All Products Support Forum

Keep getting this on a number of websites. Most of them I have used for years. Can't give the websites as there are too many but some are pitchsidemanager.com, hattrick.org, skysports.com and sportinglife.com . Just four of at least 14 give the Hmm. We’re having trouble finding that site message. I use No Proxy and have my anti-virus turned off when I get the message. I have tried various other proxy settings but the same thing happens. The thing is that I have to keep refreshing the page until it does actually connect and that can take a good few minutes. Sometimes I have to restart the browser. Why is this happening since the last few updates?

Although I have folders full of messages, none are appearing in the Card column or the message window. I'm on an iMac running OS 0.15.7 Catalina, and Thunderbird V 115.3.1

Hello! Everytime I go to search something the first search is always logged out of Google, you can tell because it defaults to light mode as well.(First image attached) If I then go back to the homepage and search again it works perfectly.(Second image attached) It sometimes fixes itself when refreshing the page but not always. It also sometimes works first try, but that only seems to happen when I open the app quickly after closing it. I have checked and unchecked tracking permissions and cookies. Nothing seems to work. Is this just Google being fussy because it’s not their app?

This shows when trying to send an email; Sending of the message failed. An error occurred while sending mail. The mail server responded: Sender Policy - Relay Denied 159.196.13.34 authenticated connections ONLY. OB303 e{ea37e87f-1ae2-401c-8977-65fa15359de5}. Please verify that your email address is correct in your account settings and try again. Works ok in the default Telstra Webmail page.

I have always been able to login to walmart.com, but the last few days the "verification screen" does not respond and does not let me in. I can still log in on two other browsers, but I prefer firefox. Any help out there?

I just downloaded the new Thunderbird 115.3 "Supernova".

And I can hardly read the headers of emails in the various mailbox panes

i am quite worried about the quality-control testing at Thunderbird. This new font is very burdensome to read for anyone over 40, and BOOM - it's as if Thunderbird now says "Ok, deal with it"...

I am not tech savvy enough to know what steps to begin to take. I guess I could, and maybe should, cut off my small monthly contribution to Thurnderbird. This just doesn't seem like the right way to treat your users....

Gregory Todd

Due to a Windows 11 system restore, I had to reinstall Firefox. After signing in I found that all bookmarks, extensions and passwords have gone and the original 2020 profile they were attached to seems to be missing as well. I initially installed the Firefox app from the windows store and thought that might have been the problem, so uninstalled it and reinstalled from the mozilla website. That didn't heelp so I went through all the help articles I could find and I still can't figure out how to restore anything.

so my wife's thunderbird just got updated, security fixes you see... besides suddenly having all new fonts and sizes, the left pane got rearranged without her permission. at the top is a set of phantom folders, inbox drafts templates sent, all empty, followed by her actual archive. then below the archive (which is extensive) is junk which is accumulating junk from her single gmail account, then comes her gmail account which by rights should be up at the top where she is used to it. bear in mind she is very sensitive to people changing her settings without her approval, she just moved from samsung phones to iphones over this. how can I fix this? I am tempted to bare metal revert versions but that won't fix the security vulnerabilities. this reminds me of a transporter incident, somehow an attempt was made to make a 'unified folder' system when there was in fact only one account, now it is all a hodgepodge.

HELP!

If I have a firefox window open (one or more), exit it, and start again, I can restore the previous session. However, if in between I open private browsing, it for some reason overwrides the session restore history with nothing. Can I somehow a) restore the session afterwards? b) prevent this from happening in the future?

Over the last year I have uninstalled FF removed settings then reinstalled from scratch. Its been over a year now and FF never can pin point where I am at. Today it says I am 1300+ miles from where I am. I really don't want to go back to using Chrome but it appears I will have to as it normally has my exact position. I travel for 6 months of the year and have 3 internet connections shared via an internal WiFi that I use 99% of the time. They are connected via Starlink, GoogleFi (T-Mobile) and AT&T SIMs. I have a SSID with the _nomap suffix and that fixes Chrome but FF NEVER seems to know where I am, no matter how many times I clear the browsing data. I really don't want to go back to Chrome, but I cannot do my work if FF thinks I am somewhere else all the time. Geez, If only there was an addon or extension that would override FF location so I could tell it where I am. I'm in FF Hell. -Bill

I have used Firefox for years and also use Kaspersky as my security along with Kaspersky's password manager. Recently, after a Firefox upgrade, while using Firefox to access websites using passwords it will not auto fill from Kaspersky. I have the extension installed. Kaspersky works on all other browsers.

