstalled and re-installed the latest version of Thunderbird and only added 1 account back in and it still keeps doing the same. The password is visible and correct in the saved passwords section. I am now having to use another client (Outlook,which works correctly, but isnt a patch on Thunderbird) Running MACOS 12.7.3 Any help would be greatly appreciated.

Asked by martyn ranger 5 months ago

Answered by martyn ranger 5 months ago

  • Solved

Firefox will not load websites

All of a sudden (started today) Firefox will not load ANY websites, except Mozilla/firefox websites. All previous bookmarks, links, and typed in addresses do not load. No… (read more)

All of a sudden (started today) Firefox will not load ANY websites, except Mozilla/firefox websites. All previous bookmarks, links, and typed in addresses do not load. No changes to virus protection, browser, or any other updates. Other browsers (chrome, opera) work fine.

Asked by owzatagain 5 months ago

Answered by zeroknight 5 months ago

  • Solved

Firefox Extensions Not Showing On Toolbar

I see where other people have posed this question but the procedure offered is not available to me. I am using Firefox (Flatpak) version 121.0 on an Ubuntu 22.04 laptop.… (read more)

I see where other people have posed this question but the procedure offered is not available to me.

I am using Firefox (Flatpak) version 121.0 on an Ubuntu 22.04 laptop.

On installing a new extension I should either see the extension's icon on my toolbar or else have a clear means of adding it. I have neither.

Clicking on the jigsaw icon in the toolbar, I get migrated to the about:addons page. On clicking the Extensions tab, I get the screen listing all installed extensions. Each extension has a ... icon beside it. But when I click on this, there is no "Pin To Toolbar" option.

What is wrong here ?

Asked by tamjk 5 months ago

Answered by tamjk 5 months ago