Hi,
Today I'm having a problem with two of the four Outgoing servers I use. In both cases, I get the following Error Message:
Sending of the message failed.
The message… (read more)
Hi,
Today I'm having a problem with two of the four Outgoing servers I use. In both cases, I get the following Error Message:
Sending of the message failed.
The message could not be sent because connecting to Outgoing server (SMTP) <name.of.the.server> failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.
I know that both servers are working because 1) I am the only one using them with this problem, 2) if I use the webmail application of both servers, I do not have the problem.
I tried the Safe Mode, but the problem persists.
I check the passwords and the Outgoing servers settings and they are all OK.
I restarted the computer (MacBook Air Retina, 13-inch, 2019).
What shall I do to fix the problem?
Thank you (More information below).
Detailed information:
My mail provider 1: office365.com
My mail provider 2: mpg.de
ISP: mpg.de
No firewall (I guess)
No antivirus
Operating system and version: Mac OS Ventura 13.0.1
Thunderbird version: Thunderbird 102.8.0 (64-bit)
Screenshot of my SMTP settings with my user id obscured:
Application Basics
Name: Thunderbird
Version: 102.8.0
Build ID: 20230214184313
Distribution ID:
Update Channel: release
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:102.0) Gecko/20100101 Thunderbird/102.8.0
OS: Darwin 22.1.0 Darwin Kernel Version 22.1.0: Sun Oct 9 20:14:54 PDT 2022; root:xnu-8792.41.9~2/RELEASE_X86_64
OS Theme:
Rosetta Translated: false
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 1
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 16.0 GB
Disk Space Available: 23.5 GB
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, 0, 3
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, 3, OAuth2
OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true
account7:
INCOMING: account7, , (imap) mbox.cert.legalmail.it:993, 3, 3
OUTGOING: , sendm.cert.legalmail.it:465, 3, 3, true
account9:
INCOMING: account9, , (imap) outlook.office365.com:993, 3, OAuth2
OUTGOING: , smtp.office365.com:587, 2, OAuth2, true
account11:
INCOMING: account11, , (imap) idefix.pks.mpg.de:993, 3, 3
OUTGOING: , idefix.pks.mpg.de:587, 2, 3, true
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.16.2
0.16.2+git20220922.298ad98b.MZLA
/Applications/Thunderbird.app/Contents/MacOS/librnp.dylib
Calendar Settings
gfranzese@ub.edu
Name
Value
Name:
Type: owl
Disabled: true
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id5
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported:
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Home
Name
Value
Name:
Type: storage
Disabled:
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id5
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 1 / 8
Add-ons
Name
Type
Version
Enabled
ID
Dizionario italiano
dictionary
5.1
true
it-IT@dictionaries.addons.mozilla.org
General Catalan dictionary
dictionary
3.0.5
true
ca@dictionaries.addons.mozilla.org
Spell checker for es-ES
dictionary
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true
es-es@dictionaries.addons.mozilla.org
Amazon.com
extension
1.1
true
amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Español (España) Language Pack
locale
102.3.3buildid20221010.194951
true
langpack-es-ES@thunderbird.mozilla.org
United States English Spellchecker
dictionary
8.1
false
en-US@dictionaries.addons.mozilla.org
FileLink Provider for Dropbox
extension
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false
dropbox-cloudfile@darktrojan.net
FileLink provider for WebDAV
extension
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dav-cloudfile@darktrojan.net
Grammar & Spell Checker — LanguageTool
extension
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languagetool-mailextension@languagetool.org
ImportExportTools
extension
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{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Link in Tab
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juraj.masiar@gmail.com_LinkInTab
Remove Duplicate Messages
extension
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false
{12345678-1234-1234-1234-123456789abc}
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: CGL
IsWebglOutOfProcessEnabled: 1
WebGL 1 Driver Renderer: Intel Inc. -- Intel(R) UHD Graphics 617
WebGL 1 Driver Version: 4.1 INTEL-20.2.44
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
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WebGL 2 Driver WSI Info: CGL
IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer: Intel Inc. -- Intel(R) UHD Graphics 617
WebGL 2 Driver Version: 4.1 INTEL-20.2.44
WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
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Target Frame Rate: 30
GPU #1
Active: Yes
Vendor ID: 0x8086
Device ID: 0x87c0
RAM: 0
GPU #2
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: skia
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HW_COMPOSITING: available by default
OPENGL_COMPOSITING: available by default
WEBRENDER: available by default
WEBRENDER_QUALIFIED: available by default
WEBRENDER_COMPOSITOR: available by default
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WEBRENDER_SHADER_CACHE: disabled by default: Disabled by default
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WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
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Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: audiounit-rust
Max Channels: 2
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MSLoopbackDriverDevice_ModelUID
Microsoft Corp.
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2
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builtin-internal-mic|spk
Apple Inc.
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EV2785
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2
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builtin-internal-mic|spk
Apple Inc.
Enabled
All
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1
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Enumerate database
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Your profile folder contains a
user.js file, which includes preferences that were not created by Thunderbird.
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fission.autostart.session: true
Places Database
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Expected minimum version
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