Installed new email account in thunderbird, closed old email account, but can't delete old email as delete button is greyed out. Keep getting many popups to login to old email or create new password which must be closed to keep using thunderbird. All saved emails have been moved from old account to new

I have two Mac systems. An M1 2020 MacBook Pro and a 2014 Intel Mac mini, macOS Monterey on both systems. I use the email client "Postbox" which is based on Thunderbird. When I saw the announcement for Thunderbird 115 Supernova I thought I'd give it a try. Installed on the MacBook Pro, played around a bit but ended up uninstalling it. Now on the MacBook Pro, I keep getting the attached image where the email body should be. It only happens on the MacBook Pro, so I'm thinking it must have something to do with the Thunderbird installation/removal. What do I have to do/delete/change to have this go away? Thanks.

Bookmarks and Passwords All Lost I uninstalled Firefox due to an error and Firefox no long was working. Upon reinstalling I lost all my Bookmarks and Passwords. I tried everything to retrieve the bookmarks. HELP - I have been collecting them for years. Most importantly all my business websites & passwords are gone. How do I recover them? There is nothing in the “Old Firefox date file”.

This happens at random intervals, mostly when firefox is being left idle.

Since it starts >1000 threads, it easily fills ram and swap, then get killed by OOM killer. Hence no crash reports.

I'll upload a gist with OOM details from dmesg and journalctl, if there is a way to get debug info for this, please let me know.

is it possible to remove pocket from my firefox completely i dont want to see it ever but it keeps popping up now and then i dont use , dont want it and sick of seening it pop up on my screen now and then ? i dont want to hide it ... i want it gone never to see it again that all,

I have been having this issue on and off over several major versions of Thunderbird up to 102. I am still monitoring if this issue still exists in 115 but I suspect it will as the engine hasn't changed?

It appears more regularly if I start up Thunderbird for the first time and while it is still downloading emails over IMAP. During the IMAP synchronisation, if I click on an email that is yet to be downloaded, sometimes, Thunderbird will fail to load the email body entirely.

This "empty" email stays in the inbox.

If I load my email provider's webmail interface via a browser, the email shows up fine. If I move this email to another folder and then move it back into the inbox, I force Thunderbird to perform an IMAP sync for the folder content change and the email is then properly shown in Thunderbird.

Outlook and Mailbird on Windows does not have this issue. Nor does iOS Mail, Gmail, FairEmail and TypeApp on Android. There are no VPNs in use. AntiVirus software is active but its also active for Outlook and Mailbird. Extensions for Thunderbird which are active are Identity Chooser, quickFilters and Remove Duplicate Messages.

Repairing and Compacting the folder in the past does nothing to fix the issue. I will monitor for the issue on 115 and try it again but thought I should put this out here in case anyone else has experienced similar issues and worked out what was causing it. It seems to be very specific to the way Thunderbird handles email loading especially under load (while its performing other actions like folder synchronisation).

I was set up, in myuserchrome.css, to hide my pinned tabs on the tab bar, allowing them to still be available in the "List all tabs" menu, see first image

.tabbrowser-tab[pinned="true"] { display: none !important;}

All of a sudden, it reverted back

That first image, with the hidden tabs, is actually from Librewolf, with has the identical setting.

Thunderbird updated itself and now I get error messages pop-ups from Microsoft every other second I keep Thunderbird open.

The error message is wrong which means something is wrong in the new version of thunderbird.

I need a fix since I tried everything by now.

I don't expect an answer/solution but I do hope for it.

Other than the normal spam within this spam filter...

This is a screen shot of the new 115.1 Thunderbird.

You will notice the rows are jammed together to make it illegible. I tried changing the font size, it didn't improve or make worse the jammed together rows.

The settings page has nice rows, the calendar has nice rows.

However the inbox and the list of accounts is gross.

First I will need to downgrade to the previous version without losing my data...then tell me how to adjust the row spacing?